Airtel IQ is the first telco owned unified cloud communication suite, that drives customer engagement – anytime anywhere.
Agenda:
Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
Product Priciples : Customer-first mindset
Customer testimonials
CPaaS has been around for over a decade but in the last three years it emerged as one of the fastest-growing segments within business communications. Service providers have been an integral part of the value chain from the beginning but the market has been largely defined by CPaaS providers. In this webinar we look at the CPaaS competitive landscape and the implications for service providers looking to benefit from this opportunity.
Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
This webinar will be conducted by Ismael Ciordia, Chief Technology Officer at Openbravo, Salil Godika, Chief Strategy & Marketing Officer and Industry Group Head at Happiest Minds and introduced by Xavier Places, Product Marketing Director at Openbravo.
What Will You Learn?
- Key considerations when designing and rolling out new architecture that delivers omnichannel services.
- Which technologies to evaluate, including PIM, OMS, Cloud, m-POS or Big Data.
- How some leading customers in the Specialty Retail subsector are progressing on their omnichannel path with the help of Openbravo.
- A summary of the main conclusions of the Happiest Minds' report "The State of Omnichannel Retail in the US 2015" .
enhanced Telecommunication Operating Model (e-TOM) is part of TM Frameworx. The eTOM is a comprehensive standard business processes framework. It is industry standard best practices and recommends for all business processes and or rules to support Business Support Systems (BSS) /Operation Support Systems (OSS) for communications Service providers (CSP) space. Please visit the TM Forum site for details:
https://www.tmforum.org/business-process-framework/
Today, increasing competitiveness by a distribution system which is managed efficiently is one of the most concerned issue to all FMCG companies. How to operate effectively and exploit the feedback from the market accurately and quickly is critical element for enterprises.
With more than 25 years of experience in providing ICT solutions, Viettel has developed solution of DMS.One targeted to Retails & FMCG enterprises. Our solution is a comprehensive solution assists to manage distribution system, overcome all the problems and obstacles in distributing products from factories to local shops and increase revenue and working efficiency.
Presentation at Channel Connect 2018 (October 3, 2018)
In the last three years, CPaaS has emerged as one of the fastest growing segments within business communications. Integrating real-time voice, video and messaging communications into web and mobile applications, CPaaS has proven to be disruptive across verticals like transportation and hospitality. Discover how leveraging CPaaS technology helps businesses reinvent customer engagement. In this panel, you'll learn how CPaaS redefines engagement with clients, sales partners and employees, improves customer experience, automates business processes - while creating stickier customer relationships.
CPaaS has been around for over a decade but in the last three years it emerged as one of the fastest-growing segments within business communications. Service providers have been an integral part of the value chain from the beginning but the market has been largely defined by CPaaS providers. In this webinar we look at the CPaaS competitive landscape and the implications for service providers looking to benefit from this opportunity.
Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
This webinar will be conducted by Ismael Ciordia, Chief Technology Officer at Openbravo, Salil Godika, Chief Strategy & Marketing Officer and Industry Group Head at Happiest Minds and introduced by Xavier Places, Product Marketing Director at Openbravo.
What Will You Learn?
- Key considerations when designing and rolling out new architecture that delivers omnichannel services.
- Which technologies to evaluate, including PIM, OMS, Cloud, m-POS or Big Data.
- How some leading customers in the Specialty Retail subsector are progressing on their omnichannel path with the help of Openbravo.
- A summary of the main conclusions of the Happiest Minds' report "The State of Omnichannel Retail in the US 2015" .
enhanced Telecommunication Operating Model (e-TOM) is part of TM Frameworx. The eTOM is a comprehensive standard business processes framework. It is industry standard best practices and recommends for all business processes and or rules to support Business Support Systems (BSS) /Operation Support Systems (OSS) for communications Service providers (CSP) space. Please visit the TM Forum site for details:
https://www.tmforum.org/business-process-framework/
Today, increasing competitiveness by a distribution system which is managed efficiently is one of the most concerned issue to all FMCG companies. How to operate effectively and exploit the feedback from the market accurately and quickly is critical element for enterprises.
With more than 25 years of experience in providing ICT solutions, Viettel has developed solution of DMS.One targeted to Retails & FMCG enterprises. Our solution is a comprehensive solution assists to manage distribution system, overcome all the problems and obstacles in distributing products from factories to local shops and increase revenue and working efficiency.
