Award winning Mitel Reseller, Denwa sell, install and service Mitel phone systems across the UK. Visit denwa.co.uk for more information, pricing and quotations. Arrange a demo today.
Mitel Advanced UC-Collaboration PresentationDaniel Moore
MiCollab is an audio, web and video conferencing product that provides a single collaboration point for all business communications. It offers scheduled and ad-hoc conferencing, participant management, desktop sharing, multi-point video conferencing, web-based collaboration viewing, conference recording, and integration with UC applications and cloud services. The product reduces costs while increasing productivity by enabling seamless audio, web and video conferencing as well as content sharing and collaboration across devices.
Mitel provides business communications solutions that allow for in-office experiences from anywhere using any device. Their portfolio includes MiVoice for telephony, MiCollab for collaboration, and MiContact Center for customer contact solutions. Mitel offers deployment flexibility with a single software stream that can be deployed traditionally, in the public cloud, or in a private cloud. Mitel is enhancing their solutions with new features, improved management capabilities, and integration with other platforms and devices.
What's the best phone system for 2016? Mitel MiVoice Office is the best telephone system for small business. Everything you need from unfied communications, call centre, mobility, call recording, call reporting, progressive dialler, VoIP, SIP and much more.
In October 2015 Mitel released their new MiCollab 7.0 release. Lots of new features, Mitel's flagship Unified Communications solution continues to be filled with valuable enhancements
Another whitepaper from Mitel about moving to cloud communications and what benefits it brings. Contact Denwa in the UK for a Mitel Solutions demonstration
What's new in Mitel MiVoice Business 7.1?denwacomms
The document summarizes new features and enhancements in Mitel MiVoice Business Release 7.1, including:
1) Expanded geographic support with UTF-8 character and Arabic name support.
2) Increased capacity limits for remote directory entries, call conferencing participants, and cluster user capacity.
3) Enhancements to voicemail security, phone key support, and operator console functionality.
Mitel Advanced UC-Collaboration PresentationDaniel Moore
MiCollab is an audio, web and video conferencing product that provides a single collaboration point for all business communications. It offers scheduled and ad-hoc conferencing, participant management, desktop sharing, multi-point video conferencing, web-based collaboration viewing, conference recording, and integration with UC applications and cloud services. The product reduces costs while increasing productivity by enabling seamless audio, web and video conferencing as well as content sharing and collaboration across devices.
Mitel provides business communications solutions that allow for in-office experiences from anywhere using any device. Their portfolio includes MiVoice for telephony, MiCollab for collaboration, and MiContact Center for customer contact solutions. Mitel offers deployment flexibility with a single software stream that can be deployed traditionally, in the public cloud, or in a private cloud. Mitel is enhancing their solutions with new features, improved management capabilities, and integration with other platforms and devices.
What's the best phone system for 2016? Mitel MiVoice Office is the best telephone system for small business. Everything you need from unfied communications, call centre, mobility, call recording, call reporting, progressive dialler, VoIP, SIP and much more.
In October 2015 Mitel released their new MiCollab 7.0 release. Lots of new features, Mitel's flagship Unified Communications solution continues to be filled with valuable enhancements
Another whitepaper from Mitel about moving to cloud communications and what benefits it brings. Contact Denwa in the UK for a Mitel Solutions demonstration
What's new in Mitel MiVoice Business 7.1?denwacomms
The document summarizes new features and enhancements in Mitel MiVoice Business Release 7.1, including:
1) Expanded geographic support with UTF-8 character and Arabic name support.
2) Increased capacity limits for remote directory entries, call conferencing participants, and cluster user capacity.
3) Enhancements to voicemail security, phone key support, and operator console functionality.
AinaCom Xperience, applicant information packageAinaCom Oy
This document describes AinaCom's portfolio of products including mobile subscriptions, Microsoft Lync 2013, and call groups. It provides details on AinaMobile subscriptions, Microsoft Lync unified communication services, and call group contact center solutions. Customers can purchase and manage these services through AinaCom's customer portal. The portal allows customers to configure products, add or remove users and agents, and manage settings for services like call groups.
This document provides an overview of a webcasting company that offers virtual event and conferencing solutions. It has over 2,000 employees worldwide and delivered over 25,000 events to 5 million participants in 2012. The company has a global footprint with offices in over 26 countries. It offers reliable, scalable, and secure webcasting platforms that support various media types and global audiences. The company also provides fanatical support for events.
