Sarah Ramirez has over 15 years of experience in office administration and human resources roles. She is currently a Charge Back Analyst at Ermenegildo Zegna Corp., where she enters and resolves customer charge backs and assists with invoices, reports, and special projects. Previously she held roles as Office Manager, Human Resources Assistant, Administrative Assistant, and Receptionist at various companies. She has strong skills in Microsoft Office, payroll processing, and customer service.

1. SARAH RAMIREZ
471 PASSAIC STREET
HACHENSACK, NJ. 07607
HOME (201) 487-0359
CELL (646) 342-0824
E-MAIL: SARAH.RAMIREZ1@GMAIL.COM
WORK EXPERIENCE
Ermenegildo Zegna Corp., Englewood, N.J. 2009– Present
Charge Back Analyst
 Enter, organize, research and resolve customer charge backs.
 Manage relationship with our independent customer base and other accounts as directed.
 Coordinate with and work closely with Order Entry, EDI and Traffic Departments to speed the
resolution of charge backs and their causes.
 Assist in the collection of past due Invoices.
 Assist in the preparation of settlement packages.
 Responsible for the preparation of periodic reports reflecting charge back status and activity.
 Assignments of invoices to Factor and mailing of invoices.
 Some Cash application and special projects.
 Complete end of the month process for Zegna and Canada
Ermenegildo Zegna Corp., Englewood, N.J. 2006 – July 2009
Office Manager
 Manage daily operations of entire Corporate Office with respect to facility maintenance, repairs and
overall appearance.
 Oversee any changes, deletions & problems with the ADT alarms.
 Create and update monthly company directory.
 Coordinate all office moves involving: Furniture equipment, computers and phone lines.
 Oversee phone and office equipment for new hires and termed employees
 Organize travel arrangements, hotel accommodations and conferences for company trainings.
 Administration of daily request of all stationary printing needs for Corporate Office, NY Showroom
and Retail stores.
 Handle Human Resources confidential files and personal records.
 Assist the Human Resources with administrative functions.
 Back up for United Healthcare Benefit Administration.
 Prepare all new hire packages for of New Jersey, New York Showroom and all Retail Stores.
 Perform orientation of office procedures to Corporate Office new hires.
 Prepare birthday and baby announcements
 Post all resumes for Monster.com, Schools & Newspapers.
 Track and maintain keys and alarm code listing for the Corporate Office.
 In charge of training, keeping log, tracking request and 2nd
approving of all paid time off in our
Checkpoint HR System for approximately 240 employees.
 Maintain Unit A Warehouse files according to retention policy.
 Processed all American Express Corporate Card applications.
 In charged of the maintenance of office copiers, fax machines and all kitchen appliances.
 Approve all monthly invoices for service and repairs
 Maintain petty cash.
 Maintain all copies of required documents; new Hire paperwork, 401 K, United Healthcare.
 Coordinate annual activities (Halloween, International Diner, Holiday Party)
 Organize and prepare certificates for Service Awards and Million Dollar Awards.
 Assist in annual review process by generating Evaluation Forms for Wholesale and Retail.
 Prepare training materials for CRM Trainings in office and out of town.
 Ensure all legally required posters are posted at all locations.
 Supervise reception.
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2. Ermenegildo Zegna Corp., Englewood, N.J. 2005 – March 2006
Human Resources Assistant
 Maintain active employees and ADP payroll databases
 Process employee benefit enrollments and changes
 Manage new hire & termination process for employees
 Set up new hire packages for orientation.
 Check references for all incoming applicants.
 Coordinate new applicant background checks, tests and references
 Generate monthly commission and new hire reports
 Book conference rooms
 Prepare training materials including company manuals, posters, projectors & supplies.
 Responsible for updates to company manual
 Relieve receptionist as required
Primepay New Jersey, Inc., Fairfield, NJ. 2004 - 2005
Administrative Assistant / Receptionist
 Greeted clients
 Typed correspondence, mail, fax & file for General Manager
 Handed out and collected applications
 In charged of ordering all office supplies
 Opening and distributing daily mail
 Inputting checks received into computer database
 Made daily bank deposits
 Called for maintenance of all office machines with malfunction
 Updated monthly database for lost clients and printed invoices
 Operated switchboard for staff of 15 people.
Snelling Personnel /ABN-AMRO, Jersey City, NJ 2002 - 2004
Receptionist
 Greeted clients
 Operate switchboard for staff of approximately 300 people
 Handed out and collected applications
 In charged of informing to all department of any malfunction with the telephone system
 Informing building Manager of all maintenance request
 Updated IT Department of changes within the company's Internet directory
New York University, New York, NY. 1999 - 2002
Administrative Assistant
 Appointment coordinator for incoming freshman
 In charge of updating monthly schedule and special events via computer
 Mailed confirmation letters and updating weekly information in computer database
 Printed daily check-in sheets for information sessions
 In charged of bi-weekly payroll for 120 students
 Participated in Universities Open House events
EDUCATION
1993 – 1994 Drake Business School, New York, N.Y. Word Processing Specialist
1990 – 1992 The Bank Institute, Carolina, P.R. Travel & Tourism
LANGUAGES
Bilingual: English and Spanish
OFFICE SKILLS JD Edwards, Access, AS 400, Microsoft Word, Excel, Access, Internet Explorer, Outlook,
Type (50 wpm), Checkpoint HR System.
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3. REFERENCES Available upon request
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