This paper was presented within 16th ICSQCC in Lucknow, ındia on 28th November 2013: Total quality (TQ) is a passion and a way of life for those organizations that live its message. The problem is how to generate the passion and the pride required to create quality in education. The significance of leadership for undertaking the transformation to TQ should not be underestimated. A key aspect of the leadership role in education is to train and empower teachers to give them the maximum opportunity to improve the learning of their students. Technology and innovative ideas are the other important tools for them. Not only in Turkey, but in many countries “training innovative minds through quality in education and technology use” has gained importance recently. Many educators and educational leaders are trying to find out the meaning of “quality” in education through the further technological innovations. This tendency seems to be changing the educational paradigm with respect to the Internet technologies. Massive open online courses (MOOCs) are getting very popular especially in American and European universities. Through some well-known IT companies teachers are trying new ways instead of the traditional ones. Experts think that the Internet and some other innovative ideas might be significant for the national systems of education as they may become the basis for the emerging global education system. In this paper, the author is going to share her experiences she gained during her participation to the Sixth Conference of MIT’s Learning International Networks Consortium on June 16th-19th, 2013 at MIT, Cambridge, Massachusetts, USA.

1. Hayal Köksal
DG (Turkey), World Council for Total Quality & Excellence in Education
hayal@boun.edu.tr hayal@hayalkoksal.com
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

2. 
Total quality (TQ) is a passion and a way of life for those organizations
that live its message. The problem is how to generate the passion and
the pride required to create quality in education. The significance of leadership
for undertaking the transformation to TQ should not be underestimated. A key aspect of the
leadership role in education is to train and empower teachers to give them the maximum
opportunity to improve the learning of their students. Technology and innovative ideas are the
other important tools for them.

Not only in Turkey, but in many countries “training innovative minds
through quality in education and technology use” has gained impor tance
recently. Many educators and educational leaders are trying to find out the meaning of
“quality” in education through the further technological innovations. This tendency seems to be
changing the educational paradigm with respect to the Internet technologies. Massive open
online courses (MOOCs) are getting ver y popular especially in American and
European universities. Through some well-known IT companies teachers are trying new ways
instead of the traditional ones. Experts think that the Internet and some other innovative ideas
might be significant for the national systems of education as they may become the basis for the
emerging global education system.

In this paper, the author is going to share her experiences she gained
during her par ticipation to the Sixth Conference of MIT’s Learning
International Networks Consor tium on June 16 th -19 th , 2013 at MIT,
Dr. Hayal KÖKSAL @ 16th
Cambridge, Massachusetts, USA. ICSQCC, Lucknow, INDIA

3. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

4. POLICY
CURRICULUM
PARENTAL
INVOLVEMENT
ASSESSMENT
THEIR
ATTITUDES &
ABILITIES
FACILITIES
BUT
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

5. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

6. Teachers’ efforts to develop
professionally will influence
their own practice,
and indirectly,
the achievement of their
students (OECD, 1998)
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

7. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

8. 
It seems that through
some modifications in
the educational
system we have been
trying to make
progress, but doesn’t
it seem to have been
taking place in the
“wrong jungle”?
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

10. What about the successful schools?
MIT
HARVARD UNIVERSITY
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

11. 


Everyone is an expert when it comes to
education. After all, everyone has gone to
school.
However, “Consensus on what should be
taught and how it should be taught is not easy
to achieve!”
Today we are in a new century. The scientists
used to say that: “The 21st Century will be
remembered as the “Century of Quality”
towards the end of the 20th Century.
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

12. 



Do you feel any signals of a better and more
qualified educational system in your
country?
What about the innovations and effective
use of technology?
What are the current conditions of schools?
Are school people happy with them, with
their products?
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

13. It is obvious that the use of TOTAL
QUALITY will take place in the classroom,
and the main actor_ teacher will be
responsible for it.

“Training innovative teachers” and
“effective use of technology” will be the
main concerns of this presentation.

Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

14. 



