To Study the Role of Quality Management System to Improve Effectiveness of Quality Culture in International Relations Department at University Of Karachi
Quality Management System (QMS) is a permanent feature of all renowned universities of the world. Earlier it was perceived that Quality Management is only an area which may be applied in manufacturing and other Engineering sectors of life. However, now this trend has been changed and quality assurance agencies of the world are giving due emphasis to apply QMS in education industry. This cultural change ultimately improves the quality of education and services as well. Higher Education of Pakistan has taken revolutionary steps in this regard and now Quality Assurance program is running in good number of universities of Public and private sectors. As per Higher Education Commission compulsions, all public and private universities of Pakistan are required to establish their Quality Enhancement Cells (QECs). There are multiple challenges, hindrances and reluctant behaviors in the way of QMS. The first and important hurdle is the cultural change and i.e quality culture. Furthermore, the implementation of quality culture may measure and evaluate educational performance of the process, and may be used for the evaluation of strengths and weaknesses. This programme may contribute for credibility and standardization of academic programmes. Different world wide recognized quality parameters like ISO 9001-2008, International Workshop Agreement-2 (IWA-2) certification may be accredited to different university programmes. This will increase the level of motivation, credibility and recognition both for students and the teachers. A thorough study has been conducted in university of Karachi (International Relations Department) Pakistan and existing trends, facts and quality culture parameters are evaluated in this paper.
Institutional and Program Self-Evaluation (IPSE): Towards Institutional Susta...IJAEMSJORNAL
Over the past years, quality assurance processes in education have become increasingly common and are steadily gaining in importance in all public and private higher education institutions. This, in turn, has brought about calls for greater accountability on the part of educational providers in measuring outputs or outcomes through quality assurance processes. Presently, the NONESCOST is continuously pursuing its quest for quality education as manifested by its International Certification on ISO 9001 and AACCUP Accreditation. With the recent challenge for all private and public HEIs on Institutional Sustainability Assessment (ISA), NONESCOST is taking its first step. Hence, this study was undertaken to ascertain the extent of compliance of the College to the Key Result Areas (KRAs) of ISA and its significant difference and relationship. Descriptive method was used in the study using the Self-Evaluation Document (SED) of the CHED-ISA administered to the College Officials and employees using purposive sampling technique. The study revealed that NONESCOST is greatly compliant as a whole and as to the five KRAs but the indicators were not fully met at a level of excellence that can be a model for others. A significant difference exist at 0.05 level for KRA1-Governance and Management, KRA2-Quality of Teaching and Learning, KRA3-Quality of Professional Exposure, Research and Creative Work, and KRA5-Relations with the Community. Further, no significant relationship exists between Governance and Management to; KRA2, KRA3 and KRA5 while a significant relationship exist between Governance and Management and KRA4: Support for Students.
Quality Assurance in Teacher Education: Trends and Challenges in IndiaAntonysamy K S
Academic achievement is definitely an indicator of QA. Similarly there are many other quality indicators that need to be taken seriously into consideration. I think the primary aim of QA is to maintain a standard as well as to meet the implied or stated needs of the customers, namely learners. I just thought I should focus the attention on the needs of the learners, the important stakeholders of HE.
Institutional and Program Self-Evaluation (IPSE): Towards Institutional Susta...IJAEMSJORNAL
Over the past years, quality assurance processes in education have become increasingly common and are steadily gaining in importance in all public and private higher education institutions. This, in turn, has brought about calls for greater accountability on the part of educational providers in measuring outputs or outcomes through quality assurance processes. Presently, the NONESCOST is continuously pursuing its quest for quality education as manifested by its International Certification on ISO 9001 and AACCUP Accreditation. With the recent challenge for all private and public HEIs on Institutional Sustainability Assessment (ISA), NONESCOST is taking its first step. Hence, this study was undertaken to ascertain the extent of compliance of the College to the Key Result Areas (KRAs) of ISA and its significant difference and relationship. Descriptive method was used in the study using the Self-Evaluation Document (SED) of the CHED-ISA administered to the College Officials and employees using purposive sampling technique. The study revealed that NONESCOST is greatly compliant as a whole and as to the five KRAs but the indicators were not fully met at a level of excellence that can be a model for others. A significant difference exist at 0.05 level for KRA1-Governance and Management, KRA2-Quality of Teaching and Learning, KRA3-Quality of Professional Exposure, Research and Creative Work, and KRA5-Relations with the Community. Further, no significant relationship exists between Governance and Management to; KRA2, KRA3 and KRA5 while a significant relationship exist between Governance and Management and KRA4: Support for Students.
Quality Assurance in Teacher Education: Trends and Challenges in IndiaAntonysamy K S
Academic achievement is definitely an indicator of QA. Similarly there are many other quality indicators that need to be taken seriously into consideration. I think the primary aim of QA is to maintain a standard as well as to meet the implied or stated needs of the customers, namely learners. I just thought I should focus the attention on the needs of the learners, the important stakeholders of HE.
• The monitoring and evaluation of the institutional processes require a carefully structured system of internal and external review. The NAAC expects the Institutions to undertake continuous Academic and Administrative Audits (AAA). This presentation is intended to serve as advisory to all accredited HEIs who volunteer to undertake AAA. The pros and cons of this process are also highlighted. Academic and Administrative Audit is the process of evaluating the efficiency and effectiveness of the administrative procedure. It includes assessment of policies, strategies & functions of the various administrative departments, control of the overall administrative system, etc. This checklist gives an overview what the audit committee members may look into while visiting an institution for this purpose. It invariably follows the Quality Indicators Framework prescribed by Accreditation Council in India.
Quality Assurance in Higher Education - Controversies of Language, Power and ...CeciliaTsui42
Quality Assurance in Higher Education - Controversies of Language, Power and Change by Dr Cecilia Tsui.
Keywords: Quality Assurance, Higher Education, Language, Power, Change
Building a Quality Management System in Higher Educationijtsrd
Undergraduate research on issues of women's empowerment can be promoted in institution. Programmes on population education and premarital counselling can be important activities, which will greatly help college students both boys and girls The quality management systems in higher education can be developed specific to the location objectives of the institution, social environment, expectations of the students and locally available resources. Importantly, more can be learned from each other's experience. Upgradation of quality education in colleges is a universal need. If average colleges feel the need to adopt new initiatives, the better colleges need to create new systems. Prominent institutions in the society need to compete with their own ambitious goal of total quality education. This is the basic purpose of the mass movement towards quality education initiated by assessment and accreditation exercise Mr. Khatik Abdul Raheem ""Building a Quality Management System in Higher Education"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd23986.pdf
Paper URL: https://www.ijtsrd.com/humanities-and-the-arts/education/23986/building-a-quality-management-system-in-higher-education/mr-khatik-abdul-raheem
Review Jurnal Internasional
“Total Quality Management in Saudi Higher Education” Khadijah Mohammed Alzhrani Bashayer Ali Alotibie, Azrilah Abdulaziz, PhD, Information System department Faculty of Computing & Information Technology King Abdulaziz University Jeddah, Saudi Arabia
This paper is an attempt to address the problems that Cavite State University Naic Branch are facing : drop in enrollment, a drop in passing in licensure examinations, job competitiveness of graduates and university instructors' qualifications.
This study aimed to identify the strategic leadership practices and their relation to improving the
quality of educational service in the Palestinian universities in the Gaza Strip. The researcher used the
analytical descriptive method. The study population consists of all the supervisors working in three universities
in the Gaza Strip (The Islamic University, Al-Azhar University, and Al-Aqsa University). A random sample of
177 employees was selected by 50% of the study population
• The monitoring and evaluation of the institutional processes require a carefully structured system of internal and external review. The NAAC expects the Institutions to undertake continuous Academic and Administrative Audits (AAA). This presentation is intended to serve as advisory to all accredited HEIs who volunteer to undertake AAA. The pros and cons of this process are also highlighted. Academic and Administrative Audit is the process of evaluating the efficiency and effectiveness of the administrative procedure. It includes assessment of policies, strategies & functions of the various administrative departments, control of the overall administrative system, etc. This checklist gives an overview what the audit committee members may look into while visiting an institution for this purpose. It invariably follows the Quality Indicators Framework prescribed by Accreditation Council in India.
Quality Assurance in Higher Education - Controversies of Language, Power and ...CeciliaTsui42
Quality Assurance in Higher Education - Controversies of Language, Power and Change by Dr Cecilia Tsui.