This document discusses ways to enhance a Lync 2013 rollout to ensure business success. It covers additional products like contact centers, call recording, operator consoles and SIP trunking that complete the unified communications vision. It also addresses meeting legal requirements, integrating with CRM systems, custom development, and ensuring user adoption of the new tools. The presentation aims to help attendees understand supporting products and services available to enhance a voice rollout and maximize the value of their Lync investment.
Intermedia Unite is a cloud-based unified communications and collaboration platform. It enables users to be more mobile, more productive and share ideas and content through a single system. Intermedia Unite is backed by a 99.999% network uptime SLA and includes 24/7 J.D. Power-certified support.
Whether in the office or remote, Unite seamlessly integrates all your communication tools – desktop phones, mobile phones, and computers – into one manageable solution oriented around your employee’s needs and workstyles.
This PDF is a property of Intermedia, and Ideacom NC is a provider of Intermedia unite and services. All Intermedia names and marks associated with Intermedia products are trademarks or service marks of Intermedia and are registered or common law marks in the United States and other countries.
For more such PDFs, visit our resource page.
IntelePeer is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer enables unified communication and collaboration (UCC) solutions from every major vendor with its SIP services and Fluent Federation-as-a-Service, providing enterprises with a ubiquitous user experience and seamless transition to the clarity, reliability and unmatched quality of IP communications served from IntelePeer’s Cloud platform
International Conference Calling service offers toll-free and local access numbers in 107 countries worldwide. Reliable conference call service provider.
CenturyLink Hosted VoIP is a cloud-based IP voice service that offers advanced calling features over CenturyLink's privately owned fiber network using the BroadSoft BroadWorks platform. It allows businesses to communicate faster in more places and keep their workforce more accessible, efficient, and productive compared to outdated phone systems. Features include routing calls faster, setting multiple devices to ring simultaneously, accessing voicemail by phone, email or online, and using a mobile app for calling, video chatting, file sharing and messaging. Hosted VoIP scales easily and includes upgrades at no extra cost, with all IP phones and per-seat pricing.
This document provides an overview of a presentation about Microsoft Lync Server 2010. It discusses unified communications and how Lync addresses common communication challenges. The presentation introduces Lync Server 2010, covering its architecture, deployment, licensing, and new features. It emphasizes how Lync integrates presence, IM, voice, video, and meetings into a single client and enables mobility.
Kerio Operator is an IP-PBX phone system that can be deployed virtually or as a software appliance. It has an intuitive web-based administration interface and supports features like softphones, call queues, conferencing, voicemail integration, and automatic phone provisioning for popular desk phones. It provides solutions for traditional phone systems by enabling mobility, remote administration and integration with other services and applications.
MiVoice Business software versions through timedenwacomms
Here's a summary of features on the Mitel MiVoice Business platform (formally Mitel 3300). Very useful if you are upgrading from quite an old version of Mitel software.
Communique Conferencing is a global provider of conferencing and virtual event solutions. It has over 15 years of experience in the industry and provides services to over 400,000 conference leaders worldwide each year. The document outlines Communique's corporate overview, advantages such as 24/7 customer support in 19 languages, global presence with operations in 26 countries, and integration with Adobe Connect for enhanced conferencing features.
Use Skype for Business? Seamlessly integrated Skype for Business dial-in audio conferencing service. Provides hybrid conference calling dial in for internal and external users. Global access from 107 countries.
This document provides an overview and summary of Virtual Communications Express, a cloud-based unified communications solution from Verizon. The solution offers enterprise-grade voice, video, and collaboration tools to enable effective communication and mobility. Key features include centralized management across locations, predictive pricing, security, and integration with existing business applications. The summary is targeted at Verizon personnel and partners to help businesses modernize their communications infrastructure and drive productivity for a mobile workforce.
Buzzwords like cloud and hosted are swirling around us at breakneck speed, but do you really know what that means? The office land line phone as well as premise based PBX systems are on their way out and quickly being replaced with cloud or hosted Unified Communications solutions. Your business needs a mobile solution where employees and sales executives are accessible anywhere they go. Before jumping in, you should be wondering….How would moving to the cloud benefit me? Does the cloud offer the “right fit” for my business needs? What should I be looking for in a cloud provider?
