This document discusses unified communications and provides recommendations. It covers key topics like the business case for UC, challenges of UC deployment, and examples of quantifying UC benefits. The document recommends identifying processes that could be improved with UC, validating those opportunities, prototyping solutions, and measuring before and after results to build a strong business case. It also addresses common UC challenges around organization, technology, and metrics.
This Wainhouse Research Ebook investigates Unified Communications and Collaboration (UC&C) as an enabler of Digital Transformation. We’re focusing on the broad, enterprise-wide impact that a well deployed, integrated, and expanded UC&C experience delivers, and its ability to enable a larger Digital Transformation strategy.
This eBook provides an objective, unbiased, and detailed overview of UC&C Transformation, covering the following topics:
Digital Transformation - key concepts, terms, and definitions
Enterprise Drivers - primary drivers leading the enterprise to a digital transformation strategy
Transformation Reality - common enterprise barriers to digital transformation
Key Steps & Best Practices - to making your transformation journey successful
Transformation Use Cases & Opportunities - transformation targets and benefits
This eBook includes expert analyst insight backed by the following research:
In-Dept Interviews – with product teams, IT Decision Makers (ITDMs), and executives with experience transforming their enterprises with the use of UC&C tools and solutions.
Wainhouse Research Data – we reference data points from end-user and ITDM surveys, briefings with technology vendors, and insight gained from enterprise consulting engagements.
Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of clear and unambiguous explanations of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.
Using the Cloud to Attract, Engage & Retain Your CustomersWainhouse Research
Every market is undergoing some form of digital transformation. As each market transforms, so does the customer – along with their preferences and expectations. Many enterprises are looking to cloud-based services in order to expand and enhance their customer engagement model. But not just traditional hosted communications - today's cloud has evolved to include rich APIs and new integration opportunities - enabling an enterprise to create a new user experience without the cost of new platforms.
This eBook provides an overview of the new cloud and integration opportunities. In addition to an overview of today's cloud-based opportunity, we provide four vertical use cases - digging into unique applications across Government, Higher Education, Transportation, and Healthcare verticals.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
Delivering a UC Experience - Migration vs. IntegrationWainhouse Research
A well-implemented and fully-adopted UC solution delivers benefits to end users, IT teams, and the enterprise alike. Of course, the terms “well-implemented” and “full-adopted” are more often found in UC roadmaps and strategy presentations, and less often in live production environments. This SlideShare provides a comparison between two common approaches to UC deployment: Migration vs Integration. Our goal is to challenge the traditional approach, and investigate a potentially faster path to a fully unified user experience – without risk to the end user, the IT team, or the business.
This Wainhouse Research Ebook investigates Unified Communications and Collaboration (UC&C) as an enabler of Digital Transformation. We’re focusing on the broad, enterprise-wide impact that a well deployed, integrated, and expanded UC&C experience delivers, and its ability to enable a larger Digital Transformation strategy.
This eBook provides an objective, unbiased, and detailed overview of UC&C Transformation, covering the following topics:
Digital Transformation - key concepts, terms, and definitions
Enterprise Drivers - primary drivers leading the enterprise to a digital transformation strategy
Transformation Reality - common enterprise barriers to digital transformation
Key Steps & Best Practices - to making your transformation journey successful
Transformation Use Cases & Opportunities - transformation targets and benefits
This eBook includes expert analyst insight backed by the following research:
In-Dept Interviews – with product teams, IT Decision Makers (ITDMs), and executives with experience transforming their enterprises with the use of UC&C tools and solutions.
Wainhouse Research Data – we reference data points from end-user and ITDM surveys, briefings with technology vendors, and insight gained from enterprise consulting engagements.
Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of clear and unambiguous explanations of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.
Using the Cloud to Attract, Engage & Retain Your CustomersWainhouse Research
Every market is undergoing some form of digital transformation. As each market transforms, so does the customer – along with their preferences and expectations. Many enterprises are looking to cloud-based services in order to expand and enhance their customer engagement model. But not just traditional hosted communications - today's cloud has evolved to include rich APIs and new integration opportunities - enabling an enterprise to create a new user experience without the cost of new platforms.
This eBook provides an overview of the new cloud and integration opportunities. In addition to an overview of today's cloud-based opportunity, we provide four vertical use cases - digging into unique applications across Government, Higher Education, Transportation, and Healthcare verticals.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
Delivering a UC Experience - Migration vs. IntegrationWainhouse Research
A well-implemented and fully-adopted UC solution delivers benefits to end users, IT teams, and the enterprise alike. Of course, the terms “well-implemented” and “full-adopted” are more often found in UC roadmaps and strategy presentations, and less often in live production environments. This SlideShare provides a comparison between two common approaches to UC deployment: Migration vs Integration. Our goal is to challenge the traditional approach, and investigate a potentially faster path to a fully unified user experience – without risk to the end user, the IT team, or the business.