Presentation at Channel Connect 2018 (October 3, 2018)
In the last three years, CPaaS has emerged as one of the fastest growing segments within business communications. Integrating real-time voice, video and messaging communications into web and mobile applications, CPaaS has proven to be disruptive across verticals like transportation and hospitality. Discover how leveraging CPaaS technology helps businesses reinvent customer engagement. In this panel, you'll learn how CPaaS redefines engagement with clients, sales partners and employees, improves customer experience, automates business processes - while creating stickier customer relationships.
Short university lecture about how mobile Telco operators can improve their profitability leveraging a strategic and value based approach to Channel Management
Telecommunication Business Process - eTOM FlowsRobert Bratulic
For related eTOM Flows blog: https://modelitics.wordpress.com/2015/07/06/etom-process-flows-not-just-hierarchies
For related eTOM Flows lecture: https://www.youtube.com/watch?v=r62ZjpnjJI0
„Customer Visit Management System®” is a revolutionary approach that focuses on all aspects of the customer visit and is tightly integrated with your processes and systems.
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
How B2B customers behave differently than their consumer counterparts
Four key steps to B2B social media marketing
Listening to your customers
Creating a content engine
Leveraging your people
Targeting key influencers
Measuring and optimizing
W
Accelerate Revenue with a Customer Data PlatformLattice Engines
This webinar covers two things:
1. Steve Casey of Forrester Research walks through what a CDP is and key use-cases
2. Steve Scotkin, Senior Director of Marketing Technology at Thomson Reuters gives an inside look at how a Customer Data Platform is enabling Thomson Reuters transform into a customer-centric company.
The CRM@Oracle series highlights Oracle's internal implementation of Oracle CRM products such as Siebel CRM, Oracle CRM On Demand and Oracle Mobile Sales Assistant. This presentation discusses Oracle's implementation of Oracle Business Intelligence (OBIEE) for Siebel CRM and related information.
VoIP Solution | VoIP Service Provider | SoftswitchIkconInfotech
Delivering the most Reliable and Affordable VoIP services as Softswitch, SIP Server, Mobile Dialers, IP PBX System, Call Centric Solution and many more VoIP Products
Short university lecture about how mobile Telco operators can improve their profitability leveraging a strategic and value based approach to Channel Management
Telecommunication Business Process - eTOM FlowsRobert Bratulic
For related eTOM Flows blog: https://modelitics.wordpress.com/2015/07/06/etom-process-flows-not-just-hierarchies
For related eTOM Flows lecture: https://www.youtube.com/watch?v=r62ZjpnjJI0
„Customer Visit Management System®” is a revolutionary approach that focuses on all aspects of the customer visit and is tightly integrated with your processes and systems.
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
How B2B customers behave differently than their consumer counterparts
Four key steps to B2B social media marketing
Listening to your customers
Creating a content engine
Leveraging your people
Targeting key influencers
Measuring and optimizing
W
Accelerate Revenue with a Customer Data PlatformLattice Engines
This webinar covers two things:
1. Steve Casey of Forrester Research walks through what a CDP is and key use-cases
2. Steve Scotkin, Senior Director of Marketing Technology at Thomson Reuters gives an inside look at how a Customer Data Platform is enabling Thomson Reuters transform into a customer-centric company.
The CRM@Oracle series highlights Oracle's internal implementation of Oracle CRM products such as Siebel CRM, Oracle CRM On Demand and Oracle Mobile Sales Assistant. This presentation discusses Oracle's implementation of Oracle Business Intelligence (OBIEE) for Siebel CRM and related information.
VoIP Solution | VoIP Service Provider | SoftswitchIkconInfotech
Delivering the most Reliable and Affordable VoIP services as Softswitch, SIP Server, Mobile Dialers, IP PBX System, Call Centric Solution and many more VoIP Products
Aria Telecom is leading customized telecom solutions provider in India with corporate office in New Delhi and 100 business partner all across the country and outside the country.
Voice Enterprises Service looks for smart and effective ways to connect with their customers. A technology that can give flexibility and reliability for a more improved business intelligence. ACLMobile provides an apt solution for a high end customer engagement and service with a personal touch.
Work from home made easy with *astTECS Cloud telephony*astTECS
*astTECS Cloud Contact Center Solution with work from home option is a robust platform for all sizes of business that enables sales and support team to work from anywhere with utmost effectiveness. Fast and easy deployment. Easy manageable for remote or distributed workers.
