Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of clear and unambiguous explanations of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.
This document discusses unified communications and provides recommendations. It covers key topics like the business case for UC, challenges of UC deployment, and examples of quantifying UC benefits. The document recommends identifying processes that could be improved with UC, validating those opportunities, prototyping solutions, and measuring before and after results to build a strong business case. It also addresses common UC challenges around organization, technology, and metrics.
This Wainhouse Research Ebook investigates Unified Communications and Collaboration (UC&C) as an enabler of Digital Transformation. We’re focusing on the broad, enterprise-wide impact that a well deployed, integrated, and expanded UC&C experience delivers, and its ability to enable a larger Digital Transformation strategy.
This eBook provides an objective, unbiased, and detailed overview of UC&C Transformation, covering the following topics:
Digital Transformation - key concepts, terms, and definitions
Enterprise Drivers - primary drivers leading the enterprise to a digital transformation strategy
Transformation Reality - common enterprise barriers to digital transformation
Key Steps & Best Practices - to making your transformation journey successful
Transformation Use Cases & Opportunities - transformation targets and benefits
This eBook includes expert analyst insight backed by the following research:
In-Dept Interviews – with product teams, IT Decision Makers (ITDMs), and executives with experience transforming their enterprises with the use of UC&C tools and solutions.
Wainhouse Research Data – we reference data points from end-user and ITDM surveys, briefings with technology vendors, and insight gained from enterprise consulting engagements.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
Using the Cloud to Attract, Engage & Retain Your CustomersWainhouse Research
The document discusses how companies can use digital engagement and cloud communications to attract, engage, and retain customers. It provides examples of how government, higher education, transportation, and healthcare organizations are using digital tools like messaging, video, location services, and analytics via the cloud to improve customer experiences. Overall the document promotes the idea that the evolving needs of today's digital customers require companies to adopt new cloud-based communications technologies and services to effectively engage with their diverse customer bases.
The document discusses Aspect's deployment of a unified communications system across its global operations. Some key points:
- Aspect deployed Microsoft OCS R2 to provide unified communications capabilities like IM, presence, voice, and video conferencing to all 2,250 of its employees across 20 sites in 18 countries.
- The deployment was done in regional hubs to provide these capabilities to both office and remote workers worldwide in a phased approach over 6 months.
- Aspect estimated the unified communications deployment would result in over $1.5 million in annual cost savings, primarily from reducing legacy phone systems, conference calling, and long distance charges. It also improved collaboration and productivity.
Delivering a UC Experience - Migration vs. IntegrationWainhouse Research
A well-implemented and fully-adopted UC solution delivers benefits to end users, IT teams, and the enterprise alike. Of course, the terms “well-implemented” and “full-adopted” are more often found in UC roadmaps and strategy presentations, and less often in live production environments. This SlideShare provides a comparison between two common approaches to UC deployment: Migration vs Integration. Our goal is to challenge the traditional approach, and investigate a potentially faster path to a fully unified user experience – without risk to the end user, the IT team, or the business.
Airtel IQ - Transforming customer engagement with omni-channel communicationsIshan Bansal
Airtel IQ is the first telco owned unified cloud communication suite, that drives customer engagement – anytime anywhere.
Agenda:
Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
Product Priciples : Customer-first mindset
Customer testimonials
Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of clear and unambiguous explanations of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.
This document discusses unified communications and provides recommendations. It covers key topics like the business case for UC, challenges of UC deployment, and examples of quantifying UC benefits. The document recommends identifying processes that could be improved with UC, validating those opportunities, prototyping solutions, and measuring before and after results to build a strong business case. It also addresses common UC challenges around organization, technology, and metrics.
This Wainhouse Research Ebook investigates Unified Communications and Collaboration (UC&C) as an enabler of Digital Transformation. We’re focusing on the broad, enterprise-wide impact that a well deployed, integrated, and expanded UC&C experience delivers, and its ability to enable a larger Digital Transformation strategy.
This eBook provides an objective, unbiased, and detailed overview of UC&C Transformation, covering the following topics:
Digital Transformation - key concepts, terms, and definitions
Enterprise Drivers - primary drivers leading the enterprise to a digital transformation strategy
Transformation Reality - common enterprise barriers to digital transformation
Key Steps & Best Practices - to making your transformation journey successful
Transformation Use Cases & Opportunities - transformation targets and benefits
This eBook includes expert analyst insight backed by the following research:
In-Dept Interviews – with product teams, IT Decision Makers (ITDMs), and executives with experience transforming their enterprises with the use of UC&C tools and solutions.
