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TRAITS OF A GOOD LISTENER
What are the characteristics / qualities /
traits of a good listener ?
1. Being Non-evaluative
2. Paraphrasing
3. Reflecting Implication
4. Reflecting Hidden Feelings
5. Inviting Further Contribution
6. Responding Non Verbally
Being Non-evaluative
• If you are an active listener
your verbal and
non-verbal actions will
suggest your
understanding.
• It will show that speaker
is properly heard.
• You (listener) should overlook (avoid) the qualities
of the speaker. For example – Ideas , attitudes ,
knowledge ,information, values whether is right or
wrong.
• You should not judge the qualities of the speaker.
• Your behaviour should show that you accept
the speaker without making any judgement.
Paraphrasing
• Paraphrase means if you wish to clarify a point ,
you have to paraphrase the topic of the speaker.
• To check whether you
understood the speaker
properly , you can
inquire from the speaker.
• To paraphrase the point of the speaker
correctly you can use following phrases,
• 1. “So you mean to say that……”
• 2. “Do you mean that….”
Reflecting Implication
• A good listener always encourages the speaker
by using reflecting implications.
• To reflect your feelings, you can appreciate the
speaker for his ideas, views and his
knowledge.
• It will encourage the speaker to expand his
ideas.
• The listener can motivate the speaker by
nodding his head or verbal methods or giving
positive feedback.
• For example ;
• 1 “ So you mean to say that…”
• 2. “ I am sure if you did that, you…”
Reflecting Hidden Feelings
• As a listener sometimes you have to be positive.
• You as a listener express your
underlying feelings , intentions
,values ,which can influence
the speaker by following
sentences :
• 1. “If I were in your place…”
• 2. “If I were in such a situation…”
• 3. “If that had happened to me…”
Inviting Further Contribution
• If you have not heard or understood the
message clearly, but still if you want to
respond, you can ask the speaker to give more
information about the topic.
• For that we can use following phrases;
• 1. “Can you throw more light on it ?”
• 2. “After that what happened ?”
• 3. “How did you react ?”
“Will you
explain
It in detail?”
“Yes, of
course”
• While it is useful to ask questions, be alert
about asking too many, If you ask too many
questions, it will create negative environment
in communication.
Responding Non-verbally
• A listener can show the speaker that he is an
active listener by showing positive gestures
and postures.
• Your non-verbal signals express your interests
and positive attitude.
• These include: body language, eye contact,
postures, gestures, facial expression, etc.
• These types of signals reflect trust, interest
and understanding.
Traits of a Good Listener

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Traits of a Good Listener

  • 1. TRAITS OF A GOOD LISTENER
  • 2. What are the characteristics / qualities / traits of a good listener ? 1. Being Non-evaluative 2. Paraphrasing 3. Reflecting Implication 4. Reflecting Hidden Feelings 5. Inviting Further Contribution 6. Responding Non Verbally
  • 3. Being Non-evaluative • If you are an active listener your verbal and non-verbal actions will suggest your understanding. • It will show that speaker is properly heard.
  • 4. • You (listener) should overlook (avoid) the qualities of the speaker. For example – Ideas , attitudes , knowledge ,information, values whether is right or wrong. • You should not judge the qualities of the speaker.
  • 5. • Your behaviour should show that you accept the speaker without making any judgement.
  • 6. Paraphrasing • Paraphrase means if you wish to clarify a point , you have to paraphrase the topic of the speaker. • To check whether you understood the speaker properly , you can inquire from the speaker.
  • 7. • To paraphrase the point of the speaker correctly you can use following phrases, • 1. “So you mean to say that……” • 2. “Do you mean that….”
  • 8. Reflecting Implication • A good listener always encourages the speaker by using reflecting implications. • To reflect your feelings, you can appreciate the speaker for his ideas, views and his knowledge.
  • 9. • It will encourage the speaker to expand his ideas. • The listener can motivate the speaker by nodding his head or verbal methods or giving positive feedback.
  • 10. • For example ; • 1 “ So you mean to say that…” • 2. “ I am sure if you did that, you…”
  • 11. Reflecting Hidden Feelings • As a listener sometimes you have to be positive. • You as a listener express your underlying feelings , intentions ,values ,which can influence the speaker by following sentences :
  • 12. • 1. “If I were in your place…” • 2. “If I were in such a situation…” • 3. “If that had happened to me…”
  • 13. Inviting Further Contribution • If you have not heard or understood the message clearly, but still if you want to respond, you can ask the speaker to give more information about the topic.
  • 14. • For that we can use following phrases; • 1. “Can you throw more light on it ?” • 2. “After that what happened ?” • 3. “How did you react ?”
  • 15. “Will you explain It in detail?” “Yes, of course”
  • 16. • While it is useful to ask questions, be alert about asking too many, If you ask too many questions, it will create negative environment in communication.
  • 17. Responding Non-verbally • A listener can show the speaker that he is an active listener by showing positive gestures and postures. • Your non-verbal signals express your interests and positive attitude.
  • 18.
  • 19. • These include: body language, eye contact, postures, gestures, facial expression, etc. • These types of signals reflect trust, interest and understanding.