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Profile
Bhavani Lakavath Mobile: 9000337923
E-Mail: bhanu0621@gmai.com
WORK OBJECTIVES
- To further my professional career with a Business development position in a world class company. Seek
to diversify my skills in another industry and as part of a larger organization.
- Is to become associated with a company where I can utilize my skills and gain further experience while
enhancing the company’s productivity and reputation.
WORK EXPERIENCE
Organisation : Thredz IT Pvt. Ltd., Hyderabad
THREDZ IT Pvt. Ltd founded in July 2006, in the field of IT Training, Consulting,
Recruitment, BPO, Data Processing & Other Training Related Services lead by a group of
dedicated & committed professionals ensuring high customer satisfaction.
Period : Aug 2015 – Till date
Job profile : Business Development Manager - BPO
Key Responsibilities:
• Serve as a SPOC for B2B accounts in IT/ITES/ BFSI / Media labs in all presales, sales and after sales
engagements
• Generation of leads, completing the sales process and negotiate commercial and contractual terms
• Actively involved with the operations management of existing projects, through defining and
implementing efficient processes and directing the team members to reach their goals.
• Developing new customers to increase visibility of the organisation.
• Act as a bridge between clients and Execution teams in operational issues and status reports
• Forecast process requirements in BPO business operations
• Scheduling – Activities across all functions (Analysts, Supervisor, Queue Monitoring functions, etc.)
• Managing Business Development activities like presentations, workshops and seminars.
Organisation : Skye ITS (India) Pvt. Ltd., Hyderabad
SkyeITS is a technology company, provides services that empower businesses to reduce
costs, improve productivity, generate ROI and eventually increase customer satisfaction.
Period : June 2013 – Aug 2015
Job profile : Business Development Manager
Key Responsibilities:
• As a Business Development Manager, handled Sales of ERP and BPO services and projects related to
Wellness industry.
• Coordinated with customers and global delivery teams and defined requirements for projects.
• Planned projects and assessed scope, schedule and quality of various projects.
• Maintained a track of all project progress, evaluated it on a regular basis and informed stakeholders
on same.
• Analysed projects and provided feedback to all customers and team members.
• Trained and mentored teams in providing optimal levels of customer services.
• Monitored all programs, identified potential risks and designed necessary mitigation plans
accordingly.
Organisation : i- STORAGE INDIA PVT.LTD
Period : Jan 2010 – June 2013
Job profile : Administrative Executive
Established in 2002, iStorage India Pvt. Ltd. is a leading and trusted distributor of Overland Storage, San Diego,
U.S.A., for its data storage solutions iStorage sells its award-winning Overland products & Solutions through its
strong relationships with, value-added resellers, distributors and storage integrators.
Key responsibilities:
• Identify the opportunities and submit necessary quotes.
• Preparation of Quotes & tenders for Sales Enquiries and follow-up for closure.
• Follow-up for the enquiries, Order status and payments.
• Preparation of internal sale order for the Purchase Orders received.
• Arranging Deliveries for all Export Consignments with necessary documentation.
• Routing Purchase Bills to Accounts after due checks.
• Co-Ordination with finance for releasing orders, preparation of advance cheques, placing cheque
indents for clearing the dues & outstanding payments.
• Ensuring Maintenance of relevant files & records pertaining to ISO, Projects, Vendors Customers, etc.
• Online Filing of Taxes monthly (i.e., VAT & CST Returns)
• Also handled NSIC and MSME registrations for the company.
Organisation : ZEN 3 info solutions (BPO)
Period : Jan 2006 – Nov 2009
Job profile : Customer Service Representative
Zen3 is a leading software solutions group developing innovative solutions for media, travel and technology
industries. Zen3 is a Teletext owned brand in Europe, India and the US providing technology solutions to Fortune
500 companies With over 12 years of online travel experience, They offers travel packages , Best deals ,deliver
real-time availability, pricing and booking of cruises, hotels, flights and ancillaries for business and leisure travel.
E-Guru, Media travel, ZEN3 now known as Teletext holidays
Key responsibilities:
• Handling inbound calls
• Selling holidays
• helping customers to find a suitable package holiday or to plan
• checking availability of the chosen holiday
• Meeting profit or sales targets
• Making Taylor made holiday packages
• Cruise lines
Organisation : Concen Tek Pvt. Ltd (BPO)
Period : Jan, 2004 – Jan 2006
Job profile : Contact Centre Trainee for sales
Concentek Is a outbound BPO in to financial marketing of products and services.
Key responsibilities:
• Generating leads for mobile phone packages of various service providers of USA
• Follow-up for closures.
Organisation : Frontier Business Systems Pvt. Ltd
Period : Jan 2003 – Dec 2003
Job profile : Front Office Executive cum Tele-sales and Customer Service:
Frontier Business systems (P) Ltd established in 1994, Frontier has invested considerably in automating its
business processes and internally maintains a state-of-the-art IT infrastructure for operational effectiveness.
Frontier is organized into SBU’s . Each SBU is run by professionals with experience, expertise and competence in
their respective businesses
Key Functional Areas
• Basic front office responsibilities along with handling customer calls.
• Assigning Service calls to Service teams
• Developing new customer / prospect list by tele-calling.
SKILLS
IT Skills MS Office (Word, PowerPoint & Excel)
Languages English, Telugu, Hindi
Human Resources functions Recruitment, Payroll, Performance management, Training, HR Policies
QUALIFICATION
Bachelor of Commerce (B.Com.) - From Osmania University (Passed in 2002).
