1. Listening involves hearing words and sentences and properly matching the mental faculties of the sender and receiver, requiring concentration. 2. There are three basic steps to listening: hearing, understanding, and evaluating. Hearing just catches the points, understanding creates meaning, and evaluating determines if it makes sense. 3. Types of listening include discriminative listening which focuses on specific sounds, marginal listening which focuses on important parts while neglecting additions, and projective listening which matches the listener's ideas to the speaker's message. Active listening incorporates full attention and feedback.

1. Prepared By: Hasanul Islam
Listening Skills

2. Definition
• Listening means absorption of meaning of the words and
sentences by the brain.
• It is the proper matching of the mental faculties of the sender
and the receiver.
• Listening is completely different from the word Hearing.
• It requires concentration which is focusing of your thoughts
upon one particular problem.

3. Basics Steps Of Listening
1.Hearing
• In this step of listening, the listener just hears the speaker.
• Hearing means that listener only just catches up the points of the
speaker.
• In this step no understanding or evaluation is required by the
listener.

4. Basics Steps Of Listening
2.Understanding
• This is the secondary step of Listening process.
• In this step the listener take up the point he has heard and try to
understand or create a meaning about it.
• Thus we can say that Listening leads to the understanding of
the facts and ideas.

5. Basics Steps Of Listening
3.Evaluating
• This is the final step of listening.
• After listener is sure about his understanding, the listener now
thinks whether it makes any sense or not.
• The process of evaluation is going on in his mind.
• After that he provides feedback to the sender.

6. Types of Listening
Discriminative Listening
• In this type of listening the listener tries to get with the
sounds he wants to listen or he is interested in.
• He manages to get with only with sounds rather than
listening to other things.
• This type of listening is called Discriminative listening.

7. Types of Listening
Marginal Listening
• Many a times it happens that the speaker has much more
information to provide than the listener wants to hear.
• In such cases the listener would prefer to listen only a part of it
that is important.
• Rest of the additional part is neglected by the listener.
• This type of listening is called Marginal listening.

8. Types of Listening
Projective Listening
• The listener himself may have some idea about the topic the
speaker is dealing with.
• When the speaker conveys him the message he tries to match his
ideas with that of the speaker.
• This type of listening can be defined as Projective listening.

9. Types of Listening
Active Listening
• A person who incorporates listening with concentration is said to
be actively listening.
• In active listening the listener is paying full attention to the speech.
• Listener is active enough to grab the message of the speaker.
• He actively absorbs the data, analyze it, and try to provide the
feedback to the sender.
• This type of listening is called Active listening.

10. Features of a Good Listener
• The listener himself must be ready to listen.
• He must have positive attitude towards the speaker
• He must ready to fully accept the message conveyed by the
speaker.
• He must listen with full concentration.
• At last he must provide necessary feedback to the speaker.

11. TIPS FOR IMPROVING YOUR
LISTENING SKILLS
Active listening takes practice and concentration; the returns you'll
receive are well worth the investment of effort. Here are some
additional strategies to help you as you develop your skills:

12. TIPS FOR IMPROVING YOUR
LISTENING SKILLS
• Do choose the times to practice your skills carefully. In other
words, make sure you have the time for a conversation before
you start one.
• Do remove any distractions. For example, move away from your
computer screen so you won't be tempted to check your email
while attempting to listen actively.

13. TIPS FOR IMPROVING YOUR
LISTENING SKILLS
• Do concentrate on focusing on what the person is saying and
how they are saying it (tone, nuances, word choice, and body
language). Using all of your senses and all of their input will help
you stay connected.
• Don't glance at your watch or the clock. Doing so will effectively
shut down the conversation because the watch-glancing indicates
loss of interest.

14. TIPS FOR IMPROVING YOUR
LISTENING SKILLS
• Don't be discouraged if you find your mind wandering while you
are attempting to listen actively. You are in the process of
retraining your brain, so expect that listening actively will be a
skill acquired and improved upon over time.

15. TIPS FOR IMPROVING YOUR
LISTENING SKILLS
“Focus on the contents and
not to the reaction of the
speaker, listen with your ears,
eyes and all other senses”.

16. TIPS FOR IMPROVING YOUR
LISTENING SKILLS
We are given two ears and only one mouth
because God knew that listening is twice
difficult than talking

17. BARRIERS OF LISTENING
• Lack of Interest
• Ego
• Pre consumed ideas
• Mismatch of perception
• Language difference (communication problem)

18. BARRIERS OF LISTENING
• Disability of hearing
• Stress
• Stereo-type conversation(talking on both sides)
• Self- centeredness
• Medical problems
• External disturbances/Technical/Presence of a supervisor
• Previous bad experience with the customer

19. Thank You