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© Ipsos AI Monitor
THE IPSOS
AI MONITOR 2024
A 32-country Ipsos
Global Advisor Survey
June 2024
© Ipsos AI Monitor 2
Introduction: A peak or plateau?
There is no denying that the last
12 months have been huge for
the technical advancement of
generative AI. But how are
people feeling about it?
ChatGPT 3.0 exploded on the scene in
late 2022 and by mid-2023 when Ipsos
released the second instalment of its
AI Monitor people were expressing a
pronounced 12-point increase in
agreement that products and services
using AI made them nervous. That was
a sizeable increase in just 18 months
since the previous wave, and there was
an increase measured in each of the
trended markets. A majority (52%)
agreed with that statement. But a
majority (54%) also agreed that
products and services with AI made
them excited.
Fast forward to this year and the AI
news never slowed down. In this year’s
report we see a continuation of that
split between the wonder and the worry
of AI.
But overall there is very little change in
the data year-over-year. One plausible
explanation is that we have hit a peak in
many attitudes. That as we become
more used to AI in our lives it’s not
driving more worry, and the 2-point
decrease in people saying AI makes
them nervous (well within the margins)
is actually recognizing a growing
comfort with AI tools. Although, for all
the change and hype it certainly hasn’t
revolutionized everyone’s life in every
market … yet.
There’s another plausible theory that
we are merely at a plateau. That the
worry is very real and as new and
improved AI tools begin working into
every aspect of our lives — from
creation of entertainment, to our
schools and our workplaces that the
worry (or the wonder for that matter)
will rise.
While much of the Ipsos AI Monitor is an
annual check-in on the pulse of global
citizens two new statements were
added to the survey this year.
© Ipsos AI Monitor 3
Introduction: peak or plateau?
One is that while only 54% of global
citizens trust AI not to discriminate or
show bias, even fewer (45%) trust
people not to discriminate or show bias.
So despite headlines about the bias in
AI, we actually trust our fellow humans
less than we trust the computers.
Second is that while a majority are
hopeful that AI will lead to more
efficiency (being able to get things
done faster) and create more
entertainment options, that’s about it.
For the moment, we don’t see AI having
a big (or at least a positive) impact on
our health, the economy where we live,
our jobs or the overall job market.
However, we are least hopeful that AI
will have a positive impact on the
amount of disinformation on the
Internet. That’s especially important in
a year like 2024 when half of the world’s
population is having elections.
Lingering under all of this are a couple
of points of fairly existential wonder
and worry. Six in ten think that it’s likely
that AI will change how they do their
jobs in the next five years. Nearly four
in ten (37%) think it will replace their
jobs in that span. There’s a steep
gradient in the generational splits with
young people twice as likely to feel that
way as their elders.
Matt Carmichael, SVP, Global Trends &
Foresight, Ipsos Strategy3
To learn more about consumer
attitudes about AI, see the 2023 and
2022 monitor.
© Ipsos AI Monitor 4
CONTENTS
1
Talking Points
2
What people know
about AI
3
Trust in AI
4
Expectations of AI
in the future
5
Methodology
© Ipsos AI Monitor
Talking points
5
© Ipsos AI Monitor 6
disagree with the
statement “I trust that
companies that use AI will
protect my personal data”.
41%
At a glance
67%
across 32 countries say they
have a good understanding
of AI is, but only 52% know
what products and services
use it.
53%
say they are excited for
products and services that
use AI. However, 50% say
AI makes them nervous.
say AI will profoundly
change their daily life in the
next 3-5 years. While 50%
say it already has.
29
In 29 of the 32 countries
surveyed people believe AI is
less likely to discriminate than
humans are.
© Ipsos AI Monitor 6
30%
46%
66%
of Gen Z think AI will replace
their job in the next five
years compared to 40% of
Millennials, 31% of Gen X,
and 26% of Baby Boomers.
© Ipsos AI Monitor 7
People more likely to think
AI will make their job better
Thirty-seven per cent think AI
will make their job better
compared to 16% who say it will
get worse. However, 36% expect
AI to replace their job in the
coming years, with those with a
higher level of education most
concerned.
However, fewer know what
products and services use AI
Fifty-two per cent say they know
what products and services use AI.
In 13 of the 32 countries surveyed
people are less likely to know what
products and services use AI than
don’t.
Humans are viewed as more
likely to discriminate than AI
In 29 out of the 32 countries
surveyed more people think
humans are more likely to
discriminate against other people
than AI is. Ireland is the only
country where people are more
likely to say they trust people to
discriminate less than AI.
People are both excited by
and nervous about AI
Fifty-three per cent say they are
excited for products and services
that use AI, compared to 50% who
say AI makes them nervous. Asia
is where excitement is highest
while the Anglosphere and
Europe are most sceptical.
Knowledge about AI
highest among the young
Sixty-seven per cent across 32
countries say they have a good
understanding of AI. This rises
to 72% for Gen Z and 71% for
Millennials 71%, while only 58%
of Baby Boomers say they have a
good understanding of AI.
AI expected to make
disinformation worse
Thirty-seven per cent on
average think AI will make
disinformation on the internet
worse, while 30% think it will be
better. In three countries –
Sweden, Australia and New
Zealand – do a majority think it
will make disinformation worse.
Key findings
© Ipsos AI Monitor 8
What people know about AI
Sixty-seven per cent across 32 countries say
they have a good understanding of AI
This figure is unchanged compared to last year.
However, there have been increases in understanding
in many countries. Belgium and Ireland (+9pp and 8pp)
have seen the biggest rises in stated understanding
of AI in the last 12 months.
In all but one of the 32 countries surveyed (Japan) do
a majority say they have a good understanding of AI.
Knowledge of AI is highest in Indonesia and Mexico
(86% and 80% respectively).
Understanding is highest among younger generations
(Gen Z 72%, Millennials 71%) compared to Baby
Boomers (58%).
Fifty-two per cent say they know what products
and services use AI
Knowledge about what products use AI varies greatly
across countries.
Self-claimed knowledge is highest in Asia, with China
(81%), Indonesia (80%) and Thailand (69%) topping the
list. Countries in Europe and North America are the
least likely to know what products use AI (Canada
36%, Netherlands and Belgium both 37%).
In 13 of the 32 countries surveyed people are less
likely to know what products and services use AI than
don’t.
Baby boomers are the only generation where people
are more likely to say they don’t know what products
and service than do (agree 36%, disagree 45%).
People are split over when AI is something to be
excited about or nervous
While 50% say products and services using AI makes
them nervous, 53% say it makes them excited.
However, there are big differences between regions.
Countries in Asia are where excitement is highest with
China, Indonesia, Thailand and South Korea most
interested in AI products.
Much of the English-speaking world and Europe are on
the more sceptical end. They are they are least likely to
say they are excited by AI products and most likely to
say AI makes them nervous. It is also these countries
where people are most split on whether AI brings
more benefits than drawbacks.
Understanding of AI What uses AI Excited v nervous
© Ipsos AI Monitor 9
AI and trust
People are unsure whether their personal data
is safe with AI
Forty-one per cent think their personal data will not
be safe with companies which use AI compared to
47% who do.
In 15 of the 32 countries surveyed are people more
likely to think their personal data is safe with AI than it
isn’t.
The gap between those who disagree that companies
that use AI will protect their personal data and those
that agree with that statement, is largest in Canada.
Only 28% of Canadians (down from 34% last year)
think their personal data is safe with AI products.
Humans are viewed as more likely to
discriminate than AI
In 29 out of the 32 countries surveyed more people
think humans are more likely to discriminate against
other people than AI is.
Ireland is the only country where people are more
likely to say they trust people to discriminate less
than AI. India and Switzerland have the same level of
agreement for both statements.
Younger generations are more likely to trust AI
compared to those older
Baby boomers are slightly less trusting of companies
using AI than younger people. While all generations say
they trust AI not to discriminate more than they trust
people, the gap in agreement between these two
statements is smaller for Baby Boomers (45% trust AI
not to discriminate vs 41% trust people).
For Gen Z, 59% say they trust AI against discriminating
and 47% trust people not to. Younger generations are
also the most likely to trust companies using AI to
protect their personal data, with 49% of Gen Z and 51%
of Millennials. However, Gen Z have seen a 6pp fall in
those agreeing with this compared to last year.
Is my personal data safe? AI and discrimination Trust and generations
© Ipsos AI Monitor 10
AI expectations for the future
While 50% say AI has already changed their life,
66% say it will impact their future
China and Indonesia (78% and 73% respectively) are
the most likely to think AI has already changed their
lives. However, almost half of the 29 countries
surveyed are more likely to say AI has not impacted
their lives.
However, there is the expectation AI will change in
people’s lives in the coming years. In all countries are
people more likely to think AI will profoundly change
their lives in the next 3-5 years.
Many of the countries are most sceptical in last year’s
release, such as Canada, Belgium, and France, have
seen increases in those who think AI will change
their lives in the future.
Sixty per cent of people across 32 countries
say AI will change their job in the next five years
Indonesia (87%), Thailand (81%) and China (80%) are
the most likely to say AI will change how you do your
job in the next five years. While countries in Europe
are the least likely to expect big changes at work:
Netherlands (38%), Germany (43%) and Poland (44%).
However, since last year Germany has seen an 8pp
increase in those agreeing with that statement.
However, fewer people think AI will replace their
current job in the coming years with 36% saying this is
the case. Those with a higher level of education are
slightly more likely to think they will be out of work
because of AI (39%) compared to those with low or
medium level of education (both 34%).
Gen Z, many of whom in are their 20s, are most
worried about the future of work
Almost one in two Gen Z (46%) say it is likely AI will
replace their current job in the next five years. This
compares to 26% of Baby Boomers, who are retired or
nearly retirement over the next decade.
Thirty-one per cent of Gen X think their job will be
replaced by AI, while 40% of Millennials do.
The younger generations are also the most likely to say
AI will change how they work going forward. Sixty-
seven per cent of Gen Z and 64% of Millennials agree AI
will change their job while 49% of Baby Boomers and
55% of Gen X say the same.
Will AI change my life? AI and jobs Young people’s jobs at risk?
© Ipsos AI Monitor
What people know
about AI
11
© Ipsos AI Monitor 12
67%
86%
80%
79%
76%
75%
75%
74%
72%
72%
72%
71%
70%
69%
68%
67%
67%
66%
65%
65%
65%
65%
65%
64%
64%
63%
63%
61%
61%
60%
57%
51%
44%
8%
5%
6%
5%
5%
8%
9%
7%
9%
4%
7%
9%
7%
4%
7%
14%
7%
6%
8%
13%
12%
9%
7%
17%
11%
7%
8%
9%
7%
12%
6%
10%
12%
25%
9%
15%
16%
19%
17%
16%
19%
19%
25%
22%
20%
23%
27%
26%
19%
26%
28%
27%
22%
23%
26%
29%
19%
26%
31%
29%
30%
32%
28%
37%
39%
44%
Global Country Average
Indonesia
Mexico
Peru
South Africa
Thailand
Hungary
Türkiye
Argentina
South Korea
China
Colombia
Netherlands
New Zealand
United States
Poland
Singapore
Ireland
Canada
Spain
Chile
Belgium
Sweden
India
Brazil
Australia
Great Britain
Malaysia
France
Germany
Switzerland
Italy
Japan
How much do you agree or
disagree with the following?
I have a good understanding
of what artificial intelligence
is
Country Agree Disagree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree 23
67%
84%
75%
73%
78%
78%
73%
73%
67%
76%
N/A
73%
71%
62%
67%
69%
67%
58%
59%
66%
70%
56%
67%
64%
74%
59%
64%
65%
58%
61%
N/A
53%
43%
© Ipsos AI Monitor 13
72%
69%
67%
59%
72% 71%
66%
58%
Gen Z Millennials Gen X Baby Boomers
2023
2024
How much do you agree or
disagree with the following?