Total Quality Management (TQM) is not just a
technology;
it is a philosophy and a methodology that assists
institutions to manage change,
and to set their own agendas for dealing with the
new external pressures.
It is an attitude-a different way of looking at the
school environment.
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

15. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

16. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

17. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

18. Take the advantage of experience and wisdom of
teachers in the planning process. Encourage them to
participate in .
They should be familiar with innovations and change
through
a- In-service and
b-Pre-service programs.
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

19. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

20. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

21. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

22. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

23. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

24. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

25. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

26. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

27. Innovative Teachers Program (2005- )
“Collaborative Coaching Program”
(Ministry of Education-EğiTek + Microsoft Turkey )
Localizer, Trainers & Advisor: Hayal Köksal
32 hour-training for Innovative Teachers
32 hour-training for coaches
12 hour-training for school administrator as supporter
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

28. MICROSOFT’s PiL PROGRAMI for Turkish
Teachers since 2005
http://yenilikciogretmenler.meb.gov.tr

29. INNOVATIVE COACHES FROM
VARIOUS REGIONS OF TURKEY

30. Turkish Innovative Teachers at World
Wide Innovative Teachers’ Forums
HELSİNKİ WORLDWIDE
FORUM (2008)
PHILEDELPHIA WORLDWIDE INNOVATIVE
TEACHERS FORUM (2007):
TÜRKİYE was awarded with the
Second Best Project concerning
Collaboration

31. TWO COURSES at BOĞ AZİ Çİ UNIVERSITY
(Pre-Service Training)

32. “INNOVATIVE TEACHING”
as an Elective Course for the students of
Educational Faculty since the academic year
of 2005- 2006
Designer & Teacher Trainer: Hayal Köksal
3 hours X 14 weeks= 42 hours for teacher candidates
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

33. Fun, Collaboration &
Creativity at University

34. “TEACHERS of the FUTURE”
as an Elective Course for the students of
Educational Faculty since the academic
year of 2011-2012
Designer & Teacher Trainer: Hayal Köksal
3 hours X 14 weeks= 42 hours for teacher candidates
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

35. 


The Objectives of this course are to develop a basic understanding of
Quality, Personal Quality, Quality Leadership among the future
workforce of the community, the difference between innovation and
innovativeness, to internalize how to “manage change” in 21st Century
organizations, to learn the recent techniques and approaches concerning
innovation, leadership roles and skills in the work environment, to
understand the importance of using technology at various settings
through some “Information and Communication Technology (ICT)”
projects and some innovative techniques for the new life styles, to be
familiar with the problems of challenged human resources, to learn how
to conduct İmece (quality) circles and to improve “peace and quality”
concepts at work. On the other hand; Leadership Styles, Personal
characteristics of Effective Leaders, Leadership Skills in the Society and
various organizations, Communication Skills, The Role of the Leaders in
Strategic Planning Process, Managing People, Managing Organizations
and Managing Change will be studied in detail to develop a global
understanding for the changing world. Each term a new issue is analyze;
Dr. Hayal KÖKSAL @ 16th ICSQCC, or “Peace”.
like “The Challenged”, “Human Dignity” Lucknow, INDIA

36. 

This course is for the ones who are very close to
their graduations professional lives. Recent
developments in daily life and innovative ideas for
business world, including the quality journeys of
overseas organizations will be introduced.
Attendance is essential, for project-based leading is
realized. It is mainly open to all students who will
be leaders of the future in any field.
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

37. •Introduction
•Defining
Quality, Personal Quality & Leadership
•Main pillars and principles of Total Quality in Education &
and goals: Strategic planning,
•Organizational culture and climate
•Leadership in 21st Century: Discussion on the Big Picture
•Innovation, innovative and innovativeness: Sample cases from Turkey.
•Qualities of effective leaders/teachers
•“Challenged students in Turkey and in the world”.
•Developing team work and circles at work.
•ICT Sample projects from Turkey, India, USA and some other
European countries (Leadership, Marketing, Career
Portfolio).
•Human Dignity & Humiliation Studies for future leaders.
•General Evaluation.
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

38. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

39. 1.
2.
Massive open online courses (MOOCs) provide either free of relatively
inexpensive education that can be compared to traditional face-to-face forms of
learning in terms of quality and effectiveness of training.
Emerging self-regulated educational online communities rely on the
technologies and web services that provide peer-to-peer communication and
interaction.
3.
Creation and utilization of open knowledge bases such as Wikipedia or “Ekşi
Sözlük” is a part of new educational reality.
4.
The main foundations of modern educational philosophy are moving from
constructivism to connectivism.
5.
Education becomes a highly fragmented process of utilizing a constantly
changing set of tools alongside with shifting roles of the individuals who
participate in it according to their interests and abilities.
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

40. Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

41. 1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Classroom management in perspective_ Why do new
teachers have difficulty in managing classroom?
Understanding the basic psychological needs of students.
Establishing positive students-teachers relationship.
Creating positive peer relationship.
Working with parents.
Developing standards for classroom behaviour.
Enhancing students’ motivation to learning.
Responding to violations of rules.
Using problem-solving skills to respond bad behaviours
within the classroom. SQC Philosophy.
Developing Dr. Hayal KÖKSALbehaviour changeINDIA
individual @ 16th ICSQCC, Lucknow, plans.

42. The new paradigm of education relies largely on innovations in
ICT. Educational events are not only limited with classroom
activities, conferences and international gatherings may also
be realized through the Internet.
Thus, finance does not form the greatest obstacle for the
participants. For instance national and international meetings
might be held more often and more issues might be discussed
by more participants.
It might be a good opportunity for the WCTQEE to share
quality-focused experiences via MOOCs with all world
citizens.
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

43. Another good example of that is the
“International ICT Seagulls Project “
which lasted for ten years with the support and
collaboration of the City Montessori School in India,
QUEST-Nepal in Nepal, NYDT in South Africa, and
Kingston University in UK. Through the training CD
and Skype conferences, students and teachers of the
project met in the Cyber world.
www.bilisimcimartilar.com
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

44. Δ
The lacking IT
facilities of
some schools
creates broken
hearts within
teachers and
students. They
lose their trust
to the
educational
system of their
communities.
+
The productivity of coming
together in a Conference Hall,
and the wonderful feeling of
making new friends and meeting
old friends cannot be realized
through cyber gatherings. We
never miss the chance of coming
together for the Annual Meetings
of the WCTQEE. It is our joy, it is
our privilege and also it is the
way of sharing our love, trust and
respect to each other.
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

45. The problem;
How to bring those two issues together
effectively.



Do you agree with me?
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

46. 
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ARCARO, J. (1995).”Creating Quality in the Classroom”, Kogan page, USA.
BONSTINGL, J.J. (1996). “Schools of Quality”, 2nd Edition, ASCD, Virginia, USA.
BUKHTOYAROV, M. and Anna (2013). “Five Trends of Educational Change: Reshaping
the Humanity with Global Network Tools”. 6th MIT LINC, Boston, USA.
DAHLGAARD,J.J.,K.Kristensen, G.K.Kanji,(1995). “TQM Leadership” in “TQM
Proceedings of the First World Congress”, Edited by Gopal K.Kanji, Chapman and Hall,
London.
GREENWOOD, M.S., Helen J.Gaunt, (1994).”Total Quality Management for Schools”,
Cassell Education, Kent.
HILLIARD, ASA III.(1991).”Do We Have The Will To Educate All Children?”, Educational
Leadership, 49 (1),pp. 31-36.
KÖKSAL, H. (2006). “Innovative teachers e-book”, www.yenilikciogretmenler.meb.gov.tr .
LOPEZ, C. (1994). “The Role of the Teacher in Today’s Language Classroom”, in “Teacher
Development”, edited by Thomas Kral, USIA,Washington.
Microsoft Partners in learning Progress Report (2007). Redmons, USA.
OECD, (1998). “Staying Ahead- In-service Training and Teacher Professional
Development”, Centre for Research and Innovation, France.
………..((1990).”The Teacher Today”, Centre for Research and Innovation, France.
Dr. Hayal KÖKSAL @ 16th ICSQCC, Lucknow, INDIA

47. DHANYAVAD