PERSONAL INTERESTS
• Travelling
• Reading
PERSONAL DETAILS
Date of Birth : 19th
Oct 1981
Address : 4-3-45/2, Chand Khan Street,
Old Boiguda, Secunderabad - 500008
Bhavani Lakavath

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Bhavani Resume(1)

  • 1. Profile Bhavani Lakavath Mobile: 9000337923 E-Mail: bhanu0621@gmai.com WORK OBJECTIVES - To further my professional career with a Business development position in a world class company. Seek to diversify my skills in another industry and as part of a larger organization. - Is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. WORK EXPERIENCE Organisation : Thredz IT Pvt. Ltd., Hyderabad THREDZ IT Pvt. Ltd founded in July 2006, in the field of IT Training, Consulting, Recruitment, BPO, Data Processing & Other Training Related Services lead by a group of dedicated & committed professionals ensuring high customer satisfaction. Period : Aug 2015 – Till date Job profile : Business Development Manager - BPO Key Responsibilities: • Serve as a SPOC for B2B accounts in IT/ITES/ BFSI / Media labs in all presales, sales and after sales engagements • Generation of leads, completing the sales process and negotiate commercial and contractual terms • Actively involved with the operations management of existing projects, through defining and implementing efficient processes and directing the team members to reach their goals. • Developing new customers to increase visibility of the organisation. • Act as a bridge between clients and Execution teams in operational issues and status reports • Forecast process requirements in BPO business operations • Scheduling – Activities across all functions (Analysts, Supervisor, Queue Monitoring functions, etc.) • Managing Business Development activities like presentations, workshops and seminars. Organisation : Skye ITS (India) Pvt. Ltd., Hyderabad SkyeITS is a technology company, provides services that empower businesses to reduce costs, improve productivity, generate ROI and eventually increase customer satisfaction. Period : June 2013 – Aug 2015 Job profile : Business Development Manager Key Responsibilities: • As a Business Development Manager, handled Sales of ERP and BPO services and projects related to Wellness industry. • Coordinated with customers and global delivery teams and defined requirements for projects. • Planned projects and assessed scope, schedule and quality of various projects. • Maintained a track of all project progress, evaluated it on a regular basis and informed stakeholders on same. • Analysed projects and provided feedback to all customers and team members. • Trained and mentored teams in providing optimal levels of customer services.
  • 2. • Monitored all programs, identified potential risks and designed necessary mitigation plans accordingly. Organisation : i- STORAGE INDIA PVT.LTD Period : Jan 2010 – June 2013 Job profile : Administrative Executive Established in 2002, iStorage India Pvt. Ltd. is a leading and trusted distributor of Overland Storage, San Diego, U.S.A., for its data storage solutions iStorage sells its award-winning Overland products & Solutions through its strong relationships with, value-added resellers, distributors and storage integrators. Key responsibilities: • Identify the opportunities and submit necessary quotes. • Preparation of Quotes & tenders for Sales Enquiries and follow-up for closure. • Follow-up for the enquiries, Order status and payments. • Preparation of internal sale order for the Purchase Orders received. • Arranging Deliveries for all Export Consignments with necessary documentation. • Routing Purchase Bills to Accounts after due checks. • Co-Ordination with finance for releasing orders, preparation of advance cheques, placing cheque indents for clearing the dues & outstanding payments. • Ensuring Maintenance of relevant files & records pertaining to ISO, Projects, Vendors Customers, etc. • Online Filing of Taxes monthly (i.e., VAT & CST Returns) • Also handled NSIC and MSME registrations for the company. Organisation : ZEN 3 info solutions (BPO) Period : Jan 2006 – Nov 2009 Job profile : Customer Service Representative Zen3 is a leading software solutions group developing innovative solutions for media, travel and technology industries. Zen3 is a Teletext owned brand in Europe, India and the US providing technology solutions to Fortune 500 companies With over 12 years of online travel experience, They offers travel packages , Best deals ,deliver real-time availability, pricing and booking of cruises, hotels, flights and ancillaries for business and leisure travel. E-Guru, Media travel, ZEN3 now known as Teletext holidays Key responsibilities: • Handling inbound calls • Selling holidays • helping customers to find a suitable package holiday or to plan • checking availability of the chosen holiday • Meeting profit or sales targets • Making Taylor made holiday packages • Cruise lines Organisation : Concen Tek Pvt. Ltd (BPO) Period : Jan, 2004 – Jan 2006
  • 3. Job profile : Contact Centre Trainee for sales Concentek Is a outbound BPO in to financial marketing of products and services. Key responsibilities: • Generating leads for mobile phone packages of various service providers of USA • Follow-up for closures. Organisation : Frontier Business Systems Pvt. Ltd Period : Jan 2003 – Dec 2003 Job profile : Front Office Executive cum Tele-sales and Customer Service: Frontier Business systems (P) Ltd established in 1994, Frontier has invested considerably in automating its business processes and internally maintains a state-of-the-art IT infrastructure for operational effectiveness. Frontier is organized into SBU’s . Each SBU is run by professionals with experience, expertise and competence in their respective businesses Key Functional Areas • Basic front office responsibilities along with handling customer calls. • Assigning Service calls to Service teams • Developing new customer / prospect list by tele-calling. SKILLS IT Skills MS Office (Word, PowerPoint & Excel) Languages English, Telugu, Hindi Human Resources functions Recruitment, Payroll, Performance management, Training, HR Policies QUALIFICATION Bachelor of Commerce (B.Com.) - From Osmania University (Passed in 2002). PERSONAL INTERESTS • Travelling • Reading PERSONAL DETAILS Date of Birth : 19th Oct 1981 Address : 4-3-45/2, Chand Khan Street, Old Boiguda, Secunderabad - 500008