This document discusses Syntel's NEOS GSM PBX system. Some key points: - The NEOS system provides GSM connectivity as an alternative to traditional landlines, allowing flexibility and cost savings. - It has features like auto attendant, expandability, CLI applications, call budgeting, SIP trunks, and a built-in mini CRM. - Syntel touts benefits like positive return on investment, savings on communication costs, and seamless scalability. - The NEOS has technical specifications like digital TDM architecture, distributed processing, and battery backup. It is programmable via SLT, KTS, and PC.

1. Business Opportunity For GSM Service Providers
NEOS GSM
The new GSM compatible Digital EPABX

2. Need of GSM PBX ?
• A substitute for non feasible PRI connectivity and obsolete landline phones
No cabling, wiring required
Cost saving via cheaper GSM tariffs
Full flexibility of changing the service provider anytime
In case of office relocation, hassle free transfer as there are NO fixed trunk lines
Fixed telephony functionality through GSM networks at far better tariffs
Cuts down the additional cost of a GSM PRI Gateway/ GSM FCT
WhyGSM??

3. • Wireless Trunks (GSM technology) in 2P and 4P Configurations
• Out dialing via GSM Trunk with STD Prefix (Base station STD code
programmable in the system)
• Available in 6S, 8S & 16S NEOS variants
Syntel’s GSM PBX
GSM based EPABX System

4. The NEOS is a new age Digital EPABX that makes technology work for you in more ways than you
can imagine. The core strength of the product lies in offering positive return on investment & hence
“Smart Telereturns”
Syntel
Telereturns are concrete savings in your recurring expenditure on voice & Data
communication

5. Other Applications with Neos GSM
• Auto Attendant
• Expandability
• CLI based Applications
• Multiple Voice Guidance Prompts
• Call & Trunk Budgeting
• SIP Trunks
• Auto Fax Detection
• Least Cost routing
• 10000 Calls SMDR
• Music on Hold
• Mini CRM Software
Syntel’s GSM based Digital NEOS system has many other applications which are inbuilt
in the system.

6. Helps handles more calls simultaneously
Enhanced impression of the company
Different voice messages constantly guide the caller
All incoming callers are attended to in time irrespective of the load of call traffic
8 different types of messages for the 4 time zones or each individual line
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Unique Selling points
Neos has an 8 port Auto Attendant inbuilt as compared to 1 or 2 ports AA offered by others
8 Port Auto Attendant

7. Expandable from 8 to 256 lines
Universal cards > Compatible with all cabinet sizes
Same cards can be used, only cabinet can be upgraded
Customer is retained for longer period
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Unique Selling points
Benefits with Seamless & Scalable Neos
Expandability

8. Up to 10 waiting caller IDs at a time on Neos Key Telephone
Calls are attended immediately
Based on CLI, all personal calls can be routed automatically to land at the user’s extension
directly
Important callers feel the privilege of being given immediate service/response
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Unique Selling points
Call waiting on KTS upto 10 callers & CLI based Routing through Neos
Caller Identification based Applications
Where secrecy needs to be maintained – this feature ensure that the calls do not go via
reception or any other 3rd party
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Receptionist is spared to handle other business calls more effectively
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9. Built-in 150 voice prompts in the system ensures that the user operates all features
optimally
Helps exploit the true features of a digital system
Voice prompts in English or Hindi, extension user can select his language
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Unique Selling points
150 voice prompts inbuilt to enable the user utilize all features
Multi-lingual Voice Guidance Prompts
etc

10. This feature is required to help control the telephony cost within the organization
Trunk Budgeting ensures that the available free/subsidized calls allowed on all lines
are used completely and optimally
Applies the same logic as that of a prepaid SIM card in case on the extension user w.r.t Call
Budgeting
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Unique Selling points
Neos is equipped with budgeting of trunks as well as extensions coupled with budget announcement
Call & Trunk Budgeting
This is coupled with Budget Announcement, thus allowing the user to keep a check on the
same