Keywords: Quality Assurance, Higher Education, Language, Power, Change
Building a Quality Management System in Higher Educationijtsrd
Undergraduate research on issues of women's empowerment can be promoted in institution. Programmes on population education and premarital counselling can be important activities, which will greatly help college students both boys and girls The quality management systems in higher education can be developed specific to the location objectives of the institution, social environment, expectations of the students and locally available resources. Importantly, more can be learned from each other's experience. Upgradation of quality education in colleges is a universal need. If average colleges feel the need to adopt new initiatives, the better colleges need to create new systems. Prominent institutions in the society need to compete with their own ambitious goal of total quality education. This is the basic purpose of the mass movement towards quality education initiated by assessment and accreditation exercise Mr. Khatik Abdul Raheem ""Building a Quality Management System in Higher Education"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd23986.pdf
Paper URL: https://www.ijtsrd.com/humanities-and-the-arts/education/23986/building-a-quality-management-system-in-higher-education/mr-khatik-abdul-raheem
Review Jurnal Internasional
“Total Quality Management in Saudi Higher Education” Khadijah Mohammed Alzhrani Bashayer Ali Alotibie, Azrilah Abdulaziz, PhD, Information System department Faculty of Computing & Information Technology King Abdulaziz University Jeddah, Saudi Arabia
This paper is an attempt to address the problems that Cavite State University Naic Branch are facing : drop in enrollment, a drop in passing in licensure examinations, job competitiveness of graduates and university instructors' qualifications.
This study aimed to identify the strategic leadership practices and their relation to improving the
quality of educational service in the Palestinian universities in the Gaza Strip. The researcher used the
analytical descriptive method. The study population consists of all the supervisors working in three universities
in the Gaza Strip (The Islamic University, Al-Azhar University, and Al-Aqsa University). A random sample of
177 employees was selected by 50% of the study population
Similar to To Study the Role of Quality Management System to Improve Effectiveness of Quality Culture in International Relations Department at University Of Karachi
Recommendations Specific Strategies Adopted by Internal Quality Assurance Cel...ijtsrd
It is widely recognised that the quality higher education promotes comprehensive and multi level development by enhancing human and technical capabilities of the society. Development of higher education and development of a country are closely related. Therefore quality assurance in higher education has been one of the major challenges in the development agenda not only in India but also all over the world. In this context IQACs of NAAC accredited colleges are functioning for sustenance and enhancement of internal quality of the higher education institutions. In Odisha only 192 colleges out of 520 UGC affiliated colleges have valid NAAC accreditation status. Therefore it is significant to study the strategies adopted by IQACs in relation to follow up activities during post NAAC accreditation period. The exploratory survey method was adopted in the present study. The sample of the study comprised of 12 NAAC accredited colleges in which 6 were autonomous colleges and 6 were non autonomous colleges, 6 were rural colleges and 6 were urban colleges, 6 were government colleges and 6 were non government aided colleges. Purposive sampling techniques was adopted to select the sample colleges. The data related to NAAC recommendations and strategies adopted by IQACs during post NAAC accreditation period were collected through information cum observation schedule and taking interviews of the IQAC members and coordinators with the help of Interview Guide. Content analysis techniques was adopted for analysis and interpretation of collected data. The study reveals that IQACs are taking steps to undertake strategies to follow up the recommendation given by NAAC peer team during their visit to the institution. Autonomous colleges are in better position in comparison to non autonomous colleges. Future challenges of quality higher education needs to be linked with the proper functioning of IQACs which can sustain and enhance institutional quality. Dr. Susanta Kumar Giri "Recommendations-Specific Strategies Adopted by Internal Quality Assurance Cells: A Critical Analysis" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-2 , February 2021, URL: https://www.ijtsrd.com/papers/ijtsrd38538.pdf Paper Url: https://www.ijtsrd.com/humanities-and-the-arts/education/38538/recommendationsspecific-strategies-adopted-by-internal-quality-assurance-cells-a-critical-analysis/dr-susanta-kumar-giri
International Journal of Humanities and Social Science Invention (IJHSSI) is an international journal intended for professionals and researchers in all fields of Humanities and Social Science. IJHSSI publishes research articles and reviews within the whole field Humanities and Social Science, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Quality standards and enhancement in zimbabwean universities; the role of lec...Daisy Ifeoma
This paper discusses the roles of lecturers in improving quality of university education in Zimbabwe. The paper contends that continuous and holistic improvement in university education system requires the collaborative efforts of various stakeholders both internal and external with focus on the role of lecturers.
Problems and Constraints Faced by Internal Quality Assurance Cells with Refer...ijtsrd
It is a fact that development of higher education and development of a country are closely related. Any country that is developed today in the world is mainly for its quality higher education. Therefore quality assurance in higher education has been one of the major challenges in the development agenda not only in India but also all over the world. In this context IQACs of NAAC accredited colleges are functioning for sustenance and enhancement of internal quality of the higher education institutions. In Odisha only 192 colleges out of 520 UGC affiliated colleges have valid NAAC accreditation status. Therefore it is significant to explore the problems and constraints faced by IQACs of autonomous colleges in comparison with non autonomous colleges of Odisha in their functioning. The exploratory survey method was adopted in the present study. Total 6 autonomous and 6 non autonomous NAAC accredited colleges were included purposively in the sample of the study. On the basis of pilot study and NAAC prescribed guidelines focus group discussion guide was developed and conducted. Collected data were analysed by adopting content analysis techniques. The study has revealed that IQACs of autonomous colleges and non autonomous colleges are facing various problems and constraints. However autonomous colleges are in better position than non autonomous colleges. Appropriate steps need to be taken by policy makers, administrators, quality experts, IQAC members, Principals, teachers, students, alumni and civil society members to solve the problems and constraints by which institutional quality can be sustain and enhanced. Computational cost. It also has high accuracy and real time performance. Dr. Susanta Kumar Giri "Problems and Constraints Faced by Internal Quality Assurance Cells with Reference to Quality Improvement Practices in NAAC Accredited Autonomous and Non-Autonomous Colleges" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd41280.pdf Paper URL: https://www.ijtsrd.comhumanities-and-the-arts/education/41280/problems-and-constraints-faced-by-internal-quality-assurance-cells-with-reference-to-quality-improvement-practices-in-naac-accredited-autonomous-and-nonautonomous-colleges/dr-susanta-kumar-giri
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Functions and Rules of Institutional Quality Assurance Cell (IQAC) Md. Nazrul Islam
After completion of the training workshop, the participants will be able to know:
- the Significance of IQAC;
- QA in Higher Education;
- Institutional Quality Assurance Cell (IQAC)
- Establishment of IQAC
- Objectives of the IQAC
- Purposes of Quality in Higher Education
- The Role of IQAC
- IQAC Management
- Quality Assurance Committee (QAC)
- Functions of IQAC
- Conclusion
The study aimed to evaluate the “Human resource management for vocational schools at Bac Ninh province, Viet Nam: A model of faculty development program”. It concentrated on evaluating the existing Human resource management for vocational schools of the province, determining demographic profile of the respondents, profile of vocational schools. In order to come up with this analysis, a survey covering 50 specific vocational schools is implemented aiming to assess current status of the development of contingent of teachers and the factors affecting the development of teaching staff for vocational schools in Bac Ninh province such as Human resource planning; Recruitment and selection; Training and development Retention and maintenance; Promotion; Labor relations; and Transfer and retirement. Thereby, identifing the limitations in Human resource management of vocational schools. Based from all the findings of this study, the following conclusions were derived: The human resource management of vocational schools on Bac Ninh province still limited. Human resources in sufficient quantity, but the structure is not reasonable, lack of highly qualified and experienced faculty. Support policies are not sufficient to motivate faculty and attract highly qualified human resources. From the cited summary of findings and conclusions, the following are hereby recommended: Re-examining all the plans and programs for the Quality of Human Resource so that necessary updating and modification can be done; Strongly focusing on recruitment process and policies of training and retraining human resources, Specific strategies for implementing these plans must also be considered. Conducting regular evaluation of all the programs must be implemented.
Leadership and learning with revisions dr. lisa bertrand-nfeasj (done)William Kritsonis
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Functional Utility of Internal Quality Assurance Cells in NAAC Accredited Col...YogeshIJTSRD
It is a fact that development of higher education and development of a country are closely related. Any country that is developed today in the world is mainly for its quality higher education. Therefore quality assurance in higher education has been one of the major challenges in the development agenda not only in India but also all over the world. Dr. Susanta Kumar Giri "Functional Utility of Internal Quality Assurance Cells in NAAC Accredited Colleges: A Critical Analysis" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45005.pdf Paper URL: https://www.ijtsrd.com/humanities-and-the-arts/education/45005/functional-utility-of-internal-quality-assurance-cells-in-naac-accredited-colleges-a-critical-analysis/dr-susanta-kumar-giri
Factors Affecting Higher Education Quality in Bangladesh: An Attempt to Impro...IJSB
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Total Quality Management in Higher EducationTQM at University Coll.docxnanamonkton
Total Quality Management in Higher Education
TQM at University College of Boras
QASIM ALVI
8/22/2014
The study highlights the general principle of the TQM through a case study in the university of Boras
Contents
Chapter 1: Introduction:4
1.1Background:4
1.2 Quality System at University College of Boras:5
1.3 Research Area:6
1.4 Purpose of the Thesis:7
1.5 Thesis Structure:7
Chapter 2: Research Methodology:9
2.1 Induction and Deduction:9
2.2 Quality Research:9
2.3 Reliability and Validity:10
2.4 Data Collection:11
2.5 Aims and Objectives:12
2.6 Research Question:12
2.7 Survey and Questionnaire:13
Chapter 3: Summary Literature Review:15
3.1 Quality of Higher Education:16
Chapter 4: Limitation:19
Abstract:
The aim of the thesis is to shed light on the principles of TQM and identify the approach that can increase the effectiveness and efficiency of the academic institution. The study is based upon a case study of a university called “University College of Boras” that will explore the quality management of the administrative structure, departments and academic area. The study incorporates evaluation and analysis of the present quality work of the university. Moreover, the TQM principles are compared with the issues of the university in order to shed light on the weakness and strength of the institution.
