The document discusses the impact of COVID-19 on the digital transformation landscape for businesses in India, highlighting the need for agility, flexibility, and enhanced digital engagement with customers. CloudConnect offers a range of cloud-based communication solutions designed to improve customer interaction and collaboration across various sectors, such as health, education, and finance. It emphasizes the importance of integrating APIs and advanced communication tools to enhance operational efficiency and customer satisfaction in a post-pandemic world.

1. 1DOT
LICENSED
st
B2B DIGITAL
TELCO/MVNO
IN INDIA
Next gen tech for
business and telecom
service providers.

2. 70%
Engage customers
anywhere
Work safe,
work smart
Accelerate agility
and efficiency
of the
organisations
are not fully
equipped to
COVID-19 has changed the business
landscape radically with the new normal

3. The pandemic has
pushed the consumer
digital journey to the
forefront
Expect increased spend
on cloud computing &
storage, data analytics
and cyber-security in 2021
Enterprises are looking
for Cost reduction,
Enhanced productivity,
Agility & flexibility
Emerging
trends today
1 2 3

4. Digital Transformation
Roll Out Plan
Research shows an increasing commitment
to resume digital plans, but with new
priorities over the next 2 years
What is the outlook for digital transformation in your organisationpost-pandemic
for each of the followingperiods?
DigitalTransformation will:
resume,but with new priorities
H2 2020 (Jul-Dec)
FullY
ear 2021
FullY
ear 2022 and beyond
90% 100%
© 2020 Omdia
40% 50% 60% 70%
Proportion of respondents
be largely put on hold
resume/continue asbefore
be constained by budget
be accelerated in response to the pandemic
0% 30%
10% 20% 80%
35 27 19 9 10
6 38 27 22 7
8 8 39 27 18
Survive to thrive: Digital leadership beyond the lockdown

5. The uncertain future
demands concrete action
50% customers are now
engaging digitally.
High competitive
pressures - 33% of
customers are looking to
change business
partners in 2021
collaborate to solve problems.
Handling customer grievances
quickly and effectively needs
aggregation of customer data
in real time.
Regulatory compliance for all
employees – no data leakage
or security threats.
switching between
different apps
Faster decision making by
employees by unifying
communication strategies
across the entire business
1 2 3
Customer
retention
Integrate APIs and
business processes
No time wasted in
Communication
& collaboration
Multi disciplinary teams

6. All enterprises need communication
strategies – external & internal
Collaboration brings action into the
communication space
How can
CloudConnect
help you?

7. Today’s challenges include how to build
smarter workplaces that equip your workforce
to access and contribute from anywhere.
CloudConnect can enhance the degree of
personalisation in every customer
communication element - social media,
website, chat or information. Handling
grievances efficiently impacts increased
customer satisfaction and retention.
In today's multi-channel business world, you
can choose the best medium to communicate
with your customers, and yet, reaching out with
your own voice is irreplaceable – a simple,
direct conversation.
How can
CloudConnect
help you?

8. A business communication system that provides each end
user a solution to meet their individual and diverse needs,
allowing both the business and the user to become a
single, orchestrated, productive unit. The technology used
for super intelligent PBXs and advanced call centres was
considered to be in the realm of mega organizations only.
Well, not any more.
We believe a flexible, customized communications suite,
based on cloud technology, shouldn't be out of reach.
Our goal at CloudConnect is to offer this smart technology
mainstream which is accessible to all.
That's the Essence of
“Our Cloud Based Technology”
Our communication cloud
creates a successful connection
between people – your clients
and team - because people are
built for relationships, at any time
or place, and in any way.