I have a good understanding
of what artificial intelligence
is
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
© Ipsos AI Monitor 14
52%
81%
80%
69%
67%
65%
65%
65%
64%
62%
61%
60%
57%
56%
53%
51%
51%
47%
46%
42%
41%
41%
41%
40%
40%
40%
40%
39%
39%
38%
37%
37%
36%
14%
6%
6%
9%
11%
9%
10%
5%
11%
17%
16%
15%
16%
13%
15%
21%
16%
24%
20%
14%
13%
18%
17%
16%
13%
17%
12%
17%
14%
14%
16%
14%
18%
34%
13%
13%
22%
21%
25%
25%
31%
25%
21%
23%
25%
27%
30%
32%
28%
33%
29%
34%
44%
46%
41%
43%
44%
47%
43%
49%
43%
47%
48%
47%
48%
46%
Global Country Average
China
Indonesia
Thailand
Türkiye
Mexico
Peru
South Korea
South Africa
India
Malaysia
Colombia
Brazil
Singapore
Chile
Argentina
Italy
Poland
Spain
Switzerland
France
Hungary
Germany
Great Britain
Ireland
Japan
New Zealand
United States
Sweden
Australia
Belgium
Netherlands
Canada
How much do you agree or
disagree with the following?
I know which types of
products and services use
artificial intelligence
Country Agree Disagree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree / 23
51%
N/A
76%
73%
71%
61%
65%
68%
60%
62%
68%
53%
62%
57%
58%
44%
50%
46%
46%
N/A
37%
37%
39%
43%
36%
38%
35%
35%
36%
38%
35%
42%
38%
© Ipsos AI Monitor 15
59%
57%
48%
36%
59% 59%
49%
36%
Gen Z Millennials Gen X Baby Boomers
How much do you agree or
disagree with the following?
I know which types of
products and services use
artificial intelligence
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
2023
2024
© Ipsos AI Monitor 16
50%
67%
66%
64%
64%
64%
63%
56%
56%
54%
53%
52%
51%
51%
51%
51%
50%
50%
49%
49%
48%
48%
48%
48%
47%
47%
44%
44%
43%
40%
37%
34%
25%
9%
7%
6%
8%
8%
7%
10%
9%
8%
4%
7%
8%
8%
18%
12%
9%
14%
5%
8%
8%
6%
12%
4%
6%
9%
11%
10%
9%
10%
5%
14%
7%
21%
41%
27%
28%
28%
28%
29%
27%
35%
37%
42%
40%
40%
41%
31%
37%
41%
36%
45%
42%
43%
46%
40%
48%
46%
44%
43%
46%
48%
47%
55%
49%
59%
54%
Global Country Average
Ireland
New Zealand
Great Britain
United States
Australia
Canada
Singapore
Sweden
South Africa
Türkiye
Thailand
Chile
India
Belgium
Switzerland
Malaysia
Peru
Netherlands
France
Colombia
Spain
Indonesia
Mexico
Argentina
Brazil
Germany
Hungary
Italy
South Korea
Poland
China
Japan
How much do you agree or
disagree with the following?
Products and services using
artificial intelligence make
me nervous
Country Agree Disagree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree / 23
52%
62%
63%
65%
63%
69%
63%
53%
53%
53%
54%
57%
54%
58%
50%
N/A
55%
47%
50%
52%
45%
51%
48%
48%
46%
51%
46%
46%
50%
44%
38%
N/A
23%
© Ipsos AI Monitor 17
53%
80%
76%
76%
73%
70%
70%
68%
67%
64%
63%
63%
61%
56%
52%
49%
47%
47%
46%
46%
45%
44%
43%
42%
40%
40%
39%
39%
38%
37%
36%
34%
33%
10%
5%
5%
5%
4%
6%
8%
12%
6%
8%
6%
17%
8%
10%
11%
9%
8%
15%
12%
12%
13%
15%
10%
8%
11%
10%
9%
10%
12%
11%
10%
11%
15%
38%
15%
19%
19%
23%
24%
22%
21%
27%
28%
30%
20%
31%
34%
37%
42%
45%
38%
42%
43%
42%
41%
47%
50%
49%
50%
52%
51%
50%
52%
54%
55%
52%
Global Country Average
China
Indonesia
Thailand
South Korea
Mexico
Türkiye
Malaysia
Peru
Singapore
Colombia
India
South Africa
Brazil
Argentina
Italy
Hungary
Japan
Germany
Chile
Spain
Poland
New Zealand
Switzerland
Netherlands
Ireland
France
Australia
Great Britain
Canada
Sweden
United States
Belgium
How much do you agree or
disagree with the following?
Products and services using
artificial intelligence make
me excited
Country Agree Disagree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree / 23
54%
N/A
75%
80%
76%
74%
74%
74%
72%
65%
62%
66%
59%
66%
46%
50%
45%
51%
43%
51%
50%
50%
43%
N/A
42%
38%
36%
40%
42%
37%
32%
36%
35%
© Ipsos AI Monitor 18
How much do you agree or
disagree with the following?
• Products and services
using artificial
intelligence make me
nervous
• Products and services
using artificial
intelligence make me
excited
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Global Country Average
Argentina
Australia
Belgium
Brazil
Canada
Chile
China
Colombia
France
Germany
Great Britain
Hungary
India
Indonesia
Ireland
Italy
Japan
Malaysia
Mexico
Netherlands
New Zealand
Peru
Poland
Singapore
South Africa
South Korea
Spain
Sweden
Switzerland
Thailand
Türkiye
United States
20%
30%
40%
50%
60%
70%
80%
20% 30% 40% 50% 60% 70% 80%
Anglosphere
Europe
Asia
% Nervous
% Excited
© Ipsos AI Monitor 19
55%
83%
80%
77%
70%
70%
69%
66%
66%
66%
63%
62%
62%
60%
57%
56%
53%
51%
50%
48%
48%
47%
46%
45%
44%
44%
43%
42%
41%
40%
39%
38%
36%
16%
6%
7%
8%
7%
9%
12%
9%
14%
9%
12%
13%
18%
13%
17%
15%
14%
18%
20%
20%
25%
21%
23%
17%
19%
26%
21%
17%
19%
24%
21%
28%
22%
29%
10%
14%
16%
23%
21%
20%
25%
20%
25%
25%
25%
20%
27%
27%
30%
33%
32%
31%
32%
27%
33%
31%
38%
37%
31%
36%
41%
39%
36%
41%
34%
42%
Global Country Average
China
Indonesia
Thailand
Peru
Mexico
Türkiye
Colombia
Singapore
South Korea
Malaysia
South Africa
India
Chile
Argentina
Brazil
Italy
Hungary
Spain
New Zealand
Japan
Germany
Great Britain
Ireland
Australia
Poland
Sweden
Switzerland
France
Canada
United States
Belgium
Netherlands
How much do you agree or
disagree with the following?
Products and services using
artificial intelligence have
more benefits than
drawbacks
Country Agree Disagree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree / 23
54%
N/A
78%
74%
67%
73%
67%
65%
64%
66%
69%
59%
65%
59%
57%
64%
55%
47%
50%
44%
52%
42%
46%
40%
40%
47%
39%
N/A
37%
38%
37%
39%
43%
© Ipsos AI Monitor
AI and trust
20
© Ipsos AI Monitor 21
47%
68%
66%
66%
64%
64%
62%
62%
60%
58%
56%
52%
50%
48%
46%
46%
45%
45%
44%
43%
43%
43%
42%
41%
40%
39%
37%
35%
35%
33%
32%
28%
27%
12%
11%
9%
9%
9%
8%
5%
6%
17%
10%
12%
14%
9%
14%
11%
11%
21%
13%
10%
9%
13%
13%
11%
12%
13%
9%
8%
11%
11%
15%
11%
14%
26%
41%
22%
24%
24%
27%
28%
33%
33%
23%
32%
32%
34%
42%
37%
43%
43%
33%
42%
46%
48%
45%
45%
47%
47%
48%
51%
56%
54%
54%
52%
57%
58%
48%
Global Country Average
Thailand
Indonesia
China
Hungary
Mexico
Peru
South Africa
India
Italy
Singapore
Malaysia
Colombia
Spain
Argentina
Türkiye
Poland
Brazil
Netherlands
Switzerland
Chile
Germany
Ireland
Great Britain
Belgium
New Zealand
South Korea
France
Sweden
United States
Australia
Canada
Japan
How much do you agree or
disagree with the following?
I trust that companies that
use artificial intelligence will
protect my personal data
Country Agree Disagree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree / 23
50%
72%
68%
N/A
60%
66%
60%
58%
64%
59%
54%
61%
53%
49%
45%
57%
55%
56%
47%
N/A
44%
44%
38%
42%
41%
42%
40%
32%
39%
32%
38%
34%
32%
© Ipsos AI Monitor 22
6%
46%
42%
42%
37%
37%
36%
29%
28%
26%
23%
18%
12%
11%
8%
3%
3%
2%
-2%
-2%
-2%
-5%
-5%
-6%
-8%
-12%
-19%
-19%
-19%
-19%
-21%
-25%
-30%
Global Country Average
Thailand
Indonesia
China
Hungary
India
Mexico
South Africa
Peru
Italy
Singapore
Malaysia
Poland
Spain
Colombia
Argentina
Türkiye
Brazil
Chile
Netherlands
Germany
Ireland
Switzerland
Great Britain
Belgium
New Zealand
United States
Sweden
France
South Korea
Japan
Australia
Canada
How much do you agree or
disagree with the following?
I trust that companies that
use artificial intelligence will
protect my personal data
Net agree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
© Ipsos AI Monitor 23
55%
53%
47%
42%
49%
51%
46%
43%
Gen Z Millennials Gen X Baby Boomers
2023
2024
How much do you agree or
disagree with the following?
I trust that companies that
use artificial intelligence will
protect my personal data
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
© Ipsos AI Monitor 24
54%
76%
76%
74%
73%
72%
68%
66%
64%
63%
62%
61%
61%
60%
60%
59%
56%
53%
52%
51%
48%
44%
43%
43%
42%
42%
41%
41%
41%
38%
38%
37%
33%
12%
8%
7%
4%
8%
5%
10%
9%
12%
16%
12%
11%
10%
12%
14%
10%
15%
20%
16%
8%
16%
15%
12%
12%
13%
13%
15%
13%
15%
23%
13%
19%
13%
33%
16%
17%
22%
19%
23%
22%
25%
24%
21%
26%
29%
29%
28%
26%
31%
30%
27%
32%
41%
36%
41%
45%
46%
44%
46%
44%
46%
45%
39%
50%
45%
54%
Global Country Average
China
Mexico
Peru
Thailand
South Africa
Indonesia
Colombia
Hungary
India
Malaysia
Italy
Türkiye
Singapore
Argentina
Chile
Brazil
Poland
Spain
South Korea
Germany
Great Britain
Switzerland
New Zealand
Ireland
Australia
Canada
France
United States
Japan
Netherlands
Belgium
Sweden
How much do you agree or
disagree with the following?
I trust artificial intelligence
to not discriminate or show
bias towards any group of
people
Country Agree Disagree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree / 23
56%
N/A
72%
72%
83%
65%
76%
61%
66%
66%
68%
59%
63%
63%
61%
60%
66%
59%
51%
55%
47%
47%
N/A
45%
41%
44%
44%
37%
38%
43%
42%
41%
33%
© Ipsos AI Monitor 25
45%
70%
65%
65%
63%
60%
60%
59%
58%
57%
55%
53%
48%
47%
45%
44%
44%
43%
41%
41%
40%
40%
38%
36%
35%
34%
34%
34%
32%
31%
30%
24%
20%
10%
3%
9%
9%
17%
11%
7%
7%
10%
4%
11%
4%
10%
8%
6%
17%
12%
11%
9%
10%
5%
9%
10%
11%
8%
9%
14%
5%
10%
15%
10%
16%
11%
45%
28%
26%
26%
21%
29%
34%
33%
33%
39%
35%
43%
42%
45%
49%
39%
44%
46%
50%
49%
55%
52%
52%
54%
58%
57%
52%
61%
59%
54%
60%
60%
68%
Global Country Average
South Africa
Indonesia
Thailand
India
Italy
China
Singapore
Hungary
Mexico
Malaysia
Peru
Türkiye
Ireland
Colombia
Germany
Spain
Switzerland
Australia
Great Britain
New Zealand
Chile
France
Canada
United States
Argentina
Poland
South Korea
Brazil
Belgium
Netherlands
Japan
Sweden
How much do you agree or
disagree with the following?
