This document discusses understanding conflict. It defines conflict as happening anytime there are interactions between people and outlines 4 stages: intrapersonal, interpersonal, intragroup, and intergroup. There are 4 common responses to conflict - fighting, submitting, fleeing, or freezing. The causes of conflict include things like competing for limited resources, disagreements, threats to needs/interests, and miscommunication. While conflict can be negative, it also has potential positive effects like allowing issues to surface and strengthening resolve. The document provides tips for negotiating personal conflicts, like understanding the nature of the conflict and having an open dialogue with the other party.

2. Understanding Conflict
PERSONAL DEVELOPMENT ~ CHAPTER 12

3. Opening Questions:
•How do you handle your conflict?
•In what ways do you resolve
conflict?
•What do you feel when you
experience a conflict?

4. Learning Objectives:
Every student should be able to:
1. appreciate that conflict is a fact of life and key
ingredient in human interaction;
2. understand the nature of conflict and how
interpersonal relationships are affected by it;
3. learn one’s conflict management style and
apply this in his/her day-to-day living.

5. •Conflict can happen anywhere whenever
there are people. Conflict may also involve
just yourself, such as not being able to decide
whether to study or not for test just so you
can be with your friends, or getting into
conflict with the law.

6. Conflict Stages
1. Intrapersonal- with oneself, like
when one is indecisive about
things.
2. Interpersonal- among two or
more individuals, like having a
misunderstanding between
friends, family members, or
lovers.

7. 3. Intragroup- within the same
interest group, like a student
organization.
4. Intergroup- between two or
more group of organization.

8. Responses to Conflict
•Facing conflict involves several types of
behavior. One is directly confront the other
person and engage in a peaceful dialogue.
However, when emotions are running high,
violent behavior usually occurs, such as the
use of foul language.

9. 4 Strategies in
Response to Conflict
1. Fight- force the other party
to accept a stand that is
against that party’s interest.
2. Submit- yield to the
demands of the other party
and agree to end the
conflict.

10. 3. Flee- leave the situation
where the conflict is
occurring or change the topic.
4. Freeze- do nothing and just
wait the other party’s next
move or allow the pressure to
build up.

11. Causes of Conflict
•Competing for scarce or limited
resources.
•Disagreement over the interpretation of
facts or information.
•Perceiving threats to one’s own needs
and interest.

12. •Perceiving unjust treatment caused by
another person or entity.
•Miscommunication between parties.
•Misjudging another person.
•Exhibiting behaviors that are destructive
to another person’s well being or
reputation.

14. Positive Effects of Conflict
•Allows for issues to surface;
•Raises the awareness of both person’s
needs;
•Allows emotions to be expressed;
•Understand and accept the uniqueness
and differences of other people

15. •Strengthens the resolve of the parties to
pursue common goals and
•Encourages dialogue and empowerment

16. Conflict Management Styles

17. Negotiating through a
Personal Conflict Situation
1. Understand the nature of the conflict.
2. Acknowledge your feelings and
emotions.
3. Examine your relationship with this
person.
4. Clarify your intentions.

18. 5. If you wish to keep the relationship,
have a talk with the person involve.
6. Once dialogue is accomplished to you
and the other person’s mutual
satisfaction, then grant a reconciliatory
act.

19. Evaluation:
1. What is Conflict?
2. What are the causes of Conflict?
3. What are the effects of Conflict?
4. Have you ever experience an intense
conflict? In what ways you manage that
Conflict?

20. Any Questions?

21. Thank You for Listening and
Understanding!