Learn more about First Communications' Cloud IP PBX and other offerings at http://www.firstcomm.com/
Webinar: snom UC edition Phones and Native Lync Server Provisioningsnom technology
This webinar demonstrates how easy it is to manage snom UC edition phones natively via the Lync Server, by using only standard Lync PowerShell commands. Mass configuration and customization of IP phones is a challenge in Microsoft Lync Enterprise Voice projects. Until now additional hardware and vendor-specific knowledge was necessary to provision Lync qualified phones. The snom UC edition phones are the first Lync qualified devices to seamlessly integrate Lync Server components to overcome standard provisioning limitations.
Hosted IP offers flexible and affordable solutions over a fully managed IP network for complete data and voice integration, requiring minimal capital costs and limited IT support.
As a network-based hosted IP-PBX solution for enterprises, Hosted IP delivers all call processing, intelligence, and voicemail functionality over MPLS with full end-to-end Quality of Service (QoS).
Our technology experts will manage it all so you don’t have to – all backed by our unmatched service and support
V15.5 is an upgrade to the 3CX PBX phone system with a new web client using latest technologies. The web client has improved control of IP phones and smartphone clients with status setting and account access. New features include improved phone control and integration with Office 365 contacts, integrated video meetings, wallboards, and chat across devices. The upgrade also allows for easy creation of 3CX PBX appliances and improved contact, call history, and voicemail screens.
The two-day training course covers administration of Office 365 services including Lync Online, Exchange Online, and SharePoint Online. Day 1 focuses on Office 365 and Lync Online overview, infrastructure, user management, and configuration. Day 2 covers advanced topics for Lync Online, Exchange Online, and SharePoint Online including deployment, migration, security, archiving, and compliance.
3CX Phone System is software-based PBX phone system that runs on Windows servers and desktops. It provides voip functionality including provisioning of IP phones, call management features, mobility through smartphone clients, and integration with CRM and Exchange. It aims to provide an affordable enterprise-level phone system with more features than traditional hardware-based PBX systems.
Butler I.T. Office in the Cloud - Hosted PBX FeaturesKen Butler
The Butler I.T. Office in the Cloud includes many cloud features including Hosted PBX. The Hosted PBX system saves businesses about 50% from regular telephone company charges. It can be bundled with Exchange Email, MS Office 365, File Sharing, Security and much more.
AinaCom Xperience, applicant information packageAinaCom Oy
This document describes AinaCom's portfolio of products including mobile subscriptions, Microsoft Lync 2013, and call groups. It provides details on AinaMobile subscriptions, Microsoft Lync unified communication services, and call group contact center solutions. Customers can purchase and manage these services through AinaCom's customer portal. The portal allows customers to configure products, add or remove users and agents, and manage settings for services like call groups.
This document provides an overview of a webcasting company that offers virtual event and conferencing solutions. It has over 2,000 employees worldwide and delivered over 25,000 events to 5 million participants in 2012. The company has a global footprint with offices in over 26 countries. It offers reliable, scalable, and secure webcasting platforms that support various media types and global audiences. The company also provides fanatical support for events.
This document discusses ways to enhance a Lync 2013 rollout to ensure business success. It covers additional products like contact centers, call recording, operator consoles and SIP trunking that complete the unified communications vision. It also addresses meeting legal requirements, integrating with CRM systems, custom development, and ensuring user adoption of the new tools. The presentation aims to help attendees understand supporting products and services available to enhance a voice rollout and maximize the value of their Lync investment.
Intermedia Unite is a cloud-based unified communications and collaboration platform. It enables users to be more mobile, more productive and share ideas and content through a single system. Intermedia Unite is backed by a 99.999% network uptime SLA and includes 24/7 J.D. Power-certified support.
Whether in the office or remote, Unite seamlessly integrates all your communication tools – desktop phones, mobile phones, and computers – into one manageable solution oriented around your employee’s needs and workstyles.
This PDF is a property of Intermedia, and Ideacom NC is a provider of Intermedia unite and services. All Intermedia names and marks associated with Intermedia products are trademarks or service marks of Intermedia and are registered or common law marks in the United States and other countries.
For more such PDFs, visit our resource page.
IntelePeer is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer enables unified communication and collaboration (UCC) solutions from every major vendor with its SIP services and Fluent Federation-as-a-Service, providing enterprises with a ubiquitous user experience and seamless transition to the clarity, reliability and unmatched quality of IP communications served from IntelePeer’s Cloud platform
International Conference Calling service offers toll-free and local access numbers in 107 countries worldwide. Reliable conference call service provider.