Wainhouse Research Data – we reference data points from end-user and ITDM surveys, briefings with technology vendors, and insight gained from enterprise consulting engagements.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
Using the Cloud to Attract, Engage & Retain Your CustomersWainhouse Research
The document discusses how companies can use digital engagement and cloud communications to attract, engage, and retain customers. It provides examples of how government, higher education, transportation, and healthcare organizations are using digital tools like messaging, video, location services, and analytics via the cloud to improve customer experiences. Overall the document promotes the idea that the evolving needs of today's digital customers require companies to adopt new cloud-based communications technologies and services to effectively engage with their diverse customer bases.
The document discusses Aspect's deployment of a unified communications system across its global operations. Some key points:
- Aspect deployed Microsoft OCS R2 to provide unified communications capabilities like IM, presence, voice, and video conferencing to all 2,250 of its employees across 20 sites in 18 countries.
- The deployment was done in regional hubs to provide these capabilities to both office and remote workers worldwide in a phased approach over 6 months.
- Aspect estimated the unified communications deployment would result in over $1.5 million in annual cost savings, primarily from reducing legacy phone systems, conference calling, and long distance charges. It also improved collaboration and productivity.
Delivering a UC Experience - Migration vs. IntegrationWainhouse Research
A well-implemented and fully-adopted UC solution delivers benefits to end users, IT teams, and the enterprise alike. Of course, the terms “well-implemented” and “full-adopted” are more often found in UC roadmaps and strategy presentations, and less often in live production environments. This SlideShare provides a comparison between two common approaches to UC deployment: Migration vs Integration. Our goal is to challenge the traditional approach, and investigate a potentially faster path to a fully unified user experience – without risk to the end user, the IT team, or the business.
Airtel IQ - Transforming customer engagement with omni-channel communicationsIshan Bansal
Airtel IQ is the first telco owned unified cloud communication suite, that drives customer engagement – anytime anywhere.
Agenda:
Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
Product Priciples : Customer-first mindset
Customer testimonials
This document proposes a design for a CRM CSR network to provide connectivity between a telecom service provider's various network elements and customer service centers. It recommends creating two separate WANs, one for CRM traffic and one for billing mediation and provisioning. The network would connect the BSS data center to customer service centers, call centers, and network elements like MSCs and GGSNs across different geographical regions to enable CRM access, pull subscriber data, and facilitate service provisioning and activation.
A UCaaS/Hybrid RFP: What Can Cloud Providers Deliver?InteractiveNEC
This year's Enterprise Connect RFP workshop will be dedicated to Unified Communications as a Service (UCaaS) offerings, in "pure" form and in a hybrid with premises systems. Workshop leader Dave Stein of Stein Technology Group consulting will once again craft a mock RFP for communications service for a medium-sized enterprise, but this year will seek responses from UCaaS providers, so as to provide a deep dive on the state of the art in UCaaS features, functions, and pricing. Enterprise Connect Orlando 2016 attendees will receive both a detailed view on how to write an RFP for UCaaS services, and will see the responses provided by major players in this space. You'll come away from this workshop with a rich supply of documentation, as well as a detailed description and discussion that will help you understand how mature today's UCaaS services are; how they stack up against each other; to what extent they may transform your communications environment; and how providers can support migration and hybrid strategies.
Enabling Telcos to lead Digital Transformation using 5GRahul Tyagi
One of the most discussed topic amongst CSPs/DSPs and IT service providers is – How can Telcos enable 5G for their customers, use cases and monetization. A Collective effort towards industry 4.0
I tried to answer (or at least address) all these pressing questions in this article. Also, talked about 5G concepts and business fitment of 5G into Telcos.
This document discusses machine-to-machine (M2M) communication and the Internet of Things. It describes how the physical and digital worlds are converging, with companies leveraging devices, data, and connectivity to transform their business models. The document outlines Orange Business Services' end-to-end value proposition for supporting customers' M2M initiatives throughout the entire lifecycle, including managing connectivity, application development, and integration. Key takeaways are that data and M2M are important for business intelligence, Orange can deliver customized M2M solutions, and they can help articulate M2M's potential.
6 lte-a challenges and evolving lte network architectureCPqD
The document discusses the challenges of evolving LTE network architectures to support LTE-Advanced and heterogeneous networks. It outlines issues like network densification increasing costs, challenges of managing more complex networks with various technologies and interoperability concerns. The document then proposes that software defined networking (SDN) and cloud radio access network (C-RAN) architectures can help address these issues by increasing flexibility, scalability and programmability of the network while reducing costs. The summary concludes that SDN and C-RAN approaches will help mobile networks realize the full potential of LTE.
The advantages of UC for businesses, employees, customers and busuiness partners are well-known. UC empoweer them to communicate anytime, anywhere, using any device. However, many companies beleive that implementing a unified communications solution will prove too expensive for their limited budget and require replacing their whole infrastructure.
