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Effective conflict resolution and teamwork skills
- 2. • Able to know expected behavior regarding effective conflict resolution and teamwork skills Learning Outcome
- 3. Have you ever had a disagreement? Conflict resolution is a necessary component of the workplace Must be skilled in conflict resolution techniques
- 4. • A state of incompatibility of ideas between two or more parties or individuals • Natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs. What is conflict?
- 5. • Listen, then Speak out Conflict Resolution Techniques Simply listen to all parties involved to completely understand the nature of conflict, then start troubleshooting solutions.
- 6. • Gather the Group Conflict Resolution Techniques Arrange a meeting with all involved parties to discuss the issue. Having a group meeting may also expedite a resolution that will satisfy everyone.
- 7. • Be Impartial Conflict Resolution Techniques Don’t take sides! If you are partial towards one person, try to access the situation from all sides to come up with a fair and reasonable solution
- 8. • Do not postpone Conflict Resolution Conflict Resolution Techniques Address the conflict immediately. Otherwise, the situation could escalate and could affect employee performance.
- 9. • Promote Teamwork Conflict Resolution Techniques Remind you staff of successful projects that required teamwork to compete. This is one of the most effective conflict resolution techniques and will really make the employees think about the importance of working in a team.
- 10. • Broadcast Praise Conflict Resolution Techniques The power of encouragement and motivation can be multiplied when it is spread to recognize those who are modeling the teamwork and cooperation that is desired within any conflict.
- 12. Conflict Prevention • Being Open If we have issues, we need to express and deal with them immediately and not allow it to accumulate and dwell upon.
- 13. Conflict Prevention • Maintain Clear communication Articulate thoughts clearly, question and clarify views.
- 14. Conflict Prevention • Encouraging different points of view and evaluating each fairly without any personal bias The clear disadvantage is that it can lead us to make assumptions about them and take action based on those biases.
- 15. Conflict Prevention • Not looking for blame Encourage ownership of the problem and solution
- 16. Conflict Prevention • Demonstrating respect for team members rather than resorting to blame game For any team to be successful it is critical that the team members respect each other.
- 17. Conflict Prevention • Keeping team issues within the team Talk issues within the team, talking outside results in conflict escalation
- 18. Importance of Conflict Management Facilitates employees to concentrate on their work. Strengthens bonds amongst employees Helps finding a middle way – an alternative to any problem and successful implementation of any idea. Motivates employees to strive hard to live up to the expectations and contribute to the organization in the best possible way. Prevention is better than cure.
- 19. Thank you
Editor's Notes
- Have you ever had a disagreement? You probably have at one time or another. Workplace conflicts are very common; there are very few offices where all the employees get along. Because of this, conflict resolution is a necessary component of the workplace, and those in a leadership position must be skilled in conflict resolution techniques.
- Believe it or not, just listening to an employee’s issue is the first and most important step in resolving conflict. You should simply listen to all parties involved to completely understand the nature of conflict, and then start troubleshooting solutions.
- As a leader, you’ll need to arrange a meeting with all involved parties to discuss the issue. Give everyone a chance to speak; this is a good opportunity to hear all sides and gain a full understanding of the conflict. Having a group meeting may also expedite a resolution that will satisfy everyone.
- Don’t take sides! In a leadership position, you shouldn’t display any sort of opinion that favors one person over another. If you are partial towards one person, try to access the situation from all sides to come up with a fair and reasonable solution.
- Address the conflict immediately. Otherwise, the situation could escalate and could affect employee performance. Just make sure not to address the situation too quickly or without careful consideration, as your decision will directly affect the demeanor and performance of your staff.
- Encouragement and motivation are powerful. Remind your staff of successful projects that required teamwork to complete. This is one of the most effective conflict resolution techniques and will really make the employees think about the importance of working in a team.
- As stated above, the power of encouragement and motivation can be multiplied when it is spread to recognize those who are modeling the teamwork and cooperation that is desired within any conflict. Try to give suitable models in these instances because behavior modeling can be risky if there are elements in the model that are undesirable.
- As well as being able to handle conflict when it arises, One should first focus on ways of preventing conflict from becoming damaging. A constructive approach would be to: Being open – if we have issues, we need to express and deal with them immediately and not allow it to accumulate and dwell upon.
- In the workplace, people often have to work with others that come from different backgrounds and have different opinions.