CenturyLink Hosted VoIP is a cloud-based IP voice service that offers advanced calling features over CenturyLink's privately owned fiber network using the BroadSoft BroadWorks platform. It allows businesses to communicate faster in more places and keep their workforce more accessible, efficient, and productive compared to outdated phone systems. Features include routing calls faster, setting multiple devices to ring simultaneously, accessing voicemail by phone, email or online, and using a mobile app for calling, video chatting, file sharing and messaging. Hosted VoIP scales easily and includes upgrades at no extra cost, with all IP phones and per-seat pricing.
This document provides an overview of a presentation about Microsoft Lync Server 2010. It discusses unified communications and how Lync addresses common communication challenges. The presentation introduces Lync Server 2010, covering its architecture, deployment, licensing, and new features. It emphasizes how Lync integrates presence, IM, voice, video, and meetings into a single client and enables mobility.
Kerio Operator is an IP-PBX phone system that can be deployed virtually or as a software appliance. It has an intuitive web-based administration interface and supports features like softphones, call queues, conferencing, voicemail integration, and automatic phone provisioning for popular desk phones. It provides solutions for traditional phone systems by enabling mobility, remote administration and integration with other services and applications.
MiVoice Business software versions through timedenwacomms
Here's a summary of features on the Mitel MiVoice Business platform (formally Mitel 3300). Very useful if you are upgrading from quite an old version of Mitel software.
Communique Conferencing is a global provider of conferencing and virtual event solutions. It has over 15 years of experience in the industry and provides services to over 400,000 conference leaders worldwide each year. The document outlines Communique's corporate overview, advantages such as 24/7 customer support in 19 languages, global presence with operations in 26 countries, and integration with Adobe Connect for enhanced conferencing features.
Use Skype for Business? Seamlessly integrated Skype for Business dial-in audio conferencing service. Provides hybrid conference calling dial in for internal and external users. Global access from 107 countries.
This document provides an overview and summary of Virtual Communications Express, a cloud-based unified communications solution from Verizon. The solution offers enterprise-grade voice, video, and collaboration tools to enable effective communication and mobility. Key features include centralized management across locations, predictive pricing, security, and integration with existing business applications. The summary is targeted at Verizon personnel and partners to help businesses modernize their communications infrastructure and drive productivity for a mobile workforce.
Buzzwords like cloud and hosted are swirling around us at breakneck speed, but do you really know what that means? The office land line phone as well as premise based PBX systems are on their way out and quickly being replaced with cloud or hosted Unified Communications solutions. Your business needs a mobile solution where employees and sales executives are accessible anywhere they go. Before jumping in, you should be wondering….How would moving to the cloud benefit me? Does the cloud offer the “right fit” for my business needs? What should I be looking for in a cloud provider?
Learn more about First Communications' Cloud IP PBX and other offerings at http://www.firstcomm.com/
Webinar: snom UC edition Phones and Native Lync Server Provisioningsnom technology
This webinar demonstrates how easy it is to manage snom UC edition phones natively via the Lync Server, by using only standard Lync PowerShell commands. Mass configuration and customization of IP phones is a challenge in Microsoft Lync Enterprise Voice projects. Until now additional hardware and vendor-specific knowledge was necessary to provision Lync qualified phones. The snom UC edition phones are the first Lync qualified devices to seamlessly integrate Lync Server components to overcome standard provisioning limitations.
Hosted IP offers flexible and affordable solutions over a fully managed IP network for complete data and voice integration, requiring minimal capital costs and limited IT support.
As a network-based hosted IP-PBX solution for enterprises, Hosted IP delivers all call processing, intelligence, and voicemail functionality over MPLS with full end-to-end Quality of Service (QoS).
Our technology experts will manage it all so you don’t have to – all backed by our unmatched service and support
V15.5 is an upgrade to the 3CX PBX phone system with a new web client using latest technologies. The web client has improved control of IP phones and smartphone clients with status setting and account access. New features include improved phone control and integration with Office 365 contacts, integrated video meetings, wallboards, and chat across devices. The upgrade also allows for easy creation of 3CX PBX appliances and improved contact, call history, and voicemail screens.
The two-day training course covers administration of Office 365 services including Lync Online, Exchange Online, and SharePoint Online. Day 1 focuses on Office 365 and Lync Online overview, infrastructure, user management, and configuration. Day 2 covers advanced topics for Lync Online, Exchange Online, and SharePoint Online including deployment, migration, security, archiving, and compliance.