Our customer support representatives ensure the channel of communication through technical experts are accessible 24/7 to troubleshoot operational issues and keep your service running easily. We do not just solve your problems but we build relationships that assist your business in growing and succeeding.
CPaaS - Leveraging the Power of Cloud CommunicationsVoxvalley .
CPaaS (Communications Platform as a Service) unfolds real-time, modern communication functionalities viz. voice calls, video calls and chat. Businesses that prioritize engagement and support strategies for reaching 100% of their potential customer base benefit greatly from choosing CPaaS. By embedding Voxvalley’s Vox CPaaS into your app, you can achieve real-time communication features and stay competitive.
Talking SIP Sales Presentation that provides an overview of Talking SIP, the industry's award winning and leading Application, Media and Billing Server that powers the top next-generation networks around the world.
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
TOP 10 B TECH COLLEGES IN JAIPUR 2024.pptxnikitacareer3
Looking for the best engineering colleges in Jaipur for 2024?
Check out our list of the top 10 B.Tech colleges to help you make the right choice for your future career!
1) MNIT
2) MANIPAL UNIV
3) LNMIIT
4) NIMS UNIV
5) JECRC
6) VIVEKANANDA GLOBAL UNIV
7) BIT JAIPUR
8) APEX UNIV
9) AMITY UNIV.
10) JNU
TO KNOW MORE ABOUT COLLEGES, FEES AND PLACEMENT, WATCH THE FULL VIDEO GIVEN BELOW ON "TOP 10 B TECH COLLEGES IN JAIPUR"
https://www.youtube.com/watch?v=vSNje0MBh7g
VISIT CAREER MANTRA PORTAL TO KNOW MORE ABOUT COLLEGES/UNIVERSITITES in Jaipur:
https://careermantra.net/colleges/3378/Jaipur/b-tech
Get all the information you need to plan your next steps in your medical career with Career Mantra!
https://careermantra.net/
A review on techniques and modelling methodologies used for checking electrom...nooriasukmaningtyas
The proper function of the integrated circuit (IC) in an inhibiting electromagnetic environment has always been a serious concern throughout the decades of revolution in the world of electronics, from disjunct devices to today’s integrated circuit technology, where billions of transistors are combined on a single chip. The automotive industry and smart vehicles in particular, are confronting design issues such as being prone to electromagnetic interference (EMI). Electronic control devices calculate incorrect outputs because of EMI and sensors give misleading values which can prove fatal in case of automotives. In this paper, the authors have non exhaustively tried to review research work concerned with the investigation of EMI in ICs and prediction of this EMI using various modelling methodologies and measurement setups.
NUMERICAL SIMULATIONS OF HEAT AND MASS TRANSFER IN CONDENSING HEAT EXCHANGERS...ssuser7dcef0
Power plants release a large amount of water vapor into the
atmosphere through the stack. The flue gas can be a potential
source for obtaining much needed cooling water for a power
plant. If a power plant could recover and reuse a portion of this
moisture, it could reduce its total cooling water intake
requirement. One of the most practical way to recover water
from flue gas is to use a condensing heat exchanger. The power
plant could also recover latent heat due to condensation as well
as sensible heat due to lowering the flue gas exit temperature.
Additionally, harmful acids released from the stack can be
reduced in a condensing heat exchanger by acid condensation. reduced in a condensing heat exchanger by acid condensation.
Condensation of vapors in flue gas is a complicated
phenomenon since heat and mass transfer of water vapor and
various acids simultaneously occur in the presence of noncondensable
gases such as nitrogen and oxygen. Design of a
condenser depends on the knowledge and understanding of the
heat and mass transfer processes. A computer program for
numerical simulations of water (H2O) and sulfuric acid (H2SO4)
condensation in a flue gas condensing heat exchanger was
developed using MATLAB. Governing equations based on
mass and energy balances for the system were derived to
predict variables such as flue gas exit temperature, cooling
water outlet temperature, mole fraction and condensation rates
of water and sulfuric acid vapors. The equations were solved
using an iterative solution technique with calculations of heat
and mass transfer coefficients and physical properties.
Literature Review Basics and Understanding Reference Management.pptxDr Ramhari Poudyal
Three-day training on academic research focuses on analytical tools at United Technical College, supported by the University Grant Commission, Nepal. 24-26 May 2024
Harnessing WebAssembly for Real-time Stateless Streaming PipelinesChristina Lin
Traditionally, dealing with real-time data pipelines has involved significant overhead, even for straightforward tasks like data transformation or masking. However, in this talk, we’ll venture into the dynamic realm of WebAssembly (WASM) and discover how it can revolutionize the creation of stateless streaming pipelines within a Kafka (Redpanda) broker. These pipelines are adept at managing low-latency, high-data-volume scenarios.
