Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.
An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:
Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.
'Interactive Voice Response (IVR)' is part of the:
Call centers Glossary
Internet applications Glossary
Internet technologies Glossary
Software applications Glossary
Telecom Glossary
It's a new Windows based application for visually impaired person..!
This application will provides only, mail services for blinds and there's no voice duplications allowed during the user login.
Math quiz is application for Android devices. The purpose of the application is to encourage students in solving mathematical expressions. The application allows students a fun way to solve mathematical expressions. It is intended for students who loves to take challenges to calculate swiftly. In this application user can play single player and multiplayer.
We will be using Android for our project.
The conception of the Android platform is attracting more and more programmers in mobile computing fields. Android is a package of software for mobile devices, including an operating system, middleware and
Core applications. The Android SDK provides powerful tools and APIs necessary to develop applications on the Android platform using the Java programming language. Android platform is of open system architecture, with
Versatile development and debugging environment, but also supports a variety of scalable user experience, which has optimized graphics systems, rich media support and a very powerful browser. It enables reuse and replacement of
Components and an efficient database support and support various wireless communication means. Android platform will not only promote the technology (including the platform itself) of innovation, but also help to reduce development costs, and enable developers to form their mobile systems with unique characteristics.
Exquisite Software Development LLC, is a national software design and technological development firm located in Phoenix, Arizona, United States with our focus in custom Desktop, Mobile, and Web Development for any sector. Exquisite Software Development, LLC has a team of developers who can help you bring your idea to life—from planning to implementation. We have a strong combination of business experience, technical knowledge and a rich skill-set for design to create impeccable User Experiences (UX). We have been delivering full cycle software development services to customers all across the USA since 2007. Exquisite excels in development, customization and integration of complex enterprise-level solutions, advanced development solutions, offering a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology and we are driven by a strong passion for every project from concept to fruition.
It's a new Windows based application for visually impaired person..!
This application will provides only, mail services for blinds and there's no voice duplications allowed during the user login.
Math quiz is application for Android devices. The purpose of the application is to encourage students in solving mathematical expressions. The application allows students a fun way to solve mathematical expressions. It is intended for students who loves to take challenges to calculate swiftly. In this application user can play single player and multiplayer.
We will be using Android for our project.
The conception of the Android platform is attracting more and more programmers in mobile computing fields. Android is a package of software for mobile devices, including an operating system, middleware and
Core applications. The Android SDK provides powerful tools and APIs necessary to develop applications on the Android platform using the Java programming language. Android platform is of open system architecture, with
Versatile development and debugging environment, but also supports a variety of scalable user experience, which has optimized graphics systems, rich media support and a very powerful browser. It enables reuse and replacement of
Components and an efficient database support and support various wireless communication means. Android platform will not only promote the technology (including the platform itself) of innovation, but also help to reduce development costs, and enable developers to form their mobile systems with unique characteristics.
Exquisite Software Development LLC, is a national software design and technological development firm located in Phoenix, Arizona, United States with our focus in custom Desktop, Mobile, and Web Development for any sector. Exquisite Software Development, LLC has a team of developers who can help you bring your idea to life—from planning to implementation. We have a strong combination of business experience, technical knowledge and a rich skill-set for design to create impeccable User Experiences (UX). We have been delivering full cycle software development services to customers all across the USA since 2007. Exquisite excels in development, customization and integration of complex enterprise-level solutions, advanced development solutions, offering a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology and we are driven by a strong passion for every project from concept to fruition.
It is often noticed that many of the software engineers who work in telecom domain, specially in application delevopment/testing, lag the insights to the complete picture. This results in lack of innovation in what they do and they forget to question - how can they do it better.
So for students of Telecom engineering and newbees into Telecom domain, it is essential to understand the basics of Telecom and to visualize the telecom domain as a whole. This will help them link their bit of contribution to the entire life cycle. Hopefully this presentation serves as a starter.
IT plays a key role in any enterprise by maintaining the 24/7 availability of infrastructure and applications in support of critical business activities. IT coordinates internal resources and partners with multiple vendors to manage internal and external systems that support the organization’s business requirements.
