SlideShare a Scribd company logo
Travel & Social Media
The role it plays and how to leverage it
Aakanksha Patel
Head of Marketing & Training
WE LIVE IN A WORLD OF CONSTANT
EVOLUTION
WHICH ONE WILL WORK FOR MY
BRAND?
Let’s break down what’s hot right now
WHAT?
• Connect with friends and family
• Discuss things they like
• Share interesting content that is relevant to their lives
SIZE:
1.44 BILLION Monthly Active Users
44 MILLION SMB Pages
21 Minutes on average per day
Businesses have Pages on Facebook to connect with
people who ‘like’ them, i.e., their ‘fans’. Pages can
share updates and run ads to connect with their
target audience at a very cheap price
OPPORTUNITY:
CHALLENGE:
1.5 Million SMB Pages means 1.5 million in one chances for your brand to get
visibility. Due to FB’s algorithm, advertising is a necessity when it comes to
FB visibility. Ensure content is great and budgets are allocated
52% of Facebook users said that their
travelling plans were affected by a friend’s
picture of their trips.
BOTTOM LINE
More people spend time on Facebook than any other social network. It is the
largest and most engaged which makes time and resource investment crucial
for any digital marketer
WHAT?
Twitter is a micro-blogging platform where people share their lives
in 140 characters or less. Most tweets are public which makes it
a social content discovery site that connects people to their
interests
SIZE:
302 MILLION Global Monthly Active Users
3 MILLION + Global Business Pages
4 hours a month on average
Businesses create accounts and post tweets. The
public nature of Twitter means that you can search
for people talking about your business topic,
interrupt and convert.
OPPORTUNITY:
CHALLENGE:
The challenge with Twitter is that most SMB pages do not know the right
goals to set for your brand on Twitter and how to achieve them. ROI is
crucial to any marketing plan and some marketers face difficulty in
calculating that
BOTTOM LINE
Twitter can help you reach new audiences and connect with the millennia's
and industry influencers. However, this platform needs constant effort, a
clear strategy and a defined ROI
REMEMBER: Your Influencers Matter!
WHAT?
Users can take, edit and share photos and videos from their mobile
phones. The content shared on Instagram can be posted to FB,
Twitter and other social networks
It is a visual representative of a consumers life
SIZE:
200 MILLION Global Users
SMB’s are getting more active
Nearly 4 hours a month on average
Businesses create accounts share photos, search for
photos, connect with other users and create brand
visibility through great content.
A pictures is worth a thousand words.
OPPORTUNITY:
CHALLENGE:
Visibility and audience building can be a challenge if your content is not
right for the platform. You must ensure that content is great, engagement
with other profiles are high and influencers are constantly recommending
your page to their followers
BOTTOM LINE
Instagram users are highly engaged and take action. It is less cluttered than
other networks and can be a good opportunity for visual business.
REMEMBER: To keep things different!
Click here to view this case study
Your audience is talking on Instagram.
Empower Them and Be Different
THERE ARE ALWAYS GOING TO BE MORE
AVENUES TO EXPLORE, THE KEY IS TO
IDENTIFY…
Your Brand’s
Objective
Your
Consumer
Social Media
Insights
The Platform
that works best for you to
meet your objectives with
those social media insights
HERE ARE SOME INTERESTING FACTS TO
HELP GET YOU STARTED…
When people search for new travel destinations, they usually
get recommendations from friends, family and social ads and
write reviews after
98% of travellers find Trip Advisor reviews to be the
most accurate and the most helpful
53% of travellers, will not book a hotel that doesn’t
have any review
70% of global consumers say that online
reviews are the second most trusted form
of advertising
With the rise of social media sites, travelers post their pictures and
videos from their vacation, creating social impressions
These free ads are coming back to tourism agencies as new business
for trendy vacation spots
Blogging is the latest social trend for travel enthusiasts
A survey showed that companies with a travel blog
generated 88% more inbound leads than those who did
not have one
74% of travellers write reviews because they want to
share with other people the travelling experience they
had
Travel apps have therefore become hugely popular for lead generation
In closing, here’s some inspiration!
