The document provides a summary of Anisa Hoxha's qualifications and experience. It includes her objective of effectively multitasking in a fast-paced environment. Her skills include proficiency in medical coding, customer service experience, and administrative duties. Her employment history includes roles in store operations, medical billing, and customer service for various healthcare and logistics companies over the past decade. She seeks to leverage her organization and communication skills in a new administrative role.

1. Anisa Hoxha, CPC-A
1895 Sierra Circle S, Largo, FL 33770
734-709-0246
enesanisa1@gmail.com
Objective: Able to effectively multitask in a fast-paced environment while maintaining professionalism
and composure.
Diplomatic style professional, positive, friendly manner, practical, “roll up your sleeves “team player work
style and positive “can do attitude”. Self-starter with demonstrated initiative, judgment, decisiveness,
confidence and discretion. High attention to detail, ability to produce highly accurate documents and work
products in a demanding environment. Extremely well organized, ability to balance competing demands in
a very busy environment. Highly proactive, take initiative to begin and complete projects, masterful at
follow-up and tracking work projects, anticipate and execute tasks before being asked.
Skills and Qualifications:
 Computer skills: Medical Manager, Microsoft Windows, Word, Excel and Power Point SIMS and
SAP
 Knowledge and Experience in HIPPA, OSHA, HIV Rules and Regulations
 7+ years of Customer Service Experience and VP Admin
 4 Years of National Store Operation Coordinator
 Knowledge and Experience in Medical Terminology, Anatomy and Physiology
 Experience and Knowledge in Administration Duties
 Proficient in ICD-9, CPT-4 and HCPCS Coding
 Knowledge and Experience in Verification of Health Insurance Benefits
 Processing of 1500 CMS Forms, and Reimbursements
Employment History:
SalonCentric May 2012
Store Operations / Administrative Assistant / Inventory Analyst
 Receiving and Maintaining Proposals from vendors
 Creating PO’s based on Vendor and Job Order
 Receiving Invoices and making sure they accurate
 Making necessary changes to PO’s based on Invoice and Job performed
 Direct support for Store Operations manager for south and developed from 2 weeks assignment
into 4 success full years of working towards better position
 Provided administrative support for south RVP and VP Operations
 Worked closely with cross functional department, including procurement, pricing, marketing,
finance etc to ensure continuity and problem solving
 Develop, maintain and provide a variety of reports Daily/ Weekly/ Monthly
 Maintain and provide a variety of Contest information weekly
 Created special orders for 58 stores for South region
 Maintaining and creating PO for Legal
 First point of contact for business licensing for all stores nationwide and for all south region store
issues
 Assist with new store openings and relocations.
 Check the inventory of the stores
 Correct the inventory of the stores
 File the damages and recalls for the products
 Process Cycle Counts and Pre-Packs
 Answer e-mail and phone calls in daily basis regarding issues with stores

2.  Make sure taking care of customer issues with the store, passing along the issue to DM and RVP
 Keep business licenses current
 Set vendor numbers on the system for the payee
 Do the calculation and find out how much we have to pay by annual income
 Follow up and made sure the checks were cut and send to Department of Revenue of each state
 File the business license ,make payment and post payment
 Made sure stores got their licenses to operate
 Made all the paperwork in system for the store transfers to different location and updated the
license
 Do data entry for all of our departments
 Set up new stores in the system
 Make spread sheets for our inventory and sales
 Process expense reports of manager , RVP and VP
 Find and make sure I have all receipt and correct dates for the expense report
 Developed and maintain customer issues, complaints and repot them to the DM and RVP ,
 Taking care of communication between the store and corporate
 Pulled reports and discussed with DM and store managers daily on the progress and what they
should be doing to increase their sales.
MORTGAGEINVESTORS CORPORATION 2012
Assistant Loan Officer/ Appointment Setter (call center)
 Call Veterans and active duty and thank for serving our country
 Offer them refinancing and quoting them
 Presenting the program to them
 Data entry making sure all customer information is updated and accurate
 Leave an appointment for our Loan Officers to go by their house
 Make sure they’re gone have all their paperwork when the officer gets there
 Confirm with them the appointment and make sure that both the husband and wife be there
Largo Medical Center, Largo, Fl. 2009
Medical Diet Clerk
 Phones, Pulled and Filed Charts
 Documentation of Patient Information, and Reviewed Medical History
 Ordered Diets as per the Physician for Patients
 Contact with Patients, Laboratories and Physicians
Primary Care Associates, Dunedin, FL 2009
Medical Billing & Coding Externship
 Coded Procedures, Contacted Insurance Companies and Patient’s
 Assisted with Billing Procedures, and Verified Insurance Benefits
 Charting, Documentation, Phones, and Filing
Hart Hanks (Major League Baseball) 2008
Department Manager (Call center)
 Office Duties: Phones, and Filing
 Data Entry, Checking Billing Information and Troubleshooting
 Technical Support and Customer Service
 Developing and implementing processes on how to grow team
 Developing plans on how to grow productivity
 Helped team not to lose passion and desire
 Engaged the team with everything was going on

3. Transphere Inc., Westland, MI 2006-2007
Assistant Manager
 Phones, Filing, Copied Reports and Faxing
 Booking and Confirmation of Customers Shipments
 Compiled and Submitted Billing
 Assisted with Sales and Developing Rate Quotes
Education & Certification’s:
Career Institute of Florida, Largo, FL
Coding/Billing Program, Certified Professional Coder since 2009