This document is Melissa Fraser's curriculum vitae. It summarizes her career experience and qualifications. She has over 20 years of experience in business administration, including roles as an office manager, property manager, property administrator, accounts payable clerk, event planner, and general manager. Her skills include customer service, financial management, communication, and Microsoft Office proficiency. She holds certifications in occupational health and safety and first aid.

1. Melissa Fraser
Curriculum Vitae
Melissa Fraser
84 Greenpark , Apt 313
Halifax, NS
B3S 1R5
(782) 234-0847 cell
(902) 443-5037 home
cfercat5@gmail.com
Competent self-motivated administrate professional
with more than 20 years’ business administrative
support experience.

2. Melissa Fraser
(782) 234-0847
Halifax ~Nova Scotia ~ Canada cfercat5@gmail.com
2016
1
QUALIFICATIONS
Outstanding administrative coordinator with a proven track record of filling client and management
needs, providing high quality administrative services and friendly client relations.
Cares for key aspects such as the overall operation and supervision of the office:
• Proven ability to deal with complex client service opportunities with tact and compassion while
adhering to policy / process
• Comfortable completing highly confidential and legal documents at a Corporate level with a high
attention to details
Ensuring necessary methods and procedures are in place within the office and have a strong desire to
excel with extensive knowledge of business management principles.
CAREER HIGHLIGHTS
• Proven ability to manage and employee base of up to thirty people successfully
• Outstanding communication and interpersonal skills
• Profound ability to prioritize job duties to ensure all needs of the clients are met satisfactorily
• More than 20 years’ experience in business administration, marketing and management fields
• Experience in using various operating systems, ie Microsoft Office, Indesign, Spectra Accounting
and design and installation of a CRM operational program, CIMON.
• Occupational Health and Safety Coordinator of an in-depth program involving approximately 80
properties and over 100 staff. Have obtained a 100% Safety Audit marking from the Nova Scotia
Construction Association
KEY SKILLS
• Customer service
• Handling financial transactions and insurance claims
• Experience answering questions regarding legal documents, rental issues, condominium
insurance claims, complaints and scheduling appointments
• Skilled at building relationships with clients through telephone and written correspondence
• Proven ability to multi-task: serve clients on the phone, in person and the professional staff
simultaneously

3. Melissa Fraser
(782) 234-0847
Halifax ~Nova Scotia ~ Canada cfercat5@gmail.com
2016
2
EXPERIENCE by POSITION
EMPLOYER: ROLES:
February 2008- Current
CitiGroup Properties
Limited
Dartmouth, Nova Scotia, Canada
Office Manager / Senior Administrator – 2011-Current
Providing Administrative support for the Senior Management Team and
President. Overseeing of the Administrative staff.
Coordinate and organize operations and documentation to facilitate the
smooth running of corporate office as well as various client needs.
Duties:
• Completion of marketing and advertising materials for the
Corporate Division.
• Financial tracking of various capital projects and billable
services
• Development and implementation of operational software
for properties.
• Daily use of the following computer programs; Microsoft
Office, Indesign, and Spectra
• Provide IT support as well as website updating.
• Human Resources contact for the corporate office
• Commercial and Residential Leasing
• Rental increases and arrears
• Collections and Liens
• Occupational Health and Safety Officer and committee
Secretary
• Insurance, elevator and life safety systems tracking and
bookings
• Estoppel document completion
• Managing and ordering supplies
Condominium Property Manager – 2010-11
Duties:
Management of a portfolio of eight condominium
properties in both an operational and administrative
capacity. Duties included; attending and chairing of both
board meetings and annual general meetings, creation and
presentation of annual budgets, presentation of annual
audited financials, oversaw various major capital projects,

4. Melissa Fraser
(782) 234-0847
Halifax ~Nova Scotia ~ Canada cfercat5@gmail.com
2016
3
EMPLOYER: ROLES:
Property Administrator – 2009-10
Duties:
• Maintained a portfolio of approximately forty
condominium properties, working with five property
managers.
• Creating and distributing correspondence
• Special projects i.e. presentations, data compilation, bylaw
and declaration changes, managing firm deadlines, minute
taking.
• Management fee increases and tracking
• Corporate proposals
• Insurance,
• Maintaining vacation and sick schedules for division
• Estoppel certificate completion.
Property Accountant – 2008
Duties:
• Accounts Payable/Receivable
• Invoicing
• Data entry
• Budget set up
• Collection of condominium fees
• Cheque distribution
• Worked with Spectra accounting software.
2006-2008
Irving Oil Head Office
Moncton, New Brunswick, Canada
.
Accounts Payable / Filing Clerk
Fast paced, multi tasking for a large office environment.
Duties:
• Filing for the Accounts Payable division
• Data entry of invoicing, cheque requisitions and distribution.
• Daily use of Microsoft Office programs
• Proactively seeking ways to improve the documentation tracking
and filing systems

5. Melissa Fraser
(782) 234-0847
Halifax ~Nova Scotia ~ Canada cfercat5@gmail.com
2016
4
EMPLOYER: ROLES:
2003-2006
Elbow Springs Golf and
Country Club
Calgary, Alberta, Canada
Event Planner
Planned, developed and oversaw, approximately two hundred events per
four month season. Each event held between twenty to two hundred
participants.
Duties:
• Overseeing of staff within all departments during the event, i.e.
golf club, restaurant and entertainment.
• Responsible for overseeing Marketing and Promoting as well as
drawing in new cliental during the off season.
• Accounts Receivable collections after events.
• Worked with Microsoft Office and golf operating systems.
1999 -2003
Woody’s Taphouse
Calgary, Alberta, Canada
General Manager
Oversaw the operations of a sixty seat restaurant pub with approximately
thirty staff members.
.
Duties:
• Completed the processing of accounts payable and receivables
• food cost analysis and inventory
• Payroll and the hiring/firing of approximately twenty
employees.
• Coordinated several large event promotions within the
restaurant such as musical acts and contests.
• Worked with Microsoft Office within the office setting

6. Melissa Fraser
(782) 234-0847
Halifax ~Nova Scotia ~ Canada cfercat5@gmail.com
2016
5
EDUCATION
Atlantic Tourism and Travel and Tourism Management Diploma
Hospitality Institute
Charlottetown, PEI Received a diploma in the 2 year Travel and
Tourism program. Courses included; Business
Management, Entrepreneurship, Marketing, Public
Speaking, Accounting, Travel, Sabre Booking
systems.
St. Thomas University Bachelor of Arts Degree Program
Fredericton, NB
Completed one year of a Bachelor of Arts Degree
CERTIFICATIONS
• Occupational Health and Safety Orientation (OH&S)
• Workplace Hazardous Materials Information System (WHMIS)
• Emergency First Aid & CPR Level A
• Fall Protection Training Certification
• Fire Extinguisher Training Certification
• Extensive 3 week Leadership in Training seminar
• Personal Protective Equipment Training Certification
COMMUNITY SERVICE
• Atlantic Chapter of the Children’s Wish Foundation committee volunteer
• Atlantic Make a Wish Foundation volunteer
• Prince Edward Island Heritage and Cultural Department
COMMUNITY SERVICE
Richard Landzaat Michael MacCormick Kim Ryder
CFO Sonco Group Former President and Owner Property Manager
902-483-4009 CitiGroup Properties Ltd CitiGroup Properties Ltd.
(902) 456-8680 (902) 233-0402