FOOD DELIVERY APP is a application designed primarily for use in the food delivery industry. This application will allow hotels, café, street food vendors and restaurants to increase scope of business by reducing the labor cost involved. Application presents an interactive and up-to-date menu with all available options in an easy to use manner. Customer can choose one or more items to place an order which will land in the cart before checking out. At the end customer can gets order confirmation details. Once the order is placed it is entered in the database and retrieved in pretty much real time.
Objective -
Develop a application that will allow customers to place their food order online and provide them with feedback, a generic image of the meal, a list of side dishes, main course ingredients, and cost information.
As an Admin, everyday we get requests from users, executives, and stakeholders about what they want you to do to make their jobs easier using Salesforce. It is our job to dig deeper into their request and figure out if what they say they want is actually what the business needs to succeed.
Ignou MCA 6th Semester Synopsis file. This is a proposal file for MCA 6th semester. The project name is Project Management System. It is real world working scenario use by IT companies.
Food Delivery App Development - Start Online Delivery BusinessHarrywilliam6
Develop advanced features Food Delivery App Development from Quytech. Integrate AR & AI in your food delivery app and Stand out from the competition. Hire a food delivery app developer and save upto 60% cost of development. If your app development requires using highly advanced tools (for which, you need experienced developers) and technologies to be work on, then the development cost might increase.
Never Upgrade Again With Siebel Innovation PacksJerome Leonard
Were you at Open World 2011? This presentation addresses one of the top issues on CRM stakeholders minds : Never Upgrade Again With Siebel Innovation Packs
Dreamforce 23: Where Salesforce Meets AIAjeet Singh
Dive into the future of business transformation at Dreamforce 2023: Where Salesforce Meets AI. Join us as we explore the cutting-edge synergy between two game-changing technologies – Salesforce and Artificial Intelligence. Uncover how businesses are leveraging AI to supercharge their Salesforce platforms, revolutionizing customer engagement, data insights, and decision-making.
Discover real-world success stories, innovative strategies, and hands-on demonstrations that showcase the seamless integration of AI into Salesforce, unlocking unparalleled opportunities for growth and efficiency.
Don't miss this opportunity to be at the forefront of the next evolution in business technology.
SAP's Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications.
SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios
It is often noticed that many of the software engineers who work in telecom domain, specially in application delevopment/testing, lag the insights to the complete picture. This results in lack of innovation in what they do and they forget to question - how can they do it better.
So for students of Telecom engineering and newbees into Telecom domain, it is essential to understand the basics of Telecom and to visualize the telecom domain as a whole. This will help them link their bit of contribution to the entire life cycle. Hopefully this presentation serves as a starter.
IT plays a key role in any enterprise by maintaining the 24/7 availability of infrastructure and applications in support of critical business activities. IT coordinates internal resources and partners with multiple vendors to manage internal and external systems that support the organization’s business requirements.
FOOD DELIVERY APP is a application designed primarily for use in the food delivery industry. This application will allow hotels, café, street food vendors and restaurants to increase scope of business by reducing the labor cost involved. Application presents an interactive and up-to-date menu with all available options in an easy to use manner. Customer can choose one or more items to place an order which will land in the cart before checking out. At the end customer can gets order confirmation details. Once the order is placed it is entered in the database and retrieved in pretty much real time.
Objective -
Develop a application that will allow customers to place their food order online and provide them with feedback, a generic image of the meal, a list of side dishes, main course ingredients, and cost information.
As an Admin, everyday we get requests from users, executives, and stakeholders about what they want you to do to make their jobs easier using Salesforce. It is our job to dig deeper into their request and figure out if what they say they want is actually what the business needs to succeed.
Ignou MCA 6th Semester Synopsis file. This is a proposal file for MCA 6th semester. The project name is Project Management System. It is real world working scenario use by IT companies.
Food Delivery App Development - Start Online Delivery BusinessHarrywilliam6
Develop advanced features Food Delivery App Development from Quytech. Integrate AR & AI in your food delivery app and Stand out from the competition. Hire a food delivery app developer and save upto 60% cost of development. If your app development requires using highly advanced tools (for which, you need experienced developers) and technologies to be work on, then the development cost might increase.