Online aptitude test management system project report.pdfKamal Acharya
The purpose of on-line aptitude test system is to take online test in an efficient manner and no time wasting for checking the paper. The main objective of on-line aptitude test system is to efficiently evaluate the candidate thoroughly through a fully automated system that not only saves lot of time but also gives fast results. For students they give papers according to their convenience and time and there is no need of using extra thing like paper, pen etc. This can be used in educational institutions as well as in corporate world. Can be used anywhere any time as it is a web based application (user Location doesn’t matter). No restriction that examiner has to be present when the candidate takes the test.
Every time when lecturers/professors need to conduct examinations they have to sit down think about the questions and then create a whole new set of questions for each and every exam. In some cases the professor may want to give an open book online exam that is the student can take the exam any time anywhere, but the student might have to answer the questions in a limited time period. The professor may want to change the sequence of questions for every student. The problem that a student has is whenever a date for the exam is declared the student has to take it and there is no way he can take it at some other time. This project will create an interface for the examiner to create and store questions in a repository. It will also create an interface for the student to take examinations at his convenience and the questions and/or exams may be timed. Thereby creating an application which can be used by examiners and examinee’s simultaneously.
Examination System is very useful for Teachers/Professors. As in the teaching profession, you are responsible for writing question papers. In the conventional method, you write the question paper on paper, keep question papers separate from answers and all this information you have to keep in a locker to avoid unauthorized access. Using the Examination System you can create a question paper and everything will be written to a single exam file in encrypted format. You can set the General and Administrator password to avoid unauthorized access to your question paper. Every time you start the examination, the program shuffles all the questions and selects them randomly from the database, which reduces the chances of memorizing the questions.
Airtel IQ - Transforming customer engagement with omni-channel communications
1. Transforming customer engagement
with omni-channel communications
TAD Summit Asia 2021
- Ankit Goel, VP Engineering
- Ishan Bansal, AVP Engineering
Enterprise Business@Airtel X Labs
2. Personalised,
omni-channel
interactions
Call routing with
customisable IVR
Customer privacy
Real-time call
analytics
Enterprises are enhancing their customer engagement by embedding
real-time communications
84% companies report increase in revenue due to improved customer engagement
3. 84% companies report increase in revenue due to improved customer service
Deployment complexity due to physical
telecom infrastructure integration
Lack of a unified data protection framework
that complies with stringent regulations
Cumbersome troubleshooting during
downtime due to multiple stakeholders
Poor service quality due to cloud-telecom
integration inconsistency
High cost due to the need for third-party MSP
Challenges that enterprises are facing with existing Cloud communication
platforms
4. Airtel IQ is the best choice for your business because it
is..
Robust Intuitive Secure
Get robust and resilient connectivity
with Airtel’s pan-India network.
Plug and play with your business
applications seamlessly using our
flexible and easy-to-use APIs
Ensure peace of mind with our
advanced encryption and data security
measures.
6. What makes Airtel IQ Robust?
Upstream/downstream-level Overload
Protection
Distributed Deployment
Intelligent
Operations
Resilient
Infrastructure
Mobile
Network
450K
4G mobile sites
pan India
Redundant
call paths
Lower call
set-up time
Airtel IQ
Multi-tenant
Design
8. Flexible and modular API’s
Airtel IQ omni channel capability supports following Call Flow components
which can be combined to create a call flow.
Incoming Callflow Components
This is used to pass callbackURLs
and other metadata of incoming call
Incoming Call
Parameters
Incoming Call
Actions
Take action (accept/reject/redirect) on incoming
call Event based platform
to initiate a
call session
to add a
participant in an
existing session
to play an audio
file on an
existing session
to play IVR on
an existing
session
to collect dtmf
input from user
Initiate call
Add
Participant
Play
Audio
Play
DTMF
Collect
DTMF
To record a call
at the session/
participant level
To send SMS to a
participant
To take decisions
on the provided
input
to stop playing
audio on an
existing session
to terminate a
session
Record SMS
Client
Decisions
Stop
Audio
Hang up
Sample Workflow
9. What makes Airtel IQ Secure?
Encryption: All inbound and outbound
communications network traffic are are
encrypted by supporting TLS 1.1 .
