The document discusses emotional intelligence and its components. It describes emotional intelligence as an individual's ability to recognize and manage their own emotions and the emotions of others. It identifies three areas of personal skills that are part of emotional intelligence: self-awareness, self-regulation/self-management, and motivation. Self-awareness involves understanding one's own emotions, an accurate self-assessment, and self-confidence. Self-regulation relates to managing emotions appropriately. Motivation includes drive to achieve goals and resilience. The document also discusses social skills in emotional intelligence, including communication, conflict management, and collaboration skills.

1. Emotional Intelligence
Dr. Murali Vemula
Associate Professor of English
VJIT
Hyderabad, India.
1
drmuraliku@gmail.com

2. Emotional Intelligence
Emotional Intelligence is the measure of an individual’s abilities to
recognize and manage their emotions, and the emotions of others,
both individually and in groups. Every person’s should be equally
competent with his skills. The following three personal skills will
meet the needs at work station too.
There are three areas of personal skills or competences in emotional
intelligence.
1. Self-awareness
Self-awareness encompasses:
• Emotional awareness
• Accurate self-assessment
• Self-confidence
Self-awareness is the skill of being aware of and understanding your
emotions as they occur and as they evolve. It is wrong to think of
emotions as either positive or negative. Instead, you should think of
them as appropriate or inappropriate.
Effective self-assessment of feelings and emotions will help to improve
your confidence and self-esteem.
2
drmuraliku@gmail.com

3. 2. Self-regulation or Self-management
Self-regulation includes:
• Self-control
• Trustworthiness
• Conscientiousness
• Adaptability
• Innovation
Having learned to be aware of your emotions, the skill of self-
regulation relates to managing them appropriately and
proportionately.
Self-management skills relate to the emotions you are feeling at any
given time or in any given circumstance and how well you manage
them. Self-control is a fundamental part of this, but other aspects
relate to what you then do: whether you behave in a way which is
recognized as ‘good’ or ‘virtuous’ or not.
3
drmuraliku@gmail.com

4. 3.Motivation
The final personal skills aspect of emotional intelligence
is Motivation.
• Self-motivation includes our personal drive to improve
and achieve commitment to our goals, initiative, or
readiness to act on opportunities, and optimism and
resilience.
• Self-motivation and personal time management are
key skills in this area. Do not make unreasonable
demands on yourself; learn to be assertive rather than
just saying, ‘Yes’ to the demands of others.
4
drmuraliku@gmail.com

5. Social Skills in Emotional Intelligence
• Social skills' is a very broad term, but it is also used quite
specifically in the context of Emotional Intelligence. In
emotional intelligence the term 'social skills' refers to the
skills needed to handle and influence other people’s
emotions effectively. This may sound like manipulation, but
it can actually be as simple as understanding that smiling at
people makes them smile back, and can therefore make
them feel much more positive.
The Social Skills are:
• Persuasion and Influencing Skills
• Communication Skills
• Conflict Management Skills
• Leadership Skills
• Building Rapport
• Collaboration and Cooperation
5
drmuraliku@gmail.com

6. 6
drmuraliku@gmail.com