KLM’S Pursuit to becoming a more
socially devoted brand
Click here to view this case study
West Jet Christmas Miracle
Click here to view this case study
Thank You

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Travel & Social Media

  • 1. Travel & Social Media The role it plays and how to leverage it Aakanksha Patel Head of Marketing & Training
  • 2. WE LIVE IN A WORLD OF CONSTANT EVOLUTION
  • 3.
  • 4. WHICH ONE WILL WORK FOR MY BRAND?
  • 5. Let’s break down what’s hot right now
  • 6. WHAT? • Connect with friends and family • Discuss things they like • Share interesting content that is relevant to their lives SIZE: 1.44 BILLION Monthly Active Users 44 MILLION SMB Pages 21 Minutes on average per day Businesses have Pages on Facebook to connect with people who ‘like’ them, i.e., their ‘fans’. Pages can share updates and run ads to connect with their target audience at a very cheap price OPPORTUNITY: CHALLENGE: 1.5 Million SMB Pages means 1.5 million in one chances for your brand to get visibility. Due to FB’s algorithm, advertising is a necessity when it comes to FB visibility. Ensure content is great and budgets are allocated
  • 7. 52% of Facebook users said that their travelling plans were affected by a friend’s picture of their trips.
  • 8. BOTTOM LINE More people spend time on Facebook than any other social network. It is the largest and most engaged which makes time and resource investment crucial for any digital marketer
  • 9. WHAT? Twitter is a micro-blogging platform where people share their lives in 140 characters or less. Most tweets are public which makes it a social content discovery site that connects people to their interests SIZE: 302 MILLION Global Monthly Active Users 3 MILLION + Global Business Pages 4 hours a month on average Businesses create accounts and post tweets. The public nature of Twitter means that you can search for people talking about your business topic, interrupt and convert. OPPORTUNITY: CHALLENGE: The challenge with Twitter is that most SMB pages do not know the right goals to set for your brand on Twitter and how to achieve them. ROI is crucial to any marketing plan and some marketers face difficulty in calculating that
  • 10. BOTTOM LINE Twitter can help you reach new audiences and connect with the millennia's and industry influencers. However, this platform needs constant effort, a clear strategy and a defined ROI
  • 12. WHAT? Users can take, edit and share photos and videos from their mobile phones. The content shared on Instagram can be posted to FB, Twitter and other social networks It is a visual representative of a consumers life SIZE: 200 MILLION Global Users SMB’s are getting more active Nearly 4 hours a month on average Businesses create accounts share photos, search for photos, connect with other users and create brand visibility through great content. A pictures is worth a thousand words. OPPORTUNITY: CHALLENGE: Visibility and audience building can be a challenge if your content is not right for the platform. You must ensure that content is great, engagement with other profiles are high and influencers are constantly recommending your page to their followers
  • 13. BOTTOM LINE Instagram users are highly engaged and take action. It is less cluttered than other networks and can be a good opportunity for visual business.
  • 14. REMEMBER: To keep things different! Click here to view this case study
  • 15. Your audience is talking on Instagram. Empower Them and Be Different
  • 16. THERE ARE ALWAYS GOING TO BE MORE AVENUES TO EXPLORE, THE KEY IS TO IDENTIFY…
  • 17. Your Brand’s Objective Your Consumer Social Media Insights The Platform that works best for you to meet your objectives with those social media insights
  • 18. HERE ARE SOME INTERESTING FACTS TO HELP GET YOU STARTED…
  • 19. When people search for new travel destinations, they usually get recommendations from friends, family and social ads and write reviews after
  • 20. 98% of travellers find Trip Advisor reviews to be the most accurate and the most helpful
  • 21. 53% of travellers, will not book a hotel that doesn’t have any review
  • 22. 70% of global consumers say that online reviews are the second most trusted form of advertising
  • 23. With the rise of social media sites, travelers post their pictures and videos from their vacation, creating social impressions
  • 24. These free ads are coming back to tourism agencies as new business for trendy vacation spots
  • 25. Blogging is the latest social trend for travel enthusiasts
  • 26. A survey showed that companies with a travel blog generated 88% more inbound leads than those who did not have one
  • 27. 74% of travellers write reviews because they want to share with other people the travelling experience they had
  • 28.
  • 29. Travel apps have therefore become hugely popular for lead generation
  • 30. In closing, here’s some inspiration!