This document provides an overview of the unified communications and collaboration market, including definitions, market size and trends, solution areas, and Cisco's UC portfolio. It discusses how UC solutions integrate multiple communication methods to allow distributed groups and individuals to collaborate. The global UC market is estimated to be $20.8 billion in 2016, with major growth drivers being mobility, cloud/virtualization, and social business. Cisco is a leading provider of UC solutions and its strengths include an integrated suite, interoperability across devices, and large installed base. However, its solutions are also noted as complex to manage. Microsoft Lync offers a full UC suite that well connects with other Microsoft products like Office and Exchange.
Unified Communications and CollaborationCisco Canada
Collaboration breeds productivity. The average employee must collaborate with at least 10 people each day. That, together with the growth of mobile workers and telework, makes the need for effective Collaboration solutions more important than ever!
Together, we’ll transform the way we interact and engage.
Take advantage of our Collaboration offers here: http://bit.ly/1kiwka1 or visit our webpage for more information on Collaboration technologies: http://bit.ly/TY2l9x
The presentation envelopes unified communication services, beginning with what
it means, its importance and benefits. The slide sheds light on what's popularly known as 'Human
Assisted E-commerce' and how Happiest Minds' Lifecycle Services help enhance unified
communications.
Happiest Minds Unified Communication Services:
http://www.happiestminds.com/technology-focus/unified-communications-services/
Unified Communications & Collaboration: Connecting people and informationComputacenter UK LTD
Unified Communications and Collaboration (UCC) aims to connect people and information across disparate locations to improve productivity. UCC brings together technologies like IP telephony, video conferencing, instant messaging and collaboration tools on a single platform. Implementing UCC requires establishing an IP-based communications infrastructure and adopting visual collaboration tools to replace travel with virtual meetings and training sessions. Computacenter can help organizations implement and support UCC solutions to realize benefits like reduced costs, improved flexibility and collaboration, and faster decision making.
KPN launched the Simplification and Innovation (S&I) program to tackle increasing changes in the telecommunications sector due to disruptive technologies. Under S&I, the startup business unit S&I Digital was created to transform KPN into a simplified, data-driven company ready for the digital world. S&I Digital innovates based on customer needs through cross-functional agile teams consisting of highly skilled people. It has implemented practices like continuous delivery, automated testing, and DevOps to speed up product development and reduce time-to-market. S&I Digital aims to make KPN lean and agile through profound changes to its architecture, culture and ways of working.
The document discusses Arkadin, a leading provider of unified communications services for the digital workplace. Arkadin has experienced strong growth of 21% annually through its global yet local service strategy of delivering solutions tailored to each customer's needs through local teams. Arkadin's CEO Didier Jaubert is championing a strategy to become a digital workplace leader by capturing market share in unified communications. Arkadin offers solutions like Microsoft Skype for Business and Cisco Jabber to enable enjoyable collaboration experiences that drive teamwork.
This document discusses IT transition management and achieving flexible computing through cloud computing. It provides an agenda that covers why to partner with Orange as a cloud provider, how Orange can help with IT transformations, and questions around transitioning to cloud computing. The rest of the document details Orange's cloud computing and IT management services, including infrastructure as a service options, consulting services to assess cloud readiness, and examples of hybrid cloud use cases.
Unifying Communications through Interoperability - Mark Coleman, Microsoft.IMTC
This document discusses unified communications and the benefits it provides. It outlines how current communication methods are fragmented and lead to inefficiencies. Unified communications integrates different communication channels like email, instant messaging, and video conferencing into a single interface. This improves collaboration and reduces costs associated with business travel. The document also advocates for open standards and interoperability between different vendors to improve the user experience of unified communications.
[CompTIA] 4th Annual Trends in Cloud Computing - Full ReportAssespro Nacional
This document summarizes key findings from CompTIA's 4th Annual Trends in Cloud Computing study. The study surveyed 501 IT professionals and 400 IT firms to assess cloud adoption trends. It found that cloud computing is becoming mainstream, with most companies now relying on cloud services for storage, disaster recovery, and security. However, some confusion remains regarding cloud models and terminology. While adoption is high, only 46% of IT firms described their cloud business as fully mature. The impact of cloud computing continues to drive both end users and IT firms to better understand cloud and move toward more strategic cloud integration.
Aricent Overview, as presented at NexGen Telecom, South AfricaAricentCSS
Aricent is a global product engineering and digital transformation company with over 10,000 employees working across 36 locations worldwide. They provide strategy, research, design and engineering services to help clients address challenges in new markets, competition, business models and customer retention. The document outlines Aricent's capabilities and case studies working with telecom companies to create new services, gain efficiencies, enhance revenue streams and transform to focus on customer experience.
