Theerthan C J is an experienced HR professional currently working as a Senior Analyst at Accenture Services Pvt Ltd. He is responsible for handling a team of 25 members providing HR services to clients in Canada, Poland, and North America. Previously, he worked at Flipkart Internet Pvt Ltd as a Senior Talent Acquisition Executive and at IBM India Pvt Ltd as a Senior HR Specialist. He has over 10 years of experience in recruitment, HR operations, and employee relations.

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Theerthan C J
CAREER OBJECTIVE
As an experienced HR professional, seeking opportunities where experience in HR end to end process, internal program development and
management, employee relations, and talent engagement will enhance a company’s overall strategic plan and direction. It would also involve HR
policymaking, improving & implementing the existing policy.
CURRENT ASSIGNMENT
Accenture Services Pvt Ltd. as Sr. Analyst – Service Delivery Ops (HR) 24 Nov 2016 to Till Date
HR Operations:
➢ Working as a Sr. Analyst – Service Delivery Ops in the HR Shared services department as a Team Lead for HR Shared Services team.
➢ Handling a team of 25 members for shared services and HRSS contact center from India for Cananda, Poland and North American
Clients.
➢ Responsible for Hire to Retire process for Kraft Heinz North American, Canadian and Europe regional employees.
➢ Responsible for client data protection.
➢ Responsible for HR policy development and documentation in line with the company’s corporate vision.
➢ Managing all client escalations and providing end to end HTR services within the agreed TAT.
➢ Single point of Contact for Accenture on shore and off shore employees for HRSS team.
➢ Responsible for performance evaluation of HRSS team for North America, Canada and Poland team.
➢ Responsible for Designing competitive training programs and arranging supplies and communications for the training programs of Kraft
Hienz regional and Global teams.
➢ Monitoring STD, FMLA, and annual reviews
➢ Managing the work flow by serving more than 30,000 employees for Kraft Hienz (NA, Canada and Europe Regions)
➢ Scheduling conference calls for the HR department
➢ Responsible for maintaining candidates’ information in Work Day and dovetail tools.
➢ Very good hands on client specific tools for maintaining the employee records. (Workday, Dovetail, Cerdian, Kronos, Outlook, Drop
Zone, Accenture People Portal).
➢ Responsible for Accenture new joinee orientation program for off shore and On shore employees (India, Bucharest, San Antanio).
Recruitment:
➢ Conducting interviews and filtering candidates for open positions for Kraft Hienz client.
➢ Sourcing and attracting candidates by using databases, social media etc
➢ Designing and implementing the overall recruiting strategy
➢ Develop and update job descriptions and job specifications based on process requirement and client requirement.
➢ Perform job and task analysis to document job requirements and objectives
➢ Screen candidates resumes and job applications
➢ Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule
➢ Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
➢ Onboard new employees in order to become fully integrated
➢ Provide analytical and well documented reports to the rest of the team
➢ Act as a point of contact and build influential candidate relationships and client during the selection process
➢ Promote company’s reputation as “best place to work”.
Accomplishment: Received Recognition points from Client (Kraft Hienz) for the HTR process Excellence.