We also provide recording encryption
Account Security: Secure key based
authentication for all API requests
Private cloud: Firewall to safeguard
the control access between a trusted
network and a less trusted network. It
helps to avoid any internal or external
risks.
Data encryption: All customer
data like call recording are stored
in encrypted way and can be
accessed using private key
DLT compliant: Blockchain
based DLT for spam checks
Highly regulated: Telco grade
security. RBI, DOT, TRAI & PCI DSS
compliant
Certificates
ISO 27001 , Information Security
management Certificate ensuring all
information assets are handled
securely
Platform
security
Data
Security &
Privacy
Compliance
11. 1. Make your marketing smarter with Airtel IQ
Web Lead Management
Click to call functionality to connect instantly
with your web prospects
Omni channel communication
Allow customers to connect through
app/website) or physical medium like (banner
or ad) using fixed line or vanity numbers
Granular analytics
Accurately measure the effectiveness of
your ad campaigns by tracking leads and
analyzing call details
12. 2. Deliver personalized customer
experience with Airtel IQ
Personalised IVR
Use smart IVR to pair your customer with
right agent with contextual analytics
Automated calls for Service Updates
Proactively give service updates to your
customers using automated OBD
Performance insights
Get real-time dashboards for visibility into agent’s
performance
13. 3. Make your business operations
intelligent with Airtel IQ
Secure Communication
Keep your workforce and customer’s
personal numbers private. Bridge their calls
through Airtel IQ numbers.
Customer Notification
Keep your customers and employees
informed with real-time notifications
Appointment Reminders
Send call notifications to your customers
for appointment reminders,
14. THE CHALLENGES
• Rapido needed a solution to
optimize the delivery cycle
through timely and contextual
communication between all
stakeholders without
compromising on privacy at
any touchpoint.
• Airtel IQ provided anonymization of the contact
number of customers and riders by offering a pool
of virtual numbers (VN) to Rapido.
• The rider-customer mapping is done within Airtel
IQ ecosystem, and both stakeholders are able to
communicate through the VN
• After the transaction is completed, the VN is
released back to the pool and is randomly used
for another transaction.
Improved delivery
process efficiency due
to 99.9% network
uptime
Better experience to all
stakeholders due to
wider network reach and
stronger connectivity
Ensure 100%
privacy on every
transaction
Rapido Expands Business Horizon with Airtel IQ
What Rapido has to say about Airtel IQ
Click here
15. THE CHALLENGES
• Swiggy’s existing CPaaS SLA
covered only the cloud aspect
of the deal and not the
downtime or glitches
emerging from the telecom
network.
• Besides, they charged
Swiggy twice for each call
between the customer, agent
as their system triggered two
separate calls to connect the
two stakeholders.
• Airtel IQ helped Swiggy provide the experience of a
regular call without compromising their privacy.
• When a delivery agent clicks the ‘call customer’
button on the Swiggy app, it initiates a call to the
displayed virtual number, call lands on Airtel IQ
platform and it communicates the delivery agents
details to Swiggy’s server to receive the respective
customer’s number.
• On receiving the number, Airtel IQ initiates a call to
the provided number which serves as the bridge
between the agent and the customer.
Communication
expenditure
decreased by 50%
Swiggy experiences industry
leading network and CCP
uptime resulting in near-zero
call disruptions.
Intuitive dashboard provides
real-time insights to facilitate
continuous customer
experience enhancement
Swiggy Streamlines Communication, Secures Privacy and
Reduces Opex with Airtel IQ
What Swiggy has to say about Airtel IQ- Click here
16. THE CHALLENGES
• Justdial needed a flexible and
reliable cloud communication
platform that could facilitate
seamless and secure
communication between its
customers and vendors as
per their convenience without
the risk of getting spammed
or compromising privacy.
• Justdial received a pool of virtual numbers (VN)
and introduced a click-to-call button on its website
for seller and service providers.
• The search engine allocated dedicated VNs to
premium customers and random VNs to others.
• Spam detection for businesses
Improved connectivity –better
customer experience with
uninterrupted connectivity, privacy,
and 99.9% network and cloud
uptime.
Insights –Justdial will be able to
track and analyse connections
established between stakeholders
and accordingly fine-tune its services
to exceed customer expectation
Justdial Improves Connectivity, Privacy and Uptime of its
Platform with Airtel IQ