1) Traditional telco business models are challenged by new ecosystems-driven competition from OTT players like WhatsApp and WeChat that offer alternative services.
2) Telcos need to reinvent themselves from singular networks optimized for connectivity to modular structures that leverage ecosystems to diversify and drive new revenue from services.
3) A modern telco approach focuses on fostering innovation beyond networks by providing APIs, developer tools, and value-added services to ecosystems rather than competing directly with platforms.
Innovate – Monetizing Mobile Broadband and OTT
Speaker Michael Martinsson, Fixed Broadband and Convergence Market Category Driver. Presentation from the Broadband World Forum, Amsterdam, 2012.
This document discusses how software defined networking (SDN) and network functions virtualization (NFV) will impact Colt's operations support systems (OSS) and business support systems (BSS). SDN/NFV promises more flexible and agile services for customers but current OSS/BSS are not designed for this level of flexibility. Colt's approach is to have their OSS focus on products, services, and customers while using domain-based orchestration to automate network provisioning and assurance across physical, virtual, and software defined infrastructure domains enabled by SDN/NFV. This choreography of domains will allow Colt to deliver on the promises of SDN/NFV in a manageable way for
This document proposes a design for a CRM CSR network to provide connectivity between a telecom service provider's various network elements and customer service centers. It recommends creating two separate WANs, one for CRM traffic and one for billing mediation and provisioning. The network would connect the BSS data center to customer service centers, call centers, and network elements like MSCs and GGSNs across different geographical regions to enable CRM access, pull subscriber data, and facilitate service provisioning and activation.
A UCaaS/Hybrid RFP: What Can Cloud Providers Deliver?InteractiveNEC
This year's Enterprise Connect RFP workshop will be dedicated to Unified Communications as a Service (UCaaS) offerings, in "pure" form and in a hybrid with premises systems. Workshop leader Dave Stein of Stein Technology Group consulting will once again craft a mock RFP for communications service for a medium-sized enterprise, but this year will seek responses from UCaaS providers, so as to provide a deep dive on the state of the art in UCaaS features, functions, and pricing. Enterprise Connect Orlando 2016 attendees will receive both a detailed view on how to write an RFP for UCaaS services, and will see the responses provided by major players in this space. You'll come away from this workshop with a rich supply of documentation, as well as a detailed description and discussion that will help you understand how mature today's UCaaS services are; how they stack up against each other; to what extent they may transform your communications environment; and how providers can support migration and hybrid strategies.
Enabling Telcos to lead Digital Transformation using 5GRahul Tyagi
One of the most discussed topic amongst CSPs/DSPs and IT service providers is – How can Telcos enable 5G for their customers, use cases and monetization. A Collective effort towards industry 4.0
I tried to answer (or at least address) all these pressing questions in this article. Also, talked about 5G concepts and business fitment of 5G into Telcos.
This document discusses machine-to-machine (M2M) communication and the Internet of Things. It describes how the physical and digital worlds are converging, with companies leveraging devices, data, and connectivity to transform their business models. The document outlines Orange Business Services' end-to-end value proposition for supporting customers' M2M initiatives throughout the entire lifecycle, including managing connectivity, application development, and integration. Key takeaways are that data and M2M are important for business intelligence, Orange can deliver customized M2M solutions, and they can help articulate M2M's potential.
6 lte-a challenges and evolving lte network architectureCPqD
The document discusses the challenges of evolving LTE network architectures to support LTE-Advanced and heterogeneous networks. It outlines issues like network densification increasing costs, challenges of managing more complex networks with various technologies and interoperability concerns. The document then proposes that software defined networking (SDN) and cloud radio access network (C-RAN) architectures can help address these issues by increasing flexibility, scalability and programmability of the network while reducing costs. The summary concludes that SDN and C-RAN approaches will help mobile networks realize the full potential of LTE.
The advantages of UC for businesses, employees, customers and busuiness partners are well-known. UC empoweer them to communicate anytime, anywhere, using any device. However, many companies beleive that implementing a unified communications solution will prove too expensive for their limited budget and require replacing their whole infrastructure.
This document provides an overview of the unified communications and collaboration market, including definitions, market size and trends, solution areas, and Cisco's UC portfolio. It discusses how UC solutions integrate multiple communication methods to allow distributed groups and individuals to collaborate. The global UC market is estimated to be $20.8 billion in 2016, with major growth drivers being mobility, cloud/virtualization, and social business. Cisco is a leading provider of UC solutions and its strengths include an integrated suite, interoperability across devices, and large installed base. However, its solutions are also noted as complex to manage. Microsoft Lync offers a full UC suite that well connects with other Microsoft products like Office and Exchange.
