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IF IT’S NOT
SOCIAL, IT’S
BROKEN
MarkW. Smith
@markdubya
FIRST:
HELLO!
A YEAR OF
UNPRECEDENTED
GROWTH
A NEW FOCUS
ON NATIONAL
PRODUCTS
LET’S TAKE
SOME AIR OUT
OF THE ROOM.
SOCIAL ISN’T AS
SPECIAL OR AS
INTERESTING AS
SOME SAY IT IS
YOUR SOCIAL
TRAFFIC IS
MOBILE TRAFFIC
“IF SOMETHING IS
IMPORTANT, IT
WILL FIND ME.”
IT’S OK TO
FOCUS ON
FACEBOOK
THE STATE
OF SOCIAL
IN 2016
SOURCE: MARY MEEKER’S INTERNETTRENDS 2016
SOURCE: MARY MEEKER’S INTERNETTRENDS 2016
SOURCE: MARY MEEKER’S INTERNETTRENDS 2016
SOURCE: MARY MEEKER’S INTERNETTRENDS 2016
SOURCE: MARY MEEKER’S INTERNETTRENDS 2016
CREATING
CONTENT
THAT DIES
TENETS OF
SOCIAL
CONTENT
IT’S
DECLARATIVE
It’s
declarative
Before
• News organizations wrestle with
whether to publish Charlie Hebdo
cartoons after attack
It’s
declarative
Before
• News organizations wrestle with
whether to publish Charlie Hebdo
cartoons after attack
After
• Why some newspapers are choosing to
publish Charlie Hebdo cartoons
IT FIGURES
SOMETHING
OUT
It figures
something
out
Before
• A scientific explanation of what makes
Indian food so delicious
It figures
something
out
Before
• A scientific explanation of what makes
Indian food so delicious
After
• Scientists have figured out what makes
Indian food so delicious
IT SURPRISES
US
It surprises
us
Before
• Why blizzards make us go crazy for
milk and bread
It surprises
us
Before
• Why blizzards make us go crazy for
milk and bread
After
• Milk and bread are actually pretty
terrible survival foods
IT’S
COMPREHENSIVE
IT’S
VISUAL
IT DELIVERS
ON ITS
PROMISE
IT TELLS US
WHO WE ARE
IT CREATES
TENSION
IT’S OF THE
MOMENT
HOW TO
BUILD
HEALTHY
SOCIAL
PLATFORMS
FACEBOOK
YOUR NEWS
FEED IS
SCIENCE
TWITTER
THE RULE OF 5
TWEET MORE
THAN YOU THINK
YOU SHOULD
USE TWITTER
FOR FREE A/B
TESTING
SNAPCHAT
INSTAGRAM
TRY NEW ONES
OK, SO HOW
DO I DO
THIS?
OWN EVERY
OUNCE OF THAT
SOCIAL SHARE
MOVE WITH
INTENTION
CREATE THE
CURIOSITY
GAP
BUT BE
CAREFUL …
IT’S OK TO STEAL*
IT’S OK TO STEAL*
* (BUT MAKE SURE YOU
KNOW WHAT YOU’RE
STEALING.)
NO ONE CLICKS
YOUR SHARE
BUTTONS
THE RISE OF
DARK SOCIAL
DESIGNING
A SOCIAL
PROGRAM
THINK ABOUT
THE LIFE CYCLE
OF CONTENT
SOMETIMES IT’S
JUST ABOUT
BEING BIG
HOW ELSE CAN
YOU ENCOURAGE
SHARING?
WATCH OUT FOR
CONSTRUCTION
BARRELS!
TRICKS YOU
MAY NOT
KNOW
http://atmlb.com/2axddPj+
FINDING YOUR
CONTENT ON
TWITTER
HOW YOU
MOVE A BIG
SHIP
WORK WITH
PEOPLE 1:1
SHOW THEM
THE NUMBERS
"Metrics won’t be our only guide about
how we go about our work – nor
should they be — but they will be one
guide. We will have to pay attention.”
— Marty Baron, Executive Editor,
The Washington Post
BE MINDFUL
OF YOUR TIME
CREATE A ROOM
OF STUDENTS OF
THE WEB
THANK YOU!
QUESTIONS?
Let’s connect: @markdubya

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#UMDSocial Keynote

Editor's Notes

  1. Work history. Central Michigan, spent 7 months in Jackson, MI, Detroit Free Press, USA TODAY, now the Post. Time of great transformation at the Post. Moving to a National audience.
  2. Bezos bought the Post. Had been Local. Rainbow – new beats. Teaching reporters how big the Internet is.
  3. Feel like a phony. We’re all learning every day.
  4. It’s just where we are. If someone ever asks “How do we make this social?” you have lost your way. At the airport, guy chatted me up. Saw me working on this presentation. Told me how his kids never talk. We cannot choose fear.
  5. If something doesn’t work on mobile, it’s broken. When you build something, when you wireframe something, when you brainstorm something, you should be doing that for a mobile phone. If you’ve made good choices there, it can work on desktop. The reverse of that is not true.
  6. Everything we do is about triaging and identifying the largest opportunities.
  7. Facebook Live as performance art. Not a new concept, but Facebook owns the front page.
  8. Facebook Live – Snapchat – Something about the now, the live experience. Chat bots.
  9. Think SMS for marketing.
  10. Does not enter in confusion. Tell. Me. Something. Don’t hedge. Make a stance.
  11. Be careful. Teen have always been leaving Facebook … Football, baseball, kids leagues …
  12. Spoiler alert: If you haven’t seen Season 1 of Game of Thrones, and you want to, close your eyes.
  13. In one map. In one chart. Be careful on mobile.
  14. What you share. Activism things: Makes you seem important. BuzzFeed quizzes
  15. More than 800,000 people tuned in.
  16. More than 800,000 people tuned in.
  17. Live video, video, sharing popular URLs from elsewhere. If you’re sharing things that are performing really poorly – you’re suffocating your page. Try new types of media – video, etc. Do look at trending topics, although the value there isn’t super clear.
  18. Live video, video, sharing popular URLs from elsewhere.
  19. Share some things without links – make sure you are liking other people’s tweets that are related. Take time once a day to reply to people.
  20. 2 tweets of your own work; two tweets of someone else’s and one that makes you human.
  21. Same with FB. Still the best advice to gain followers: Live tweet something.
  22. FACES
  23. FACES
  24. FACES
  25. It’s not always about creating a brand account. You can do things to enable your content/experience/space
  26. Successful strategies: Takeovers, asking people to snap and send back.
  27. Things are changing a lot. Hard to build a strategy here just now. Basic notes: Post more than you think you should. Think hashtags. You can leave them as a second comment.
  28. Do a monthly side hustle. Try it personally. Report back what the possibilities might be.
  29. Publish where students already hang out. It’s not always about your dotcom.
  30. Do you want someone to click, like or share? Or something else? Make that clear and optimize toward that.
  31. You still need them! But know that no one clicks them.
  32. Pure Michigan, etc. Has to be something they would organically want to do.
  33. Renwick
  34. Iphone chargers?
  35. What barriers are you introducing? How many steps does someone have to take? You are losing engagement with every step. Do they have to download a new app?
  36. Even if it scares them.
  37. Don’t spend 75% of your time working with 5% of the people.