Never Upgrade Again With Siebel Innovation PacksJerome Leonard
Were you at Open World 2011? This presentation addresses one of the top issues on CRM stakeholders minds : Never Upgrade Again With Siebel Innovation Packs
Dreamforce 23: Where Salesforce Meets AIAjeet Singh
Dive into the future of business transformation at Dreamforce 2023: Where Salesforce Meets AI. Join us as we explore the cutting-edge synergy between two game-changing technologies – Salesforce and Artificial Intelligence. Uncover how businesses are leveraging AI to supercharge their Salesforce platforms, revolutionizing customer engagement, data insights, and decision-making.
Discover real-world success stories, innovative strategies, and hands-on demonstrations that showcase the seamless integration of AI into Salesforce, unlocking unparalleled opportunities for growth and efficiency.
Don't miss this opportunity to be at the forefront of the next evolution in business technology.
SAP's Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications.
SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios
Call center dialer
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MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
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SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
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Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
Technology has advanced and intelligent use of which has revolutionized the marketing industry. Most business is now conducted over the phone with care and excellent customer support.
Aria Telecom is leading customized telecom solutions provider in India with corporate office in New Delhi and 100 business partner all across the country and outside the country.
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GSM gateway dialer
voip dialer
analog dialer
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unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
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domestic dialer
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BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
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MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
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hybreed technology
More than a typical phone system, Frontier AnyWare extends the cloud-based telephony model to include everything your business needs to communicate efficiently and cost effectively.
InterDialog UCCS - a robust contact/ call center software solution that helps organizations provide a seamless customer experience across all channels in the customer service journey. Visit- https://bit.ly/2FcbNYH
VoIP Solution | VoIP Service Provider | SoftswitchIkconInfotech
Delivering the most Reliable and Affordable VoIP services as Softswitch, SIP Server, Mobile Dialers, IP PBX System, Call Centric Solution and many more VoIP Products
Automatic school,Collage,Fectory etc Timer ( Automatic school bell) www.theco...Corporate Services
Automatic School Timer
This Automatic school and collage timer for automatic bell purpose
We can schedule Monday, Tuesday, Wednesday etc like day wise different timing programmable.
Bell duration programmable in second.
Built in real time clock, if switch or unit for 30days time never changes.
Once we programme it will there until we change.
Easy to programme.
This can be used as a time programmable switch can be connected to motors, Fans, lights also but for that different timer available.
Closed Circuit Television (CCTV) system allows you to monitor your office, factory or quarters etc. in order to safe gaurd your necessary assets without physically creature gift at each location. A single visual unit can display videos from mulitple surveillance cameras installed across various locations of single premises. CCTV solutions in India, specially Ahmedabad, Gujarat are getting sticking together of importance due to the ongoing efforts of organizations to efficiently monitor visitors, employees and sections of a premise that are not easily accessible. Corporate Services provides CCTV security surveillance solutions for businesses to cater to their monitoring requirements. Solutions are tailor-made based coarsely individual requirements depending vis--vis factors specific to the client’s needs and necessities.
At Corporate Services by using state-of-the-art and proven methodologies, we deliver custom-designed solutions tailored for your specific business needs. Our methodologies provide rapid delivery of application function and reduced cycle times designed to minimize project risk and cost while maintaining high-quality delivery. We have one of the finest graphic and 3D designers in our web Design and Development Ahmedabad section to ensure the super efficient and user-friendly user interface (UI) for your applications.
Our capabilities span the life cycle of a solution, from requirements analysis through solution development, installation, rollout, and end-user training. We provide leading edge custom application development services for both new development and enhancements and maintenance of existing applications across all computing platforms. Corporate Services provides access to a diverse range of technologies spanning Internet, Client Server, RDBMS applications on virtually all platforms. We are able to offer such a wide range of technologies by creating a network of partners each specializing in a particular area.
Internet Leased Line
An internet leased line is a premium internet connectivity product, delivered over fiber or wi-fi, which is dedicated fully duplex and provides uncontended, symmetrical speed Internet. With Internet becoming critical in today's business environment, the need for quality Internet connectivity is on the rise. With price difference between Broadband & Internet leased line was almost 4 times till an year ago Internet Leased Line was used by only corporate's & large organisations With the higher bandwidth availability with service providers in India & the rise in demand for Internet Leased Line among consumers saw drastic price cuts over the year bridging the gap between Internet Leased Line & Broadband making every business considering Internet Leased Line for their Internet connectivity.