Unified Communications and CollaborationCisco Canada
Collaboration breeds productivity. The average employee must collaborate with at least 10 people each day. That, together with the growth of mobile workers and telework, makes the need for effective Collaboration solutions more important than ever!
Together, we’ll transform the way we interact and engage.
Take advantage of our Collaboration offers here: http://bit.ly/1kiwka1 or visit our webpage for more information on Collaboration technologies: http://bit.ly/TY2l9x
The presentation envelopes unified communication services, beginning with what
it means, its importance and benefits. The slide sheds light on what's popularly known as 'Human
Assisted E-commerce' and how Happiest Minds' Lifecycle Services help enhance unified
communications.
Happiest Minds Unified Communication Services:
http://www.happiestminds.com/technology-focus/unified-communications-services/
Unified Communications & Collaboration: Connecting people and informationComputacenter UK LTD
Unified Communications and Collaboration (UCC) aims to connect people and information across disparate locations to improve productivity. UCC brings together technologies like IP telephony, video conferencing, instant messaging and collaboration tools on a single platform. Implementing UCC requires establishing an IP-based communications infrastructure and adopting visual collaboration tools to replace travel with virtual meetings and training sessions. Computacenter can help organizations implement and support UCC solutions to realize benefits like reduced costs, improved flexibility and collaboration, and faster decision making.
KPN launched the Simplification and Innovation (S&I) program to tackle increasing changes in the telecommunications sector due to disruptive technologies. Under S&I, the startup business unit S&I Digital was created to transform KPN into a simplified, data-driven company ready for the digital world. S&I Digital innovates based on customer needs through cross-functional agile teams consisting of highly skilled people. It has implemented practices like continuous delivery, automated testing, and DevOps to speed up product development and reduce time-to-market. S&I Digital aims to make KPN lean and agile through profound changes to its architecture, culture and ways of working.
The document discusses Arkadin, a leading provider of unified communications services for the digital workplace. Arkadin has experienced strong growth of 21% annually through its global yet local service strategy of delivering solutions tailored to each customer's needs through local teams. Arkadin's CEO Didier Jaubert is championing a strategy to become a digital workplace leader by capturing market share in unified communications. Arkadin offers solutions like Microsoft Skype for Business and Cisco Jabber to enable enjoyable collaboration experiences that drive teamwork.
This document discusses IT transition management and achieving flexible computing through cloud computing. It provides an agenda that covers why to partner with Orange as a cloud provider, how Orange can help with IT transformations, and questions around transitioning to cloud computing. The rest of the document details Orange's cloud computing and IT management services, including infrastructure as a service options, consulting services to assess cloud readiness, and examples of hybrid cloud use cases.
Unifying Communications through Interoperability - Mark Coleman, Microsoft.IMTC
This document discusses unified communications and the benefits it provides. It outlines how current communication methods are fragmented and lead to inefficiencies. Unified communications integrates different communication channels like email, instant messaging, and video conferencing into a single interface. This improves collaboration and reduces costs associated with business travel. The document also advocates for open standards and interoperability between different vendors to improve the user experience of unified communications.
[CompTIA] 4th Annual Trends in Cloud Computing - Full ReportAssespro Nacional
This document summarizes key findings from CompTIA's 4th Annual Trends in Cloud Computing study. The study surveyed 501 IT professionals and 400 IT firms to assess cloud adoption trends. It found that cloud computing is becoming mainstream, with most companies now relying on cloud services for storage, disaster recovery, and security. However, some confusion remains regarding cloud models and terminology. While adoption is high, only 46% of IT firms described their cloud business as fully mature. The impact of cloud computing continues to drive both end users and IT firms to better understand cloud and move toward more strategic cloud integration.
Aricent Overview, as presented at NexGen Telecom, South AfricaAricentCSS
Aricent is a global product engineering and digital transformation company with over 10,000 employees working across 36 locations worldwide. They provide strategy, research, design and engineering services to help clients address challenges in new markets, competition, business models and customer retention. The document outlines Aricent's capabilities and case studies working with telecom companies to create new services, gain efficiencies, enhance revenue streams and transform to focus on customer experience.
1) Traditional telco business models are challenged by new ecosystems-driven competition from OTT players like WhatsApp and WeChat that offer alternative services.
2) Telcos need to reinvent themselves from singular networks optimized for connectivity to modular structures that leverage ecosystems to diversify and drive new revenue from services.
3) A modern telco approach focuses on fostering innovation beyond networks by providing APIs, developer tools, and value-added services to ecosystems rather than competing directly with platforms.
Innovate – Monetizing Mobile Broadband and OTT
Speaker Michael Martinsson, Fixed Broadband and Convergence Market Category Driver. Presentation from the Broadband World Forum, Amsterdam, 2012.
