This resume is for Chadi W. Sio, who has over 15 years of experience in project management, administration, customer service, and medical coding. They have a Master's in Business Administration and Bachelor's in Information Systems. Their most recent role was as a Sales Manager for a clothing boutique where they improved relationships with suppliers and increased sales. Prior experience includes roles in customer service, administration, and medical coding at companies such as Novitex, Allstate Insurance, Wachovia Bank, and Bank of America. They also volunteered as a medical coder.

1. CHADI W. SIO
9702- C Arginion Lane ▪ Charlotte, NC 28262 ▪ 980-230-4949 ▪ chadi_sio@yahoo.com
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Versatile, accomplishedprofessional with a stellar record of success in the strategic areas of:
Project Management, Service Delivery Administration and administrative functions. Excellent
interpersonal and communication skills, detail/follow through and organizational skills.
Proven ability to identify problems and implement practical solutions.
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CORE STRENGTHS
 Time Management
 Client Customer
Relations
 Coaching/Mentoring
 Data Technologies
 Presentation Creation
 Data/Report Management
 Research and Analysis
 Executive Support
 Customer service
 Records Management
 ICD-9, CPT/HCPCS
Coding
 Siebel
 Medical record
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Computer Capabilities: Windows. Applications: Microsoft Word, Excel, PowerPoint, Lotus Notes,
Access. Software: Seibel, ICD-9.
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EDUCATION
Health and Accident lenience 2015
Pfeiffer University, Charlotte, NC-January 2013
Master of Business Administration – Specialization: Marketing and Sales.
Catawba College, Charlotte, NC – Specialization: Information System - May 2002
Bachelor of Science, Business Administration
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PROFESSIONAL EXPERIENCE
Nyoni’s couture Charlotte NC 2014
Sales Manager
 Efficiently maintain store operations by ensuring availability of merchandise at all times.
 Skillful managerial skills of employees on company policies and coaching in customer service.
 Ensure standards for sales agents follow quality customer and sales services.
 Well trained in product knowledge with the ability to determine marketing strategies by researching
competitor’s prices and promotional campaigns on a weekly basis.
 Successfully secure merchandise by implementing security systems and measures.
 Conducts weekly sales meetings and review, review team strategies and goals.
*Successfully improved relationships with a delinquent manufacturing and supplies partner that enabled the
company to increase sales and profits and reduce lose.
NOVITEX - CHARLOTTE, NC
Consultant with TIAA-CREF – Customer Service Administrator, 2012-2014
 Performed high volume analyzing, indexing, handled and archived of legal and financial documents in
accordance to company’s operating and quality standards,and ability to meet tight deadlines and multitask
 Processed and handled confidential and extremely time-sensitive materials including Life Insurance,
Mutual Funds and Wealth Management client documents ensuring the highest level of customer care

2.  Reviewed junior staff completed work ensuring accuracy of required reports and logs while maintaining
high degree of quality control
 Maintained and update computer records on multiple local databases as required
 Assisted Management in various ad-hoc projects and demonstrated ability to work effectively across
functions,businesses,divisions,and levels of management
 Process transfer and IRA documents.
ALLSTATE INSURANCE - CHARLOTTE, NC
Fulfillment Specialist, 2008-2012
 Processed trailing document, poi, ID cards, motorcycle doc, auto, renter and home policies
 Researched and filing customer information and policies
 Performed data entry of insurance claims and otherclerical functions
 Worked in Siebel, mainframe, spreadsheet,and All Star applications
 Handled proof of insurance, claims and policies
 Created new business policies and coverage for customers
WACHOVIA BANK - CHARLOTTE, NC
Consultant – Receiving Operator, 2007- 2008.
 Upgraded computer software and cash machines
 Performed quality assurance tasks
 Received units for repairing and shipping
 Entered serial, material and customers’ RMA numbers
 Promoted company’s products and sales
 Entered client information for shipment
 Received, keyed and packaged customers’ data
 Researched customer information
BANK OF AMERICA – CHARLOTTE, NC
Operation
Specialist 2000-2008
 Prepared and handled proof duties including quality assurance verification of client monthly statements
 Verified daily customer deposits and withdrawal transactions ensuring accuracy and completeness of
customer accounts
 Reviewed, analyzed, and reconciled junior staff accounts and daily cash processes
 Maintained bank's operations including processing client data and handled cash,checks, withdrawals and
deposits transactions
 Operated Apex processing checks systemincluding pre-encoded and encoded checks
 Handled customer claim
CERTIFICATIONS AND PROFESSIONAL AFFILIATIONS
 Medical Reimbursement and Records Specialist, Certified Coder-2010  Career Readiness Certificate - 2011
 American Academy of Professional Coders (AAPC) - Professional Member
VOLUNTEER AFFILIATIONS
CHARLOTTE MEDICAL CENTER – CHARLOTTE, NC
Volunteer – Medical Records and Coding Specialist, 2010-2012
 Coded patient data in accordance with the principle of the AMA/CMS documentation guidelines

3.  Provided coding support to physicians
 Researched patient record and medical history
 Prepared and accessed patient for surgery in/out patient department
 Assisted with education of provider, practice management and office staff
 Maintained extensive working knowledge of icd-9, CPT/HCPCS
 Received calls, transported patients and performed otherpatient routine