This dissertation will include a complete thorough analysis of the TQM of the university and identify the problem statements along with recommendation to improve the quality. The data will be collected through primary data collection method by conducting surveys and interviews whereas secondary data is collected by studying the preexisting articles, books and literature.
Chapter 1: Introduction:
The Higher Education institutions are rapidly increasing methods and technologies in order to improve the quality of the academic institutions. The administrators of UCB has launched quality administration sector in order to improve the standard of their education system according to the principles of the Total Quality Management
(Oakland, 2014).
Higher Training Institutions (HEIs) has implemented the TQM principles, and it has reinforced the dimension of quality of institutions and subsequent education. The university has decided to conduct an evaluation of the quality work that we cover in the thesis therefore; we benchmark the assessment with the TQM philosophy.
This chapter therefore, defines the background of the thesis, research area, purpose of thesis and structure of the thesis.
Background:
At the start of the twentieth century a rapid development in higher vocational education was started. According to the statistics a rapid increment in the assort of students and scholars has occurred by 1940. From the year 1975 until 2000, university colleges were established as to increase the accessibility of the higher education in Sweden.
The higher education in Sweden emphasize on three basic attributes that incorporates education, research an.
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A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
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To Study the Role of Quality Management System to Improve Effectiveness of Quality Culture in International Relations Department at University Of Karachi
1. IOSR Journal of Business and Management (IOSR-JBM)
e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 18, Issue 5 .Ver. I (May. 2016), PP 00-00
www.iosrjournals.org
DOI: 10.9790/487X-18050XXXXX www.iosrjournals.org 1 | Page
To Study the Role of Quality Management System to Improve
Effectiveness of Quality Culture in International Relations
Department at University Of Karachi
Zahid Yaqub1
, Dr Kamal Haider2
1
(PIQC, Faculty of Humanities and Social Sciences/HamdardUniversity,Pakistan
2
(Faculty of Humanities and Social Sciences, / Hamdard University, Karachi)
Abstract: Quality Management System (QMS) is a permanent feature of all renowned universities of the
world. Earlier it was perceived that Quality Management is only an area which may be applied in
manufacturing and other Engineering sectors of life. However, now this trend has been changed and quality
assurance agencies of the world are giving due emphasis to apply QMS in education industry. This cultural
change ultimately improves the quality of education and services as well. Higher Education of Pakistan has
taken revolutionary steps in this regard and now Quality Assurance program is running in good number of
universities of Public and private sectors. As per Higher Education Commission compulsions, all public and
private universities of Pakistan are required to establish their Quality Enhancement Cells (QECs). There are
multiple challenges, hindrances and reluctant behaviors in the way of QMS. The first and important hurdle is
the cultural change and i.e quality culture. Furthermore, the implementation of quality culture may measure
and evaluate educational performance of the process, and may be used for the evaluation of strengths and
weaknesses. This programme may contribute for credibility and standardization of academic programmes.
Different world wide recognized quality parameters like ISO 9001-2008, International Workshop Agreement-2
(IWA-2) certification may be accredited to different university programmes. This will increase the level of
motivation, credibility and recognition both for students and the teachers. A thorough study has been conducted
in university of Karachi (International Relations Department) Pakistan and existing trends, facts and quality
culture parameters are evaluated in this paper.
Keywords: Quality, , Quality Management System, Culture, Higher Education, Standard
I. Introduction
This chapter reflects outlines of research study accomplished on the topic “To Study the Role of
Quality Management System to Improve Effectiveness of Quality Culture in International Relations Department
at University of Karachi, Pakistan”. This chapter assists to identify the research scope; particularly a study
conducted in University of Karachi and its International Relations Department. It defines the ongoing Quality
Management efforts through Quality Enhancement Cell. It would also cater for the previous researches, done
and the quality practices going on in the department of International Relations. The broader parameters are
Customer focus and satisfaction, internal communication, infrastructure, programme design, teaching process,
assessment process, product management. Some areas related to teachers feedback and study are documentation
management and work environment are included in the study.
II. Literature Review
Quality development in higher education needs to go beyond the implementation of rules and processes
for quality management purposes in order to improve the educational quality. Quality development rather has to
focus on promoting a quality culture which is enabling individual actors to continuously improve their
profession. While this understanding of quality as part of the organisational culture gains more importance there
is still a lack of fundamental research and conceptual understanding of the phenomenon in itself. This article
aims to lay the foundations for a comprehensive understanding of quality culture in organisations, focussing on
higher education.
2.1 DEVELOPMENT OF EDUCATION IN PAKISTAN
Education is an element that plays the role of governance in the society. The functions of the
educational institutions are to physically, mentally, psychologically, moraly ,cognitively, socially, and
spiritually develop the people. It improves and promotes the economic, social, political and cultural life of the
nation. All over the world Universities are the key places for the guidance of the population for their devised
roles and expectations by the society. There is a very significant linkage between education and the
2. To Study the Role of Quality Management System to Improve Effectiveness of Quality Culture ..
DOI: 10.9790/487X-18050XXXXX www.iosrjournals.org 2 | Page
development. In Pakistan, these indicators are not showing any remarkable change in the educational process
and outcomes. (Memon, 2007)
2.3. QUALITY IN EDUCATION AND HIGHER EDUCATION COMMISSION OF PAKISTAN
HEC has established:
„QA Cell‟ in Higher Education C omission of Pakistan
A Quality Enhancement Cell (QEC) has been established in all public and private Universities of Pakistan.
Programs, grants, scholarship for research, faculty development, collaboration and training etc.
Higher Education Commission Digital Library
The HEC has established a Quality Enhancement Cell (QEC) in universities to introduce and
implement the procedures of the Self-assessment Manual (HEC, n.d). This manual also gives eight major
criterion subdivided into related standards to be achieved. The Cell at University of Karachi is aggressively
working in this direction and workshops have been conducted to help in developing policies and procedures,
following the manual, maintain or improve quality. This author is the convener of the departmental committee
of QA and has prepared a report on the prevailing status and future plans regarding QA while mentioning the
prerequisites to improve the quality. Then, the HEC has given incentives to promote research, acquire foreign
faculty, funds for workshops and conferences, and granting scholarship to go abroad to present research or do
postgraduate research. It shows the deep concern of HEC regarding QA. The quality of research is a special
focus and HEC has developed a zero-tolerance policy for plagiarism. (Ameen, 2007)
2.3.1 New Approaches to Quality
Diversified and innovative approaches to the field of quality have been formulated to revitalizing the
quality agenda and these have taken a number of forms in the UK and internationally. Many universities,
particularly in the US, have adopted ideas from industry. Commentators including Newby (1999) and
Middlehurst (1999) the renowned scholars have emphasized to arguments for Total Quality Management
(TQM) as an organizing principle for higher education. TQM embodies ideas of interconnected debate and
consensus-building with an approach to reduces the inefficiencies or waste. It is comparatively viable to find
that how these ideas may be useful in, for example, designing student assessment or examination, evaluation
processes. However, using the language and methods of industry, business and other developmental units to
address the issues pertaining to higher education is controversial. The TQM emphasis on “right first time” sits
uneasily with academic concepts of the provision of knowledge and the value of inquiry and investigation.
Academics have traditionally enjoyed a high level of autonomy in the classroom and may not always welcome
the team-working, consultation and continual information-gathering that are the keystones of TQM. It is also
hard for many universities, which are often large and disparate organizations, to develop a clear mission or even
a broad organizational understanding about a high quality student experience. Even in universities with
relatively well- 3 established communication channels amongst the academic staff it may be hard to include
students, employers, parents and other stakeholders in discussions (Silver, 2003). Students are not the same as
customers and their ability to judge the value of their higher education experiences may vary substantially
according to what is asked and when it is asked; for example, students may be more able to assess the value of
their education in enhancing their employability after several years in the workforce (Yorke and Knight, 2000;
Williams and Cappucini-Ansfield, 2007).
