Tonya Lewis has over 10 years of experience in customer service, support, sales, and staff support. She has worked in various roles for companies like Tennant, Convergys, Midwest Staffing, Mentoring Young Adults, and VIP Car Wash. Her experience includes assisting customers, maintaining records, resolving issues, providing professional knowledge, and developing accounting systems. She has certifications in customer service and human resources.

1. Tonya Lewis
Saint Paul Minnesota 55117
612-876-6876
lewis41.tonya@gmail.com
Profile: More than 10 years of experience in customer service and support with recognized strengths in account
maintenance, problem-solving and trouble-shooting, sales, staff support and planning/implementing proactive
procedures. Professionalintermediate experience in Word, Excel, Outlookand SAP.
WorkHistory:
2015-2016 Tennant, Golden Valley MN
CustomerServicerepresentative
● Assist customers by answering product and service questions; suggesting information
about other products and services.
● Maintain customer records by updating account information
● Resolve product or service problems by clarifyingthe customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correctionor adjustment; followingup to ensure resolution
● Customer Service, ProductKnowledge, Quality Focus, Problem Solving, Market Knowledge,
Documentation Skills, Listening, Phone Skills, Resolving Conflict,Analyzing Information ,
SAP knowledge ,Multi-tasking
2014-2015 Convergys, Saint Paul MN
Sales Representative
● Receive inbound calls in a high volume call center
● Provide professional knowledge on products and services
● Build and maintain positive rapport with customers
2014-2014 Midwest Staffing, Saint PaulMN
CustomerServiceRepresentative
● Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken
● Determine charges forservices requested, collectdeposits or payments, or arrange for
billing
2010-2014 Mentoring Young Adults, Saint Paul MN
ExecutiveAssistance
● Conduct research, compile data, and prepare papers forconsideration and presentation by
executives, committees and boards of directors.
● Read and analyzeincoming memos, submissions, and reports to determine their
significance and plan their distribution.
● Prepare invoices, reports, memos, letters, financial statements and other documents, using
word processing, spreadsheet, database, or presentation software.
2008-2010 VIP Car Wash, Saint PaulMN
Account Payable
● Develop, implement, modify,and document record keeping and accounting systems, making
use of current computer technology.
● Prepare, examine, or analyze accounting records, financial statements, or other financial
reports to assess accuracy,completeness, and conformanceto reporting and procedural
standards.
Certifications:
2009 Customer Service Certification Anoka Ramsey, Coon Rapids MN 2015
2015 Anoka Ramsey Technical college, Coon Rapids MN Human Resources