Alllworx Presentation
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The document summarizes the Allworx phone system, including its key features and capabilities. It was founded in 1998 and acquired by PAETEC in 2007. It provides IP phone systems for small and medium sized businesses with less than 100 users per location. The systems offer features like voicemail, conferencing, call queues, mobility applications, and support for multiple sites. They are designed to provide a full-featured phone system with a low total cost of ownership.
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Alllworx Presentation
- 1. IP Phone S ystems that M ean B usiness © 2010 Allworx Corp A subsidiary of PAETEC Holding All Rights Reserved
- 2. What Does Allworx Deliver? Satisfy Customer Needs with Low Total Cost of Ownership
- 3. What Customers Want… Voicemail Business Process Productivity Global Multi-site Integration Routing Management Diverse Voice Services Robust Customized Features Mobility Connectivity Presence Management
- 5. Some of Our 12,000+ Customers
- 11. Server Specifications * with optional Port Expander ** licensed option 48x 6x Port Expander Number of Users Up to 250 Up to 60 0 Auto Attendants 9 9 0 Central Office Lines SIP 3 FXO, expandable to 21* 1 PFT Unlimited SIP lines 6 FXO, expandable to 24* 1 PFT Unlimited SIP Lines 6 FXO ports 1 PFT 3 Port Expanders per Server Analog Phones 5 FXS Ports expandable to 11* 2 FXS ports expandable to 8* 2 FXS Ports 6 Additional w/ 3 Px Voicemail 16 ports 125 hours total 8 Ports 2 hours per user Server Based Conference four conference bridges max 30 seats/bridge, max 60 seats across all bridges ** One 8 seat bridge ** None Hard Drive 8GB solid state drive 512 MB Compact Flash 256 MB Compact flash T1/PRI 2 Built-in ** N/A N/A
- 13. The Allworx 9224 with 3 Tx Additional Sidecars support Attendant Console Every Tx powered by 9224
- 16. Conversion From TDM to IP is Simple
- 17. Master of the Universe Features
- 32. Multi-site with MPLS
- 34. Call Recording – Easy as 1-2-3 when recording shows status, pause and resume Appears in folder where you want - Records directly to folder - not using voicemail port
- 35. TAPI – included with Call Assistant
- 36. ACD - Intelligently manage Calls
- 37. Call Queuing & Automatic Call Distribution Perfect for Small Call Groups 10 Call Queues 16 Callers in Queue
- 41. Customize Queues as needs change
- 42. ACD Reports Queue Statistics
- 43. ACD Reports
- 47. Mobile Link
- 48. iAllworx
- 49. Message and Presence Management
- 50. Retrieving, Listening, Sending Messages
- 51. Checking and Creating Conference Calls
- 52. Administration Programming Browser Based GUI – access on LAN or Wan
- 54. The Complete Solution Question and Answer
Editor's Notes
- Allworx Advanced Features save you time and effort with group calendaring, Call Assistant Software, Call Queuing and much more. We’ve streamlined tasks like information sharing and group planning, essentially adding hours to your work week. Group Calendaring : Scheduling meetings has never been easier – with a few clicks, view everyone’s schedule. Then create and track meeting requests via email. Call Assistant : Live answering position that works in conjunction with any Allworx phone. All key calling functions available via software – answer, release, hold, transfer, park, etc. Call Queuing: View continuously updated queue status on your PC (number in queue, longest wait time, average wait time, etc.). Call details report is available and can be exported to MS Excel for further analysis. All phones ring when a caller is in queue, first one to answer gets the call. Phones can answer multiple queues. VPN: Use the VPN software to access Allworx remotely and get full functionality (email, calendaring, shared files, etc.) VPN is PPTP- based. There is a one time license fee for up to 16 simultaneous users.. VoIP via WAN: Is a software key that enables multi-site connectivity and remote phone capability via VoIP phones using SIP protocol. With VoIP via WAN multi-site calling does not require ITSP service. It is needed to connect the Allworx system to an ITSP.
- Allworx Call Assistant is a PC-based answering position which brings the power of enterprise attendant consoles direct to small businesses. It allows operators or receptionists to monitor the stat of every line in the system and to effectively dispatch calls by answering, transferring, parking or sending to voicemail. Key benefits: Centralized call management Easy-to-Use graphical interface Drag & drop capability for transferring calls Easy access to standard call functions Seamless integration with any Allworx phone Quick and easy installation Support for both VoIP and traditional CO phone lines My Calls: Every incoming or outgoing call associated with the operator’s extension appears here. It shows the status of the call, caller ID, Phone number and elapsed time. Outside Lines: All incoming lines which have been designated for this operator appear here. Switchboard: The Switchboard is a multifunctional interactive area designed to display Directory and other system information. Clicking on the tabs will lead to screens dedicated to Auto Attendants, Call Queues, Parked calls, Call monitors, active call and favorites. Directory: The directory displays all users currently configured in the Allworx system with extension number and color indicating current status. Task Bar: All key calling functions are conveniently placed at the top of the screen and can be accessed through either mouse or keyboard commands.