11. Cheaper International Calls – ideal solution for IT Companies, Call Centres, Export Houses, etc
Provides cheaper calling options to the customer
Flexibility during expansion, can be from 1 to multiple channels
Flexible calling through preferred service provider depending on dial plan, saving cost
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Unique Selling points
Neos enables the user for calling through IP with SIP Trunks
SIP Trunks

12. User saves the recurring cost of maintaining a dedicated FAX line. Infact, SMEs tend to have
more than one, thus increasing the cost proportionally.
There is no need to dedicate a line specially for fax. Thus all lines connected to the system get
optimally used.
Even if one fax port is busy on an incoming/outgoing fax, the other calls are routed to the other
3 fax ports (as defined in hunting) thus ensuring the callers don’t have to wait or redial
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Unique Selling points
All incoming CO/P&T lines can be treated as fax lines. User does not need to specify a separate fax
number
Auto Fax detection

13. The extension users get the flexibility of talking via extensions (which is far more comfortable)
than using a mobile phone
Calling rates from landline to landline, landline to mobile, one service provider to another, etc
differ on an area to area basis
Even for the external mobile users, the calls costs are reduced as they can speak with the
individual extensions within the office via the GSM Sim cards attached to the PBX
Neos make calls via the least cost route optimally using a combination of available trunk
resources (multiple GSM/Landline plans/ service providers)
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Unique Selling points
Making calls via the route which ensures the least possible call charges to the user
Least Cost Routing
The company saves on the capital expenditure of investing in mobile phones for all the users
sitting in office as well as the recurring cost on the same
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14. Availability of call details, especially missed calls in turn helps the user’s business to grow
Large capacity of call history ensures that the user does not have to take a daily printout to
maintain a record of the same
Selective printing of the available data (i.e. only STD calls, or only outgoing calls, etc) helps
avoid wastage apart from saving time in analyzing the same
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Unique Selling points
Neos keeps call history of the last 10000 calls (incoming/outgoing/missed – all combined)
10000 Calls Buffer

15. Customers need not invest in external music devices to play the music/jingle of his choice in
event of the system music not being preferred
Customer can choose to play music of his own choice by programming the same in the system
Company advertisement jingles too can be recorded in the system, thus ensuring that the
company branding happens while the callers are put on hold
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Unique Selling points
The external caller hear music while he/she is kept on hold. MoH comes with default & user programmable
options in Neos
Music on Hold

16. Unique Selling points
A mini CRM tool for tracking caller details with instant pop ups
CTI – Computer Telephone Integration

17. Unique Selling points
Benefits with Syntel Responz
CTI – Computer Telephone Integration
• Automatic computer screen popups, with contact details, on an incoming call…
• Customer details including name, number, address, etc
• Incoming Call Alerts with a list of the conversation remarks for last 5 calls
• Facility to insert remarks against each incoming & outgoing call logged
• Call logging with date & time stamps of all incoming and outgoing calls
• Print Reports & Much More…