I trust people not to
discriminate or show bias
towards any group of people
Country Agree Disagree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
© Ipsos AI Monitor 26
6%
26%
24%
21%
21%
20%
19%
18%
18%
17%
14%
13%
13%
9%
8%
7%
7%
7%
6%
6%
5%
4%
3%
3%
3%
3%
2%
1%
1%
1%
0%
0%
-5%
Global Country Average
Argentina
Brazil
Peru
Colombia
Chile
Poland
Mexico
South Korea
China
Japan
Türkiye
Sweden
Thailand
Spain
Malaysia
Netherlands
Hungary
United States
Canada
Belgium
Germany
France
Indonesia
New Zealand
Great Britain
South Africa
Singapore
Australia
Italy
India
Switzerland
Ireland
% agree I trust artificial
intelligence not to
discriminate or show bias
towards any group of people
minus
% agree I trust people not to
discriminate or show bias
towards any group of people
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
© Ipsos AI Monitor 27
59%
59%
52%
45%
47%
48%
44%
41%
Gen Z
Millennials
Gen X
Baby Boomers
I trust artificial intelligence
to not discriminate or show
bias towards any group of
people
I trust people not to
discriminate or show bias
towards any group of people
How much do you agree or
disagree with the following?
% agree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
© Ipsos AI Monitor
AI and the future
28
© Ipsos AI Monitor 29
50%
78%
73%
71%
71%
69%
68%
66%
64%
63%
63%
61%
55%
53%
51%
48%
43%
43%
42%
41%
40%
40%
39%
38%
38%
37%
37%
37%
37%
35%
34%
32%
31%
12%
5%
8%
7%
5%
6%
8%
7%
13%
17%
10%
11%
6%
12%
13%
13%
17%
16%
12%
19%
11%
14%
14%
9%
16%
18%
11%
14%
17%
12%
17%
19%
14%
38%
17%
19%
23%
24%
25%
24%
27%
23%
20%
27%
28%
40%
35%
37%
39%
41%
42%
47%
40%
49%
46%
47%
53%
46%
45%
52%
49%
46%
54%
49%
49%
55%
Global Country Average
China
Thailand
Indonesia
South Korea
Mexico
Singapore
Peru
Malaysia
India
South Africa
Türkiye
Colombia
Brazil
Chile
Argentina
Japan
Spain
Ireland
Poland
Italy
Australia
Germany
Switzerland
Great Britain
United States
Hungary
New Zealand
Canada
France
Belgium
Netherlands
Sweden
How much do you agree or
disagree with the following?
Products and services using
artificial intelligence have
profoundly changed my daily
life in the past 3-5 years
Country Agree Disagree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree / 23
49%
N/A
72%
72%
73%
66%
64%
65%
71%
63%
57%
63%
54%
63%
54%
45%
36%
41%
31%
46%
44%
40%
33%
N/A
34%
34%
36%
35%
34%
32%
31%
36%
31%
© Ipsos AI Monitor 30
66%
86%
80%
79%
79%
78%
77%
76%
76%
76%
76%
71%
69%
67%
65%
64%
64%
63%
63%
62%
61%
61%
61%
60%
59%
59%
59%
58%
58%
57%
56%
55%
52%
12%
4%
6%
4%
8%
7%
5%
7%
7%
6%
6%
11%
9%
10%
16%
14%
13%
16%
14%
13%
15%
16%
17%
11%
13%
15%
17%
17%
18%
14%
18%
13%
16%
22%
10%
14%
17%
13%
16%
18%
17%
17%
18%
19%
18%
22%
23%
20%
22%
23%
21%
23%
25%
24%
23%
22%
29%
27%
27%
24%
24%
25%
29%
26%
32%
33%
Global Country Average
China
Indonesia
South Korea
Singapore
Thailand
Colombia
Türkiye
South Africa
Mexico
Peru
Malaysia
Chile
Argentina
India
New Zealand
Hungary
Japan
Netherlands
Brazil
Australia
Canada
Belgium
Italy
Ireland
Germany
Spain
United States
Great Britain
France
Poland
Switzerland
Sweden
How much do you agree or
disagree with the following?
Products and services using
artificial intelligence will
profoundly change my daily
life in the next 3-5 years
Country Agree Disagree
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree / 23
66%
N/A
79%
82%
78%
79%
67%
81%
70%
71%
76%
78%
71%
64%
65%
61%
62%
65%
63%
70%
62%
54%
52%
63%
53%
56%
61%
57%
58%
51%
59%
N/A
55%
© Ipsos AI Monitor 31
21%
44%
28%
22%
29%
27%
44%
29%
19%
30%
37%
26%
29%
24%
21%
14%
21%
14%
17%
17%
16%
10%
17%
21%
16%
9%
13%
15%
15%
12%
13%
10%
8%
39%
43%
53%
58%
49%
52%
34%
43%
52%
40%
30%
39%
34%
39%
42%
43%
34%
40%
37%
35%
34%
41%
32%
29%
32%
39%
33%
31%
30%
32%
30%
33%
30%
8%
2%
4%
4%
5%
7%
3%
4%
5%
8%
8%
22%
11%
9%
6%
11%
5%
6%
7%
11%
9%
8%
9%
4%
11%
8%
6%
11%
10%
12%
11%
18%
7%
22%
10%
14%
13%
13%
11%
12%
20%
19%
17%
15%
6%
18%
22%
23%
23%
25%
25%
30%
24%
26%
30%
25%
29%
24%
32%
32%
26%
31%
36%
29%
25%
32%
10%
1%
2%
2%
4%
3%
6%
4%
5%
5%
10%
8%
9%
6%
9%
10%
14%
17%
10%
13%
15%
11%
17%
19%
17%
13%
15%
17%
14%
9%
17%
14%
22%
Global Country Average
Indonesia
Thailand
China
Peru
Malaysia
South Africa
Colombia
Singapore
Mexico
Brazil
India
Argentina
Chile
Türkiye
Spain
New Zealand
Switzerland
France
United States
Australia
South Korea
Great Britain
Ireland
Belgium
Italy
Sweden
Canada
Hungary
Poland
Germany
Japan
Netherlands
How likely, if at all, do you
think it is that AI will change
how you do your current job
in the next five years?
Country
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree / 23
57%
87%
78%
N/A
68%
81%
71%
69%
67%
63%
73%
62%
59%
60%
63%
57%
47%
N/A
50%
48%
52%
50%
49%
47%
40%
53%
35%
43%
38%
52%
35%
41%
42%
Very likely Not likely at all
Not very likely
Somewhat likely
© Ipsos AI Monitor 32
66%
61%
53%
46%
67%
64%
55%
49%
Gen Z Millennials Gen X Baby Boomers
2023
2024
How likely, if at all, do you
think it is that AI will change
how you do your current job
in the next five years?
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
© Ipsos AI Monitor 33
11%
23%
26%
21%
15%
20%
24%
17%
21%
17%
16%
12%
7%
14%
4%
12%
14%
8%
9%
7%
10%
5%
9%
10%
8%
9%
6%
8%
5%
7%
9%
5%
2%
25%
46%
40%
42%
47%
34%
29%
35%
29%
32%
30%
31%
36%
24%
34%
26%
22%
27%
23%
24%
18%
23%
18%
16%
17%
14%
17%
14%
16%
13%
11%
13%
9%
8%
6%
2%
6%
7%
23%
3%
11%
7%
6%
5%
7%
4%
11%
10%
7%
11%
17%
9%
10%
9%
7%
6%
8%
5%
8%
6%
7%
13%
4%
10%
9%
6%
33%
20%
26%
23%
23%
13%
25%
24%
21%
35%
35%
39%
41%
36%
38%
37%
33%
31%
33%
34%
32%
36%
35%
32%
37%
36%
39%
31%
42%
36%
35%
34%
36%
23%
6%
6%
9%
8%
11%
19%
13%
21%
10%
14%
11%
12%
15%
15%
19%
20%
17%
26%
25%
32%
30%
33%
35%
34%
34%
34%
41%
24%
40%
36%
39%
48%
Global Country Average
Thailand
Indonesia
Türkiye
Malaysia
India
South Africa
United States
Brazil
Peru
Colombia
Singapore
China
Chile
South Korea
Mexico
Argentina
Japan
France
Spain
Great Britain
Italy
Ireland
Australia
New Zealand
Hungary
Switzerland
Germany
Poland
Sweden
Belgium
Canada
Netherlands
How likely, if at all, do you
think it is that AI will replace
your current job in the next 5
years?
Country Very likely Not likely at all
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree / 23
36%
69%
62%
42%
62%
51%
47%
28%
57%
46%
44%
41%
N/A
38%
31%
36%
32%
33%
29%
32%
28%
31%
27%
31%
23%
19%
N/A
19%
33%
17%
21%
23%
21%
Somewhat likely Not very likely
© Ipsos AI Monitor 34
45%
40%
31%
27%
46%
40%
31%
26%
Gen Z Millennials Gen X Baby Boomers
2023
2024
How likely, if at all, do you
think it is that AI will replace
your current job in the next 5
years?
