The document is a resume for Maria E Alvarenga. It summarizes her as having over 11 years of experience managing domestic and international customer accounts. Currently, she works as an export account executive at International Paper Co, where she manages a diverse set of international customers, serves as a liaison between customers and teams, and helps achieve sales goals. Previously, she worked as an export credit specialist also at International Paper Co, where she managed a portfolio of over 500 customers collecting $50 million annually.

1. MARIA E ALVARENGA
802 N Ericson Rd, Cordova, TN 38018 | alvamar2831@gmail.com |901-618-3114
PROFESSIONAL
SUMMARY
A fast learner with over 11 years of experience in managing Domestic and International
accounts of high maintenance customers.Focused,conscientious and competentworker
with multitask office experience who takes initiative and responsibilityfor quality work. A
creative problem solver,committed to achieve companygoals and objectives.
SKILLS & ABILITIES  Fluent in English and Spanish.
 A team player, able to work with a diverse group of individuals.
 Self-motivated,organized and able to prioritize tasks.
 Excellent skills in customer service,finance and accounting department.
 Great communication skills with Sales,Domestic and Export customers.
 ProficientMS Office computer skills with multi-line phone talent.
 Strategic sales knowledge,able to supportinternational sales.
 Talent in identifying customer needs and concerns addressing them with great
diligence.
EXPERIENCE EXPORT ACCOUNT EXECUTIVE / INTERNATIONAL PAPER CO.
APRIL 2010 TO AUGUST 2016
 Managed diverse set of customers in differentcontinents (Asia,Africa, Central
America, Europe).
 Serves as the main liaison between customers,managementand sales team.
 Effectively communicated with customers,supported sales,marketing and
administrative teams on a daily basis.
 Helped drive sales goals and achieve monthlyquotes.
 Entered customers purchase orders into system,schedule production,arrange
transportation and track shipments.
 Worked closelywith internal teams (Scheduling,Mills and Transportation) to meet
customer requested deliverydates.
 Track shipmentand deliveries dailyfrom mills to customer’s warehouse or Ports,to
meetcustomer expectations.
 Managed wide variety of customer service and administrative tasks to solve
customers’ issues quicklyand efficiently.
 Investigated and resolve customers’ inquiries and complaints in timelyand
empathetic manner.
EXPORT CREDIT SPECIALIST / INTERNATIONAL PAPER CO.
MARCH 2005 TO APRIL 2010
 Managed portfolio of 500 plus diverse customers collecting approximately
50,000,000 per year for several divisions.
 Reconciled and solved disputes within several different portfolios for internal and
export accounts.
 Able to interact, build confidence,follow up and communicate with customers
gaining their trustby understanding and executing their needs.
 Analyzed delinquentaccounts,contacted customers weekly,stablished great
communication and secure payments.
 Improved customer ADD and facilitate proactive discussions regarding pending
receivables.
 Maintained excellent percentcurrent average through the years and helped the
departmentto achieve over 95% goal yearly.

2. PAGE 2
ADMISSIONS AND TELEMETRY CLERK / METHODIST GERMANTOWN HOSPITAL
SEPTEMBER 2000 TO MARCH 2005
 Interfaced with all internal departments (ER,Cardiac floor,Delivery floor, ICU
and Out-patient)
 Responsible to get patients Pre-registered atER window and for Out-patient
and surgical procedures.
 Ordered patients medication and helped nurse bathe them.
 Monitored patients Hearstin ICU and Cardiac Floor.
 Kept patients charts up-dated and entered Doctors’ and Nurses’ notes into
system.
 Interpreted /Translate between patients and Doctors’ for Spanish speakers.
 Filed insurance,collectdeductibles and pastdue invoices.
EDUCATION BELMONT HIGH SCHOOL / LOS ANGELES, CA
HIGH SCHOOL DIPLOMA
REFERENCES Available upon request