Tracey Luftspring has over 15 years of experience in administrative and office management roles across various industries including medical, construction, and retail. She has a proven track record of providing exceptional customer service, managing projects and vendor relationships, and implementing systems to improve organization and reduce costs. Her areas of expertise include administrative support, business partnerships, and industry experience in roles such as an administrative assistant, office manager, and medical receptionist.

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TRACEY LUFTSPRING
Uxbridge, Ontario, Canada L9P 1B7  traceyluftspring@gmail.com  416-320-7674
PROFESSIONAL OFFICE & ADMINISTRATIVE ASSISTANT
Dynamic and versatile Administrative Professional with over 15 years of proven customer service, sales,
documentations, support, and financial experience. Collaborative and diligent internal and external business
partner overseeing essential systems implementation and management, vendor relations, and cost cutting
and operational opportunities. Exceptional contributions made to medical and construction environments
have been rewarding, and these qualifications seamlessly transition across industries.
AREAS OF EXPERTISE
 Project Leadership: Manage printing of drawings, notice, and track details to assist leaders in meeting
accurate and timely project deliverables.
 Administrative Support: Vast range of operational data entry, new-hire registration, reporting, and financial
functions driving successful cost control and internal organization.
 BusinessPartnerships:Cultivate substantial internal and external business partnerships by providing quality
customer service, technical proficiency, and point of contact.
 Industry Experience: Dynamic and keen in medical, construction, and retail environments executing
exceptional daily support, vendor management, order processing, and networking.
PROFESSIONAL EXPERIENCE
COMMERCIAL MECHANICAL SERVICES (CMS) – Scarborough, Ontario, Canada
Administrative Assistant, 2011 - 2016
Key Contributions:
 Provided administrative assistance to office manager in submitting materials orders required by trades
personnel, scheduled meetings and HVAC/plumbing inspections, and dispatched customer emergency
service calls.
 Oversaw necessary and frequent vehicle maintenance and mechanical repairs for 33-vehicle fleet.
 Contributed to accounting professionals in completing year-end accounting functions, and pursuing and
collecting delinquent Accounts Receivables to ensure improved cash movement.
 Served as point of contact to customers to address questions, issues, and order information.
 Reviewed and renewed required vehicle insurance, and submitted WSIB claims for remittance and client
insurance coverage and WSIB certificates for assigned projects.
 Managed vendor relationships, and negotiated best price rates to reduce services costs.
 Collaborated with IT to implement Mac-compatible Daylite contact database to store contact information
and produce mass emails for over 1000 vendors and customers.
FAMILY CHIROPRACTIC CLINIC – Toronto, Ontario, Canada
Medical Receptionist (Part-time), February - October 2015
Key Contributions:
 Maintained phone coverage with reminder calls and patient follow-up, and scheduled patient
appointments.
 Executed daily administration of records control, payments processing, and patient instruction.

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BELCON PROJECTS – North York, Ontario, Canada
Office Manager, 2005 - 2011
Key Contributions:
 Partnered to build $2M in company revenue through diligent and successful cold-calling, generating new
leads and clients.
 Maintained company documentation through Outlook database, and completed purchase orders and
invoices.
 Completed accurate and timely processing of Accounts Receivables and Accounts Payables.
 Utilized accounting software QuickBooks Premier – Contractor’s Edition to complete and distribute
subcontractor payments, and multiple financial reports.
THE FOOT CLINIC – North York, Ontario, Canada
Medical Administrative Assistant, 2003 - 2005
Key Contributions:
 Booked and managed patient appointments, providing information addressing podiatric questions and
concerns, and maintained confidential patient files and charts.
 Covered front office phone, client reception, and creation of correspondence.
 Processed medical invoices, processed bill remittance and daily mail, and managed inventory of office
and medical supplies.
 Collaborated with sponsored charities to establish community contributions to marathons, walks, and
runs for promotions and referrals.
A BUCK OR TWO STORES (DENNINGHOUSE) – Concord, Ontario, Canada
Administrative Coordinator, 1993 - 2002
Key Contributions:
 Evaluated and approved purchase orders and invoices, and submitted information to Accounts Payable
for process completion.
 Oversaw internal administration for scheduled travel, managed calendars, and recording meeting
minutes.
 Implemented weekly courier service to over 100 Canadian franchisees/stores to eliminate daily faxed
information, samples, and paperwork resulting in full efficiency and decreased costs.
EDUCATION
SENECA COLLEGE, Toronto, Ontario, Canada
Fashion Merchandising/Retail Management Diploma
TECHNICAL PROFICIENCIES
Mac (Version – OSX Mountain Lion 10.8) | Daylite (Contact Database) | MS Office - Word, Excel, Outlook,
PowerPoint | Accounting - QuickBooks Premier (Contractor’s Edition) | Photoshop
Medical Software - Filemaker | PMP