Airtel IQ - Transforming customer engagement with omni-channel communicationsIshan Bansal
Airtel IQ is the first telco owned unified cloud communication suite, that drives customer engagement – anytime anywhere.
Agenda:
Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
Product Priciples : Customer-first mindset
Customer testimonials
Unified Communications and CollaborationCisco Canada
Collaboration breeds productivity. The average employee must collaborate with at least 10 people each day. That, together with the growth of mobile workers and telework, makes the need for effective Collaboration solutions more important than ever!
Together, we’ll transform the way we interact and engage.
Take advantage of our Collaboration offers here: http://bit.ly/1kiwka1 or visit our webpage for more information on Collaboration technologies: http://bit.ly/TY2l9x
The advantages of UC for businesses, employees, customers and busuiness partners are well-known. UC empoweer them to communicate anytime, anywhere, using any device. However, many companies beleive that implementing a unified communications solution will prove too expensive for their limited budget and require replacing their whole infrastructure.
A UCaaS/Hybrid RFP: What Can Cloud Providers Deliver?InteractiveNEC
This year's Enterprise Connect RFP workshop will be dedicated to Unified Communications as a Service (UCaaS) offerings, in "pure" form and in a hybrid with premises systems. Workshop leader Dave Stein of Stein Technology Group consulting will once again craft a mock RFP for communications service for a medium-sized enterprise, but this year will seek responses from UCaaS providers, so as to provide a deep dive on the state of the art in UCaaS features, functions, and pricing. Enterprise Connect Orlando 2016 attendees will receive both a detailed view on how to write an RFP for UCaaS services, and will see the responses provided by major players in this space. You'll come away from this workshop with a rich supply of documentation, as well as a detailed description and discussion that will help you understand how mature today's UCaaS services are; how they stack up against each other; to what extent they may transform your communications environment; and how providers can support migration and hybrid strategies.
This case illustrates how KPN Online transformed their organization into Agile Feature Teams alongside implementation of Continuous Delivery and a Private Cloud. This helped KPN Online to reduce release cycles from months to 2 weeks, reduce operations by 50%, significantly speeding up innovation. This presentation will highlight how KPN completed this journey, which impediments they encountered and how they were solved, illustrated with several key learning lessons.
Dennis Eijkelenboom, Chief product owner KPN Digital infrastructure solutions
Bastiaan Bakker, Continuous Delivery Architect, Xebia Nederland
Sponsored by Xebia Nederland
The presentation envelopes unified communication services, beginning with what
it means, its importance and benefits. The slide sheds light on what's popularly known as 'Human
Assisted E-commerce' and how Happiest Minds' Lifecycle Services help enhance unified
communications.
Happiest Minds Unified Communication Services:
http://www.happiestminds.com/technology-focus/unified-communications-services/
The UC Journey - Seven Steps to a Unified User ExperienceWainhouse Research
A well-implemented and fully-adopted UC solution can yield material benefits, including increased productivity, reduced costs, and highly engaged customers. However, these benefits prove elusive for the average enterprise. The reality: many licenses are not deployed, and those that are may not be fully utilized.
This eBook, sponsored by Alcatel Lucent Enterprise, identifies the common challenges in front of a fully-deployed UC experience, and outlines a step-wise approach to moving from complexity into deployment, and further towards integration and transformation. By identifying the key steps ahead of time, you can determine the right path that makes the most sense for you. And, more importantly, you will establish a realistic path towards success.
IIT RTC 2016 Telecoms is now DemocratizedAlan Quayle
highlighting that the words Telco and Telecoms are different. I gave lots of examples of how the democratization of telecoms is enabling a DIY movement across enterprises and services providers in solving problems in their businesses. All based on telecom app development. I then highlighted the challenges Telcos (network operators) have faced in harnessing this movement.
Delivering the Future of Networking with Hyper-scalable Connectivity, Liang D...Alan Quayle
Delivering the Future of Networking with Hyper-scalable Connectivity
Liang Dong, Senior Product Manager, Epsilon
In recent years, Service Providers across Asia are looking at capturing new growth opportunities fuelled by the rapid pace of digitalisation in the region. This has led to an increased adoption of some form of cloud services and hybrid cloud strategies. However, it can be a challenge when connecting these infrastructure without the right networking expertise and cloud knowledge.