2.4. HIGHER EDUCATION COMMISSION STRATEGIES FOR QMS
A Quality Assurance Agency (QAA) was established in 2004 under umbrella of the HEC as a
specialized body to introduce and encourage the development of a quality culture in higher education. As a
special feature of QA programme of the Pakistan higher education system, the HEC is also establishing Quality
Enhancement Cells (QECs) in all public sector universities in a phased manner. Ten QECs were set up during
first phase of the project in AJK and all four provinces of the country and subsequently 20 more QECs have
been established during second phase of the project. These QECs serve as focal points for quality assurance in
the institutions in order to improve and uphold the quality of higher education. Capacity building of academia in
quality assurance is one of the key functions of QAA and subsequently of QEC. Thus QAA and QECs of the
Universities will work hand in hand to move in this direction of capacity building arrangements that include
awareness campaigns, development of quality assurance policy instruments, training to learn the processes and
procedures of quality assurance in higher education institutions and development of Manual to equip the
practitioners of quality assurance.
The HEC has adopted a multidimensional approach focused on the issue of quality, with particular emphasis on:
a) the improvement of quality of faculty,
b) infrastructural improvement,
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c) improvement of research and learning environment,
d) improvement of curricula,
e) addressing governance issues,
f) assessment issues, and
g) accreditation of new academic program as well as Universities and Degree Awarding Institutions (DAIs).
The specific objectives of establishing QAA and Quality Enhancement Cells at higher education
institutions under the umbrella of QAA working at the HEC as stated in the project PC-1 are given below to
inform the practitioners:
to establish a Quality Assurance Agency at HEC for designing and monitoring of a phased programme of
quality learning with uniformity of higher learning standards across the country with ultimate objective of
autonomy in quality assurance
to establish Quality Enhancement Cells at all universities in phased manner to implement the quality
assurance programme
to build the capacity of higher education institutions to meet the rising global challenges and improved
levels of international compatibility and competitiveness of our graduates through a systematic capacity
building training programme
to develop a cadre of Master Trainers for Quality Assurance in higher education through foreign training of
professionals of Quality Assurance Agency during first phase of the programme.
With implementation of the first phase of QAA Project at HEC, total ten universities were selected to
establish the QECs as initial step towards developing a sustained mechanism of quality enhancement in
academia. These universities were selected on the basis of geographical representation of all four provinces of
the country and Azad Jammu and Kashmir. The selected universities for the establishment of QECs are enlisted
below:
i. University of Karachi, Karachi
ii. Liaquat University of Medial & Health Sciences, Jamshoro, Sindh
iii. The University of Azad Jammu & Kashmir, Mirpur
iv. University of Agriculture, Faisalabad
v. University of the Punjab, Lahore
vi. University of Engineering & Technology, Lahore
vii. University of Peshawar, Peshawar
viii. University of Baluchistan, Quetta
ix. Quaid-i -Azam University, Islamabad
x. National University of Sciences & Technology, Rawalpinid(Batool& Qureshi, 2007)
2.5 QUALITY ENHANCEMENT CELL IN UNIVERSITY OF KARACHI
Realizing the challenges to be faced in the field of higher education during 21st century, impact of
globalization and the need for knowledge based economy the University of Karachi established the Quality
Enhancement Cell in 2006. The objective was to support the university in its endeavors to improve the standard
of education and research and make it compatible with international requirements. The QEC believes that the
issue of quality enhancement cannot be separate from the quest of excellence. Quality Assurance (QA) is “the
means by which an institution can guarantee with confidence and certainty, that the standards and quality of its
educational provision are being maintained and enhanced.” (Higher Education Funding Council, UK.)For the
quality assurance process, the QEC acts as a focal point to hold the quality of higher education and research. It
works with Quality Assurance Agency of Higher Education Commission (QAA/HEC) in the process of capacity
building of academia, awareness campaigns, training of teachers for preparing Self-Assessment Reports (SARs)
of the various teaching programmes in their respective departments. In this regards through a system of surveys
and feedback the QEC attempts to protect the interest of students, teachers, employers, and other stackholders in
the field of higher education. The QEC is responsible to promote higher standards of education and research in
the university and is required to promote public confidence in the quality and standard of the degrees awarded
by the university. For this purpose the QEC develops the Quality Assurance Process and Evaluation Methods
including Self-Assessment Programme.
2.5.1 Introduction to International Relations Department of Karachi University
The Department of International Relations is the oldest Department in the field of International
Relations in Pakistan. It was established in 1958 and has the honor of offering Honors, Master's, M.Phil, M.S
and Ph.D. programmes. Prior to its formation, the Department was under General History Department and
Professor Dr. Mahmud Hussain was its founding Chairman. Dr. Muhammed Ahsen Chaudhry succeeded Dr.
Mahmud Hussain as the Chairman of the Department. He was followed by Dr. Ahmed Abdul Kadeer, Dr.
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MujtabaRazvi, Professor Shameem Akhtar, Professor Talat A. Wizarat, Professor Syed Sikander Mehdi,
Professor KhalidaGhous and Professor Dr. MoonisAhmar Professor ShaistaTabassum and DrMoonisAhmar is
the current Chairman of the Department. The Department has a faculty of 11 full time teachers who have
continuously been working to meet perfection in the ever changing and challenging field of international
politics. It has around 600 students at the undergraduate and graduate level in both Morning and Evening shifts.
The Department offers a plenty of facilities to its students those help them in their studies. It has a Library with
valuable stock of books with periodical new arrivals, archives, current journals and newspapers. A Computer
Lab is established in the Department with the financial assistance of Hans Siedal Foundation, Islamabad that is
equipped with fast running computer with efficient internet facilities. The Department organizes fortnight
lectures of eminent resident and foreign scholars and has set up a Conference Room for that purpose which has
the space to accommodate one hundred people.
2.7 TOTAL QUALITY MANAGEMENT SYSTEM IN EDUCATION
In keeping with the socio‐economic and cultural transformation that has placed newer demands on the
educational system, in terms of greater responsibility and accountability and increased expectations by
stakeholders, the system has been pressurized to shift its focus from one in quantitative expansion to one with
emphasis on quality. Such shifts and changes are being witnessed not only in the developed countries, but also
in the developing countries of the world. The education system, and more so the higher education system in
particular, in an attempt to react to the demands and ever increasing pressures from its stakeholders, finds itself
in a market‐oriented environment, with internal and external customers; wherein, “delighting the customer”, is
the rule for survival in the long run. “Delighting the customer”, is the core message of total quality management
(TQM) and, hence, there is a need to identify and apply the relevant concepts of TQM to each and every aspect
of academic life; that is, to the teaching, learning and administrative activities. The paper is a theoretical attempt
at conceptualizing TQM in education. (Sahney, Banwet, & Karunes, 2004a)
2.8 WORLDWIDE ORGANIZATIONS FOR QUALITY CULTURE IN EDUCATION
European Association for Quality Assurance in Higher Education (ENQA) is a membership
association which represents its members at the European level and internationally. ENQA members are quality
assurance organizations from the European Higher Education Area (EHEA) that operate in the field of higher
education. The membership criteria of ENQA encompass Part III of the Standards and Guidelines for Quality
Assurance in the European Higher Education Area (ESG) and some additional requirements and guidelines.
ENQA was first established as the European Network for Quality Assurance in Higher Education in 2000 to
promote European cooperation in the field of quality assurance (QA) in higher education. In 2004 it became
the European Association for Quality Assurance in Higher Education. Since then, the mission of ENQA has
been to contribute significantly to the maintenance and enhancement of the quality of European higher
education, and to act as a major driving force for the development of quality assurance across all the Bologna
Process signatory countries.(http://www.enqa.eu/index.php/about-enqa/enqa-in-a-nutshell/)
Prime Minister Quality Award and Business Excellence Model of Pakistan National Productivity Organization
(NPO) has launched Prime Minister Quality Award (PMQA). These categories are enablers i.e. what the
organization does. Results have been assigned less score in PMQA criteria. This is with a view that Results will
automatically improve if what the organization is supposed to do is improved and strengthened. (Faridullah,
2012)
2.8.1 Quality Culture in Education
Quality culture in higher education is a complex concept and until now it is hard to establish a
generally accepted approach. European University Association affirmed in 2006 that quality culture is
understood as a set of elements: shared values, beliefs, expectations and commitment toward quality. Quality
Culture is a term still difficult to define. Searching throughout literature, we discover that a unanimously
accepted notion of this term has not yet been given. According to ESU (former ESIB) Quality Culture is an
organic internal rather legislated external approach by institutions and departments towards dealing with the
delivery of quality courses. Quality Culture is based on an internal system of continuous quality which seeks to
establish quality in higher education through a holistic approach on a day to day basis. (Yorke, 2000)
2.9 TOTAL QUALITY MANAGEMENT SYSTEM AND EDUCATION
Total quality management (TQM) is widely recognized as a management philosophy for improving
customer satisfaction and organizational performance. (Sahney, Banwet, & Karunes, 2004b). However, there is
no consensus over the critical success factors of TQM, in particular, in higher education (HE) and developing
countries. Literature shows mixed results on the success and applicability of TQM principles in education, thus,
underlining the need to revisit the application of TQM principles in HE. This paper identifies the critical success
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factors of TQM in Pakistani universities. Data was collected from faculty members of universities through
questionnaires. The findings reveal that „leadership‟, „vision‟, „measurement and analysis‟, „process control and
evaluation‟, „programs design and resources allocation‟ and „stakeholder focus‟ emerge as the critical success
factors of TQM in HE. The findings have implications at macro, meso, and micro levels of HE. (Asif, Awan,
Khan, & Ahmad, 2013).The basis of the quality management system according to ISO 9001:2008 standard is the
processes orientation [7,15]. (Michalska-Ćwiek, 2009).
