David Barker has over 10 years of experience providing excellent customer service and administrative support within various industries. He has strong leadership, project management, and customer service skills. Barker currently manages and oversees construction projects for 9630198 Canada Inc., ensuring the highest quality and coordinating with subcontractors. Previously he held roles such as Administrative Assistant, Account Manager, Carpenters Apprentice, Customer Service Representative, and Mortgage Officer. Barker has a diploma in Human Resource Management from Centennial College.

1. DAVID A. BARKER
28 Zachary Place • Whitby, Ontario L1M 1E3 • dabarker33@gmail.com • 647.308.9957
PROFILE
A self-motivated, analytical, organized and people-oriented customer service professional with over 10 years of
experience providing excellent customer service and administrative support within various industries
Comprehensive knowledge of standard clerical practices including preparation of documents, maintenance of
electronic and manual filing systems, data entry as well as management of accounts receivable and accounts payable
Highly organized with the proven ability to prioritize multiple assignments and ensure the utmost accuracy and
completion within strict timeframes
Strong leadership skills - Proven record of project management, improving processes and procedures, increasing
efficiency and flow of information between departments
Impeccable written and oral communication skills; strong interpersonal skills, developing relationships with
colleagues, management and the general public
Advanced Technical Knowledge of Microsoft Office Suite – extremely adaptable and a fast learner of software and
programs
PROFESSIONAL EXPERIENCE
9630198 CANADA INC., TORONTO, ON August 2015 – Present
General Contractor
Manage and oversee projects during construction and commissioning phases
Lead the planning, budgeting and direction of all construction projects
Routinely work with engineers and architects to address any design issues; regularly coordinate efforts with
subcontractors, electricians, plumbers and demolition experts
Place construction project bids and negotiate client contracts
Coordinate plans and specs to ensure projects run smoothly
Worked with local authorities and appropriate agencies to obtain necessary permits
Efficiently record and track deliveries of materials to project site
Ensure the highest standard of workmanship and quality control
PRIMARY RESPONSE SECURITY, NORTH YORK, ON April 2010 – August 2013
Administrative Assistant/Receptionist
• Assisted with the preparation of financial statements and management specific reports
• Performed the day to day processing of financial transactions to ensure that finances are maintained in an
effective, up to date and accurate manner
• Responsible for Accounts Receivable and Account Payable
• Negotiated payment terms with customers that ensured that the client received outstanding balance
amounts in a timely manner
• Responsible for tracking and ordering/replenishing office supplies from various distributors
• Responsible for scheduling meetings with outside parties, managing conference room schedules and
recording specs during meetings
• Answered phone calls and managed the reception area, including greeting visitors
• Opened and distributed all incoming mail and emails and coordinated the flow of information
within departments as well as externally with associated organizations
INTERNATIONAL FINANCIAL DATA SERVICES, TORONTO, ON August 2007 – April 2009
Account Manager
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2. Managed seven key accounts
Guided financial advisors and responded to their queries, concerns and account information in a customer service
capacity
Processed work orders, made necessary changes to accounts and assisted with inquiries from different companies
Performed a variety of administrative functions including preparation of reports, memos and correspondence;
managed phone calls at reception
Wrote quarterly reports to keep teams updated on any new government changes to the financial sector
CO-BARK PROJECT MANAGEMENT, TORONTO, ON February 2006 – May 2007
Carpenters Apprentice - First Term
Assisted with measurements and layout of store
Adhered to strict safety guidelines laid out by OHSA
Learned and implemented Workplace Safety Standards and Practices (WHMIS, Fall Protection, and First Aid)
BELL MOBILITY, MISSISSAUGA, ON July 2002 – November 2005
Customer Service and Sales Representative/ Bell Bundle Supervisor
Handpicked to create the Bell Bundle Administrator position, which involved creating a completely new department
with statistics and quotas, including sales, AHT (Average Handle Time) per call and quality
Supervised, managed and trained New Bundle administrators regarding how to complete requests and upgrade
existing customers to eligible rate plans
Investigated and learned about competitor products and services in order to compare and reassure customer loyalty
Handled inbound calls (80-140 calls per day) regarding Bell Mobility products and services; problem solved,
analyzed, clarified and troubleshot technical and billing issues
Communicated efficiently and effectively with billing department, technical support and the loyalty department
ROYAL BANK OF CANADA, TORONTO, ON April 2000 – August 2001
Mortgage Officer
Liaised between lawyers, customers and bank administration
Located and sent mortgage histories to clients for tax purposes
Performed administrative duties including answering and transferring phone calls, filing, faxing, as well as
transcribing information for the team manager
Handled customer requests and complaints by instituting proper procedures and resolutions
Provided authorization for advanced of funds
ACADEMIC ACHIEVEMENTS
Human Resource Management Diploma April 2003
CENTENNIAL COLLEGE
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