Leading the pack of Service providers providing Internet Leased Line is tier one provider with over 50% market share due to its quick response, reachability & competitive pricing.
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Inverter is a device that converts direct current (DC) into alternating current (AC) and supplies AC power from DC sources such as solar panels or batteries. It is used in a wide range of applications such as switching power supplies in computers, electric utility high-voltage direct current applications etc.
We corporate Services is Deal with verius Inverter Brands in India Like APC,Microtek, Exide, Luminous, Fuji Inverter, Kevin, Su-Kam, Mitsubishi, Mahindra, nexus inverter, Lucas,Videocon.
We will also deal in Brands of Solar Inverter Like Delta Solar Inverter,Danfoss Solar Inverter, SMA Solar Inverter and Duracell Car Inverter
We corporate services,IT/Software based company.
Our Product and Services:
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2. Website Design and development services
3. Software/ERP Services
4. Search Engine optimisation
5. Online Promotions
6. Web Hosting
7. UPS/Inverter/Generator
8. CCTV
9. Bio Metrics Attendance System
10. Projector rental
11. Telecom solutions
12. Networking
13. Internet Services All category.
All It solution.
www.thecorporateservices.com
corporateservices@outlook.com
info@thecorporateservices.com
Corporate Services
Software esp. For Pharmaceutical Dealers and Distributors (Wholesale and Retail Chemists) with Stock management, Expiry Calculation and Financial Accounts
www.thecorporateservices.com
corporateservices@outlook.com
Corporate Services:
A Complete Business Software Specialized to manage any trade like commission agents, Pesticides / Fertilizer Dealer, Electronics and Mobile Dealers, FMCG etc.
For More Information: Corporate Services
corporateservices@outlook.com
Corporate Services
Drycleaner's Automation Software to manage order booking, delivery with tag printing to track any item in stock. software controls stock and delivered stock integrated with financial accounts
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
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Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
2. What is Insight IVR?
Insight IVR is a powerful software that allows companies
to turn their vision of an interactive call flow into reality.
The software consists of two main parts:
- The Call Handling Engine -
- The Application Generator -
Insight IVR is built on a software platform that has been
developed over the last 20 years. The product has been
proven around the world to be flexible, robust, and
reliable.
3. The diagram above depicts Insight’s typical network topography. The IVR
system is connected to a telephone network through which it can send and
receive calls. Since Insight now supports direct VoIP connectivity, your
system can also be stationed anywhere with an Internet connection. For
example, a call originating from India can terminate directly via IP to an IVR
Server in the United States.
4. The Call Handling Engine
PEC has always prided
itself on its robust call
handling engine. The
engine has been installed
in over 10,000 locations
throughout the world and
has handled tens of
billions of calls since its
inception in 1984.
The call handling engine
is built upon Intel
Dialogic’s voice
processing technology,
which guarantees
robustness and reliability
regardless of call volume.
• View live call activity
• View the status of any line in real-time
• Change the status of any line in real-time
5. The Call Handling Engine
Viewing the Line Status
The Call Handling Engine
indicates to you the
current status of each line
using different colors to
represent each state.
With one quick glance,
you will easily know which
lines are in each state.
WHITE indicates an inactive state or a transitional state – such as dialing out.
BLUE indicates a state of playing a file to a caller.
PINK indicates a state of receiving digits (DTMF) from a caller.
GREEN indicates a state of two lines being patched.
RED indicates a state of message recording.
6. The Call Handling Engine allows you to control the settings of any line/port by simply
clicking the right button on your mouse. The different settings a line can be set to are:
• Enabled makes the port active
• Disabled makes the port inactive
• Inbound sets the port to only accept incoming calls.
• Outbound sets the port to only make outgoing calls.
• Disconnect cuts off any call in progress and clears the port.
• Busy Out sets the port to a busy state so no new call can come in or go out.