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
© Ipsos AI Monitor 35
37%
62%
59%
57%
53%
52%
51%
46%
46%
45%
43%
41%
40%
39%
39%
33%
33%
33%
32%
32%
31%
29%
29%
28%
27%
27%
26%
26%
24%
24%
23%
21%
17%
39%
27%
28%
24%
23%
33%
32%
20%
30%
31%
36%
36%
38%
33%
31%
43%
35%
45%
47%
42%
42%
51%
42%
45%
46%
54%
48%
47%
49%
43%
51%
49%
53%
8%
4%
4%
4%
6%
3%
5%
17%
8%
5%
6%
6%
9%
6%
7%
9%
11%
8%
8%
6%
8%
5%
10%
8%
10%
9%
10%
13%
14%
13%
4%
13%
16%
16%
6%
9%
14%
18%
12%
11%
18%
17%
20%
16%
17%
13%
22%
23%
15%
21%
14%
13%
21%
19%
16%
20%
19%
16%
10%
15%
15%
13%
20%
23%
16%
14%
Global Country Average
China
Indonesia
Peru
South Africa
Thailand
Mexico
India
Brazil
Colombia
Malaysia
Türkiye
Argentina
Chile
Singapore
Ireland
France
New Zealand
Sweden
Italy
United States
Switzerland
Australia
Spain
Germany
Netherlands
Great Britain
Belgium
Canada
Hungary
South Korea
Poland
Japan
Do you think the increased
use of artificial intelligence
will make the following
better, worse or stay the
same in the next 3-5 years? –
My job*
Country Better Worse
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Better / 23
37%
N/A
62%
56%
51%
66%
52%
48%
55%
41%
47%
47%
36%
36%
41%
24%
26%
30%
28%
32%
28%
N/A
30%
27%
23%
25%
32%
21%
25%
24%
23%
30%
19%
Stay the same
* Only asked of those with a job
© Ipsos AI Monitor 36
30%
50%
49%
48%
48%
47%
46%
43%
41%
39%
38%
36%
36%
35%
30%
30%
26%
24%
23%
22%
22%
21%
21%
19%
19%
19%
19%
18%
17%
17%
17%
17%
17%
23%
20%
15%
25%
25%
26%
17%
26%
24%
27%
20%
29%
21%
26%
31%
24%
25%
20%
23%
29%
25%
20%
17%
22%
20%
20%
20%
16%
27%
20%
26%
20%
29%
10%
8%
13%
6%
4%
9%
7%
5%
5%
8%
9%
7%
11%
10%
6%
8%
9%
11%
10%
9%
17%
14%
15%
12%
11%
17%
10%
11%
11%
10%
16%
15%
13%
37%
23%
23%
21%
23%
18%
30%
27%
29%
26%
34%
28%
32%
29%
32%
38%
39%
46%
44%
40%
36%
45%
48%
47%
49%
45%
52%
55%
45%
53%
42%
49%
41%
Global Country Average
China
India
Peru
Indonesia
Thailand
South Africa
Mexico
Colombia
Argentina
Türkiye
Chile
Brazil
Malaysia
South Korea
Singapore
Italy
Ireland
Switzerland
Spain
Japan
Great Britain
France
Hungary
United States
Belgium
Australia
Sweden
Netherlands
New Zealand
Poland
Canada
Germany
Do you think the increased
use of artificial intelligence
will make the following
better, worse or stay the
same in the next 3-5 years? –
The amount of
disinformation on the
internet
Country Better Worse
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Stay the same
© Ipsos AI Monitor 37
31%
52%
51%
48%
47%
47%
45%
44%
44%
43%
41%
40%
38%
34%
32%
29%
27%
25%
25%
25%
23%
22%
21%
21%
21%
21%
19%
19%
18%
18%
18%
17%
17%
23%
16%
21%
16%
16%
22%
24%
19%
18%
15%
17%
21%
30%
25%
26%
24%
18%
22%
20%
27%
26%
31%
24%
23%
21%
35%
30%
23%
27%
22%
31%
22%
25%
10%
5%
6%
12%
10%
5%
5%
7%
4%
5%
9%
9%
7%
7%
6%
10%
14%
9%
14%
10%
10%
14%
14%
12%
12%
11%
7%
11%
13%
17%
21%
16%
14%
36%
26%
23%
25%
28%
26%
27%
30%
35%
37%
33%
30%
25%
34%
36%
37%
40%
43%
41%
39%
41%
33%
41%
45%
46%
34%
44%
48%
42%
43%
30%
45%
44%
Global Country Average
Mexico
Thailand
India
Türkiye
Peru
Indonesia
China
Colombia
South Africa
Brazil
Argentina
Malaysia
Singapore
Chile
Italy
France
Ireland
Hungary
Switzerland
Spain
Germany
Great Britain
United States
Australia
Netherlands
South Korea
New Zealand
Sweden
Canada
Japan
Belgium
Poland
Do you think the increased
use of artificial intelligence
will make the following
better, worse or stay the
same in the next 3-5 years? -
The job market
Country Better Worse
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Better / 23
32%
54%
53%
49%
50%
54%
50%
N/A
38%
38%
49%
38%
39%
37%
32%
30%
21%
22%
24%
N/A
23%
20%
21%
21%
20%
23%
17%
22%
21%
19%
22%
18%
26%
Stay the same
© Ipsos AI Monitor 38
36%
72%
54%
53%
52%
52%
50%
49%
44%
43%
40%
39%
39%
35%
34%
33%
32%
32%
31%
31%
29%
28%
28%
27%
27%
26%
26%
25%
24%
24%
23%
21%
18%
31%
15%
30%
29%
25%
16%
31%
20%
34%
29%
27%
33%
31%
29%
36%
34%
36%
32%
31%
32%
22%
31%
34%
37%
34%
29%
35%
38%
41%
27%
30%
38%
32%
13%
6%
5%
4%
8%
12%
7%
8%
6%
8%
14%
8%
14%
12%
9%
14%
8%
14%
15%
13%
21%
20%
12%
16%
16%
16%
14%
24%
14%
17%
21%
20%
21%
21%
7%
11%
14%
15%
20%
12%
23%
16%
19%
19%
20%
16%
24%
22%
19%
24%
22%
24%
24%
28%
21%
26%
20%
24%
29%
25%
14%
21%
33%
26%
21%
29%
Global Country Average
China
Indonesia
Thailand
Singapore
India
Mexico
South Africa
Peru
Malaysia
Brazil
Colombia
Argentina
Türkiye
South Korea
Poland
Chile
Switzerland
Germany
Ireland
France
Great Britain
Italy
Hungary
New Zealand
Australia
Spain
Japan
Netherlands
United States
Belgium
Sweden
Canada
Do you think the increased
use of artificial intelligence
will make the following
better, worse or stay the
same in the next 3-5 years? -
The economy in ...
Country Better Worse
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Better / 23
34%
N/A
58%
62%
50%
54%
48%
39%
46%
50%
51%
40%
28%
39%
34%
29%
31%
N/A
27%
25%
24%
31%
29%
25%
28%
26%
25%
22%
27%
23%
18%
21%
20%
Stay the same
© Ipsos AI Monitor 39
51%
71%
69%
67%
67%
66%
64%
63%
63%
61%
60%
58%
57%
53%
52%
52%
51%
48%
47%
45%
44%
43%
43%
42%
42%
40%
39%
39%
39%
39%
37%
35%
33%
27%
21%
18%
21%
23%
14%
25%
19%
25%
24%
18%
27%
21%
29%
24%
16%
32%
31%
29%
29%
32%
34%
30%
31%
34%
38%
32%
30%
28%
30%
37%
40%
36%
8%
4%
4%
4%
2%
5%
3%
4%
4%
5%
5%
4%
8%
6%
7%
12%
5%
8%
10%
11%
9%
10%
14%
13%
11%
8%
12%
11%
11%
16%
14%
16%
13%
13%
4%
8%
8%
8%
15%
8%
13%
9%
11%
17%
11%
14%
11%
17%
20%
12%
13%
15%
15%
15%
12%
13%
14%
13%
14%
16%
19%
22%
16%
12%
9%
18%
Global Country Average
China
Mexico
Colombia
Thailand
South Africa
Indonesia
Chile
Peru
Argentina
Türkiye
Singapore
Brazil
Malaysia
Ireland
India
South Korea
Spain
New Zealand
Australia
Italy
Germany
Canada
Great Britain
Netherlands
Switzerland
Hungary
Sweden
United States
Belgium
Poland
Japan
France
Do you think the increased
use of artificial intelligence
will make the following
better, worse or stay the
same in the next 3-5 years? -
My entertainment options
(television/video content,
movies, music, books)
Country Better Worse
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Better/ 23
51%
N/A
68%
64%
68%
66%
71%
63%
71%
63%
60%
57%
64%
57%
44%
57%
54%
51%
47%
43%
45%
39%
42%
45%
47%
N/A
41%
37%
40%
37%
40%
33%
32%
Stay the same
© Ipsos AI Monitor 40
55%
78%
75%
71%
70%
66%
66%
65%
65%
62%
62%
62%
60%
59%
57%
55%
53%
52%
51%
50%
50%
49%
48%
48%
47%
47%
45%
43%
43%
42%
41%
41%
39%
26%
15%
17%
19%
16%
22%
19%
25%
24%
25%
19%
24%
24%
22%
25%
20%
28%
18%
29%
25%
31%
25%
30%
28%
27%
31%
34%
35%
32%
33%
36%
38%
38%
9%
3%
5%
4%
4%
4%
5%
3%
2%
4%
6%
5%
7%
8%
7%
13%
10%
12%
10%
12%
8%
16%
10%
12%
10%
9%
11%
8%
12%
15%
12%
11%
17%
10%
5%
4%
6%
10%
8%
11%
7%
9%
9%
12%
10%
9%
11%
10%
11%
9%
18%
10%
12%
12%
10%
12%
13%
15%
14%
10%
14%
13%
11%
10%
10%
6%
Global Country Average
Indonesia
China
Mexico
South Africa
Colombia
Singapore
Peru
Thailand
South Korea
Türkiye
Chile
Argentina
Brazil
Malaysia
Hungary
Netherlands
India
New Zealand
France
Spain
Belgium
Australia
Poland
Ireland
Italy
Great Britain
Switzerland
United States
Canada
Sweden
Germany
Japan
Do you think the increased
use of artificial intelligence
will make the following
better, worse or stay the
same in the next 3-5 years? -
The amount of time it takes
me to get things done
Country Better Worse
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Agree / 23
54%
72%
N/A
68%
71%
65%
64%
70%
71%
61%
62%
60%
62%
67%
62%
54%
55%
57%
50%
45%
48%
39%
44%
48%
42%
48%
46%
N/A
46%
39%
38%
37%
33%
Stay the same
© Ipsos AI Monitor 41
38%
57%
56%
55%
51%
51%
51%
49%
49%
49%
45%
44%
43%
43%
41%
39%
38%
35%
35%
34%
33%
31%
31%
30%
30%
29%
28%
27%
25%
24%
24%
21%
19%
39%
29%
28%
34%
39%
37%
18%
31%
30%
30%
34%
32%
40%
30%
37%
28%
38%
37%
45%
36%
43%
44%
46%
45%
48%
44%
45%
46%
56%
44%
47%
51%
57%
11%
5%
7%
6%
5%
3%
12%
6%
10%
9%
8%
10%
7%
10%
8%
16%
10%
12%
7%
18%
11%
12%
11%
15%
8%
13%
14%
11%
11%
19%
16%
13%
17%
13%
9%
9%
6%
5%
10%
19%
13%
11%
12%
12%
14%
10%
17%
13%
17%
15%
16%
14%
13%
13%
13%
12%
10%
15%
14%
14%
16%
9%
13%
14%
15%
8%
Global Country Average
Peru
Mexico
China
Indonesia
Thailand
India
Colombia
Argentina
South Africa
Chile
Brazil
Malaysia
Türkiye
Singapore
France
Italy
Ireland
South Korea
Belgium
Spain
Hungary
New Zealand
Great Britain
Switzerland
Australia
United States
Germany
Netherlands
Canada
Poland
Sweden
Japan
Do you think the increased
use of artificial intelligence
will make the following
better, worse or stay the
same in the next 3-5 years? –
My health
Country Better Worse
Base: 23,685 online adults under age 75 across 32
countries, interviewed April 19 – May 3, 2024
Better / 23
39%
55%
61%
N/A
58%
56%
50%
50%
47%
49%
47%
55%
49%
47%
40%
37%
37%
29%
38%
28%
33%
28%
31%
33%
N/A
29%
32%
25%
30%
29%
23%
25%
16%
Stay the same
© Ipsos AI Monitor
Methodology
43
© Ipsos AI Monitor 44
Methodology
These are the results of a 32-country
survey conducted by Ipsos on its Global
Advisor online platform and, in India, on
its IndiaBus platform, between Friday,
April 19 and Friday, May 3, 2024. For this
survey, Ipsos interviewed a total of
23,685 adults aged 18 years and older in
India, 18-74 in Canada, Republic of
Ireland, Israel, Malaysia, South Africa,
Türkiye, and the United States, 20-74 in
Thailand, 21-74 in Indonesia and
Singapore, and 16-74 in all other
countries.
The sample consists of approximately
1,000 individuals each in Australia,
Brazil, Canada, mainland China, France,
Germany, Great Britain, Italy, Japan,
New Zealand, Spain, and the U.S., and
500 individuals each in Argentina,
Belgium, Chile, Colombia, Hungary,
Indonesia, Ireland, Malaysia, Mexico,
the Netherlands, Peru, Poland,
Singapore, South Africa, South Korea,
Sweden, Switzerland, Thailand, and
Türkiye. The sample in India consists of
approximately 2,200 individuals, of
whom approximately 1,800 were
interviewed face-to-face and 400 were
interviewed online.
Samples in Argentina, Australia,
Belgium, Canada, France, Germany,
Great Britain, Hungary, Italy, Japan, the
Netherlands, New Zealand, Poland,
South Korea, Spain, Sweden,
Switzerland, and the U.S. can be
considered representative of their
general adult populations under the age
of 75. Samples in Brazil, Chile, China,
Colombia, Indonesia, Ireland, Malaysia,
Mexico, Peru, Singapore, South Africa,
Thailand, and Turkey are more urban,
more educated, and/or more affluent
than the general population. The survey
results for these countries should be
viewed as reflecting the views of the
more “connected” segment of their
population.