3CX Phone System is software-based PBX phone system that runs on Windows servers and desktops. It provides voip functionality including provisioning of IP phones, call management features, mobility through smartphone clients, and integration with CRM and Exchange. It aims to provide an affordable enterprise-level phone system with more features than traditional hardware-based PBX systems.
Butler I.T. Office in the Cloud - Hosted PBX FeaturesKen Butler
The Butler I.T. Office in the Cloud includes many cloud features including Hosted PBX. The Hosted PBX system saves businesses about 50% from regular telephone company charges. It can be bundled with Exchange Email, MS Office 365, File Sharing, Security and much more.
Benefit from IP communications, easier network management, and enhanced employee productivity with our end-to-end IP communication solution from the leader in business Voice over IP and SIP trunking services.
3CX is a unified communications platform that allows companies to:
- Slash telecom costs by using VoIP providers, interoffice bridges, and reducing travel costs with video conferencing.
- Increase productivity with features like presence checking, easy conference calls, voicemail to email and instant messaging.
- Improve customer service through caller ID, call monitoring, web conferencing, and agent reporting.
Microsoft O365 E5 Meetings and Voice Extensive Demontrations and updates David J Rosenthal
Cloud PBX
Replace your traditional phone system by adding a set of calling features delivered in Office 365 with Skype for Business Online. Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device.
Works seamlessly with Office 365
Operate your business phone system in the cloud and eliminate the need for traditional PBX hardware and the associated maintenance costs. And because Cloud PBX in Skype for Business works with Office 365, your system is always up to date with state-of-the art features.
Works for all your conversations
Easily transition from your old system to Skype for Business with advanced voice features. Answer, transfer, hold, and resume calls with just a touch. And instantly transform basic calls into productive, collaborative sessions with text, video, and desktop sharing.
Scales globally
Connect your phone system to the Microsoft worldwide network—and get the power of the Microsoft cloud wherever your business goes. You can even use your own operator connectivity to call landlines and mobile phones using simple on-premises software.
This document discusses opportunities for companies to partner with LeadDesk, a leading call center software platform. It outlines different partnership models such as creating apps for the LeadDesk platform, integrating software, distributing leads, and reselling LeadDesk. The document also provides information on LeadDesk's customers, features, hosting infrastructure, and opportunities for customization and integration with other systems like CRM. Partnering with LeadDesk could help companies boost their business through access to LeadDesk's software and large customer base.
Legacy PBX technologies are fast becoming obsolete. And, downtime is expensive. PBX industry is changing and many are considering a collaboration solution that leverages your existing on-premise infrastructure and marries it with a cloud platform.
About the Event:
Find out in our webinar, led by our Microsoft experts, what your options are for developing a truly integrated collaboration environment.
This session is designed for IT leaders with aging on-premise PBX systems, or those who want to understand what the Microsoft Cloud PBX solution offers. Most importantly, our presenters will provide insights into how to drive up collaboration by improving end user productivity through a cohesive Office 365 experience.
O365Engage17 - Skype for Business Cloud PBX in the Real WorldNCCOMMS
Skype for Business Cloud PBX provides calling features and PSTN connectivity options for Office 365 users without the need for an on-premises PBX. It offers core features for knowledge workers as well as call queues, auto attendants, and reporting tools for administration in the cloud. Users can connect to PSTN networks either through Microsoft which provides the connectivity, by connecting an existing on-premises Skype for Business deployment, or through a Cloud Connector Edition appliance to bridge the on-premises PBX to the cloud.
Pathway Communications Group offers a hosted PBX phone system delivered as a cloud-based service called Hosted PBX. It provides enterprise-grade phone features to small and mid-sized businesses without the need for on-site phone system hardware. Hosted PBX offers over 40 calling features, mobility features to allow phone use from any location, and flat monthly pricing that cuts capital costs compared to an on-premise phone system.
Software for Enterprise Communications and Contact Centers:
– PhoneUP – Applications Bundle for Cisco IP Telephony
– RichCall – Video Call and Web-collaboration for Customer Service
– MeetMe – Scheduling and Managing Cisco TelePresence Meetings
– Outbound calling campaigns software
– Custom software development services
VoIPLy helps you serve customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service, unified communications and remote worker solutions our services are easy to use, incredibly advanced and less expensive than traditional solutions.