The Call Handling Engine
Individual Port Settings
7. The Call Handling Engine
System Properties
Insight IVR is one of the only
packages designed to support almost
every phone network in the world. It
supports analog, T1, E1, R2MF, H323,
SIP, and SS7 protocols.
• Trunk Type lets you choose from
different telecom protocol types that
are provided by service provider.
• Signaling lets you choose from the
different telecom signaling types
available throughout the world.
• Media Resource lets you choose the
different functionalities of a selected
line/protocol like voice, fax,
conferencing.
8. Handles both TDM and VoIP without the need for a gateway
Handles up to 4 million calls per day on a single system
“Pay as you grow” allows you to start with 4 ports and scale up
to 480 ports as your business grows
Handles up to 100 different applications on a single system
Every Call is Answered Immediately
Port settings can be changed on the fly
On-screen Call statistics
Remote Diagnostics and support
The Call Handling Engine
The Advantages
9. The Application Generator
Insight IVR allows you to easily design
and customize interactive telephone
applications using a simple drag and
drop interface.
Start out with a call flow sketch on paper
and within minutes you can build a fully
functional application that your clients
can call into.
10. This Insight "Fast Build Kit" is designed to help you meet deadlines. The Insight Drag and
Drop development facilities provide full featured icons which can be moved and
connected to a free form call flow. Do you want to play a file? Get a record from a
database? Call out to a customer? No problem!
The Application Generator
Insight Fast Build Kit
11. Text to Speech
Speech Recognition
Touch Tone Detection
Database Interaction
Voice Messaging
Call Transferring
Voice To Email
Fax To Email
Email
Outdial
Read/Write Text File
Launch Program
The Application Generator
System Features
12. System Features
Text to Speech
Text to Speech is an
extremely easy
feature to use.
Simply type any text
into a field and Insight
IVR will speak the text
to the caller.
• Eliminates the need to record prompts
• Allows for quick, on-the-fly changes to a script
• High-quality, Professional Sounding Voice
13. System Features
Speech Recognition
Insight IVR’s Speech Recognition feature
makes customer interaction with your system
quick, convenient, and simple.
Insight’s Speech Recognition module
recognizes words, names, spoken letters, and
numbers.
Callers can spell names, order products, enter
account numbers and zip codes, all without
entering a single touch tone on their phone.
14. System Features
Touch Tone Detection (Get DTMF)
The most common method
through which Insight
communicates with a customers
is through Touch Tone.
Customers can choose from a list
of selections, enter account
numbers, enter their security
code, etc, all through the numeric
keypad on their phones.
Insight allows you to specify the
number of digits to expect and
the maximum amount of time to
wait in between digits to make
the call flow as seamless as
possible.
15. System Features
Database Interaction
Many IVR applications require
database interactivity. Insight
provides interaction with multiple
databases such as Microsoft
Access, Microsoft Excel, dBase,
FoxPro, SQL Server, Oracle,
MySQL, Informix, Text Files and
many others. It is also ODBC
compliant.
Insight IVR can perform all the
standard database actions such
as Reading, Writing, and
Querying.
16. System Features
Voice Messaging
Insight IVR provides voice messaging capabilities
whereby callers can access the IVR system, leave
messages, retrieve messages, and review
messages. Each message is individually dated and
time stamped and kept in the order they were
received.
There is no limit to how long a message can be,
and as soon as the message is left, it is available
for your IVR application to access.
17. System Features
Call Transferring
Insight IVR allows you to
transfer callers dynamically to
other telephone lines. Callers
can be transferred with a blind
transfer (unconditionally) or
with a supervised transfer
(monitor the call status before
transferring).
Insight also supports call
patching, whereby multiple
callers can be connected
together into the same
conversation.
18. System Features
Voice To Email
Insight IVR can take a voice message and
deliver it to any specified email address.
This feature allows subscribers to listen to
messages on their computers and then
archive the messages appropriately on their
own computer.
Since the message is sent via standard
email, the email can be opened from any
Internet terminal in the world which gives
subscribers mobility and flexibility.
19. System Features
Fax To Email
Insight IVR can receive and send faxes.
When Insight receives a fax, it can deliver
it to any specified email address.