Network-as-a-Service (NaaS) addresses this challenge through software-defined networking or programmable networking, by enabling connectivity through the platform and the use of API. This presentation will cover the challenges of accessing and connecting to Asian markets and how service providers can leverage on NaaS to deliver connectivity on-demand. You will also learn about:
Landscape of complexity for service providers in Asian markets (including Mainland China)
Traditional networking vs NaaS model
API and Networking – Introduction to Epsilon’s NaaS platform, Infiny
Use case – DCConnect
Infiny demonstration
The series of presentations contains the information about "Management Information System" subject of SEIT for University of Pune.
Subject Teacher: Tushar B Kute (Sandip Institute of Technology and Research Centre, Nashik)
http://www.tusharkute.com
Airtel IQ - Transforming customer engagement with omni-channel communicationsIshan Bansal
Airtel IQ is the first telco owned unified cloud communication suite, that drives customer engagement – anytime anywhere.
Agenda:
Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
Product Priciples : Customer-first mindset
Customer testimonials
Unified Communications and CollaborationCisco Canada
Collaboration breeds productivity. The average employee must collaborate with at least 10 people each day. That, together with the growth of mobile workers and telework, makes the need for effective Collaboration solutions more important than ever!
Together, we’ll transform the way we interact and engage.
Take advantage of our Collaboration offers here: http://bit.ly/1kiwka1 or visit our webpage for more information on Collaboration technologies: http://bit.ly/TY2l9x
The advantages of UC for businesses, employees, customers and busuiness partners are well-known. UC empoweer them to communicate anytime, anywhere, using any device. However, many companies beleive that implementing a unified communications solution will prove too expensive for their limited budget and require replacing their whole infrastructure.
A UCaaS/Hybrid RFP: What Can Cloud Providers Deliver?InteractiveNEC
This year's Enterprise Connect RFP workshop will be dedicated to Unified Communications as a Service (UCaaS) offerings, in "pure" form and in a hybrid with premises systems. Workshop leader Dave Stein of Stein Technology Group consulting will once again craft a mock RFP for communications service for a medium-sized enterprise, but this year will seek responses from UCaaS providers, so as to provide a deep dive on the state of the art in UCaaS features, functions, and pricing. Enterprise Connect Orlando 2016 attendees will receive both a detailed view on how to write an RFP for UCaaS services, and will see the responses provided by major players in this space. You'll come away from this workshop with a rich supply of documentation, as well as a detailed description and discussion that will help you understand how mature today's UCaaS services are; how they stack up against each other; to what extent they may transform your communications environment; and how providers can support migration and hybrid strategies.
This case illustrates how KPN Online transformed their organization into Agile Feature Teams alongside implementation of Continuous Delivery and a Private Cloud. This helped KPN Online to reduce release cycles from months to 2 weeks, reduce operations by 50%, significantly speeding up innovation. This presentation will highlight how KPN completed this journey, which impediments they encountered and how they were solved, illustrated with several key learning lessons.
Dennis Eijkelenboom, Chief product owner KPN Digital infrastructure solutions
Bastiaan Bakker, Continuous Delivery Architect, Xebia Nederland
Sponsored by Xebia Nederland
The presentation envelopes unified communication services, beginning with what
it means, its importance and benefits. The slide sheds light on what's popularly known as 'Human
Assisted E-commerce' and how Happiest Minds' Lifecycle Services help enhance unified
communications.
Happiest Minds Unified Communication Services:
http://www.happiestminds.com/technology-focus/unified-communications-services/
The UC Journey - Seven Steps to a Unified User ExperienceWainhouse Research
A well-implemented and fully-adopted UC solution can yield material benefits, including increased productivity, reduced costs, and highly engaged customers. However, these benefits prove elusive for the average enterprise. The reality: many licenses are not deployed, and those that are may not be fully utilized.
This eBook, sponsored by Alcatel Lucent Enterprise, identifies the common challenges in front of a fully-deployed UC experience, and outlines a step-wise approach to moving from complexity into deployment, and further towards integration and transformation. By identifying the key steps ahead of time, you can determine the right path that makes the most sense for you. And, more importantly, you will establish a realistic path towards success.
IIT RTC 2016 Telecoms is now DemocratizedAlan Quayle
highlighting that the words Telco and Telecoms are different. I gave lots of examples of how the democratization of telecoms is enabling a DIY movement across enterprises and services providers in solving problems in their businesses. All based on telecom app development. I then highlighted the challenges Telcos (network operators) have faced in harnessing this movement.