III. Research Design and Methodology
This research utilizes a mixed approach, i.e. qualitative techniques for data collection and analysis.
This research paper is designed to qualitatively explore and understand reasons that may influence the
implementation process of Quality Management System in International Relations department at University of
Karachi. Furthermore, Quality culture is the contributing factor which may bring willingness and objectivity for
implementing the Quality parameters in the academic process. As stated by Gerald Milburn Scientific research
is a chaotic business, stumbling along amidst red herrings, errors and truly, creative insights. Great scientific
breakthroughs are rarely the work of a single researchers plodding slowly by inexorably towards some final
goal. The crucial idea behind the breakthrough may surface a number of times, in different places, only to sink
again beneath the babble of an endless scientific discourse. (Kumar & Phrommathed, 2005). In this research, the
focus would be laid to explore the areas pertaining in the ISO 9001-2008 and ISO 9001-2015 standard
guidelines. The main focus in the questionnaire designing is given to the core areas given in ISO standard.
A population commonly contains too many individuals to study conveniently, so an investigation is
often restricted to one or more samples drawn from it. A well-chosen sample will contain most of the
information about a particular population parameter but the relation between the sample and the population must
be such as to allow true inferences to be made about a population from that sample. Consequently, the first
important attribute of a sample is that every individual in the population from which it is drawn must have a
known non-zero chance of being included in it; a natural suggestion is that these chances should be equal. We
would like the choices to be made independently; in other words, the choice of one subject will not affect the
chance of other subjects being chosen. (Ritchie, Lewis, Nicholls, & Ormston, 2013).
3.1 DATA COLLECTION PROCEDURES
Data collection is a tiresome task in a research project . At this stage the researcher has to be focused
on the objectivity and purpose oriented approach. The researcher has to refrain from the biasness and
subjectivity during the date collection. Furthermore, the judicious and optimal approach of research tools may
bring convenience for the process of data collection. It is said that the most crucial and sensitive stage of the
research is data collection.
Before executing the steps of data collection , the following steps were intelligently followed:
1. Guidance was sought from the supervisor for the techniques of data collection
2. Websites and knowledge portals of different universities were browsed for the for the guidance.
3. Websites of Higher Education commission, ISO 9000 and QEC portal of Karachi University was
thoroughly studied.
4. The teachers were contacted in department of International Relations at University of Karachi and
requested them for the valued responses.
5. Students were requested in person to give original and genuine responses
As it is mentioned above that the data collection tools/ questionnaire was designed and formulated to obtain
necessary input for the predetermined research objectives. The questionnaire was sent to following
audience, groups/stakeholders in the University of Karachi:-
1. Faculty Members of department of International relations at University of Karachi.
2. Students of Department of International Relations. They were told about the objective of the research
explicitly. It was requested to give genuine responses about different areas pertaining to customer focus,
instructional process, internal communication and assessment process.
3. Total of 100 questionnaires were forwarded to 02 groups. Total Sixty Three (63) questionnaires were
received back. The response to despatched questionnaires was 63%. The response is significance and
reflects the intent of respondents to contribute for the improvement of quality culture and QMS
implementation.
4. The Data gathered through hard copy of questionnaire form was entered in software IBM SPPS version 22
to obtained clear and explicit descriptive and quantitative analysis.
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IV. Data Analysis and Interpretation of Results
4.2 DESCRIPTIVE ANALYSIS OF STUDENTS RESPONSES ABOUT CUSTOMER FOCUS &
SATISFACTION
4.2.1 Curriculum and Social Activities
N Valid 50
Missing 0
Mean 2.4400
Std. Deviation .92934
Skewness -.056
Std. Error of Skewness .337
Range 3.00
Minimum 1.00
Maximum 4.00
Figure-4.1 Statistics about social and co-curricular activities.
4.2.2 Students Involvement in Decision Making
N Valid 50
Missing 0
Mean 1.8800
Std. Deviation .96129
Skewness .392
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.2 Statistics about Students Involvement in Decision Making
4.2.3 Counseling and Welfare Support For The Students.
N Valid 50
Missing 0
Mean 1.1000
Std. Deviation .90914
Skewness .306
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure- 4.3 Statistics about Counseling and Welfare Support For the Students.
4.2.4 Comprehensive service to students on careers and the world of employment.
N Valid 50
Missing 0
Mean .4600
Std. Deviation .50346
Skewness .166
Std. Error of Skewness .337
Range 1.00
Minimum .00
Maximum 1.00
Figure-4.4 Statistics about comprehensive service to students on careers and the world of
employment.
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4.2.5 Availability of Financial Support for Talented Students
N Valid 50
Missing 0
Mean 1.1600
Std. Deviation .73845
Skewness -.266
Std. Error of Skewness .337
Range 2.00
Minimum .00
Maximum 2.00
Figure-4.5 Statistics about Availability of Financial Support For Talented Students
4.2.6 Ease in Availability of University / Department administration to the Students
N Valid 50
Missing 0
Mean 1.3800
Std. Deviation .56749
Skewness -.202
Std. Error of Skewness .337
Range 2.00
Minimum .00
Maximum 2.00
Figure-4.6 Statistics about counseling and welfare support for the students.
4.2.7 Class proceedings and activities are to the point and well directed
N Valid 50
Missing 0
Mean 2.4200
Std. Deviation .85928
Skewness -.144
Std. Error of Skewness .337
Range 3.00
Minimum 1.00
Maximum 4.00
Figure-4.7 Statistics about Class proceedings and activities are to the point and well directed.
4.2.8 Effectiveness of Teachers Feedback
N Valid 50
Missing 0
Mean 2.2000
Std. Deviation .92582
Skewness -.096
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.8 Statistics about Effectiveness of Teachers Feedback
4.2.9 Teachers’ attitude to the students’ queries
N Valid 50
Missing 0
Mean 1.9600
Std. Deviation .87970
Skewness .080
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.9 Statistics about Teachers‟ attitude to the students‟ queries
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4.2.10 Teachers provide assistance to the students.
N Valid 50
Missing 0
Mean 1.7600
Std. Deviation .95959
Skewness -.068
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.10 Statistics about Teachers provide assistance to the students.
4.2.11 Environment and facilities at the hostels are satisfactory.
N Valid 50
Missing 0
Mean .7000
Std. Deviation .76265
Skewness .863
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.11 Statistics about . Environment and facilities at the hostels are satisfactory.
4.3 DESCRIPTIVE ANALYSIS OF STUDENTS RESPONSES ABOUT INTERNAL
COMMUNICATION
4.3.1 Student’s Understanding about their rights & Responsibility
N Valid 50
Missing 0
Mean 1.1600
Std. Deviation .97646
Skewness .488
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.12 Statistics about The students are fully informed of their rights and responsibilities.
4.3.2 Availability of Information to the students about University/Department Infrastructure
N Valid 50
Missing 0
Mean 1.3200
Std. Deviation .71257
Skewness -.560
Std. Error of Skewness .337
Range 2.00
Minimum .00
Maximum 2.00
Figure-4.13Statistics about details regarding the location and availability of all learning and physical
resources.
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4.4 DESCRIPTIVE ANALYSIS OF STUDENTS RESPONSES ABOUT INFRASTRUCTURE
4.4.1 Health Facilities at the University / Campus
N Valid 50
Missing 0
Mean 1.4800
Std. Deviation 1.07362
Skewness .569
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.14 Statistics about Infrastructure and sufficient health services
4.4.2 Availability of Emergency Services at the University / Campus
N Valid 50
Missing 0
Mean 1.4800
Std. Deviation 1.05444
Skewness .327
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.15 Statistics about Sufficient emergency services are available at the campus.
4.4.3 Students Accessibility to IT Facility
N Valid 50
Missing 0
Mean 1.8200
Std. Deviation .84973
Skewness .152
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.16 Statistics about IT facilities including internet, software and on- line databases.