This document discusses how software defined networking (SDN) and network functions virtualization (NFV) will impact Colt's operations support systems (OSS) and business support systems (BSS). SDN/NFV promises more flexible and agile services for customers but current OSS/BSS are not designed for this level of flexibility. Colt's approach is to have their OSS focus on products, services, and customers while using domain-based orchestration to automate network provisioning and assurance across physical, virtual, and software defined infrastructure domains enabled by SDN/NFV. This choreography of domains will allow Colt to deliver on the promises of SDN/NFV in a manageable way for
An operator CDN deployment in Latin America: facts & lessons learntnivedita_nouvel
This conference was given by Martin Ortiz, CDN product manager at Telecom Argentina, and Jacques Le Mancq, CEO from Broadpeak, the CDN solution provider, at CDN World Summit in London on October 27th.
The document discusses various approaches that network operators have taken to integrate packet and optical networks. It describes how some operators have collapsed packet and optical layers by deploying packet-optical switches in the core to reduce costs and complexity. It also discusses alternatives such as keeping packet and optical separate initially and integrating control planes. The document also covers approaches in the metro, including using 100Gbps packet switches to connect business sites and using WDM for smaller sites. Finally, it mentions plans to migrate some cities to full packet-optical integration in the core.
This document discusses the future of telecommunications companies (telcos) providing cloud services. It notes that virtualization and cloud computing are allowing enterprises to reduce their operational burden and costs by outsourcing infrastructure. Telcos are well positioned to provide these cloud services using their data centers, networks, and ability to deliver services globally. The document envisions telcos consuming public cloud services for their own IT needs for quicker time to market and costs savings. It also sees telcos offering managed private and hybrid clouds, public cloud connectivity, and acting as cloud brokers with flexible contracts and pay-as-you-go models. This would allow telcos to virtualize more network functions and reduce capital expenditures.
As SDN & NFV services become commercially available, the industry needs to approach once again the reach issue. There is not a single service provider with complete reach; that is why we build NNIs and need a wider SDN/NFV Ecosystem.
Presentation by Nicolas Fischbach @niCRO at MPLS/SDN/NFV World Congress 2016 - Paris 2016.
The architecture behind Colt On Demand - which provides self-service capabilities for flexible, PAYG network services. Supports elastic bandwidths, elastic topology and an elastic service edge through SDN/NFV for a digital, real time on demand customer experience.
The Present and Future of Fixed BroadbandKevin Werbach
This document summarizes a presentation on fixed broadband networks. It discusses how personal computers and phone networks have been replaced by smartphones, tablets, converged broadband networks and cloud computing. It also discusses how phone lines are declining while mobile and streaming traffic is increasing. The presentation covers implications for fixed broadband including supporting applications like streaming media. It analyzes approaches to next-generation fixed broadband including fiber deployment and regulatory models. Finally, it discusses key policy issues regarding goals, competition between operators and edge providers, and surveillance.
A company was incorporated a decade ago to develop niche telecom solutions with a focus on telephony product development and staying ahead in technology. It has made huge investments in R&D and personnel and has had several successes, such as launching commercial-grade middleware and voice mail systems. More recently, it has worked to build applications that integrate voice, video, and data across networks to streamline business processes.
Actis designs and builds UC solutions that extend comprehensively across the enterprise – not just on desktops, laptops, and mobile devices, but also in AV-enabled specialised work spaces like boardrooms, VC rooms, auditoriums, learning centres, and so on. See more at: https://www.actis.co.in/solutions/unified-communication-solutions/
A Unified Communication Solution refers to a phone system that unifies several communication methods within a business. It combines all the ways of communication, including video conferencing, phone calls, SMS, email, instant messaging, and fax. UcaaS Solution provides a single communication platform for enterprises to improve collaboration and communication between the internal staff and clients.
This document discusses how Esnatech provides unified communication solutions to help "Hybrid" enterprises that have both on-premise and cloud-based systems. It outlines challenges large organizations face with managing multiple legacy voice systems and applications across different locations. Esnatech helps by providing a centralized voice messaging system, unified messaging, mobility features, and the ability to integrate these core voice applications with a company's private cloud infrastructure and other cloud investments. This simplifies management, provides consistent functionality, and helps eliminate costs while improving collaboration for organizations with complex, multi-generational IT environments.
CIO | 3 STEPS to Maximizing ROI for Microsoft Lync Enterprise VoiceChristiaan Stavorinus
ENTERPRISES ARE STANDING AT A CROSSROADS AND COMMUNICATION IS KEY TO SUCCESS.
In today’s highly competitive, global marketplace. Executives need to make decisions quickly, but information and employees are spread out in many different locations. To operate efficiently, businesses need fast, simple ways to exchange data.