India’s sample represents a large
subset of its urban population —
social economic classes A, B and C
in metros and tier 1-3 town classes
across all four zones.
The data is weighted so that the
composition of each country’s
sample best reflects the
demographic profile of the adult
population according to the most
recent census data.
“The 32-country average” reflects
the average result for all the
countries and markets in which the
survey was conducted. It has not
been adjusted to the population size
of each country or market and is not
intended to suggest a total result.
When percentages do not sum up
to 100 or the ‘difference’ appears to
be +/-1 percentage point more/less
than the actual result, this may be
due to rounding, multiple
responses, or the exclusion of
“don't know” or not stated
responses.
The precision of Ipsos online polls
is calculated using a credibility
interval with a poll where N=1,000
being accurate to +/- 3.5
percentage points and of where
N=500 being accurate to +/- 5.0
percentage points. For more
information on Ipsos' use of
credibility intervals, please visit the
Ipsos website.
The publication of these findings
abides by local rules and
regulations.
Matt Carmichael
XXXX
Ipsos
Matt.Carmichael@ipsos.com
For more information
© Ipsos Cost of Living Monitor

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The Ipsos - AI - Monitor 2024 Report.pdf

  • 1. © Ipsos AI Monitor THE IPSOS AI MONITOR 2024 A 32-country Ipsos Global Advisor Survey June 2024
  • 2. © Ipsos AI Monitor 2 Introduction: A peak or plateau? There is no denying that the last 12 months have been huge for the technical advancement of generative AI. But how are people feeling about it? ChatGPT 3.0 exploded on the scene in late 2022 and by mid-2023 when Ipsos released the second instalment of its AI Monitor people were expressing a pronounced 12-point increase in agreement that products and services using AI made them nervous. That was a sizeable increase in just 18 months since the previous wave, and there was an increase measured in each of the trended markets. A majority (52%) agreed with that statement. But a majority (54%) also agreed that products and services with AI made them excited. Fast forward to this year and the AI news never slowed down. In this year’s report we see a continuation of that split between the wonder and the worry of AI. But overall there is very little change in the data year-over-year. One plausible explanation is that we have hit a peak in many attitudes. That as we become more used to AI in our lives it’s not driving more worry, and the 2-point decrease in people saying AI makes them nervous (well within the margins) is actually recognizing a growing comfort with AI tools. Although, for all the change and hype it certainly hasn’t revolutionized everyone’s life in every market … yet. There’s another plausible theory that we are merely at a plateau. That the worry is very real and as new and improved AI tools begin working into every aspect of our lives — from creation of entertainment, to our schools and our workplaces that the worry (or the wonder for that matter) will rise. While much of the Ipsos AI Monitor is an annual check-in on the pulse of global citizens two new statements were added to the survey this year.
  • 3. © Ipsos AI Monitor 3 Introduction: peak or plateau? One is that while only 54% of global citizens trust AI not to discriminate or show bias, even fewer (45%) trust people not to discriminate or show bias. So despite headlines about the bias in AI, we actually trust our fellow humans less than we trust the computers. Second is that while a majority are hopeful that AI will lead to more efficiency (being able to get things done faster) and create more entertainment options, that’s about it. For the moment, we don’t see AI having a big (or at least a positive) impact on our health, the economy where we live, our jobs or the overall job market. However, we are least hopeful that AI will have a positive impact on the amount of disinformation on the Internet. That’s especially important in a year like 2024 when half of the world’s population is having elections. Lingering under all of this are a couple of points of fairly existential wonder and worry. Six in ten think that it’s likely that AI will change how they do their jobs in the next five years. Nearly four in ten (37%) think it will replace their jobs in that span. There’s a steep gradient in the generational splits with young people twice as likely to feel that way as their elders. Matt Carmichael, SVP, Global Trends & Foresight, Ipsos Strategy3 To learn more about consumer attitudes about AI, see the 2023 and 2022 monitor.
  • 4. © Ipsos AI Monitor 4 CONTENTS 1 Talking Points 2 What people know about AI 3 Trust in AI 4 Expectations of AI in the future 5 Methodology
  • 5. © Ipsos AI Monitor Talking points 5
  • 6. © Ipsos AI Monitor 6 disagree with the statement “I trust that companies that use AI will protect my personal data”. 41% At a glance 67% across 32 countries say they have a good understanding of AI is, but only 52% know what products and services use it. 53% say they are excited for products and services that use AI. However, 50% say AI makes them nervous. say AI will profoundly change their daily life in the next 3-5 years. While 50% say it already has. 29 In 29 of the 32 countries surveyed people believe AI is less likely to discriminate than humans are. © Ipsos AI Monitor 6 30% 46% 66% of Gen Z think AI will replace their job in the next five years compared to 40% of Millennials, 31% of Gen X, and 26% of Baby Boomers.
  • 7. © Ipsos AI Monitor 7 People more likely to think AI will make their job better Thirty-seven per cent think AI will make their job better compared to 16% who say it will get worse. However, 36% expect AI to replace their job in the coming years, with those with a higher level of education most concerned. However, fewer know what products and services use AI Fifty-two per cent say they know what products and services use AI. In 13 of the 32 countries surveyed people are less likely to know what products and services use AI than don’t. Humans are viewed as more likely to discriminate than AI In 29 out of the 32 countries surveyed more people think humans are more likely to discriminate against other people than AI is. Ireland is the only country where people are more likely to say they trust people to discriminate less than AI. People are both excited by and nervous about AI Fifty-three per cent say they are excited for products and services that use AI, compared to 50% who say AI makes them nervous. Asia is where excitement is highest while the Anglosphere and Europe are most sceptical. Knowledge about AI highest among the young Sixty-seven per cent across 32 countries say they have a good understanding of AI. This rises to 72% for Gen Z and 71% for Millennials 71%, while only 58% of Baby Boomers say they have a good understanding of AI. AI expected to make disinformation worse Thirty-seven per cent on average think AI will make disinformation on the internet worse, while 30% think it will be better. In three countries – Sweden, Australia and New Zealand – do a majority think it will make disinformation worse. Key findings
  • 8. © Ipsos AI Monitor 8 What people know about AI Sixty-seven per cent across 32 countries say they have a good understanding of AI This figure is unchanged compared to last year. However, there have been increases in understanding in many countries. Belgium and Ireland (+9pp and 8pp) have seen the biggest rises in stated understanding of AI in the last 12 months. In all but one of the 32 countries surveyed (Japan) do a majority say they have a good understanding of AI. Knowledge of AI is highest in Indonesia and Mexico (86% and 80% respectively). Understanding is highest among younger generations (Gen Z 72%, Millennials 71%) compared to Baby Boomers (58%). Fifty-two per cent say they know what products and services use AI Knowledge about what products use AI varies greatly across countries. Self-claimed knowledge is highest in Asia, with China (81%), Indonesia (80%) and Thailand (69%) topping the list. Countries in Europe and North America are the least likely to know what products use AI (Canada 36%, Netherlands and Belgium both 37%). In 13 of the 32 countries surveyed people are less likely to know what products and services use AI than don’t. Baby boomers are the only generation where people are more likely to say they don’t know what products and service than do (agree 36%, disagree 45%). People are split over when AI is something to be excited about or nervous While 50% say products and services using AI makes them nervous, 53% say it makes them excited. However, there are big differences between regions. Countries in Asia are where excitement is highest with China, Indonesia, Thailand and South Korea most interested in AI products. Much of the English-speaking world and Europe are on the more sceptical end. They are they are least likely to say they are excited by AI products and most likely to say AI makes them nervous. It is also these countries where people are most split on whether AI brings more benefits than drawbacks. Understanding of AI What uses AI Excited v nervous
  • 9. © Ipsos AI Monitor 9 AI and trust People are unsure whether their personal data is safe with AI Forty-one per cent think their personal data will not be safe with companies which use AI compared to 47% who do. In 15 of the 32 countries surveyed are people more likely to think their personal data is safe with AI than it isn’t. The gap between those who disagree that companies that use AI will protect their personal data and those that agree with that statement, is largest in Canada. Only 28% of Canadians (down from 34% last year) think their personal data is safe with AI products. Humans are viewed as more likely to discriminate than AI In 29 out of the 32 countries surveyed more people think humans are more likely to discriminate against other people than AI is. Ireland is the only country where people are more likely to say they trust people to discriminate less than AI. India and Switzerland have the same level of agreement for both statements. Younger generations are more likely to trust AI compared to those older Baby boomers are slightly less trusting of companies using AI than younger people. While all generations say they trust AI not to discriminate more than they trust people, the gap in agreement between these two statements is smaller for Baby Boomers (45% trust AI not to discriminate vs 41% trust people). For Gen Z, 59% say they trust AI against discriminating and 47% trust people not to. Younger generations are also the most likely to trust companies using AI to protect their personal data, with 49% of Gen Z and 51% of Millennials. However, Gen Z have seen a 6pp fall in those agreeing with this compared to last year. Is my personal data safe? AI and discrimination Trust and generations
  • 10. © Ipsos AI Monitor 10 AI expectations for the future While 50% say AI has already changed their life, 66% say it will impact their future China and Indonesia (78% and 73% respectively) are the most likely to think AI has already changed their lives. However, almost half of the 29 countries surveyed are more likely to say AI has not impacted their lives. However, there is the expectation AI will change in people’s lives in the coming years. In all countries are people more likely to think AI will profoundly change their lives in the next 3-5 years. Many of the countries are most sceptical in last year’s release, such as Canada, Belgium, and France, have seen increases in those who think AI will change their lives in the future. Sixty per cent of people across 32 countries say AI will change their job in the next five years Indonesia (87%), Thailand (81%) and China (80%) are the most likely to say AI will change how you do your job in the next five years. While countries in Europe are the least likely to expect big changes at work: Netherlands (38%), Germany (43%) and Poland (44%). However, since last year Germany has seen an 8pp increase in those agreeing with that statement. However, fewer people think AI will replace their current job in the coming years with 36% saying this is the case. Those with a higher level of education are slightly more likely to think they will be out of work because of AI (39%) compared to those with low or medium level of education (both 34%). Gen Z, many of whom in are their 20s, are most worried about the future of work Almost one in two Gen Z (46%) say it is likely AI will replace their current job in the next five years. This compares to 26% of Baby Boomers, who are retired or nearly retirement over the next decade. Thirty-one per cent of Gen X think their job will be replaced by AI, while 40% of Millennials do. The younger generations are also the most likely to say AI will change how they work going forward. Sixty- seven per cent of Gen Z and 64% of Millennials agree AI will change their job while 49% of Baby Boomers and 55% of Gen X say the same. Will AI change my life? AI and jobs Young people’s jobs at risk?