4.4.4Accommodation
N Valid 50
Missing 0
Mean 2.4000
Std. Deviation .83299
Skewness -.221
Std. Error of Skewness .337
Range 3.00
Minimum 1.00
Maximum 4.00
Figure-4.17 Statistics about Accommodation for laboratories, library and IT
4.4.5 Transport Facility
N Valid 50
Missing 0
Mean 2.0400
Std. Deviation 1.08722
Skewness -.082
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.18 Statistics about Infrastructure and Transport facility
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4.4.6 Recreational Facility
N Valid 50
Missing 0
Mean 1.5400
Std. Deviation .64555
Skewness -.154
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.19 Statistics about Recreational facilities for the students
4.4.7 Refreshment Points
N Valid 50
Missing 0
Mean 1.2600
Std. Deviation .72309
Skewness -.442
Std. Error of Skewness .337
Range 2.00
Minimum .00
Maximum 2.00
Figure-4.20 Statistics about Refreshment points with hygienic food and drinks for the students
4.4.8 Hostel Accommodation
N Valid 50
Missing 0
Mean .5600
Std. Deviation .61146
Skewness .599
Std. Error of Skewness .337
Range 2.00
Minimum .00
Maximum 2.00
Figure-4.21 Statistics about Infrastructure ,hostel accommodation for students and the teachers.
4.5 DESCRIPTIVE ANALYSIS OF STUDENTS RESPONSES ABOUT PROGRAM DESIGN
4.5.1The Organization of Courses
N Valid 50
Missing 0
Mean 2.1000
Std. Deviation .83910
Skewness .022
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.22 Statistics about Program Design and how is it organized?
4.5.2 Overall contents of the Courses are Excellent
N Valid 50
Missing 0
Mean 1.0800
Std. Deviation .94415
Skewness .442
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.23 Statistics about Overall contents of the courses are excellent
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4.5.3 Nature of the Courses
N Valid 50
Missing 0
Mean 1.8200
Std. Deviation 1.15511
Skewness -.047
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.24 Statistics about The nature of the courses is intellectually challenging.
4.6 DESCRIPTIVE ANALYSIS OF STUDENTS RESPONSES ABOUT TEACHING PROCESSES
4.6.1 Program have clear aims & objectives
N Valid 50
Missing 0
Mean 1.7000
Std. Deviation .93131
Skewness .016
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.25 Statistics about Program have clear aims & objectives
4.6.2 Program aims & objectives Understood by the student
N Valid 50
Missing 0
Mean 1.6600
Std. Deviation .98167
Skewness .205
Std. Error of Skewness .337
Range 4.00
Minimum .00
Maximum 4.00
Figure-4.26 Statistics about Program aims & objectives Understood by the student
4.6.3 Learning Experiences of the students are relevant to the employment
N Valid 50
Missing 0
Mean .9600
Std. Deviation .80711
Skewness .317
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.27 Statistics about Processes.Learning experiences are relevant to employment.
4.6.4 Students opportunity
N Valid 50
Missing 0
Mean 1.9600
Std. Deviation .87970
Skewness -.482
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.28 Statistics about Students are given opportunities to become involved in programme
operation and take responsibility for their own learning.
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4.6.5 Students involvement in Teaching
N Valid 50
Missing 0
Mean 1.7400
Std. Deviation .85261
Skewness -.286
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.29 Statistics about Students are Involved in teaching and encourage in discussion
4.7 DESCRIPTIVE ANALYSIS OF STUDENTS RESPONSES ABOUT ASSESSMENT PROCESS
4.7.1 Assessment ensures the students attain required standard
N Valid 50
Missing 0
Mean 1.3200
Std. Deviation .79385
Skewness -.140
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.30 Statistics about The Assessment ensure the students attain the required standard.
4.7.2 Assessment results in Time
N Valid 50
Missing 0
Mean 1.7600
Std. Deviation .79693
Skewness -.038
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.31 Statistics about The Students work assessed is returned on time.
4.7.3 Grading practice
N Valid 50
Missing 0
Mean 2.3000
Std. Deviation .83910
Skewness .022
Std. Error of Skewness .337
Range 3.00
Minimum 1.00
Maximum 4.00
Figure-4.32 Statistics about Grading Practice is Explained to the Students in Advance.
4.7.4 Effectiveness of Teachers Feedback on Assessment
N Valid 50
Missing 0
Mean 1.6200
Std. Deviation .87808
Skewness -.288
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.33 Statistics about Teachers Provide Usefull Feedback.
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4.8 DESCRIPTIVE ANALYSIS OF STUDENTS RESPONSES ABOUT PRODUCT MANAGEMENT
4.8.1 Assessment Schedule
N Valid 50
Missing 0
Mean 1.3200
Std. Deviation .84370
Skewness .173
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.34 Statistics about Assessment Schedule
4.8.2 Clear Procedures
N Valid 50
Missing 0
Mean 1.3200
Std. Deviation .71257
Skewness -.207
Std. Error of Skewness .337
Range 3.00
Minimum .00
Maximum 3.00
Figure-4.35 Statistics about procedures to ensure grades and certification awarded to students
4.9 DESCRIPTIVE ANALYSIS OF STUDENTS & TEACHER RESPONSES ABOUT
PROBLEMS/BARRIERS TO QUALITY OF EDUCATION
Figure-4.36 Statistics about Lack of financial resources
4.9.2 Assessment Schedule
Figure-4.37 Statistics about Lack of physical resources (buildings, libraries, labs etc.)
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4.9.3 Assessment Schedule
Figure-4.38 Statistics about Lack of human resources (qualified teachers etc.)
4.9.4 Lack of Adequate Space
Figure-4.39 Statistics about Lack of adequate space
4.9.5 Lack of Well Equipped Libraries & Labs
Figure-4.40 Statistics about Lack of well-equipped libraries and labs
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4.9.6 Out dated Curriculum
Figure-4.41 Statistics about Out-dated curriculum
4.9.7 Poor Governance
Figure-4.42 Statistics about Poor governance
4.9.8 Resistance to Change
Figure-4.43 Statistics about Resistance to Change
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4.9.9 Lack of Facilities & Poor Pay Structure of Teachers
Figure-4.44 Statistics about facilities and poor pay structure for the teachers
4.9.10 Lack of Incentives for the Teacher for Professional Growth & Performance
Figure-4.45 Statistics about incentives for the teachers for professional growth and performance
4.9.11 Lack of Planning
Figure-4.46 Statistics about Lack of planning
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4.9.12 Politics among both Teachers and Students
Figure-4.47 Statistics about Politics among both students and teachers
4.9.13 External Interference in the Affairs of The Institution
Figure-4.48 Statistics about External interference in the affairs of the institution
4.9.14 Favoritism and Nepotism in Decision Making and Appointment of Staff and Employees
Figure-4.49 Statistics about Favouritism and Nepotism in Decision Making and Appointment of
Staff and Employees
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4.9.15 Lack of Quality Assurance System at the Feeding Colleges & Schools
Figure-4.50 Statistics about Lack of quality assurance system at the feeding colleges and schools
4.9.16 Centralized Decision Making
Figure-4.51 Statistics about Centralized decision making
4.9.17 Lack of Communication Between the Teacher and The administration
Figure-4.52 Statistics about Lack of Communication Between the Teacher and The administration
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4.9.18 Lack of Communication Between the Students & the Administration
Figure-4.53 Statistics about Lack of Communication Between the Students & the Administration
4.10DESCRIPTIVE ANALYSIS OF TEACHERS RESPONSES ABOUT DOCUMENT
MANAGEMENT
N Valid 13
Missing 0
Mean 1.4615
Std. Deviation .51887
Skewness .175
Std. Error of Skewness .616
Range 1.00
Minimum 1.00
Maximum 2.00
Figure-4.54 Statistics about Details of learning activities and students‟ personal development and
leadership skills are available.
4.10.2 Availability of Up to Date Student’s Record
N Valid 13
Missing 0
Mean 2.1538
Std. Deviation .68874
Skewness -.203
Std. Error of Skewness .616
Range 2.00
Minimum 1.00
Maximum 3.00
Figure-4.55 Statistics about Availability of Up to Date Student‟s Record
4.10.3 Transfer in and out of Programmes / courses are clearly Reconsidered & Recorded
N Valid 13
Missing 0
Mean 3.1538
Std. Deviation .68874
Skewness -.203
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.56 Statistics about Transfer in and out of Programmes / courses are clearly Reconsidered
& Recorded.