9. CloudConnect Offerings
CLASS 5 FEATURE
RICH CLOUD PBX
OMNICHANNEL
CLOUD CONTACT CENTRE
CLOUD BASED
RICH VIDEO CONFERENCING
PROGRAMMABLE
API STACK
DR/BCP
PROOF SOLUTIONS
WORK FROM
ANYWHERE SOLUTIONS

10. CloudConnect offers a UCaaS solution that is
sensible, effective and immediately deployable in the
current rapid change environment
As 2020
progressed,
three trends
emerged:
“There was an upswell
of interest in unified
communications, as
businesses sought to
overcome siloed
collaboration,
communication, and
productivity solutions”
“Buyers also began to look
at ways in which to enrich
the user experience, both
internally and externally, to
help ensure uniform quality
regardless of whether
someone is working from
home or in the office”
“Finally, they embraced
mobile communications
as an essential part of
remote and hybrid
working models”
And CloudConnect offers customised solutions for you

11. What can a next-gen
UCaaS provider offer
With CloudConnect as your partner you can offer
IP telephony, virtual offices, mobile first
communications, collaboration with customer and
their partners, DID numbers, video conferencing and
UCaaS solutions with an advanced API stack
There’s more
power in partnerships
and students from across
the world into the confines
of their own homes
Remote WFH has resulted
in a greater need for
communication and
collaboration tools
installed in your own
device accessing sensitive
critical data real time from
a centralised source
has brand power,
network ownership,
vast geographical
reach and existing
customer contracts
Get the ability for your customers to work with anyone,
anytime, anywhere and from any device while you keep
your customers, infrastructure and strategies safe.
Let us explore this partnership to grow your customer
base into an even larger, stronger, satisfied customer
base with a favourable revenue sharing model.
The power
of a Telco
Each telco enterprise
The pandemic
impact
Sent millions of employees

12. Customised innovative solutions in many
verticals helps in the road to recovery and
maintains business continuity
telemedicine is being
aided by automated
scheduling and
reminders for doctor
consults to deal with
non-COVID cases
and lifestyle diseases.
HealthTech
3x rise in
with the overwhelming
pandemic waves and
vaccination targets
through rapid
digitisation and
collaboration across
experts and nursing
staff from different
locations.
Hospitals
Helping them deal
acceptance of
e- learning in over
130million learners.
Keeping education
“on” through virtual
classrooms to engage
teachers and students
to work collaboratively
in a new environment.
Ed Tech
Catalysing the
process for customers,
while adding new users
through a quick, efficient
customer digital journey.
Given the huge load on
customer queries,
contact centre
management can
quickly resolve issues as
they have integrated
business processes with
our integrated API stack
E-commerce
Simplifying the purchase
seamless operations,
engaging customers at
many touch points with
virtual personal
attention and service.
Most customers are very
satisfied with their
digital banking solutions.
Regulatory compliance
and cyber security has
been maintained.
Finance
Adding contactless,

13. Vodafone Idea with
Enterprise focus can
leverage this offering as an
Add-on to enterprises.
Strong pipeline of business,
Go-to-Market and Delivery /
Support processes ready for launch
(by leveraging group companies)
Tech Partner is a Global Leader in
this space – with extremely
feature rich and competitive end
to end cloud communication
solution portfolio
Strong integration with the
tech partners’ existing value
added distribution & installed
base replacement strategy
Hybrid Product Strategy for price
competitiveness ,reduced time
& agility in creating customized
vertical specific solutions
Strong promoter and senior
leadership team for launching
services in the telecom
enterprise and services market
Indian Regulatory Framework in
place for launching Mobile First
Cloud Communications
including Internet Telephony
High Subscriber & TA readiness
for service adoption with 100%
availability of Smart devices
and mobile data
Key Eco-system Highlights

14. CloudConnect Platform
Illustrative Architecture
SIPtrunks
IPphone
Tab
Mobile
Laptop
CloudConnect
Communications
Platform
TSPas
‘Host TSP’
Device agnostic
Platform
Internet
Network
agnostic Platform
Enterprise User Mobility
Devices with their respective
Mobile Plans across all MNOs

15. Medium, Large
and Enterprise
Segment
Product Offerings
IPphone
Tab
Mobile
Laptop
Class 5
Cloud PBX
Cloud contact
center
Audio/Video
conferencing
Instant
messaging
Programmable
APIStack
CRM
Integration
White- labelled
appications
End User Devices