  • 11. © Ipsos AI Monitor What people know about AI 11
  • 12. © Ipsos AI Monitor 12 67% 86% 80% 79% 76% 75% 75% 74% 72% 72% 72% 71% 70% 69% 68% 67% 67% 66% 65% 65% 65% 65% 65% 64% 64% 63% 63% 61% 61% 60% 57% 51% 44% 8% 5% 6% 5% 5% 8% 9% 7% 9% 4% 7% 9% 7% 4% 7% 14% 7% 6% 8% 13% 12% 9% 7% 17% 11% 7% 8% 9% 7% 12% 6% 10% 12% 25% 9% 15% 16% 19% 17% 16% 19% 19% 25% 22% 20% 23% 27% 26% 19% 26% 28% 27% 22% 23% 26% 29% 19% 26% 31% 29% 30% 32% 28% 37% 39% 44% Global Country Average Indonesia Mexico Peru South Africa Thailand Hungary Türkiye Argentina South Korea China Colombia Netherlands New Zealand United States Poland Singapore Ireland Canada Spain Chile Belgium Sweden India Brazil Australia Great Britain Malaysia France Germany Switzerland Italy Japan How much do you agree or disagree with the following? I have a good understanding of what artificial intelligence is Country Agree Disagree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree 23 67% 84% 75% 73% 78% 78% 73% 73% 67% 76% N/A 73% 71% 62% 67% 69% 67% 58% 59% 66% 70% 56% 67% 64% 74% 59% 64% 65% 58% 61% N/A 53% 43%
  • 13. © Ipsos AI Monitor 13 72% 69% 67% 59% 72% 71% 66% 58% Gen Z Millennials Gen X Baby Boomers 2023 2024 How much do you agree or disagree with the following? I have a good understanding of what artificial intelligence is Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024
  • 14. © Ipsos AI Monitor 14 52% 81% 80% 69% 67% 65% 65% 65% 64% 62% 61% 60% 57% 56% 53% 51% 51% 47% 46% 42% 41% 41% 41% 40% 40% 40% 40% 39% 39% 38% 37% 37% 36% 14% 6% 6% 9% 11% 9% 10% 5% 11% 17% 16% 15% 16% 13% 15% 21% 16% 24% 20% 14% 13% 18% 17% 16% 13% 17% 12% 17% 14% 14% 16% 14% 18% 34% 13% 13% 22% 21% 25% 25% 31% 25% 21% 23% 25% 27% 30% 32% 28% 33% 29% 34% 44% 46% 41% 43% 44% 47% 43% 49% 43% 47% 48% 47% 48% 46% Global Country Average China Indonesia Thailand Türkiye Mexico Peru South Korea South Africa India Malaysia Colombia Brazil Singapore Chile Argentina Italy Poland Spain Switzerland France Hungary Germany Great Britain Ireland Japan New Zealand United States Sweden Australia Belgium Netherlands Canada How much do you agree or disagree with the following? I know which types of products and services use artificial intelligence Country Agree Disagree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree / 23 51% N/A 76% 73% 71% 61% 65% 68% 60% 62% 68% 53% 62% 57% 58% 44% 50% 46% 46% N/A 37% 37% 39% 43% 36% 38% 35% 35% 36% 38% 35% 42% 38%
  • 15. © Ipsos AI Monitor 15 59% 57% 48% 36% 59% 59% 49% 36% Gen Z Millennials Gen X Baby Boomers How much do you agree or disagree with the following? I know which types of products and services use artificial intelligence Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 2023 2024
  • 16. © Ipsos AI Monitor 16 50% 67% 66% 64% 64% 64% 63% 56% 56% 54% 53% 52% 51% 51% 51% 51% 50% 50% 49% 49% 48% 48% 48% 48% 47% 47% 44% 44% 43% 40% 37% 34% 25% 9% 7% 6% 8% 8% 7% 10% 9% 8% 4% 7% 8% 8% 18% 12% 9% 14% 5% 8% 8% 6% 12% 4% 6% 9% 11% 10% 9% 10% 5% 14% 7% 21% 41% 27% 28% 28% 28% 29% 27% 35% 37% 42% 40% 40% 41% 31% 37% 41% 36% 45% 42% 43% 46% 40% 48% 46% 44% 43% 46% 48% 47% 55% 49% 59% 54% Global Country Average Ireland New Zealand Great Britain United States Australia Canada Singapore Sweden South Africa Türkiye Thailand Chile India Belgium Switzerland Malaysia Peru Netherlands France Colombia Spain Indonesia Mexico Argentina Brazil Germany Hungary Italy South Korea Poland China Japan How much do you agree or disagree with the following? Products and services using artificial intelligence make me nervous Country Agree Disagree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree / 23 52% 62% 63% 65% 63% 69% 63% 53% 53% 53% 54% 57% 54% 58% 50% N/A 55% 47% 50% 52% 45% 51% 48% 48% 46% 51% 46% 46% 50% 44% 38% N/A 23%
  • 17. © Ipsos AI Monitor 17 53% 80% 76% 76% 73% 70% 70% 68% 67% 64% 63% 63% 61% 56% 52% 49% 47% 47% 46% 46% 45% 44% 43% 42% 40% 40% 39% 39% 38% 37% 36% 34% 33% 10% 5% 5% 5% 4% 6% 8% 12% 6% 8% 6% 17% 8% 10% 11% 9% 8% 15% 12% 12% 13% 15% 10% 8% 11% 10% 9% 10% 12% 11% 10% 11% 15% 38% 15% 19% 19% 23% 24% 22% 21% 27% 28% 30% 20% 31% 34% 37% 42% 45% 38% 42% 43% 42% 41% 47% 50% 49% 50% 52% 51% 50% 52% 54% 55% 52% Global Country Average China Indonesia Thailand South Korea Mexico Türkiye Malaysia Peru Singapore Colombia India South Africa Brazil Argentina Italy Hungary Japan Germany Chile Spain Poland New Zealand Switzerland Netherlands Ireland France Australia Great Britain Canada Sweden United States Belgium How much do you agree or disagree with the following? Products and services using artificial intelligence make me excited Country Agree Disagree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree / 23 54% N/A 75% 80% 76% 74% 74% 74% 72% 65% 62% 66% 59% 66% 46% 50% 45% 51% 43% 51% 50% 50% 43% N/A 42% 38% 36% 40% 42% 37% 32% 36% 35%
  • 18. © Ipsos AI Monitor 18 How much do you agree or disagree with the following? • Products and services using artificial intelligence make me nervous • Products and services using artificial intelligence make me excited Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Global Country Average Argentina Australia Belgium Brazil Canada Chile China Colombia France Germany Great Britain Hungary India Indonesia Ireland Italy Japan Malaysia Mexico Netherlands New Zealand Peru Poland Singapore South Africa South Korea Spain Sweden Switzerland Thailand Türkiye United States 20% 30% 40% 50% 60% 70% 80% 20% 30% 40% 50% 60% 70% 80% Anglosphere Europe Asia % Nervous % Excited
  • 19. © Ipsos AI Monitor 19 55% 83% 80% 77% 70% 70% 69% 66% 66% 66% 63% 62% 62% 60% 57% 56% 53% 51% 50% 48% 48% 47% 46% 45% 44% 44% 43% 42% 41% 40% 39% 38% 36% 16% 6% 7% 8% 7% 9% 12% 9% 14% 9% 12% 13% 18% 13% 17% 15% 14% 18% 20% 20% 25% 21% 23% 17% 19% 26% 21% 17% 19% 24% 21% 28% 22% 29% 10% 14% 16% 23% 21% 20% 25% 20% 25% 25% 25% 20% 27% 27% 30% 33% 32% 31% 32% 27% 33% 31% 38% 37% 31% 36% 41% 39% 36% 41% 34% 42% Global Country Average China Indonesia Thailand Peru Mexico Türkiye Colombia Singapore South Korea Malaysia South Africa India Chile Argentina Brazil Italy Hungary Spain New Zealand Japan Germany Great Britain Ireland Australia Poland Sweden Switzerland France Canada United States Belgium Netherlands How much do you agree or disagree with the following? Products and services using artificial intelligence have more benefits than drawbacks Country Agree Disagree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree / 23 54% N/A 78% 74% 67% 73% 67% 65% 64% 66% 69% 59% 65% 59% 57% 64% 55% 47% 50% 44% 52% 42% 46% 40% 40% 47% 39% N/A 37% 38% 37% 39% 43%
  • 20. © Ipsos AI Monitor AI and trust 20
  • 21. © Ipsos AI Monitor 21 47% 68% 66% 66% 64% 64% 62% 62% 60% 58% 56% 52% 50% 48% 46% 46% 45% 45% 44% 43% 43% 43% 42% 41% 40% 39% 37% 35% 35% 33% 32% 28% 27% 12% 11% 9% 9% 9% 8% 5% 6% 17% 10% 12% 14% 9% 14% 11% 11% 21% 13% 10% 9% 13% 13% 11% 12% 13% 9% 8% 11% 11% 15% 11% 14% 26% 41% 22% 24% 24% 27% 28% 33% 33% 23% 32% 32% 34% 42% 37% 43% 43% 33% 42% 46% 48% 45% 45% 47% 47% 48% 51% 56% 54% 54% 52% 57% 58% 48% Global Country Average Thailand Indonesia China Hungary Mexico Peru South Africa India Italy Singapore Malaysia Colombia Spain Argentina Türkiye Poland Brazil Netherlands Switzerland Chile Germany Ireland Great Britain Belgium New Zealand South Korea France Sweden United States Australia Canada Japan How much do you agree or disagree with the following? I trust that companies that use artificial intelligence will protect my personal data Country Agree Disagree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree / 23 50% 72% 68% N/A 60% 66% 60% 58% 64% 59% 54% 61% 53% 49% 45% 57% 55% 56% 47% N/A 44% 44% 38% 42% 41% 42% 40% 32% 39% 32% 38% 34% 32%
  • 22. © Ipsos AI Monitor 22 6% 46% 42% 42% 37% 37% 36% 29% 28% 26% 23% 18% 12% 11% 8% 3% 3% 2% -2% -2% -2% -5% -5% -6% -8% -12% -19% -19% -19% -19% -21% -25% -30% Global Country Average Thailand Indonesia China Hungary India Mexico South Africa Peru Italy Singapore Malaysia Poland Spain Colombia Argentina Türkiye Brazil Chile Netherlands Germany Ireland Switzerland Great Britain Belgium New Zealand United States Sweden France South Korea Japan Australia Canada How much do you agree or disagree with the following? I trust that companies that use artificial intelligence will protect my personal data Net agree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024
  • 23. © Ipsos AI Monitor 23 55% 53% 47% 42% 49% 51% 46% 43% Gen Z Millennials Gen X Baby Boomers 2023 2024 How much do you agree or disagree with the following? I trust that companies that use artificial intelligence will protect my personal data Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024
  • 24. © Ipsos AI Monitor 24 54% 76% 76% 74% 73% 72% 68% 66% 64% 63% 62% 61% 61% 60% 60% 59% 56% 53% 52% 51% 48% 44% 43% 43% 42% 42% 41% 41% 41% 38% 38% 37% 33% 12% 8% 7% 4% 8% 5% 10% 9% 12% 16% 12% 11% 10% 12% 14% 10% 15% 20% 16% 8% 16% 15% 12% 12% 13% 13% 15% 13% 15% 23% 13% 19% 13% 33% 16% 17% 22% 19% 23% 22% 25% 24% 21% 26% 29% 29% 28% 26% 31% 30% 27% 32% 41% 36% 41% 45% 46% 44% 46% 44% 46% 45% 39% 50% 45% 54% Global Country Average China Mexico Peru Thailand South Africa Indonesia Colombia Hungary India Malaysia Italy Türkiye Singapore Argentina Chile Brazil Poland Spain South Korea Germany Great Britain Switzerland New Zealand Ireland Australia Canada France United States Japan Netherlands Belgium Sweden How much do you agree or disagree with the following? I trust artificial intelligence to not discriminate or show bias towards any group of people Country Agree Disagree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree / 23 56% N/A 72% 72% 83% 65% 76% 61% 66% 66% 68% 59% 63% 63% 61% 60% 66% 59% 51% 55% 47% 47% N/A 45% 41% 44% 44% 37% 38% 43% 42% 41% 33%