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4.10.4 Availability of Student’s Progression & Statistical Data
N Valid 13
Missing 0
Mean 3.0000
Std. Deviation 1.00000
Skewness -.591
Std. Error of Skewness .616
Range 3.00
Minimum 1.00
Maximum 4.00
Figure-4.57 Statistics about Availability of Student‟s Progression & Statistical Data
4.11DESCRIPTIVE ANALYSIS OF TEACHERS RESPONSES ABOUT CUSTOMER FOCUS &
SATISFACTION
N Valid 13
Missing 0
Mean 3.1538
Std. Deviation 1.06819
Skewness -.838
Std. Error of Skewness .616
Range 3.00
Minimum 1.00
Maximum 4.00
Figure-4.58 Statistics about the Teaching staff is involved in decision-making
4.11.2 Counseling and Welfare Support for Teacher
N Valid 13
Missing 0
Mean 1.3846
Std. Deviation .50637
Skewness .539
Std. Error of Skewness .616
Range 1.00
Minimum 1.00
Maximum 2.00
Figure-4.59 Statistics about Counseling and Welfare Support for Teacher
4.11.3 Provision of Qualification Development Opportunities for the Teachers
N Valid 13
Missing 0
Mean 3.1538
Std. Deviation .68874
Skewness -.203
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.60 Statistics about Teachers are provided opportunities to improve their qualifications
4.11.4 Availability of Officials of the University/Department to the Teacher
N Valid 13
Missing 0
Mean 2.3846
Std. Deviation .50637
Skewness .539
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.61 Statistics about The official of the university/institution are easily available to the
teachers
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4.12DESCRIPTIVE ANALYSIS OF TEACHERS RESPONSES ABOUT INFRASTRUCTURE
4.12.1 Availability of Health Services at Campus
N Valid 13
Missing 0
Mean 1.3077
Std. Deviation .48038
Skewness .946
Std. Error of Skewness .616
Range 1.00
Minimum 1.00
Maximum 2.00
Figure-4.62 Statistics about Availability of Health Services at Campus.
4.12.2 Availability of Emergency Services at Campus
N Valid 13
Missing 0
Mean 1.3846
Std. Deviation .50637
Skewness .539
Std. Error of Skewness .616
Range 1.00
Minimum 1.00
Maximum 2.00
Figure-4.63 Statistics about Availability of Emergency Services at Campus
4.12.3 Availability of IT Facilities to The Teachers
N Valid 13
Missing 0
Mean 1.4615
Std. Deviation .51887
Skewness .175
Std. Error of Skewness .616
Range 1.00
Minimum 1.00
Maximum 2.00
Figure-4.64 Statistics about Availability of IT Facilities to The Teachers
4.12.4 Availability of Hostel Accommodation for the Teachers
N Valid 13
Missing 0
Mean 2.2308
Std. Deviation .43853
Skewness 1.451
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.65 Statistics about Availability of Hostel Accommodation for the Teachers
4.13DESCRIPTIVE ANALYSIS OF TEACHERS RESPONSES ABOUT WORK ENVIRONMENT
4.13.1 Research Studies Encouragement Environment for Teachers
N Valid 13
Missing 0
Mean 3.1538
Std. Deviation .55470
Skewness .143
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.66 Statistics about research studies encouragement environment for teachers.
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4.13.2 Availability of Reward System for Teachers
N Valid 13
Missing 0
Mean 3.1538
Std. Deviation .68874
Skewness -.203
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
4.13.3 Availability of Promotion For The Teachers
N Valid 13
Missing 0
Mean 2.6154
Std. Deviation .76795
Skewness .849
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.68 Statistics about availability of promotion for the teachers.
4.13.4 Availability of Remuneration for the Teachers
N Valid 13
Missing 0
Mean 2.7692
Std. Deviation .59914
Skewness .065
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.69 Statistics about Availability of Remuneration for the Teachers
4.13.5 Availability of Fair & Merit Based Promotion
N Valid 13
Missing 0
Mean 1.6923
Std. Deviation .85485
Skewness .705
Std. Error of Skewness .616
Range 2.00
Minimum 1.00
Maximum 3.00
Figure-4.70 Statistics about Availability of Fair & Merit Based Promotion
4.13.6 Availability of Safety Environment for Teachers
N Valid 13
Missing 0
Mean 1.3846
Std. Deviation .50637
Skewness .539
Std. Error of Skewness .616
Range 1.00
Minimum 1.00
Maximum 2.00
Figure-4.71 Statistics about Availability of Safety Environment for Teachers.
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4.14DESCRIPTIVE ANALYSIS OF TEACHERS RESPONSES ABOUT PROGRAM DESIGN
4.14.1 Clarity of Aims & Objectives of The Program
N Valid 13
Missing 0
Mean 2.2308
Std. Deviation .43853
Skewness 1.451
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.72 Statistics about Clarity of Aims & Objectives of The Program
4.14.2 Objectives
N Valid 13
Missing 0
Mean 2.9231
Std. Deviation .86232
Skewness .164
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.73 Statistics about Objectives of programme regarding skills to be imparted are
identified in advance.
4.14.3 Courses
N Valid 13
Missing 0
Mean 3.2308
Std. Deviation .43853
Skewness 1.451
Std. Error of Skewness .616
Range 1.00
Minimum 3.00
Maximum 4.00
Figure-4.74 Statistics about Courses within the programme are clearly identified.
4.14.4 All Electives
N Valid 13
Missing 0
Mean 2.6923
Std. Deviation .75107
Skewness .611
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.75 Statistics about the electives are identified and classified appropriately
4.14.5 The Mix of Core
N Valid 13
Missing 0
Mean 2.4615
Std. Deviation .77625
Skewness 1.413
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.76 Statistics about The mix of core, elective and basic science courses satisfies the
institution‟s rules and regulations.
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4.14.6 Course Structure
N Valid 13
Missing 0
Mean 2.4615
Std. Deviation .51887
Skewness .175
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.77 Statistics about the structures of the courses are coherent.
4.14.7 Pre-Requisite
N Valid 13
Missing 0
Mean 3.2308
Std. Deviation .92681
Skewness -.531
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.78 Statistics about Pre-requisites for each course are investigated and established .
4.14.8 The Contents
N Valid 13
Missing 0
Mean 2.6154
Std. Deviation .65044
Skewness .572
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.79 Statistics about the contents of selected courses are developed in such a way to
ensure minimal overlap unless otherwise intended.
4.14.9 Level of Courses
N Valid 13
Missing 0
Mean 2.4615
Std. Deviation .77625
Skewness 1.413
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.80 Statistics about level of the courses, including elective subjects is decided before the
start of the programme.
4.14.10 The Course Selected
N Valid 13
Missing 0
Mean 2.6154
Std. Deviation .76795
Skewness .849
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.81 Statistics about the courses selected satisfy the range and depth of knowledge required for
the relevant academic programme.
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4.14.11 The Subject contents
N Valid 13
Missing 0
Mean 2.6923
Std. Deviation .63043
Skewness .307
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.82 Statistics aboutThe subjects content are related to the programme aims and
objectives.
4.14.12 The Academic Depth
N Valid 13
Missing 0
Mean 2.6923
Std. Deviation .75107
Skewness -.784
Std. Error of Skewness .616
Range 3.00
Minimum 1.00
Maximum 4.00
Figure-4.83 Statistics about the academic depth for each course is decided based on the intended
student entry.
4.14.13 Each Course Contents - Internal Staff
N Valid 13
Missing 0
Mean 3.1538
Std. Deviation 1.06819
Skewness -.838
Std. Error of Skewness .616
Range 3.00
Minimum 1.00
Maximum 4.00
Figure-4.84 Statistics about Each course contents are developed after discussions with internal
staff with expertise in that particular area.
4.14.14 Each Course Contents - External Staff
N Valid 13
Missing 0
Mean 2.5385
Std. Deviation .66023
Skewness -1.191
Std. Error of Skewness .616
Range 2.00
Minimum 1.00
Maximum 3.00
Figure-4.85 Statistics about each course contents are developed after discussions with external staff
with expertise in that particular area.
4.14.15 Total Number of Credits
N Valid 13
Missing 0
Mean 3.3846
Std. Deviation .86972
Skewness -.930
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.86 Statistics about number of credits is established..
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4.14.16 Arrangement for Credit Rating Such That the Students are Not Disadvantaged
N Valid 13
Missing 0
Mean 2.3077
Std. Deviation .48038
Skewness .946
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.87 Statistics about arrangement for credit rating such that the students are not
disadvantaged if they decide to opt out of the institution at any time.
4.14.17 The Students Progression Routes
N Valid 13
Missing 0
Mean 2.4615
Std. Deviation .66023
Skewness -.863
Std. Error of Skewness .616
Range 2.00
Minimum 1.00
Maximum 3.00
Figure-4.88 Statistics aboutThe students‟ progression routes are well defined.
4.14.18 Semester System
N Valid 13
Missing 0
Mean 3.3077
Std. Deviation .75107
Skewness -.611
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.89 Statistics about theacademic year breakdown into specific periods of study i.e.
semesters, terms.
4.14.19 Curriculum
N Valid 13
Missing 0
Mean 2.6923
Std. Deviation .48038
Skewness -.946
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.90 Statistics aboutCurriculum satisfies the academic requirements of the profession.