As a result, many enterprises stand at an important crossroad. They have invested large sums in legacy Time Division Multiplexing (TDM) network voice infrastructures that do not easily support modern Unified Communications (UC) solutions, such as the increasingly popular Microsoft Lync.
“About 70% of businesses are now using Lync in some fashion,” states Irwin Lazar, Vice President and Service Director for The Nemertes Research Group, Inc. “Most of these companies use it for instant messaging, web conferencing, and voice/video chat. A small but growing percentage are using it to replace or augment their PBXs.”
In addition to delivering new communication options, Unified Commu- nications delivers other benefits. By leaving behind their legacy PBX and moving ahead to a new Session Initiation Protocol (SIP) network infrastructure, businesses reduce their capital expenditure (CapEx) and lower their ongoing maintenance requirements, which can decrease their operating expenditure (OpEx) by as much as 50%.
The transition from the old to the new works with the right network infrastructure. Enterprises need one that is rock solid. “Today, businesses simply cannot tolerate downtime,” says James Rodd, Co-Founder and Managing Director at Modality Systems, Unified Communications specialists. Businesses must also have a way to integrate their traditional systems with new, modern functions. Finally, they need a solution that offers robust security, so corporate data
is protected as it travels from location to location. To deliver such functionality, enterprises need a Session Border Controller (SBC) that works in conjunction with Lync to enable the delivery of sophisticated voice, data, and video services to enterprise users.
Small Business Guide to Unified CommunicationsShoreTel
This document provides an overview of unified communications and how it can benefit small businesses. It discusses what unified communications is, how it can help with key business challenges around expenses, customer service, competition and attracting employees. It also provides best practices for evaluating a unified communications system, including considering both hard quantifiable benefits and softer benefits around productivity. The document is intended to help small businesses understand how unified communications can provide business value.
A cloud-based unified communications (UC) solution provides organizations with several benefits, including improved collaboration, employee satisfaction, and productivity. It allows flexible working and scalability. Cost savings come from reduced infrastructure costs, lower call costs, and simplified management. Business continuity is enhanced through automatic failover and call routing regardless of user location.
This document discusses how Unify2 provides solutions for integrating Microsoft Lync with contact centers and response groups. It describes Unify2's Response Group Service which allows basic hunt groups and IVRs with Lync presence integration. The document also discusses Unify2's capabilities for building larger customized contact center solutions on the Lync platform with enhanced features like reporting and management.
The document discusses Cisco's unified communications solutions and why organizations should adopt them now. It outlines key technology trends driving unified communications like virtualization, mobility, and video. Cisco's unified communications portfolio integrates conferencing, customer care, messaging, and other solutions. It provides a consistent experience within and between organizations. Adopting Cisco's unified communications now provides strong ROI across industries and organization sizes through cost savings and increased productivity.
The document discusses Cisco's unified communications solutions and why organizations should adopt them now. It outlines key technology trends driving unified communications like virtualization, mobility, and video. Cisco's unified communications portfolio integrates conferencing, customer care, messaging, and other solutions. It provides a consistent experience within and between organizations. Adopting Cisco's unified communications now provides strong ROI across industries and organization sizes through cost savings and increased productivity.
The document discusses how hosted IP PBX and cloud communications solutions can help businesses stay ahead of technology changes and reduce costs and risks compared to on-premise systems. It notes that hosted solutions provide advanced features through intuitive interfaces at lower upfront and ongoing costs while eliminating upgrade and maintenance expenses. The document also identifies small to medium businesses and those with changing capacity needs as particularly suited to benefit from the flexibility and cost savings of hosted IP PBX and cloud communications.
The document discusses unified communications and collaboration (UCC) and provides advice on adopting a UCC solution. It outlines key enablers of convergence like voice and data convergence. It emphasizes that collaboration is a real business opportunity that can speed innovation and make best use of resources both within and outside an organization. It recommends taking a planned phased approach to UCC deployment to manage risks, costs, functionality, and focus on the core business.
Unified Communications (UC) integrates real-time communications like phone calls and video chat with non-real time communications like email and voicemail into a single user-friendly interface. This consolidation improves productivity by allowing users to access all communication tools from any device. UC also streamlines infrastructure maintenance and reduces costs. However, organizations should carefully evaluate security, reliability, scalability, and compliance considerations before implementing a UC solution.
Unified Communications (UC) integrates real-time communications like phone calls and video chat with non-real time communications like email and voicemail into a single user-friendly interface. This consolidation improves productivity by allowing users to access all communication methods from any device. UC also streamlines infrastructure maintenance and reduces costs. However, organizations should carefully evaluate security, reliability, scalability, and regulatory compliance when selecting a UC provider and solution.
