Dede Herrera is seeking a position utilizing her extensive experience in customer service, sales, and office administration. She has over 10 years of experience in roles such as receptionist, order management specialist, and customer service representative. Her skills include proficiency with Microsoft Office, accounts receivable, data entry, and electronic medical records systems. She aims to apply her strong organizational abilities, problem-solving skills, and commitment to customer satisfaction to her new role.

1. Dede Herrera
Sandy, UT 84070
Cell: (801) 599-8223
dede_herrera@yahoo.com
CAREER SUMMARY:
Extensive office assistant experience specializing in customer service, sales,
receptionist and account receivables. Proficient in recognizing, analyzing and
solving problems with positive results. Known for integrity, dependability,
adaptability and excellent work ethic.
SKILLS:
■ Public Relations, Customer Service ■ Multi-line Switchboard Operator
■ Familiar with fast paced environments ■ Medical Terminology
■ Organized / record filing ■ Data Entry/10 Key
■ Microsoft Office, Excel, Power Point, Internet ■ Electronic Medical Records
■ AS 400 Payment Software, Banner ■ Accounts Receivable
EXPERIENCE:
American Express Murray, UT September 2014 to Present
Customer Service / Prepaid Resolution team / Ultrapos-Mall / Protax-Intuit departments
■ Answer daily inbound calls for PRT team & Protax-Intuit & Ultrapos Mall departments.
■ Assisted in resolving card issues for customers and merchants etc.
■ Processed card orders, prepare correspondence and fulfill customers satisfaction.
■ Knowledge of commonly used concepts practices, and procedures with particular field.
■ Follow pr-established guidelines to perform functions of the job with positive results.
■ Worked in a team environment to complete daily requirements.
■ Ability to multi-task moving from one process to the next in a timely manner.
■ Accomplishments: Completed daily goals according to the company expectation.
Ereplacementparts.com Sandy, UT 2012-2013
Order Management Specialist / Customer Service / Task Research Department
■ Daily outbound calls to manufacturing companies check availability status on purchase orders.
■ Consistently achieved sales goals and quotas: recognized as “Over Achiever” of positive research results.
■ Identify and resolved customer issues in regards to billing questions etc.
■ Researched technical issues on product and called or emailed customer the information.
■ Supervision & Training task research department of 5-15 employees in absence of manager.
ACS Right Source RX Sandy, UT 2010-2012
Customer Service / Right Source RX Care Representative
■ Answering incoming calls to process Medicare prescription orders, forms and applications.
■ Personable and persuasive; able to build instant rapport with customers.
■ Informed customers with current status of RX prescription orders.
■ De-escalated and identify customer issues in regards to billing questions with positive results.
PWI Salt Lake Community College Salt Lake City, UT 2006-2009
Secretary II /Administrator for ‘Project With Industry’(Microsoft Office & Computer Training
Program)
■ Answering incoming calls, Scheduling appointments with students, staff and Counselors.
■ Designed and published newsletters for marketing material for PWI department.
■ Monitored and tracked billing information. Prepare and collect enrollment forms and
documentation for the college students.
■ Maintain student attendance records, prepare staff and Business Advisory Council minutes, and videotape
student practice interviews.
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2. M & M Distributing Company Salt Lake City, UT 2004-2006
Office Assistant /Receptionist, Customer Service / Account Receivables
■ Phone operator for multi-state distributing co., accounts receivable, bank deposits, billing,
invoicing and filing. Designed new sale order form, which increase profitable for the company.
■ Dispatched and scheduled incoming truck loads of product daily.
■ Respond and resolved customers’ and sale issues daily.
■ Cross-trained in all clerical and accounting duties.
■ Daily paperwork for payments, cash deposit and invoice sales for all route delivery drivers.
EDUCATION:
Salt Lake Community College Salt Lake City, UT
■ Health Unit Coordinator Certificate (2014)
■ Office Assistant Information Systems Certificate
Companies Address and phone & person of contact
American Express
4315 South 2700 West
SLC, UT 84184-0440
Supervisor - Debbie Zink 801-945-5105
Ereplacementparts.com
7620 South High Tech Drive
Midvale, UT 84047
866-802-6383
Supervisor - Kimberly Norris: 801-647-1379
ACS (Humana Insurance – Medicare) Right Source RX
510 Parkland Drive
Sandy, UT 84070-6419
Human Resource: 801-567-5031
PWI-Salt Lake Community College
1575 South State Street

3. SLC, UT 84115
Lillian Rodriguez: 801-957-3469
M & M Distributing Company
531 West 600 North
SLC, UT 84116
Marilyn Schimida: 801-975-7485
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