  • 31. KLM’S Pursuit to becoming a more socially devoted brand
  • 32. Click here to view this case study
  • 34. Click here to view this case study

Editor's Notes

  1. Technology and social media is not only evolving at a rapid pace but is also on a constant stream of evolution. What worked for most brands 2 years ago, will not work for brands today because 2 years ago, the most popular thing on social media was Facebook Apps. Today, it’s technology and influencers
  2. But with the constant evolution, we are faced with constant choice. The gamete of social media sites now available to us is huge! So as a marketer, you need to ask yourself one, very important question
  3. Ensure content is great Ensure sufficient investment in the right ads Facebook Go Program for SMB pages 125 MILLION Monthly Active Users 1.5 MILLION SMB Pages
  4. Are you seeking conversions? Conversations? Recommendations or engagement? Choosing the right objective will help you decipher which social media portal can be used to achieve this objective basis consumer interactions on that portal
  5. Are you seeking conversions? Conversations? Recommendations or engagement? Choosing the right objective will help you decipher which social media portal can be used to achieve this objective basis consumer interactions on that portal
  6. How to calculate Twitter ROI? Audience Acquisition Engagement Leads to site
  7. Are you seeking conversions? Conversations? Recommendations or engagement? Choosing the right objective will help you decipher which social media portal can be used to achieve this objective basis consumer interactions on that portal
  8. http://www.socialsamosa.com/2014/08/twitter-travel-users/
  9. How to calculate Twitter ROI? Audience Acquisition Engagement Leads to site
  10. Are you seeking conversions? Conversations? Recommendations or engagement? Choosing the right objective will help you decipher which social media portal can be used to achieve this objective basis consumer interactions on that portal
  11. Are you seeking conversions? Conversations? Recommendations or engagement? Choosing the right objective will help you decipher which social media portal can be used to achieve this objective basis consumer interactions on that portal
  12. Are you seeking conversions? Conversations? Recommendations or engagement? Choosing the right objective will help you decipher which social media portal can be used to achieve this objective basis consumer interactions on that portal
  13. Are you seeking conversions? Conversations? Recommendations or engagement? Choosing the right objective will help you decipher which social media portal can be used to achieve this objective basis consumer interactions on that portal
  14. Are you seeking conversions? Conversations? Recommendations or engagement? Choosing the right objective will help you decipher which social media portal can be used to achieve this objective basis consumer interactions on that portal
  15. Are you seeking conversions? Conversations? Recommendations or engagement? Choosing the right objective will help you decipher which social media portal can be used to achieve this objective basis consumer interactions on that portal
  16. These blogs describe locations vividly (starting from hotels to the agency they used to get there) This again is free advertising
  17. KLM began using Twitter in 2009 and Facebook in early 2010. However, their true social media initiative had an explosive beginning following the eruption of the Icelandic volcano, Eyjafjallajökull, in April 2010. KLM began using Twitter in 2009 and Facebook in early 2010. However, their true social media initiative had an explosive beginning following the eruption of the Icelandic volcano, Eyjafjallajökull, in April 2010. This culminated with the CEO of KLM, Peter Hartman, declaring that the company would invest heavily in developing an ongoing social media strategy, centrally focused around enhancing customer centricity
  18. KLM began using Twitter in 2009 and Facebook in early 2010. However, their true social media initiative had an explosive beginning following the eruption of the Icelandic volcano, Eyjafjallajökull, in April 2010. KLM began using Twitter in 2009 and Facebook in early 2010. However, their true social media initiative had an explosive beginning following the eruption of the Icelandic volcano, Eyjafjallajökull, in April 2010. This culminated with the CEO of KLM, Peter Hartman, declaring that the company would invest heavily in developing an ongoing social media strategy, centrally focused around enhancing customer centricity
  19. KLM began using Twitter in 2009 and Facebook in early 2010. However, their true social media initiative had an explosive beginning following the eruption of the Icelandic volcano, Eyjafjallajökull, in April 2010. KLM began using Twitter in 2009 and Facebook in early 2010. However, their true social media initiative had an explosive beginning following the eruption of the Icelandic volcano, Eyjafjallajökull, in April 2010. This culminated with the CEO of KLM, Peter Hartman, declaring that the company would invest heavily in developing an ongoing social media strategy, centrally focused around enhancing customer centricity