This workshop explored challenges in managing language teachers and courses through discussion of scenarios. Participants ranked common language course management tasks by importance and time spent. These included managing resources, handling student issues, observing teachers, and providing professional development. The workshop also introduced a new book series on language education management and held a raffle for attendees.

1. Supporting and managing
language teachers:
challenges & insights
Brian North
Richard Rossner
Mila Angelova
Elzbieta Jarosz
Tim Herdon
©Eaquals Eaquals International Conference, Riga, 27 – 29 April 2017 www.eaquals.org 1

2. In this workshop …
• Exploration of language course management
challenges and solutions
• Discussion activity based on 3 scenarios
• Introducing the Language Education
Management series
©Eaquals Eaquals International Conference, Riga, 27 – 29 April 2017 www.eaquals.org 2

3. What do language course
managers do?
Ranking activity
Group A:
rank the items in importance
Group B:
rank the items in time spent
©Eaquals www.eaquals.org 3Eaquals International Conference, Riga, 27 – 29 April 2017

4. a) manage print and digital resources
b) deal with students’ queries, requests, problems
c) carry out performance management of teachers
d) provide professional development opportunities
e) carry out institutional self-assessment
f) observe teachers
g) recruit & induct new teachers
h) run teachers’ meetings
©Eaquals Eaquals International Conference, Riga, 27 – 29 April 2017 www.eaquals.org 4
What do language course
managers do?

5. Urgency / importance
prioritization matrix
Urgent but not important Urgent and important
Not urgent & not important Urgent but not important
©Eaquals Eaquals International Conference, Riga, 27 – 29 April 2017 www.eaquals.org 5
Urgency
Importance

6. Three discussion activities
Scenario A:
day-to-day management of a language school
Scenario B:
supporting professional development needs
Scenario C:
planning needs analysis
©Eaquals Eaquals International Conference, Riga, 27 – 29 April 2017 www.eaquals.org 6

7. ©Eaquals Eaquals International Conference, Riga, 27 – 29 April 2017 www.eaquals.org 7
Language Education Management
Published by OUP in partnership with Eaquals

8. Raffle!
Time:
Saturday 11a.m.
Place:
OUP Stand
©Eaquals Eaquals International Conference, Riga, 27 – 29 April 2017 www.eaquals.org 8