This feature allows subscribers to view
their faxes on their computers and then
archive the faxes appropriately on their
own computer.
Since the fax is sent via standard email,
your subscribers can take their virtual fax
machine with them anywhere in the
world.
20. System Features
Email
IVR can be used to send emails dynamically, with or without attachment files.
For example, if your IVR application is designed to take orders for Auto Parts,
the Email feature of Insight can automatically email the order information to
the manufacturer so that they can drop ship the item to that customer.
21. System Features
Outdial Capability
Insight IVR allows you
to dynamically call out
to customers & clients.
Based on the status of
the call, whether it be
busy, no answer,
connect, answering
machine, fax machine,
or operator intercept,
Insight allows you to
choose what action to
perform.
22. System Features
Read/Write Text File
Insight IVR allows you to read and write to
both text and CSV files.
This Read feature allows you to dynamically
read any information from a text file into your
application. This feature is often used for
data that is constantly changing.
The Write feature is usually used to keep a
call log or an event log of caller activity.
23. System Features
Launch Program
Insight IVR allows you to run
another program or call the
dispatch function of a DLL file
from within IVR. This feature
can be used in several practical
ways including running
Notepad, virus scan, disk
defragmenter, disk backup, file
compression (ZIP) or any other
program.
24. System Requirements
Windows 2000 Pro / XP Pro / 2003 Server
Pentium III 1 GHz or Higher
128 Megabytes of RAM.
20 GB Hard Drive
CD-ROM Drive.
Network Card
Modem
Database software (if application requires)
Intel Dialogic Boards or HMP Firmware
Insight IVR Software
25. Some Industries that Use Insight IVR
Information Provider Company
Human Resources Department
Help Desk Applications
Cable TV Company
Retail Business
Order Entry Applications
Insurance Company
Healthcare Industry
Telecommunication Companies
Transportation Industry
Utility Companies
Schools, Colleges & Universities
Financial Institutions
Financial Services Company
Entertainment Industry
27. The Application Generator
Sample IVR
This Application
welcomes each caller
and asks him to
choose whether he
wants to listen to his
horoscope or wants
to talk to static
operator or wants to
talk to available Live
Operator. If User
chooses to listen to
his horoscope he will
be asked to choose
his sun sign and
based on his sun sign
selection a horoscope
will be played to him.
If user selects to
talk to operator,
his call will be transferred to operator or if he chooses to talk to live
agent he is connected to outside live agent. In every case incoming
call is logged in Database with its starting and ending time.
28. Real World Applications
Quiz
Music Messaging
Speech Recognition
Polling
Debit Card Platform
Zee Business Baazigar
Voice Messaging
Automatic Payment
Reminder
Virtual Calling Card
Customer Service
29. Real World Applications
Quiz
Customer Application
A Quiz game show was required based on the concept of famous
television game show “WHO WANTS TO BE MILLIONAIRE” for
PSTN Network.
The Insight Solution
The caller calls into a specified “quiz” number. Caller is asked
different questions one by one. Then the caller is informed of his
score (achieved from correct answers) at the end of each call, along
with his cumulative score over a period. The aim of the quiz is to
reward the caller who gets most questions right. The quiz contains
questions on topics like Movies, Sports and General Knowledge. The
questions are of varying toughness. Points are awarded to customers
according to the difficulty level of the question.
30. Real World Applications
Music Messaging
Customer Application
A unique song dedication service was required where a person can send a
desired song to another person with his personalized voice message.
The Insight Solution
Caller calls a predefined number which then takes him through an interactive
voice response system (IVRS). He then selects from various song categories
such as English songs / Arabic songs / Hindi Songs and then from various
sub categories such as Band songs / Modern songs / Film songs etc. IVR then
one by one plays the various songs under the selected song category. Once
the caller selects the desired song, he is prompted to record his personalized
message. Caller then enters his phone number, destination number and
specific date & time when he wants to send the song. Selected song along
with message will be played to destination number on desired date and time.
31. Real World Applications
Railways Speech Recognition
Customer Application
Railway handles two kinds of enquiries viz., arrival/Departure Enquiry and
Reservation Status Enquiry. Earlier Both Arrival/Departure Enquiry and Reservation
Status Enquiry were handled manually. An application was required to automate it.