  • 25. © Ipsos AI Monitor 25 45% 70% 65% 65% 63% 60% 60% 59% 58% 57% 55% 53% 48% 47% 45% 44% 44% 43% 41% 41% 40% 40% 38% 36% 35% 34% 34% 34% 32% 31% 30% 24% 20% 10% 3% 9% 9% 17% 11% 7% 7% 10% 4% 11% 4% 10% 8% 6% 17% 12% 11% 9% 10% 5% 9% 10% 11% 8% 9% 14% 5% 10% 15% 10% 16% 11% 45% 28% 26% 26% 21% 29% 34% 33% 33% 39% 35% 43% 42% 45% 49% 39% 44% 46% 50% 49% 55% 52% 52% 54% 58% 57% 52% 61% 59% 54% 60% 60% 68% Global Country Average South Africa Indonesia Thailand India Italy China Singapore Hungary Mexico Malaysia Peru Türkiye Ireland Colombia Germany Spain Switzerland Australia Great Britain New Zealand Chile France Canada United States Argentina Poland South Korea Brazil Belgium Netherlands Japan Sweden How much do you agree or disagree with the following? I trust people not to discriminate or show bias towards any group of people Country Agree Disagree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024
  • 26. © Ipsos AI Monitor 26 6% 26% 24% 21% 21% 20% 19% 18% 18% 17% 14% 13% 13% 9% 8% 7% 7% 7% 6% 6% 5% 4% 3% 3% 3% 3% 2% 1% 1% 1% 0% 0% -5% Global Country Average Argentina Brazil Peru Colombia Chile Poland Mexico South Korea China Japan Türkiye Sweden Thailand Spain Malaysia Netherlands Hungary United States Canada Belgium Germany France Indonesia New Zealand Great Britain South Africa Singapore Australia Italy India Switzerland Ireland % agree I trust artificial intelligence not to discriminate or show bias towards any group of people minus % agree I trust people not to discriminate or show bias towards any group of people Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024
  • 27. © Ipsos AI Monitor 27 59% 59% 52% 45% 47% 48% 44% 41% Gen Z Millennials Gen X Baby Boomers I trust artificial intelligence to not discriminate or show bias towards any group of people I trust people not to discriminate or show bias towards any group of people How much do you agree or disagree with the following? % agree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024
  • 28. © Ipsos AI Monitor AI and the future 28
  • 29. © Ipsos AI Monitor 29 50% 78% 73% 71% 71% 69% 68% 66% 64% 63% 63% 61% 55% 53% 51% 48% 43% 43% 42% 41% 40% 40% 39% 38% 38% 37% 37% 37% 37% 35% 34% 32% 31% 12% 5% 8% 7% 5% 6% 8% 7% 13% 17% 10% 11% 6% 12% 13% 13% 17% 16% 12% 19% 11% 14% 14% 9% 16% 18% 11% 14% 17% 12% 17% 19% 14% 38% 17% 19% 23% 24% 25% 24% 27% 23% 20% 27% 28% 40% 35% 37% 39% 41% 42% 47% 40% 49% 46% 47% 53% 46% 45% 52% 49% 46% 54% 49% 49% 55% Global Country Average China Thailand Indonesia South Korea Mexico Singapore Peru Malaysia India South Africa Türkiye Colombia Brazil Chile Argentina Japan Spain Ireland Poland Italy Australia Germany Switzerland Great Britain United States Hungary New Zealand Canada France Belgium Netherlands Sweden How much do you agree or disagree with the following? Products and services using artificial intelligence have profoundly changed my daily life in the past 3-5 years Country Agree Disagree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree / 23 49% N/A 72% 72% 73% 66% 64% 65% 71% 63% 57% 63% 54% 63% 54% 45% 36% 41% 31% 46% 44% 40% 33% N/A 34% 34% 36% 35% 34% 32% 31% 36% 31%
  • 30. © Ipsos AI Monitor 30 66% 86% 80% 79% 79% 78% 77% 76% 76% 76% 76% 71% 69% 67% 65% 64% 64% 63% 63% 62% 61% 61% 61% 60% 59% 59% 59% 58% 58% 57% 56% 55% 52% 12% 4% 6% 4% 8% 7% 5% 7% 7% 6% 6% 11% 9% 10% 16% 14% 13% 16% 14% 13% 15% 16% 17% 11% 13% 15% 17% 17% 18% 14% 18% 13% 16% 22% 10% 14% 17% 13% 16% 18% 17% 17% 18% 19% 18% 22% 23% 20% 22% 23% 21% 23% 25% 24% 23% 22% 29% 27% 27% 24% 24% 25% 29% 26% 32% 33% Global Country Average China Indonesia South Korea Singapore Thailand Colombia Türkiye South Africa Mexico Peru Malaysia Chile Argentina India New Zealand Hungary Japan Netherlands Brazil Australia Canada Belgium Italy Ireland Germany Spain United States Great Britain France Poland Switzerland Sweden How much do you agree or disagree with the following? Products and services using artificial intelligence will profoundly change my daily life in the next 3-5 years Country Agree Disagree Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree / 23 66% N/A 79% 82% 78% 79% 67% 81% 70% 71% 76% 78% 71% 64% 65% 61% 62% 65% 63% 70% 62% 54% 52% 63% 53% 56% 61% 57% 58% 51% 59% N/A 55%
  • 31. © Ipsos AI Monitor 31 21% 44% 28% 22% 29% 27% 44% 29% 19% 30% 37% 26% 29% 24% 21% 14% 21% 14% 17% 17% 16% 10% 17% 21% 16% 9% 13% 15% 15% 12% 13% 10% 8% 39% 43% 53% 58% 49% 52% 34% 43% 52% 40% 30% 39% 34% 39% 42% 43% 34% 40% 37% 35% 34% 41% 32% 29% 32% 39% 33% 31% 30% 32% 30% 33% 30% 8% 2% 4% 4% 5% 7% 3% 4% 5% 8% 8% 22% 11% 9% 6% 11% 5% 6% 7% 11% 9% 8% 9% 4% 11% 8% 6% 11% 10% 12% 11% 18% 7% 22% 10% 14% 13% 13% 11% 12% 20% 19% 17% 15% 6% 18% 22% 23% 23% 25% 25% 30% 24% 26% 30% 25% 29% 24% 32% 32% 26% 31% 36% 29% 25% 32% 10% 1% 2% 2% 4% 3% 6% 4% 5% 5% 10% 8% 9% 6% 9% 10% 14% 17% 10% 13% 15% 11% 17% 19% 17% 13% 15% 17% 14% 9% 17% 14% 22% Global Country Average Indonesia Thailand China Peru Malaysia South Africa Colombia Singapore Mexico Brazil India Argentina Chile Türkiye Spain New Zealand Switzerland France United States Australia South Korea Great Britain Ireland Belgium Italy Sweden Canada Hungary Poland Germany Japan Netherlands How likely, if at all, do you think it is that AI will change how you do your current job in the next five years? Country Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree / 23 57% 87% 78% N/A 68% 81% 71% 69% 67% 63% 73% 62% 59% 60% 63% 57% 47% N/A 50% 48% 52% 50% 49% 47% 40% 53% 35% 43% 38% 52% 35% 41% 42% Very likely Not likely at all Not very likely Somewhat likely
  • 32. © Ipsos AI Monitor 32 66% 61% 53% 46% 67% 64% 55% 49% Gen Z Millennials Gen X Baby Boomers 2023 2024 How likely, if at all, do you think it is that AI will change how you do your current job in the next five years? Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024
  • 33. © Ipsos AI Monitor 33 11% 23% 26% 21% 15% 20% 24% 17% 21% 17% 16% 12% 7% 14% 4% 12% 14% 8% 9% 7% 10% 5% 9% 10% 8% 9% 6% 8% 5% 7% 9% 5% 2% 25% 46% 40% 42% 47% 34% 29% 35% 29% 32% 30% 31% 36% 24% 34% 26% 22% 27% 23% 24% 18% 23% 18% 16% 17% 14% 17% 14% 16% 13% 11% 13% 9% 8% 6% 2% 6% 7% 23% 3% 11% 7% 6% 5% 7% 4% 11% 10% 7% 11% 17% 9% 10% 9% 7% 6% 8% 5% 8% 6% 7% 13% 4% 10% 9% 6% 33% 20% 26% 23% 23% 13% 25% 24% 21% 35% 35% 39% 41% 36% 38% 37% 33% 31% 33% 34% 32% 36% 35% 32% 37% 36% 39% 31% 42% 36% 35% 34% 36% 23% 6% 6% 9% 8% 11% 19% 13% 21% 10% 14% 11% 12% 15% 15% 19% 20% 17% 26% 25% 32% 30% 33% 35% 34% 34% 34% 41% 24% 40% 36% 39% 48% Global Country Average Thailand Indonesia Türkiye Malaysia India South Africa United States Brazil Peru Colombia Singapore China Chile South Korea Mexico Argentina Japan France Spain Great Britain Italy Ireland Australia New Zealand Hungary Switzerland Germany Poland Sweden Belgium Canada Netherlands How likely, if at all, do you think it is that AI will replace your current job in the next 5 years? Country Very likely Not likely at all Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree / 23 36% 69% 62% 42% 62% 51% 47% 28% 57% 46% 44% 41% N/A 38% 31% 36% 32% 33% 29% 32% 28% 31% 27% 31% 23% 19% N/A 19% 33% 17% 21% 23% 21% Somewhat likely Not very likely
  • 34. © Ipsos AI Monitor 34 45% 40% 31% 27% 46% 40% 31% 26% Gen Z Millennials Gen X Baby Boomers 2023 2024 How likely, if at all, do you think it is that AI will replace your current job in the next 5 years? Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024
  • 35. © Ipsos AI Monitor 35 37% 62% 59% 57% 53% 52% 51% 46% 46% 45% 43% 41% 40% 39% 39% 33% 33% 33% 32% 32% 31% 29% 29% 28% 27% 27% 26% 26% 24% 24% 23% 21% 17% 39% 27% 28% 24% 23% 33% 32% 20% 30% 31% 36% 36% 38% 33% 31% 43% 35% 45% 47% 42% 42% 51% 42% 45% 46% 54% 48% 47% 49% 43% 51% 49% 53% 8% 4% 4% 4% 6% 3% 5% 17% 8% 5% 6% 6% 9% 6% 7% 9% 11% 8% 8% 6% 8% 5% 10% 8% 10% 9% 10% 13% 14% 13% 4% 13% 16% 16% 6% 9% 14% 18% 12% 11% 18% 17% 20% 16% 17% 13% 22% 23% 15% 21% 14% 13% 21% 19% 16% 20% 19% 16% 10% 15% 15% 13% 20% 23% 16% 14% Global Country Average China Indonesia Peru South Africa Thailand Mexico India Brazil Colombia Malaysia Türkiye Argentina Chile Singapore Ireland France New Zealand Sweden Italy United States Switzerland Australia Spain Germany Netherlands Great Britain Belgium Canada Hungary South Korea Poland Japan Do you think the increased use of artificial intelligence will make the following better, worse or stay the same in the next 3-5 years? – My job* Country Better Worse Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Better / 23 37% N/A 62% 56% 51% 66% 52% 48% 55% 41% 47% 47% 36% 36% 41% 24% 26% 30% 28% 32% 28% N/A 30% 27% 23% 25% 32% 21% 25% 24% 23% 30% 19% Stay the same * Only asked of those with a job
  • 36. © Ipsos AI Monitor 36 30% 50% 49% 48% 48% 47% 46% 43% 41% 39% 38% 36% 36% 35% 30% 30% 26% 24% 23% 22% 22% 21% 21% 19% 19% 19% 19% 18% 17% 17% 17% 17% 17% 23% 20% 15% 25% 25% 26% 17% 26% 24% 27% 20% 29% 21% 26% 31% 24% 25% 20% 23% 29% 25% 20% 17% 22% 20% 20% 20% 16% 27% 20% 26% 20% 29% 10% 8% 13% 6% 4% 9% 7% 5% 5% 8% 9% 7% 11% 10% 6% 8% 9% 11% 10% 9% 17% 14% 15% 12% 11% 17% 10% 11% 11% 10% 16% 15% 13% 37% 23% 23% 21% 23% 18% 30% 27% 29% 26% 34% 28% 32% 29% 32% 38% 39% 46% 44% 40% 36% 45% 48% 47% 49% 45% 52% 55% 45% 53% 42% 49% 41% Global Country Average China India Peru Indonesia Thailand South Africa Mexico Colombia Argentina Türkiye Chile Brazil Malaysia South Korea Singapore Italy Ireland Switzerland Spain Japan Great Britain France Hungary United States Belgium Australia Sweden Netherlands New Zealand Poland Canada Germany Do you think the increased use of artificial intelligence will make the following better, worse or stay the same in the next 3-5 years? – The amount of disinformation on the internet Country Better Worse Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Stay the same