Delivering the Future of Networking with Hyper-scalable Connectivity, Liang D...Alan Quayle
Delivering the Future of Networking with Hyper-scalable Connectivity
Liang Dong, Senior Product Manager, Epsilon
In recent years, Service Providers across Asia are looking at capturing new growth opportunities fuelled by the rapid pace of digitalisation in the region. This has led to an increased adoption of some form of cloud services and hybrid cloud strategies. However, it can be a challenge when connecting these infrastructure without the right networking expertise and cloud knowledge.
Network-as-a-Service (NaaS) addresses this challenge through software-defined networking or programmable networking, by enabling connectivity through the platform and the use of API. This presentation will cover the challenges of accessing and connecting to Asian markets and how service providers can leverage on NaaS to deliver connectivity on-demand. You will also learn about:
Landscape of complexity for service providers in Asian markets (including Mainland China)
Traditional networking vs NaaS model
API and Networking – Introduction to Epsilon’s NaaS platform, Infiny
Use case – DCConnect
Infiny demonstration
The series of presentations contains the information about "Management Information System" subject of SEIT for University of Pune.
Subject Teacher: Tushar B Kute (Sandip Institute of Technology and Research Centre, Nashik)
http://www.tusharkute.com
E-business: How Businesses Use Information Systems. Used in MIS courses and WebConference.
Spanish: E-business = Negocios Globales. Tecnologias de Informacion en el Contexto Global
MIS 15 Application of MIS (Manufacturing Sector)Tushar B Kute
These presentations are created by Tushar B Kute to teach the subject 'Management Information System' subject of TEIT of University of Pune.
http://www.tusharkute.com
A complete guide to E-Business basics :
1. E-Business: Fundamentals, E-Business framework, E-Business application, Technology
Infrastructure for E-Business.
2. Mobile and Wireless computing fundamentals: Mobile computing, framework, wireless
technology and switching method, mobile information access device, mobile computing
application.
3. E-Business Models: Elements of Business models, B2B, B2C models
4. Payment Systems: Type of E-payment, digital token–based e-payment, smart card, credit
card payment systems, risk on e-payment, designing e-payment
5. Security Environment: Security Threats, Technology Solutions, Client–server security, data
and message security, document security, firewalls. Ethical Social and Political issues in
ecommerce.
6. Inter-organization Business: EDI application in business, EDI: legal, security, standardization
and EDI, EDI software implementation, VANs (value added net work) Internet based EDI
Why Server Virtualization Demands an End-user’s PerspectiveCompuware APM
Enterprises regularly refresh server platforms to harness improvements in compute capacity, power consumption and maintenance costs. In 2012, servers are more likely to be virtualized than physical, presenting new challenges in a migration project. Monitoring at a component-level won't improve performance but subjective monitoring of the end-user experience (EUE) does.
Today's Application Performance Management (APM) tools employ EUE monitoring so pre-migration baselines and post-migration SLAs are based on what matters: the subjective quality of user experience. The added benefit? APM identifies and resolves problems more quickly than component monitoring tools. This shields server migration projects from costly extensions and infrastructure overlaps by accelerating problem identification and resolution.
Join Compuware and featured guest Forrester Research, Inc. in this webcast to understand:
- Forrester's definition of the user experience network or UxN
- Why dynamic virtualized environments demand end user monitoring
- Four new principles for I&O Managers to enhance UxN
- How APM ensures successful migration projects
Register today and receive a complimentary copy of the December 2011 Forrester Research report: "Virtual Network Infrastructure", authored by Andre Kindness
Speakers:
Andre Kindness, Senior Analyst, Forrester Research Inc.
Andre serves IT Infrastructure & Operations Professionals. He is a leading expert on network operations and architecture. His research focuses on the networking technology and strategy, mobile network infrastructure, application delivery networking, data center convergence, and network infrastructure security.
These slides based on the research webinar explain how to reduce the complexity of meeting end-user computing requirements. They provide actionable guidance on how to navigate modern endpoint management challenges in order to simplify administration tasks, lower costs, improve end-user experiences, and meet organizational goals.
Nagios Conference 2011 - Christian Mies - German Health Insurance Company Ref...Nagios
Christian Mies' presentation on a reference story for a German Health Insurance Company. The presentation was given during the Nagios World Conference North America held Sept 27-29th, 2011 in Saint Paul, MN. For more information on the conference (including photos and videos), visit: http://go.nagios.com/nwcna
These slides accompanied a webcast announcing a global expansion of Business Together as a Service. You can view a replay of the webcast here: http://oran.ge/ZOv0iQ
Innovative Business Solutions for Construction IndustryJake Lavrenko
We help companies solve pain points in their business, by providing digitally innovative solutions with the aid of strategic consulting and business analysis to develop full stack bespoke software solutions.