This document provides an overview and summary of NextPointe's hosted VoIP communications infrastructure services. Some key points:
- NextPointe was founded by 3 Cisco engineers with 50+ years of experience working on Cisco telephony projects. They developed a hosted UC platform in 2013 to provide enterprise features through the cloud.
- Their platform is based on Cisco IP phones and video endpoints with a Cisco UC backend. It has geo-redundant datacenters for reliability.
- They provide a flexible, customizable solution including phones, calling plans, features like voicemail, conferencing and more. Support is included.
- Benefits include an enterprise-grade platform through the cloud, flexibility, scal
OfficeSuite UC™ Solves Your Everyday Challenges OfficeSuite UC™ helps you improve operational efficiency, avoid disasters, enhance employee mobility, and link multiple locations – all while lowering your costs.
OfficeSuite UC™ works on laptops, smartphones and tablets, so you can access and use the system from anywhere there is an Internet connection.
This document discusses consuming unified communications through delivery models like hosted or on-premise deployments. It summarizes InterCall and POSTcti's offerings around unified communications consulting, deployment, integration, and managed services. Key solutions discussed include hosted or on-premise Lync with unified desktop capabilities, audio/video/web conferencing, contact centers, mobility options, and partnerships with vendors like Microsoft, Cisco, Polycom, and Plantronics.
CenturyLink Managed Office and Managed Office Essentials are fully managed solutions that bundle data, voice, and cloud-based applications. They include a data connection, hosted VoIP phone system, email and collaboration tools through Microsoft Office 365, online backups, security features, and 24/7 management and support from CenturyLink. Customers can choose the right solution for their business needs, from just data and voice up to a full bundle of services.
The Skype Summit is a multi-vendor event showcasing the latest features and open ecosystem of Skype for Business Online and Office 365 powered by AudioCodes, Bridge Communications, Computertalk, Concurrency, Orion Communications, Pexip, and Unified Communications.com.
The document provides an overview of VoIP technology and PBX.NET's VoIP products and services. It discusses how VoIP works and its benefits over traditional phone systems. PBX.NET offers two main solutions: a Broadband PBX hosted service and Virtual Telephone Line broadband phone service. Both solutions provide business phone features over broadband at a lower cost than traditional phone lines. PBX.NET has reliable nationwide infrastructure and offers 24/7 customer support.
Skype for business understanding what is new, preview or unchangedFabrizio Volpe
After seven months from the release date of Skype for Business, it is a good moment for an assessment. We will see what is new, what is available as a preview and what has not changed from Lync Server 2013. The session will be a high-level overview of the innovations in the product. We will talk about topics Video Interop Server role, improvements in server management and voice and meetings capabilities in Office 365 that are now in preview (Skype Meeting Broadcast, PSTN Conferencing and Cloud PBX).
This document summarizes LG-Ericsson's Private Hosted Telephony solution. It has a sophisticated distributed architecture deployed over an IP network with centralized management. It has evolved from a robust voice platform to an open collaboration platform introducing unified communication features. It aims to enhance productivity, minimize costs through a single infrastructure, and provide a seamless growth path. The solution offers low total cost of ownership through features like internal communication over internet, remote maintenance with low work hours, and networking of office locations. It provides a variety of IP phones, soft clients, and wireless handsets as well as unified communication and network management systems.
Similar to Mitel phone systems - Mitel Reseller Denwa - Introducing MiVoice Office (20)
Mitel MiVoice Integration with Google Appsdenwacomms
The document discusses Mitel MiVoice Integration for Google, which enables employees to access Mitel communications features like making and receiving calls directly within Google Chrome. This integration boosts productivity by allowing users to search contacts and place calls with a single click. It also facilitates more informed client conversations by automatically saving call details and notes to the appropriate Google contact records. The integration provides a unified workspace that allows users to more efficiently initiate, handle, and resolve calls without switching between applications.
Compare Mitel Phone Manager editions, features and functionality. Mitel Phone Manager is CTI software driving staff performance and efficiency. Ideal for small business, call centres, multi-site organisations and remote workers.
Why MiCloud is set to change the business world, here's half a dozen slides on how Cloud phones can add new value for your business versus conventional solutions.
10 good business reasons for call recordingdenwacomms
Close to 1 in 3 businesses now have call recording in the UK, from small business with less than 10 staff to all all shapes and sizes. Its important and worth considering, great for staff staff performance and training.
