Pauline MJ Kitenge has over 15 years of experience in finance, accounting, customer service, and office administration. She holds a Bachelor of Science in Finance from Touro College and an Associate in Business Accounting from George Brown College. Her most recent roles include providing customer service at Costco and working as an accountant/recipient contact center assistant at Michael C. Fina. She is proficient in Microsoft Office, French, English, Swahili, and Lingala.

1. Pauline MJ Kitenge
98-30 57th Ave Apt 3F Corona, NY 11368 (347)573-6964 kitengejeanne@gmail.com
EDUCATION: GPA 3.19
Touro College of New York New York, NY Sep 2012 – Jun 2015
Bachelor of Science in Finance, Dean’s list: fall 2012, spring 2013 fall 2013, spring 2014, spring 2015
George Brown College Canada, Ontario Sep 2007 – Jun 2009
Associate in Business Accounting.
EXPERIENCE HIGHLIGHTS
Costco Inc. (Seasonal) Rego Park, NY
Customer Service Assistant (Front_ End) Nov 2016-Dec 2016
Help keep the stock and the merchandise in order and in good presentation, assist customers with all their questions, help them with
their all the inquiries they have regarding all the items.
MICHAEL C. FINA / Temporary Long-Island City, NY
CE/RCC (Recipient Contact Center) Feb 2016-to Oct 2016
 Assist employees from various companies with their selections of gifts for their years of service or anniversaries/ Retirement.
 Accountant payable and receivable, assist companies with their accounts information, help companies in making the
shipment of magic boxes for their employees’ work milestones easier, assist employees with various inquiries on the phone
and on the Net for their gift selection/ Item information and Account Inquiries. Work closely with UPS and FedEx in regard
to Employees’ shipments.
TOURO COLLEGE New York, NY
WORK-STUDY/ OFFICE ASSISTANTIN THE HUMAN SERVICES DEPARTMENT Mar 2013 - Jun 2015
 In charge of filling, making copies, creating folders, greet students, directthem to the admissions counselors, and help
students with their inquiries at the school and on the phone. Created templates, Data Entry and Computer Work,
Spreadsheet, work in a database-managementsystem. Customer Service representative tasks that require effective
communication and customer service skills. Scheduled-prepared Seminars, group meetings, workshops and group
discussions.
ROMULUS GROUP Dallas, Texas
ACCOUNTANT Oct 2009 – May 2012
 Prepare, examine, and analyze accounting records, financial statements and other financial records to assess
accuracy, completeness, and conformance to reporting and procedural standards.
 Report to management regarding the finances of establishment, establish tables of accounts, and assign entries
to proper accounts. Prepare forms and manuals for accounting and bookkeeping personnel, and direct their
work activities.
OFFICE TEAM Toronto, Canada
FRENCH BILINGUAL DATA ENTRY AND QC ASSISTANT Mar 2008- Mar 2009
 Prepared, created and revised confidential financial documents and contracts for outgoing mail to clients. Interpretcontract
language for operations, claims and fields. Performed telephone customer service Representative duties in French and
English with Financial Advisors. Reviewed R.S.P loan applications for deficiencies and ensure documents were in good order
in accordance with appropriate internaland externalagencies to secure approvalof products.
 Communicate changes and important issues to affected field and customer with the advisors. Assisted Team Leader in
translation of French and English financial documents.
(FLEET BANK) NOW BANK OF AMERICA New York, NY
CUSTOMER SERVICE REPRESENTATIVE Sep 1999 – Aug 2001
 Answered, directed phone calls, and accordingly addressed client’s questions and concerns. Assisted Manager in cash
clearing, NRI services, large deposits, loans approval. Balanced currency, coin, and checks in cash drawers and calculated
daily transactions. Helped clients with opening and closing accounts, payments and money transfer. Identified & reported
transaction mistakes when debits and credits do not balance. Maintained the company's database and mailing register ,
updated the company log books. Processed customer service and teller activities, resolving questions & complaints.
 Intense Money Laundering training sponsored by the Bank of America as partof the job requirements.

2. SKILLS & INTERESTS
Languages: French, English,Swahili, Lingala.
Computer: Microsoft Word, Excel, Access, PowerPoint, Outlook Express, Microsoft Windows and Microsoft Office.
Interests: Love to travel; Belgium, Paris, Canada; Enjoy Sightseeing; Presented the History of my Country regarding the
Genocide and the atrocities against women at Touro College History Debate.