4.15DESCRIPTIVE ANALYSIS OF TEACHERS RESPONSES ABOUT TEACHING PROCESS
4.15.1 The Program
N Valid 13
Missing 0
Mean 2.7692
Std. Deviation .43853
Skewness -1.451
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.91 Statistics about The programmes aims and objectives are understood by the teachers.
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4.15.2. Delivery Methodology Planning
N Valid 13
Missing 0
Mean 2.4615
Std. Deviation .51887
Skewness .175
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.92 Statistics about the Delivery methodology of course is decided in advance. .
4.15.3 Learning
N Valid 13
Missing 0
Mean 2.5385
Std. Deviation .51887
Skewness -.175
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.93 Statistics about the Learning experiences of the students are relevant to employment.
4.15.4 Students and opportunities of involvement in operations
N Valid 13
Missing 0
Mean 2.2308
Std. Deviation .72501
Skewness -.395
Std. Error of Skewness .616
Range 2.00
Minimum 1.00
Maximum 3.00
Figure-4.94 Statistics of Teaching Processes. Students are given opportunities to become
involved in programme operation and take responsibility for their own learning.
4.15.5 Learning strategy and teacher- centered & student-centered activities
N Valid 13
Missing 0
Mean 2.5385
Std. Deviation .87706
Skewness .301
Std. Error of Skewness .616
Range 3.00
Minimum 1.00
Maximum 4.00
Figure-4.95 Statistics about the learning strategy clearly identifies teacher- centered & student-
centered activities.
4.15.6 Teacher -centered & student-centered activities
N Valid 13
Missing 0
Mean 2.6154
Std. Deviation .50637
Skewness -.539
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.96 Statistics about the Teacher-centered & student-centered activities are planned before
start of the programme.
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4.15.7 Students involvement in teaching and discussion
N Valid 13
Missing 0
Mean 2.6154
Std. Deviation .76795
Skewness .849
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.97 Statistics about Students are involved in teaching and encouraged to take part in
discussion .
4.16DESCRIPTIVE ANALYSIS OF TEACHERS RESPONSES ABOUT ASSESSMENT PROCESSES
N Valid 13
Missing 0
Mean 2.6923
Std. Deviation .48038
Skewness -.946
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.98 Statistics about The students‟ assessment methodology for each course is determined
in advance.
4.16.2 The Assessment Papers
N Valid 13
Missing 0
Mean 2.4615
Std. Deviation .66023
Skewness -.863
Std. Error of Skewness .616
Range 2.00
Minimum 1.00
Maximum 3.00
Figure-4.99 Statistics about the assessment papers i.e. examinations and assignment briefs are
prepared in accordance with the assessment requirements for the intended outcome.
4.16.3 The Assessment Ensure
N Valid 13
Missing 0
Mean 2.7692
Std. Deviation .72501
Skewness -1.156
Std. Error of Skewness .616
Range 3.00
Minimum 1.00
Maximum 4.00
Figure-4.100 Statistics about the aspect that “The assessment ensures the students attain the
required standards”.
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4.16.4 Students’ Assessment Criterion
N Valid 13
Missing 0
Mean 3.3077
Std. Deviation .75107
Skewness -.611
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.101 Statistics about the students‟ assessment criterion as well as grading criterion for
each course/subject.
4.16.5 Student Assessed Work
N Valid 13
Missing 0
Mean 3.2308
Std. Deviation .59914
Skewness -.065
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.102 Statistics about the students assessed work is returned in time.
4.16.6 Grading
N Valid 13
Missing 0
Mean 3.7692
Std. Deviation .43853
Skewness -1.451
Std. Error of Skewness .616
Range 1.00
Minimum 3.00
Maximum 4.00
Figure-4.103 Statistics about Grading practice is explained to the students in advance. .
4.16.7 Teachers Provide Useful Feedback
N Valid 13
Missing 0
Mean 2.7692
Std. Deviation .43853
Skewness -1.451
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.104 Statistics about the Teachers Provide Useful Feedback.
4.17DESCRIPTIVE ANALYSIS OF TEACHERS RESPONSES ABOUT PRODUCT MANAGEMENT
4.17.1 Systematic and progressive development & assessment
N Valid 13
Missing 0
Mean 2.2308
Std. Deviation .43853
Skewness 1.451
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.105 Statistics about systematic and progressive development & assessment of achievement
skills.
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4.17.2. The Quality
N Valid 13
Missing 0
Mean 2.2308
Std. Deviation .43853
Skewness 1.451
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.106 Statistics aboutThe quality assurance system ensures curriculum
4.17.3 Program Evaluation
N Valid 13
Missing 0
Mean 2.7692
Std. Deviation .43853
Skewness -1.451
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.107 Statistics about Programme evaluation is carried out at completion.
4.17.4 Assessment Schedule
N Valid 13
Missing 0
Mean 2.7692
Std. Deviation .43853
Skewness -1.451
Std. Error of Skewness .616
Range 1.00
Minimum 2.00
Maximum 3.00
Figure-4.108 Statistics about the assessment schedule for the students so that they know what,
when and how they are going to be assessed.
4.17.5 There is Procedure
N Valid 13
Missing 0
Mean 2.5385
Std. Deviation .77625
Skewness 1.114
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.109 Statistics about internal verification and evaluation of all aspects of assessment
process. .
4.17.6 Procedures to Ensure Grades and Certification
N Valid 13
Missing 0
Mean 2.7692
Std. Deviation .72501
Skewness .395
Std. Error of Skewness .616
Range 2.00
Minimum 2.00
Maximum 4.00
Figure-4.110 Statistics about Procedures to Ensure Grades and Certification .
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4.17.7 Students’ Progression Rates
N Valid 13
Missing 0
Mean 2.3077
Std. Deviation .75107
Skewness .784
Std. Error of Skewness .616
Range 3.00
Minimum 1.00
Maximum 4.00
Figure-4.111 Statistics about The students‟ progression rates and non-completion rates are clearly
identified.
4.17.8 Gender Discrimination
N Valid 13
Missing 0
Mean .1538
Std. Deviation .37553
Skewness 2.179
Std. Error of Skewness .616
Range 1.00
Minimum .00
Maximum 1.00
Figure-4.112 statistics about gender discrimination in the assessment of the students.
V. Summary, Findings, Conclusion and Recommendations
5.1 SUMMARY
Educational Quality Management System is a very important phenomenon for the improvement of the
educational process and for the improvement of quality culture. A thorough study was conducted to evaluate
the ongoing process of teaching and learning at the International relations department at University of Karachi.
Primarily this study was conducted to study the current process, realize the ground realities, and suggest some
measures for the improvement. A qualitative research study was conducted and a well-constructed
questionnaire was used as a primary tool for the data collection. The response given by the students is
encouraging, however the faculty is mostly busy in their academic affairs and found reluctant to reply the
questions. It is a good sign that quality culture is prevailing and Quality Enhncement Cell is striving for the
improvement of the academic process. Feedback and student involvement is felt as a need of the academic
affairs in the department of International Relations.
5.2 FINDINGS AND CONCLUSIONS FROM LITERATURE REVIEW
The literature available for review mostly belonged to other countries as scant research and publication
were available with regard to defence acquisition system in Pakistan. Major conclusions from literature review
have been grouped into five categories as follows:-QM had the most effect on process management, focus on
customers and leadership and management and less effect on focus on suppliers, performance results, strategic
planning and focus on material resources. Human resource problems, performance appraisal and strategic
problems were the most important obstacles to TQM success respectively. Furthermore it is found that QMS is a
very effective mechanism for the attainment of predetermined educational objectives. An important quality
culture can make this application more purpose oriented.
5.3 FINDING AND CONCLUSIONS FROM DESCRIPTIVE ANALYSIS
This part relates to drawing conclusions from the analysis of the primary data collected through the
questionnaires. It is found that the students and teachers are involved in the process of customer focus
satisfaction, course designing and work place evaluation process. Students need to improve the feedback
mechanism and their involvement in the decision making is little low. Under the study of Product Management,
a clause of the ISO 9001, it is found that the students involvement needs improvement. Documentation
Management is an area where Teachers have to be more focused. Teachers provide evaluation feedback very
effectively and it plays an effective role in the academic process.
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5.4 RECOMMENDATIONS
Quality Management System can play a vital role for the improvement of Quality Culture. The
implementation by the stakeholders must be done with an understanding of its effectiveness. Furthermore, it is a
new trend and practice in the educational institutes of Pakistan, so its effectiveness may be inculcated through a
planned campaign by the established setup of Quality Enhancement Cells. Departments are the stakeholders of
the implementation, so the teachers must be included in the process of decision making the management. If
teachers/ Faculty would not be given an importance for the process of decision making, an effective quality
culture may not be created in the departments. Modern trends of Quality Managements may be applied and the
curriculum must be developed with care for the room of innovation and flexibility for the adaptation of new
changes.
References
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