The document is a cover letter and resume from Yvonne Kaye applying for a receptionist/administrative assistant position highlighting her exceptional communication, analytical and problem solving skills from 18 years of experience in front office administration roles including handling reception duties, ordering supplies, data entry, and providing support to various departments. She is looking to utilize her experience and interpersonal skills to prove she would be a beneficial addition to any team.

1. Yvonne Kaye
4 Cedar Ave. • Toronto, ON M4E 1K2 • ykaye54@gmail.com • (h) 416-694-5011 • (m) 416-523-0525
To whom it may concern,
Re: Corporate Receptionist/Administrative Assistant
I have taken the liberty to forward a copy of my resume for you to review. I have exceptional
communication, analytical and problem solving abilities and worked effectively in a high-paced
environment.
A team player, hard worker and disciplined with experience in Front Office Administration duties,
liaison between the Office Manager and the Property Management.
I have excellent communication and organizational skills and am described by many of my colleagues
and employers as a very dynamic individual. Given the chance, I would like to prove to you that with
my experience combined with my interpersonal skills would be a beneficial contribution.
I look forward to hearing from you to discuss my qualifications, at your earliest convenience.
I would like to thank you in advance for taking the time to review my resume and I am looking forward
to connecting with you in the near future.
Sincerely,
Yvonne Kaye

2. Yvonne Kaye
4 Cedar Ave. • Toronto, ON M4E 1K2 • ykaye54@gmail.com • (h) 416-694-5011 • (m) 416-523-0525
Objective
Seeking a Receptionist/Administrative position in a positive and bright office surroundings.
Summary of Skills:
• Known as the Director of First Impressions
• Detail oriented with proven ability to identify, analyze and problem solve
• Excellent communication, organizational skills with high attention to detail
• Dynamic and passionate individual as well as a great team player
• Highly adaptable to changing and fast paced environment
• Demonstrated ability to motivate, increase morale, train and increase productivity while reducing cost
through team building and leading by example
Professional Experience
Ever Reddy Packaging June 2014-Oct 2014
Reception/Admin
• Responsible for all incoming calls
• All Administrative duties for the President
• In charge of ordering all office supplies and coffee supplies,
• Received all incoming mail and small courier packages
• Data entry for the customer service department
Corporation Receptionist Nov 2013-May 2014
Gift Craft Corporation-Brampton
• Answered multi-line telephone system to all incoming calls and directed to proper department
or person.
• Provided administrative support to various departments, including data entry and customer
service
• Ordered lunches for 17 executives on a daily basis
• Received checks from customers daily and administered to the credit department
Corporate Reception June 1995-Sept 30 2013
Pareto Corporation - Toronto
• Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and
resolve customer issues with expediency
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
answering a multi-line telephone system
• In charge of shipping and receiving of all incoming and outgoing local and out of town packages
• Directed all calls to the appropriate department

3. Yvonne Kaye
4 Cedar Ave. • Toronto, ON M4E 1K2 • ykaye54@gmail.com • (h) 416-694-5011 • (m) 416-523-0525
• Provided administration support to various departments of the company
• Reconciliation of all invoices for office supplies and couriers
• Responsible for ordering all office and kitchen supplies for the company, maintaining proper inventory and
ordering all catering for executive meetings
• All administrative duties are performed daily, booking board rooms and setting up conference calls ,
photocopying, faxing and filing employee incoming mail etc
• Kept and updated an Employee list and maintained records of all parking and security cards, name tags,
welcome packages
• Updated company telephone directory, monthly or when needed, for our 3 locations
• Continuously find ways to improve customer satisfaction and quality service delivery
• Taking personal responsibility for identifying customers needs and responds by providing superior service
• Assisted the Events department with their offsite client events
COMPUTER SKILLS
Windows 7 - Microsoft Office 2007: Word, Excel
REFERENCES
Available upon request