16. Virtual Fixed line and Virtual Mobile numbers offered
IP and PSTN Integration done on our switch end seamlessly
Full feature rich mobile and desktop applications offered as a part of service
Full analytics and multi reports instantly
Fully compatible with any open IP phones
QoS – Quality of service assured for all Incoming calls
Virtual numbers would be provided on circle wise basis and allocated to
enterprises on circle basis based on their KYC
Audio conference facility on the fly
API stack to integrate into any CRM or software (15 CRM’s already integrated and counting)
End to End service by
CloudConnect

17. Single leg charges for all Incoming/Outgoing calls
Same CLI for Incoming/Outgoing calls
Inter company call transfer and conference calls (Without using PSTN network)
Multi level Smart IVR
FLN (fixed line number) or VMN (virtual mobile number) for your business
Cloud based with 99.5% uptime
Device Agnostic - can work on mobile, laptop, PC (Should be WebRTC enabled)
Network Agnostic - works on Wi-Fi, network, 3G or 4G networks
Full analytics and reports as required
Click2call portal provided for users for privacy
Data security of all your data assured. 256bit encryption across platform
Redundant platform to assure your business never misses any business call
CloudConnect
Unique Propositions

18. Omni-channel Cloud Contact
centre platform
Dynamic IVR, with custom routing parameters and
intelligent queues, increases reps' availability and paves
the shortest way to the most relevant person.
Full Routing, Customized for Your Preferences
Customized for the
organization's days,
hours, seasons or
time zones, with a
choice of recordings,
and an alternate
routing menu.
Time-Based
Routing
Routes the call to
multiple extensions
(landline, mobile or
a remote branch,
local or overseas)
simultaneously until
a human response
is reached.
Multi-Ring
Group Call
Automatically
routes the caller
to the last person
contacted in the
business, by
detecting the
number from
which the call
was dialled.
Sticky
agent
Defines an incoming call
according to the caller's
properties, including
recordings and customized
messages with routing menus
for different departments,
giving precedence to selected
certain customers (VIP, etc.)
Customer-Directed
Call Routing
Predictive Dialer
Manual dialing
Progressive Dialer
CRM integrations
Screen popping
Distributed CLI
Monitoring Interface
Analytics
Call Recordings

19. Keeping technology future ready
but providing a “human” connection
Voice bot enabled
contact centre
Move to conversational IVR using natural language programming
Reach out to an expanding customer base immediately – use
automation for lead generation and surveys
Improve the customer experience by engaging with customers
over their favorite social media channels
Fully operational contact centres set up in a really short time by
using the Cloud, Hybrid or on-premise solutions
Cloud Ready for
any provisioning
Omni channel
ready
Conversational
AI enabled

20. The system is auto scalable if there is
an unprecedented increase in number
of calls and users. The system is on
High availability so automatically our
smart algorithm maintains the load as
well as goes in self healing mode in
case of any issues. The amazing mix of
technologies and interfaces sets us
apart from any other service provider.
Auto Configurable, Auto Scalable, Self Healing Mode
USER
LAYER
BUSINESS
LOGIC LAYER
TECHNOLOGY
LAYER
CORE ENGINE
LAYER
Machine
learning
Agent Scaling Billiing IVR Conferencing Contact Prov
Artificlal
intelegence Voice bot Chat bot Authentication RT analytics Recording
SMS
Edge computing
IoT
Presence status Voice
REGISTRATION AND
AUTHENTICATION SERVER
Video
MEDIA
SERVERS
Chat
VIDEO
SERVERS RTP:ENGINE
Self healing network
Hybrid cloud
Auto scalable
Network
WhatsApp
Integration
Email
Integration
Facebook
Integration
LinkedIn
Integration
Twitter
Integration
FAX
CRM
Integration
websocket

21. Email: raman@cloud-connect.in
Mobile: +9179856 15059
Raman Singh
Chief Innovation Officer