• Extensive experience providing administrative support to a Senior Executive, including but not limited; drafting correspondence, editing documents and transcribing minutes of meetings. • Highly proficient in preparing complex reports, correspondence, memorandum, forms, charts, tables and statements for senior management staff. • Considerable experience using a variety of software packages including database administrative tools, project management software (e.g. MS Project) MS Office Suite, Adobe Creative Suite, SAP, SharePoint (Office365), CRM Cloud, and/or trouble tracking systems. • Highly developed customer service skills with an ability to deliver excellent customer service to staff at all levels, stakeholders, media, members of the public, external partners and agencies, with a flexible and willing 'can do' attitude.

1. GAMAL HASSAN
 512-431 Kingston Rd. Toronto, ON. M1E 2N1 Tel: (647) 470-7761  Email:
gamal_wardi@yahoo.ca
HIGHLIGHT:
 Extensive experience providing administrative support to a Senior Executive, including but not
limited; drafting correspondence, editing documents and transcribing minutes of meetings.
 Highly proficient in preparing complex reports, correspondence, memorandum, forms, charts,
tables and statements for senior management staff.
 Considerable experience using a variety of software packages including database administrative
tools, project management software (e.g. MS Project) MS Office Suite, Adobe Creative Suite,
SAP, SharePoint (Office365), CRM Cloud, and/or trouble tracking systems.
 Highly developed customer service skills with an ability to deliver excellent customer service to
staff at all levels, stakeholders, media, members of the public, external partners and agencies,
with a flexible and willing 'can do' attitude.
 Excellent organizational and time management skills, including attention to details, ability to set
priorities, meet deadlines and deal with conflicting priorities and work demands.
 Ability to prioritize multiple tasks and manage interruptions, demonstrated initiative and assess
situations to determine the importance, urgency and risks, and make clear decisions in a timely
manner and in the best interests of the organization.
 Ability to gather, analyze and consolidate information from various sources in a timely fashion.
 Excellent communication, interpersonal, analytical and problem-solving skills to deal effectively
with all levels of staff and the public, both orally and in writing.
 Demonstrated ability to exercise independent judgment, diplomacy and discretion in dealing with
confidential information, operational matters and staff management.
 Familiarity with the use of social media including Twitter and Face book.
 Ability to work beyond normal business hours and weekends, when necessary.
WORK EXPERIENCE
Applications Support Administrator / Oceans Travel & Cruses Ltd. Jan.2014 – Present
 Responsible for technical administration of corporate business applications, by providing
technical support for solutions, and performing other administrative and secretarial duties.
 Conducted, researched, and assisted the Executive Manager with recommendations for system
improvements through the proactive monitoring and troubleshooting of solutions
 Created and developed office documentation related to administrative configurations, procedures
and modifications of applicable corporate applications
 Assisted the Application Development team by performing applications testing and application
deployments and administered the department/business unit record keeping system.
 Managed installations, patching and monitoring of development, testing and the production of
application environments and performed other duties and special projects as assigned.
 Managed incident queue for business solutions team to ensure that all tickets are promptly
assigned to appropriate team members and are resolved in a timely manner
 Provided Content Management support for the internal and external corporate websites
 Ensured corporate data is secured in accordance with IT security policies
 Acted as a technical liaison with various other business and technical groups and supported
coordination of activities to achieve task completion targets.
 Performed assessments of operating and/or field procedures related to work responsibilities;
generated, provided and developed input to technical viability and cost effectiveness of various
project proposals.
 Provided assistance to management in the identification; scoping, estimation, scheduling,
monitoring and delivering of various application deliverables.

2. GAMAL HASSAN
Executive Administrative Assistant / Special Olympics Ontario Feb. 2009 – Dec. 2013
 Provided high level administrative support, advice and guidance on key technical issues,
initiatives; directed incoming correspondence, phone calls, and initiated responses; prioritized
issues/items for action and decision making by the General Manager.
 Managed and scheduled daily appointments, events and business-related activities; arranged
meetings and business travel.
 Coordinated daily administrative operation by organizing workload priorities; provided effective
work direction, training and guidance and acted as a resource to technical support staff; co-
ordinate the development and implementation of secretarial and administrative standards and
procedures for the division/s; directed and trained, on a daily basis, clerical support services on
divisional processes and procedures.
 Received and provided initial response to: initial data collection related to telephone calls and
correspondence from clients and staff and referred for appropriate action.
 Prepared and processed documents of a confidential labor relations nature; such as notes
regarding disciplinary action, documents pertaining to grievances and arbitrations, letters of
discipline, position terminations, contingency planning, restructuring and downsizing initiatives.
 Handled, prioritized and/or redirected inquiries and/or provided information and guidance to
General Manager’s office and staff, clients, the public, the media, agencies, and other levels of
government, utilizing specialized knowledge of corporate policies, regulations, protocols.
 Maintained a continuous awareness of corporate and divisional administrative systems and
procedures, organizational structure and major activities in order to provide effective
administrative assistance.
Customer Service Administrative Support /Suncor Energy Nov. 2001 – Jan. 2009
 Provided technical, and administrative support, including, equipment preparation, research
investigation, reconciliation, co-ordination of various documentation and processes.
 Prepared, processed and composed documents, routine reports, and statistical summaries and
reported requiring considerable judgment in the interpretation and application of regulations and
practices; prepared complex calculations /data analysis; monitored expenses and participated in
compiling data for forecasting and budgeting.
 Operated computers utilizing and manipulating a variety of desktop applications and corporate
systems.
 Responsible for maintenance and administration of overall network, diagnosed and resolved
connectivity issues; created user accounts and resolved improperly configured settings.
 Configured and assigned IP address to various devices; administrated desktop and printers.
Setup of network connections, ports, Jacks and cabling.
EDUCATION, PROFESSIONAL DEVEOPMENT
 Enterprise Desktop Support Diploma CertCana Systems Institute
 E-Business Administration Diploma Canadian Business College
 Bachelor degree in Applied Science Khartoum University
 Associate’s Certificate in Business Analysis
 Completion of the Canadian Securities Course (CSC)
 Completion of Life License Qualification Program Course (LLQP)
 Microsoft Project Management (MS Project)
 Associate’s Certificate in Business Analysis
CERTIFICATES:
A+, MCP, MCDST, MCSE, CCNA