The document outlines Colt's approach to Unified Communications (UC), emphasizing its integration of voice, messaging, and conferencing to enhance user experience and productivity. It discusses various strategies for adopting UC, the benefits of converging networks, and how enterprises can improve communication efficiency while reducing operational costs. Additionally, Colt offers a comprehensive portfolio, managed services, and expert support to facilitate a customized transition to UC.

1. COLT Unified Communications

2. What we’ll cover today What we mean by unified communications (UC) and our unique approach Today’s IT challenges and what UC can do to help Different strategies for adopting unified communications Why we believe you should choose COLT Our unified communications portfolio and where it fits into the bigger picture

3. Unified communications (UC) brings together equipment, software and services to enable the control, integration and use of multiple communication methods Users get control over all their communications from their phone/PC as well as access to network, systems and business applications Importantly, UC does all this while delivering an intuitive user experience and enhanced individual, workgroup and organisational productivity Unified communications includes voice (desk phone, mobile), messaging (email, instant message, voicemail) and conferencing (multi-party voice, video and screen sharing communications) What are we talking about?

4. With UC, people can see a voicemail message in their email, click to set up a call to the originator’s desk phone (which can be routed automatically to their mobile if they’re away from their desk) setting up a ‘busy’ message in the recipient’s calendar so others know they are unavailable. A quick example

5. Converge your network for better efficiency, delivering cost benefits both in the short- and long-term Reduce human latency reaching the right people quicker Deliver implementation flexibility, allowing you to add services only when you need them Improve process efficiency with better communication and easier remote working What else can unified communications do for you?

6. Bringing your business together with UC IP Telephony Contact Centre solutions Intelligent Networking Video Conferencing Managed Services IP VPN Voice call services VoIP Integration of communication applications into core business systems

7. The COLT approach to unified communications We work at your pace to unlock the benefits UC can offer your individual business We begin by reviewing your business process We optimise communications through a single network IP everywhere, IP telephony (preferably with a hosted capability) and email We help you improve customer service

8. Unified communications will help you address the following key issues: Lowering your fixed operational costs Reducing complexity to a single IP network Making ongoing management simpler and easier Improving mobility with no loss of service Meeting today’s IT challenges

9. And delivering opportunities for the future Greater collaboration UC helps the collaboration both within the company and with partners Even greater flexibility Because UC works with common IP standards it can be easily combined with other applications Time savings The organisation can benefit from improved communications and business processes

10. Unified communications has become mainstream A 2009 IDC study of European CIO challenges revealed the following: Integrating IT and communications is the 2nd top priority for 25% of CIOs, just after security 52% of companies surveyed already run a combined IT and Communications strategy

11. Different companies, different strategies There is no one single way to approach UC You can start in many places Network data, voice technology, data applications Where do voice and IP telephony fit? UC is very much a journey

12. The journey to unified communications 1 Convergence – realise network management efficiencies 2 Applications – integrate communication tools to increase productivity 3 Harmonisation – re-engineer business processes to enjoy the full benefits of the integrated communication tools

13. The journey to unified communications 1 2 Linking principle sites, single network in each site, extending to home workers Leverage this suite to gain competitive advantage Multitude of different apps: IM, unified mailbox, presence etc Prioritise based on your business processes Add secondary applications for a full suite of functionality Legacy infrastructure / separate voice and data networks Convergence of voice and data networks at the core Extension of convergence into individual sites in the wider network 3 Automation of communication processes to avoid human latency Evaluating current communications at user and process level s Designing new methods for user and business process improvements Redefine business processes by implementing applications

14. First steps Start review of the business processes that serve your customers Build a solid and flexible infrastructure, converging your network and realising network management efficiencies Understand how people, applications and processes can interact more effectively Select must-have applications delivering real benefits Re-engineer business processes

15. Why work with COLT? We understand your needs The service doesn’t stop at installation Managed services backed by stringent SLAs Expert local staff on the ground We go further Both in European coverage and global reach Fully redundant and resilient pan-European network Annual service availability of 99.95% Diverse portfolio Add applications as and when you need them

16. COLT portfolio

17. COLT VoIP Access COLT VoIP Access connects your PBX with the PSTN via an end-to-end IP network enabling both incoming and outgoing calls to use Voice over IP Benefits Significant cost savings Outstanding resilience A higher level of security Superior quality

18. COLT IP Voice Solutions COLT IP Voice Solutions is a comprehensive set of IP-based products including IP contact centres, PBXs, conferencing, voice recording, wireless networking and unified messaging Benefits Tailored service and products A single point of contact Convenient hosting Expert advice Market-leading equipment

19. COLT IP Managed Services COLT Managed Services comprises application hosting, infrastructure management, IT services, network and facilities management, and professional services Benefits Managed services vs outsourcing – what’s the difference? Increased control and flexibility Network and facility services Infrastructure management services Application hosting services Managed IT services

20. IP VPN COLT IP VPN creates a seamless means by which your employees can all access your corporate network securely and reliably from wherever they are Benefits Better management More agility Higher performance Tighter security Greater resilience

21. How COLT can help you on the journey to UC IP Voice Solutions Conferencing IN Services Managed Services (eg Managed Business Email, Managed MS Exchange) IP VPN Voice Line Voice Connect VoIP Access Professional Services 3 2 1

22. A better route to unified communications Unified communications can seem a big step but the benefits speak for themselves We’ll help you move to UC at a speed that suits both you and your business Whichever approach you take, we have the skills, experience and portfolio to make it happen And beyond this you’ll get award-winning service and a solution that’s right for your individual needs

23. COLT Unified Communications