  • 37. © Ipsos AI Monitor 37 31% 52% 51% 48% 47% 47% 45% 44% 44% 43% 41% 40% 38% 34% 32% 29% 27% 25% 25% 25% 23% 22% 21% 21% 21% 21% 19% 19% 18% 18% 18% 17% 17% 23% 16% 21% 16% 16% 22% 24% 19% 18% 15% 17% 21% 30% 25% 26% 24% 18% 22% 20% 27% 26% 31% 24% 23% 21% 35% 30% 23% 27% 22% 31% 22% 25% 10% 5% 6% 12% 10% 5% 5% 7% 4% 5% 9% 9% 7% 7% 6% 10% 14% 9% 14% 10% 10% 14% 14% 12% 12% 11% 7% 11% 13% 17% 21% 16% 14% 36% 26% 23% 25% 28% 26% 27% 30% 35% 37% 33% 30% 25% 34% 36% 37% 40% 43% 41% 39% 41% 33% 41% 45% 46% 34% 44% 48% 42% 43% 30% 45% 44% Global Country Average Mexico Thailand India Türkiye Peru Indonesia China Colombia South Africa Brazil Argentina Malaysia Singapore Chile Italy France Ireland Hungary Switzerland Spain Germany Great Britain United States Australia Netherlands South Korea New Zealand Sweden Canada Japan Belgium Poland Do you think the increased use of artificial intelligence will make the following better, worse or stay the same in the next 3-5 years? - The job market Country Better Worse Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Better / 23 32% 54% 53% 49% 50% 54% 50% N/A 38% 38% 49% 38% 39% 37% 32% 30% 21% 22% 24% N/A 23% 20% 21% 21% 20% 23% 17% 22% 21% 19% 22% 18% 26% Stay the same
  • 38. © Ipsos AI Monitor 38 36% 72% 54% 53% 52% 52% 50% 49% 44% 43% 40% 39% 39% 35% 34% 33% 32% 32% 31% 31% 29% 28% 28% 27% 27% 26% 26% 25% 24% 24% 23% 21% 18% 31% 15% 30% 29% 25% 16% 31% 20% 34% 29% 27% 33% 31% 29% 36% 34% 36% 32% 31% 32% 22% 31% 34% 37% 34% 29% 35% 38% 41% 27% 30% 38% 32% 13% 6% 5% 4% 8% 12% 7% 8% 6% 8% 14% 8% 14% 12% 9% 14% 8% 14% 15% 13% 21% 20% 12% 16% 16% 16% 14% 24% 14% 17% 21% 20% 21% 21% 7% 11% 14% 15% 20% 12% 23% 16% 19% 19% 20% 16% 24% 22% 19% 24% 22% 24% 24% 28% 21% 26% 20% 24% 29% 25% 14% 21% 33% 26% 21% 29% Global Country Average China Indonesia Thailand Singapore India Mexico South Africa Peru Malaysia Brazil Colombia Argentina Türkiye South Korea Poland Chile Switzerland Germany Ireland France Great Britain Italy Hungary New Zealand Australia Spain Japan Netherlands United States Belgium Sweden Canada Do you think the increased use of artificial intelligence will make the following better, worse or stay the same in the next 3-5 years? - The economy in ... Country Better Worse Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Better / 23 34% N/A 58% 62% 50% 54% 48% 39% 46% 50% 51% 40% 28% 39% 34% 29% 31% N/A 27% 25% 24% 31% 29% 25% 28% 26% 25% 22% 27% 23% 18% 21% 20% Stay the same
  • 39. © Ipsos AI Monitor 39 51% 71% 69% 67% 67% 66% 64% 63% 63% 61% 60% 58% 57% 53% 52% 52% 51% 48% 47% 45% 44% 43% 43% 42% 42% 40% 39% 39% 39% 39% 37% 35% 33% 27% 21% 18% 21% 23% 14% 25% 19% 25% 24% 18% 27% 21% 29% 24% 16% 32% 31% 29% 29% 32% 34% 30% 31% 34% 38% 32% 30% 28% 30% 37% 40% 36% 8% 4% 4% 4% 2% 5% 3% 4% 4% 5% 5% 4% 8% 6% 7% 12% 5% 8% 10% 11% 9% 10% 14% 13% 11% 8% 12% 11% 11% 16% 14% 16% 13% 13% 4% 8% 8% 8% 15% 8% 13% 9% 11% 17% 11% 14% 11% 17% 20% 12% 13% 15% 15% 15% 12% 13% 14% 13% 14% 16% 19% 22% 16% 12% 9% 18% Global Country Average China Mexico Colombia Thailand South Africa Indonesia Chile Peru Argentina Türkiye Singapore Brazil Malaysia Ireland India South Korea Spain New Zealand Australia Italy Germany Canada Great Britain Netherlands Switzerland Hungary Sweden United States Belgium Poland Japan France Do you think the increased use of artificial intelligence will make the following better, worse or stay the same in the next 3-5 years? - My entertainment options (television/video content, movies, music, books) Country Better Worse Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Better/ 23 51% N/A 68% 64% 68% 66% 71% 63% 71% 63% 60% 57% 64% 57% 44% 57% 54% 51% 47% 43% 45% 39% 42% 45% 47% N/A 41% 37% 40% 37% 40% 33% 32% Stay the same
  • 40. © Ipsos AI Monitor 40 55% 78% 75% 71% 70% 66% 66% 65% 65% 62% 62% 62% 60% 59% 57% 55% 53% 52% 51% 50% 50% 49% 48% 48% 47% 47% 45% 43% 43% 42% 41% 41% 39% 26% 15% 17% 19% 16% 22% 19% 25% 24% 25% 19% 24% 24% 22% 25% 20% 28% 18% 29% 25% 31% 25% 30% 28% 27% 31% 34% 35% 32% 33% 36% 38% 38% 9% 3% 5% 4% 4% 4% 5% 3% 2% 4% 6% 5% 7% 8% 7% 13% 10% 12% 10% 12% 8% 16% 10% 12% 10% 9% 11% 8% 12% 15% 12% 11% 17% 10% 5% 4% 6% 10% 8% 11% 7% 9% 9% 12% 10% 9% 11% 10% 11% 9% 18% 10% 12% 12% 10% 12% 13% 15% 14% 10% 14% 13% 11% 10% 10% 6% Global Country Average Indonesia China Mexico South Africa Colombia Singapore Peru Thailand South Korea Türkiye Chile Argentina Brazil Malaysia Hungary Netherlands India New Zealand France Spain Belgium Australia Poland Ireland Italy Great Britain Switzerland United States Canada Sweden Germany Japan Do you think the increased use of artificial intelligence will make the following better, worse or stay the same in the next 3-5 years? - The amount of time it takes me to get things done Country Better Worse Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Agree / 23 54% 72% N/A 68% 71% 65% 64% 70% 71% 61% 62% 60% 62% 67% 62% 54% 55% 57% 50% 45% 48% 39% 44% 48% 42% 48% 46% N/A 46% 39% 38% 37% 33% Stay the same
  • 41. © Ipsos AI Monitor 41 38% 57% 56% 55% 51% 51% 51% 49% 49% 49% 45% 44% 43% 43% 41% 39% 38% 35% 35% 34% 33% 31% 31% 30% 30% 29% 28% 27% 25% 24% 24% 21% 19% 39% 29% 28% 34% 39% 37% 18% 31% 30% 30% 34% 32% 40% 30% 37% 28% 38% 37% 45% 36% 43% 44% 46% 45% 48% 44% 45% 46% 56% 44% 47% 51% 57% 11% 5% 7% 6% 5% 3% 12% 6% 10% 9% 8% 10% 7% 10% 8% 16% 10% 12% 7% 18% 11% 12% 11% 15% 8% 13% 14% 11% 11% 19% 16% 13% 17% 13% 9% 9% 6% 5% 10% 19% 13% 11% 12% 12% 14% 10% 17% 13% 17% 15% 16% 14% 13% 13% 13% 12% 10% 15% 14% 14% 16% 9% 13% 14% 15% 8% Global Country Average Peru Mexico China Indonesia Thailand India Colombia Argentina South Africa Chile Brazil Malaysia Türkiye Singapore France Italy Ireland South Korea Belgium Spain Hungary New Zealand Great Britain Switzerland Australia United States Germany Netherlands Canada Poland Sweden Japan Do you think the increased use of artificial intelligence will make the following better, worse or stay the same in the next 3-5 years? – My health Country Better Worse Base: 23,685 online adults under age 75 across 32 countries, interviewed April 19 – May 3, 2024 Better / 23 39% 55% 61% N/A 58% 56% 50% 50% 47% 49% 47% 55% 49% 47% 40% 37% 37% 29% 38% 28% 33% 28% 31% 33% N/A 29% 32% 25% 30% 29% 23% 25% 16% Stay the same
  • 42. © Ipsos AI Monitor Methodology 43
  • 43. © Ipsos AI Monitor 44 Methodology These are the results of a 32-country survey conducted by Ipsos on its Global Advisor online platform and, in India, on its IndiaBus platform, between Friday, April 19 and Friday, May 3, 2024. For this survey, Ipsos interviewed a total of 23,685 adults aged 18 years and older in India, 18-74 in Canada, Republic of Ireland, Israel, Malaysia, South Africa, Türkiye, and the United States, 20-74 in Thailand, 21-74 in Indonesia and Singapore, and 16-74 in all other countries. The sample consists of approximately 1,000 individuals each in Australia, Brazil, Canada, mainland China, France, Germany, Great Britain, Italy, Japan, New Zealand, Spain, and the U.S., and 500 individuals each in Argentina, Belgium, Chile, Colombia, Hungary, Indonesia, Ireland, Malaysia, Mexico, the Netherlands, Peru, Poland, Singapore, South Africa, South Korea, Sweden, Switzerland, Thailand, and Türkiye. The sample in India consists of approximately 2,200 individuals, of whom approximately 1,800 were interviewed face-to-face and 400 were interviewed online. Samples in Argentina, Australia, Belgium, Canada, France, Germany, Great Britain, Hungary, Italy, Japan, the Netherlands, New Zealand, Poland, South Korea, Spain, Sweden, Switzerland, and the U.S. can be considered representative of their general adult populations under the age of 75. Samples in Brazil, Chile, China, Colombia, Indonesia, Ireland, Malaysia, Mexico, Peru, Singapore, South Africa, Thailand, and Turkey are more urban, more educated, and/or more affluent than the general population. The survey results for these countries should be viewed as reflecting the views of the more “connected” segment of their population. India’s sample represents a large subset of its urban population — social economic classes A, B and C in metros and tier 1-3 town classes across all four zones. The data is weighted so that the composition of each country’s sample best reflects the demographic profile of the adult population according to the most recent census data. “The 32-country average” reflects the average result for all the countries and markets in which the survey was conducted. It has not been adjusted to the population size of each country or market and is not intended to suggest a total result. When percentages do not sum up to 100 or the ‘difference’ appears to be +/-1 percentage point more/less than the actual result, this may be due to rounding, multiple responses, or the exclusion of “don't know” or not stated responses. The precision of Ipsos online polls is calculated using a credibility interval with a poll where N=1,000 being accurate to +/- 3.5 percentage points and of where N=500 being accurate to +/- 5.0 percentage points. For more information on Ipsos' use of credibility intervals, please visit the Ipsos website. The publication of these findings abides by local rules and regulations.
  • 44. Matt Carmichael XXXX Ipsos Matt.Carmichael@ipsos.com For more information © Ipsos Cost of Living Monitor