The Insight Solution
IVR asks caller whether he wants to enquire Arrival/Departure status or Reservation
Status. In case of reservation status, the call is handled by Reservation Status Enquiry
IVR. If caller opts for the Arrival / Departure Enquiry then the caller is asked whether
he knows the Train Number or he knows the Train Name. In case caller opts for the
Train Number option, he is asked to enter the Train Number from touch tone phone
and is informed of arrival/departure status of entered train number. If caller opts for
the Train Name option then the caller is asked to say the “Train Name” and either
“Arriving”, if he wants to know the arrival details of the Train or “Departing”, if he
wants to know the departure details of the Train. The caller’s speech is recognized and
the caller is informed of corresponding train details from database.
32. Real World Applications
Polling
Customer Application
An application was required for opinion polls where
callers can leave their opinion about a particular
question with limited number of options available as
possible opinion so that a general public opinion can be
known.
The Insight Solution
IVR asks every caller a question with limited number of
options as its answer. Caller selects an option by
pressing a key from his touch tone phone and register
his vote about the subject of opinion poll. His vote is
logged in the database. He can further be asked to
record his opinion on poll subject. Finally after allowed
time for poll expires, all votes are counted from
database and depending on maximum entries for a
particular option, a general public opinion can be
declared as the result of opinion poll.
33. Real World Applications
Debit Card Platform
Customer Application
An application was required to provide functionality of
debit card which can be used by customers for shopping
or any such purpose where he needs to carry cash
otherwise.
The Insight Solution
Every Customer is provided with a unique card number.
An account is maintained for every card number. When a
customer uses it, he is authenticated through his unique
card number and his account balance is checked so as to
validate him for transaction he is willing to commit. If all
is validated, then his account is debited of the money and
the money is transferred to other account (where money
is expected to be transferred).
34. Real World Applications
Business Master
Customer Application
An application was required to register the callers and decide the level of
their IQ based on the correctness of answers given by him to the questions
as asked to him.
The Insight Solution
IVR asks caller about his personal information like age, sex, education,
employment, income, telephone number and asks caller to record his
name and address. Then IVR asks caller some random general knowledge
questions one by one and keeps count of his score based on number
correct answers given. At the end of the call, caller is informed of his score
and his IQ level is decided accordingly. If his IQ matches the minimal
criteria for entering next higher round, he is given a unique registration
number for further communication.
35. Real World Applications
Voice Messaging
Customer Application
A unique message dedication service was
required where a person can send a personalized
voice message to another person for desired at a
desired date and time .
The Insight Solution
Caller calls a predefined number which then
takes him through an interactive voice response
system (IVRS). There he is prompted to record
his personalized message. Caller then enters his
phone number, destination number and specific
date & time when he wants to send the message.
Message will be played to destination number
on desired date and time and caller will be sent
a confirmatory SMS on his mobile of delivered
message.
36. Real World Applications
Automatic Payment Reminder
Customer Application
An application was required which can
automatically remind users of their
pending bill payments as their due date
approaches.
The Insight Solution
IVR Picks a Telephone number from
the Database whose payment is due.
System dials that number and if
connected plays the pre recorded
message that your bill payment is due…
Please pay the amount early to avoid
disconnection. System tries all numbers
a specified number of times until the
call made to them is successful.
37. Real World Applications
Customer Service Application
Customer Application
An application was required to service the valid account
holders regarding their queries and alert them if they are
approaching their account expiry. Account Holder should be
given assistance even in night when no Customer Service
Representative is available.
The Insight Solution
IVR works differently according to day and night. During day hours, if an account
holder calls in with his query, he is authenticated through his account numbers.
If authenticated, he is reminded of approaching expiry of his account if time left
in expiration is less than 3 months and then he is connected to his particular
service representative for his Query. If his account has already expired then he
is connected to operator to renew his account. During night hours, if an account
holder calls in, he is asked to record his query with his account number. The
technical representative is immediately alerted of the message on his
mobile/pager. Technical representative can also call into the system to listen to
all the recorded messages and service them accordingly.