The document provides an overview of Unify, including:
- Unify's vision and goals of helping organizations achieve greater productivity and success.
- An overview of Unify's portfolio and services, including OpenScape and Circuit solutions for collaboration, mobility, contact centers, and devices.
- Examples of how Unify solutions provide unified communications and collaboration across multiple devices and locations.
Unified Communications adoption with Nortel Converged Office - a service company Presenter: George Vlismas gvlismas@unifiedgroup.co.uk Date: March 19th www.unified-communications.com
The document discusses Nortel's Converged Office solution for adopting Unified Communications. It addresses the drivers for UC adoption, including communications overload from multiple devices. The Nortel solution integrates with Microsoft Office Communications Server 2007 to provide collaboration features, presence, and access to telephony services from any device through the Nortel Multimedia Communications Server.
The document discusses unified communications and collaboration solutions. It describes challenges around communication delays, complex infrastructure, and high communication costs. It then summarizes Nortel's unified communications portfolio including the Agile Communication Environment which exposes communication features as web services to integrate with business applications and improve processes.
Optimizing Your Communications In A Recession Wp090993Erik Ginalick
Optimizing communications during an economic recession can help businesses reduce costs and improve productivity. Focusing on voice over IP telephony, mobility solutions, conferencing technologies, and new applications allows businesses to improve collaboration, shorten product development cycles, and reduce costs. Conducting communications audits, exploring alternative provider options, deploying cost-saving technologies like teleworking, and developing an online presence are tactics that can help drive operational efficiencies using communications solutions.
Uunified Communications For General BusinessLarryDougan
This document discusses how Microsoft Office Communications Server 2007 and unified communications solutions can help organizations overcome common challenges by improving communication and collaboration. It provides examples of how unified communications allows businesses to better manage globalization, staff effectiveness, diversity, meetings, messaging and more. Specific benefits highlighted include increased productivity, reduced costs, improved customer service and compliance.
This document outlines a strategy called "Transition and Transform" for consolidating legacy unified communication systems and enabling communication capabilities in cloud-based business applications. The strategy has two stages: 1) Transition legacy systems like voicemail onto a single next-generation platform called Officelinx to reduce costs. 2) Transform by using Officelinx to provide real-time communication tools embedded within cloud applications to improve productivity and collaboration. Officelinx allows legacy systems to be replaced cost-effectively and provides communication capabilities across devices and applications without infrastructure upgrades.
IDC (sponsored by COLT Telecom): High Quality Network: A Prerequisite for Uni...Alessandro Vigilante
This white paper examines the demand for unified communications (UC) solutions from both IT managers and end users in Germany. There are discrepancies between what IT managers see as important UC applications and what end users actually use. While IT managers ranked applications like mobile voice and video conferencing as important, end users prefer established IT-based communications like email, calendaring, and contact management. The survey also found that a high-quality network is essential for reliable UC. IT managers should consider end user preferences to maximize adoption of UC solutions and return on investment.
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...Zilliz
Join us to introduce Milvus Lite, a vector database that can run on notebooks and laptops, share the same API with Milvus, and integrate with every popular GenAI framework. This webinar is perfect for developers seeking easy-to-use, well-integrated vector databases for their GenAI apps.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Building RAG with self-deployed Milvus vector database and Snowpark Container...Zilliz
This talk will give hands-on advice on building RAG applications with an open-source Milvus database deployed as a docker container. We will also introduce the integration of Milvus with Snowpark Container Services.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
6. Bringing your business together with UC IP Telephony Contact Centre solutions Intelligent Networking Video Conferencing Managed Services IP VPN Voice call services VoIP Integration of communication applications into core business systems
7.
8.
9.
10.
11.
12. The journey to unified communications 1 Convergence – realise network management efficiencies 2 Applications – integrate communication tools to increase productivity 3 Harmonisation – re-engineer business processes to enjoy the full benefits of the integrated communication tools
13. The journey to unified communications 1 2 Linking principle sites, single network in each site, extending to home workers Leverage this suite to gain competitive advantage Multitude of different apps: IM, unified mailbox, presence etc Prioritise based on your business processes Add secondary applications for a full suite of functionality Legacy infrastructure / separate voice and data networks Convergence of voice and data networks at the core Extension of convergence into individual sites in the wider network 3 Automation of communication processes to avoid human latency Evaluating current communications at user and process level s Designing new methods for user and business process improvements Redefine business processes by implementing applications
21. How COLT can help you on the journey to UC IP Voice Solutions Conferencing IN Services Managed Services (eg Managed Business Email, Managed MS Exchange) IP VPN Voice Line Voice Connect VoIP Access Professional Services 3 2 1