18. “How NEOS makes a difference!”
• 8 port Auto Attendant
(with 8 different user recordable messages)
• Attendant / Operator Console
• Auto Fax Detection
• CLI (Caller Line Identification)
• CLI based Routing
• DISA/DID
• Day Night Mode (Manual/Automatic)
• MSN based Routing #
• Mobile Parallel Ring / Extension #
• Responz – Inbuilt Mini CRM Software
No need to memorize codes!
• Internal Voice Guidance Prompts
• Bi-lingual Prompts
For the Budget Conscious
• Call Billing
• Call Timeout Facility
• Extension Budgeting
• Least Cost Routing
• Trunk Budgeting
The Misuse Prevention Brigade
• Class of Service
• Manual & Dynamic Extension Locking
• Restricted & Denied Dialing
And you thought it’s over!
• Alarms (Self/Other)
• Date & Time Setting
• Call Buffer (10,000 Calls)
• Call Camp-on
• Closed User Groups
• Departmental Call Hunting
• Distinctive Ringing (only on SLT)
• Flexible Numbering
• Music on Hold (Default/User Programmable)
For Universal Connectivity
• ISDN PRI
• SIP
• GSM
• Analog
If you are a hotel, there’s more….
• Check-in / Check-out
• Floorwise Room Service
• Room to Room Call Barring
• Single Digit Number Access
Setting
• HMS Integration
Neos – Application List
The Usual Basics
• Abbreviated Dialing (Dept/Global/FreePool)
• Auto Call Back
• Broker’s Call
• Conference (upto 8 Party) #
• Call Split
• Call Hold
• Call Park
• Call Pickup (General & Selective)
• Call Forward
• Call Follow-me
• Call Transfer
• External Call Forward #
• Last Number Redial
• Serial Call Transfer
• Walk-in Class of Service
For the ‘I want more!’ camp
• Barge-in
• Barge-in Protection
• Boss-Secretary Extension
• Do Not Disturb (DND)
• DND Protection
• CLI Restriction
• Hotline (Immediate/Delayed)
• Trunk Grouping
• Listening In
• DOSA
• Private Trunk
• Room Monitoring
• Executive Ring*
Certifications

19. • Backlit LCD (2 and 4 line)
• Clock Display
• Call Queuing (if Operator)
• Calling Number/Name Display
• Direct Station Selector (12 & 24 keys)
• Operator Lock
• Day Night Mode Change (if Operator)
• Menu Driven Options
• Call Waiting Indication & Display
• Missed, Received & Dialed Call Details
• Navigation Keys
• Online Advice of Charge
• Phone Book
• Status Indication (3 Color LEDs)
• Speakerphone (Full Duplex)
• Single Key Feature Access
• Volume Control
• Function Keys
The Intelligent Key Telephone System - NEOphone

20. Technical Specifications
• Technology - Digital TDM/PCM Non Blocking
• Control - Stored Program Control
• Architecture - Distributed Processing
• Operating Voltage - 110 to 275 VAC, 50Hz
• Power Backup - Battery Charging Circuit
• Temperature - 0 to 50 C
Configuration
• Manual & Block Programming
• Flexibility of Programming via SLT, KTS & PC
(via Hyper Terminal)
• Remote Programming
• Programming Backup (2 levels)*
Variants
Cabinet Ports Dimensions
(LxWxH) in mm
Weight
in Kgs
3S 80 297x210x195 4.3
6S 128 342x318x190 4.8
8S 160 425x320x200 12.0
16S 256 795x290x390 21.0

21. Parameters NEOS Others
Technical
Specifications
Technology Digital & IP Ready Only Digital
Scalability Up to 256 ports Up to 128P
Trunk Interfaces CO, PRI, GSM, SIP Only CO & PRI
Programming Backup Inskin on Flash Chip No
Call Buffer
10000 with independent flags for
demarking filtered calls
200
Networking Options IP & SIP No
Gateway Capability Doubles up as GSM-PRI G/W No
Attendant (Voice)
Features
Auto Attendant
Inbuilt - 8 port with multiple message
options for dynamic allocation
Optional - 4 Port
Voice Guidance Prompts Inbuilt, Extensive & Bi-Lingual Optional & Limited
Billing & Budgeting
Trunk Budgeting Inbuilt No
Extension Budgeting Inbuilt No
Other System
Applications
CLI Inbuilt Optional
CLI based Routing Inbuilt; upto 10 per user No
Auto Fax Detection Inbuilt - 4 Port Optional
Caller Identification S/W Inbuilt - Single User No
Hotel/Motel Features Inbuilt Optional
KTS
Advice of Charge Yes No
Waiting Call Display
Waiting telephone numbers displayed on
KTS LCD
No
Call Detail Record Missed, Received & Dialled; 30 each No
Neos vs Others

22. GSM