What is conflict ! types of conflicts ...conflict transformation and management !

1. Conflicts 20 .0 3 .201 1 Anna Poghsoyan

13. Conflict escalation stages Open conflict or war Hidden stage Struggle of interests Escalation stage De-escalation stage

14. Conflict Stages They always rotate each other CR AC P CC

15. Conflict stages www.themegallery.com Conflict Hidden stage Open actions stage Conflict management and negotiations

16. In result Lost of recourses 1. Price- benefit model 3. Lost of social support 2.

17. Sources of the conflict 1 What causes conflict? 2 3 Take a few minutes to identify common causes or sources of conflict in your family, your community, your Get in smalls groups and share the sources of conflict with others Group presentation … . 4

18. Perception and lack of communication…. www.themegallery.com In each situation multiple interpretation exist What we believe to be true is relative to who we are Perception is relative to Identity

19. Whom can you see on this photo?

20. www.themegallery.com Profil of a YOUNG woman Profil of an OLD woman

21. What about this one ? www.themegallery.com

22. www.themegallery.com An Inuit from his back The profile of a native American

23. Communication Active Listening ակտիվ լսելու տեխնիկա Visual Contact Dialog Your Slogan here NOTE: cultural norms of different nations and societies vary greatly and thus have a major influence on the skill of active listening

24. Secrets Of Communication

25. Communication Effective communication … Listen in an understanding and supportive way, using your whole body, not just your ears. … Listen for the whole message by paying attention to body language, feelings, the meaning of what is said and what is not said. … Do not prejudge because of previous history, dress, accent or other irrelevant characteristics. … .Do not interrupt the other party. We can listen three to five times faster than someone can talk. If you disagree, do not become aggressive. ….Restate the other party's comments, present your point of view, and return the dialogue to the other party by asking for a reaction to your views.

26. Communication Assertive behavior , i.e., clearly expressing what you feel and saying what you want; Active listening, i.e., listening in an understanding, non-judgmental and supportive way

27. Characteristics of Communication Behaviors Assertive Behavior Passive-aggressive Behavior Aggressive Behavior Passive Behavior

32. Thomas Kilman Conflict Handling Styles www.themegallery.com Competing Avoiding Compromising Collaborating Accommodating

38. Win –Win Win-Lost Lost- Win Lost – Lost

43. Peace Forever www.themegallery.com

44. Anna Poghosyan [email_address] Thank You 