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PREVIOUS ASSIGNMENT
Flipkart Internet Pvt Ltd. as Sr. Talent Acquisition Ops Executive Jun-2014 to 17 Nov 2016
Recruitment and HR Operations:
➢ Worked as a Sr. Talent Acquisition Ops Executive in the HR Shared services department as a Team Lead for Offer generation team.
➢ Recruitment coordination, Provide support to staffing team and hiring managers.
➢ Talent Mapping through Internal sources like ER tool, Linked IN, ANOB Source.
➢ Handling Internal sourcing mail box. Responsible for reviewing resumes to identify qualified applicants.
➢ Responsible for conducting interview and preparing bulk mailings.
➢ Complete all necessary paperwork with new hires and ensure all approvals and requirements have been met.
➢ Set-up Travel, Hotel, Video Conferencing, green job interviews and Car arrangement for interviewing candidates
➢ Onboarding employees in the system and providing support during induction to the facilitator.
➢ Transfers and Separation Formalities – Exit Interview and Full& Final Settlement.
➢ Exposure to all the requirements of Flipkart hiring across India.
➢ Point of contact for all the leadership referrals CV of 14 and above years of experience.
➢ BGV coordination, Daily reports to BGV team for the offer accepted candidates.
➢ Managing all escalations and resolving them related to Employee Referral program from employees, candidates, hiring managers and
recruiters.
➢ Responsible for training HR Ops new joinees.
➢ Reports which includes, New joinee reports for each onboarding, Monthly reports on Stocks, Monthly Reports on ER program.
➢ Pioneer for centralizing the bonus pay-out process in Flipkart, Tracking the Bonus Pay-out process throughout Flipkart Entities for
referral program.
Accomplishments:
➢ Recognized as the strongest team player and was asked to take up extra responsibilities.
➢ Appreciated for taking trainings for the new joiners in recruitment team.
➢ Appreciated by top level management for being very productive member continuously for 9 Months.
➢ Recognized for giving suggestions for process improvement and streamlining the new joinee reports.
PREVIOUS ASSIGNMENT
IBM India Pvt Ltd. As Sr. HR Specialist Aug-2010 to Jun - 2014
Recruitment and HR Operations:
➢ Working as an HR coordinator in the recruitment department.
➢ Sourcing candidates through vendors and various job portals.
➢ Posting optimally worded job requirements in external portals (eg.naukri.com) and internal portals
➢ Part of the work allocation team and ensuring efficient work allocation.
➢ Ensuring that the weekly targets are achieved as committed to business.
➢ Handled recruitment of different Skills, Kinds & Models
➢ Coordinating with Recruiters and Account Leads for smooth transaction of the recruitment process.
➢ Ensured adherence to the process that has been agreed and documented.
➢ Worked with the Blue Ambassador program ( For inducting new Employees ) on a special assignment
➢ Work in partnership with HR manager to ensure consistent, proactive HR support.
Post On boarding:
➢ Worked in administrative based activities including generating employee id's , I-Cards and etc
➢ Worked in HR Activities such as filling of forms , HR Policies and benefits, Collecting the necessary papers from the candidates such
as academic certificates, experience certificates, id proofs etc, Filling up ESI,PF form
➢ Finally Training which includes culture building through presentation, leadership address and different training games and team based
project to help the employees understand their new organizations.
Accomplishments:
➢ Received employee satisfaction mails for understanding the employee concerns and working on the action plan for retention.
➢ Interacted with the appropriate partnership for employee development program.
➢ Ensured appropriate partnership and alignment with the HRP organization.
➢ Suggested methods and remedies to bring down the Quality Rejects.

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➢ Actively participated in process improvement initiatives.
➢ Have taken initiatives in conduction process training for the new team members.
➢ Appreciated for supporting the campus hiring team and helping meet their targets
➢ Recognized as the strongest team player and was asked to take up extra responsibilities.
➢ I have recognized as top performer continuously for 8 months with 98% QC.
PREVIOUS ASSIGNMENT
PK4 Software Technologies (India) Pvt Ltd (Impel CRM) Bangalore
As CRM Support and Sales Executive. Sep-2009 to Jul-2010
Roles and Responsibilities:
➢ Getting and understanding the requirements from the clients.
➢ Understanding the requirement completely before proceeding.
➢ Identifying the clients through various sources like, data base, client references, etc to fill the budgeted revenue.
➢ To conduct the preliminary screening for entry, junior, middle and senior positions depending on the requirement from the client over a call
session.
➢ Coordinating with the clients.
➢ Follow up with the short-listed clients
➢ Guiding them to clear the solve task.
➢ Negotiating with the clients on the premium.
Accomplishments: Recognized as a star performer for 10 consecutive Month
EDUCATION QUALIFICATION
➢ Bachelor of Business management (BBM) from Mangalore University maintaining an aggregate of 65%
TECHNICAL SKILL AND SOFT SKILL
➢ Well versed with Windows OS and various applications in MS Office.
➢ Good communication skills
➢ Team Leader
➢ Loyal
STRENGTHS
➢ Having positive attitude and self- motivated
➢ Ability to work under pressure
➢ I am a keen observer and a quick grasper of any new learning.
➢ Optimistic
➢ Streamlining Processes
➢ Flexible and creative
PERSONAL DETAILS
Father’s name : Joyappa C U
Languages Known : English, Kannada, Hindi, Tamil, Malayalam and also Coorgie
Nationality : Indian
Date of Birth : 23 – 04 – 1989
Passport : Yes
DECLARATION
I hereby declare that the above mentioned information is true to best of my Knowledge.
Place: Bangalore Theerthan C J