This document helps Mitel engineers interpret the error information (message print) produced by the Mitel 5000 phone system. Now known as MiVoice Office!
This is the OAK Evolve presentation which demonstrates the call centre and contact centre solution released in 2013. Call Recording, call logging and real-time wallboard for Avaya IP Office telephone systems
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
20 Comprehensive Checklist of Designing and Developing a WebsitePixlogix Infotech
Dive into the world of Website Designing and Developing with Pixlogix! Looking to create a stunning online presence? Look no further! Our comprehensive checklist covers everything you need to know to craft a website that stands out. From user-friendly design to seamless functionality, we've got you covered. Don't miss out on this invaluable resource! Check out our checklist now at Pixlogix and start your journey towards a captivating online presence today.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...Zilliz
Join us to introduce Milvus Lite, a vector database that can run on notebooks and laptops, share the same API with Milvus, and integrate with every popular GenAI framework. This webinar is perfect for developers seeking easy-to-use, well-integrated vector databases for their GenAI apps.
Building RAG with self-deployed Milvus vector database and Snowpark Container...Zilliz
This talk will give hands-on advice on building RAG applications with an open-source Milvus database deployed as a docker container. We will also introduce the integration of Milvus with Snowpark Container Services.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
2. Why should Business customers choose
Mitel?
2
• No More Out of Office
Ensure you don’t miss important customer calls. Using the inbuilt dynamic extension
express feature, employees can twin their desk phone with any other phone.
• Flexible Working Made Easy
For businesses, the retention of key employees with important skills is crucial. Flexible
working is built into the Mitel phone systems with no additional cost or complexity.
• Lower Mobile Costs
Mobile employees can to stay productive by routing calls to their device of choice while
reducing long distance and mobility charges.
• Conferencing Built In
Meet-Me and Ad-hoc audio conferencing is built into the MiVoice Office, making it easy to
collaborate quickly with colleagues without having to pay a hosted conference provider
for the privilege.
3. MiVoice Office
3
• Digital / IP Platform supporting up to 175 Users
• Plug n’ Play Expansion Modules
• Deep applications portfolio building on rich embedded applications
with full UC suite accessible via MiCollab (formerly Mitel
Applications Suite (MAS)), MiCollab Client (formerly UCA)
• OAI integration with industry specific applications
• Mitel’s leading IP and digital desktop phone portfolio
• Easy to use embedded mobility
• Multi-site IP networking out of the box
• Multi-language Support
5. What’s New in Release 6.0
5
IT ADMINISTRATOR
•Reduced time to deploy
• Customer Configurator
• User Creation Wizard
• Web based Administration
• Bundled Save, Restore & Backup
•Simplified administration
• DHCP for Mitel IP sets
• Alarms and Alerts
•Enhanced security
• MiVoice Border Gateway support
END USER
•Empower mobile employees with
corporate telephony functionality
• Mid-call features with voice
prompted menus (due as a service
pack, not available at release)
• Secure remote teleworking
• SIP Phone Called Party Display
• SIP Ad-hoc Conferencing
7. Out of the Box Embedded Applications
THE BASICS NEEDED TO GET TO BUSINESS … DAY 1
7
• Unified Voice Messaging
• Auto-Attendant
• Do Not Disturb Messaging
• Meet-Me Conferencing
• Dynamic Extension Express
• Automatic Call Distribution
• Software-Based Management
• STAR: Scheduled Time Based
Application Routing
• File-Based Music on Hold
• …and much much more
8. 8
SIMPLIFYING THE EXPERIENCE
•SIP Ad hoc Conferencing
•SIP Called Party Display
•Configuration Assistant
•Unified Voice Messaging
•Meet Me Conferencing
•Hot Desking
•ACD
•Time Based Routing
•Door Relay
•File Based Music on Hold
9. Eliminate Hosted Audio Conferencing Fees
• Eight parties per conference
• Max 20 parties / single conference
• Total of 40 parties
• Dial able Conference Assistant and
conference access codes
• Set up on demand via User Web Portal or TUI
• “Ad hoc” conferencing is still available
9
10. More than Simply Voice Mail
• Increase Employee Availability
• E-mail synchronization of deletions and heard / read
• Optional BlackBerry®
message formatting
• MP3 attachment format
• Ease of Use
• Provide security and peace of mind
• Record a conversation and save it in a
voice mailbox
• Cost Savings
• Single system wide licensing
10
11. Unified Voice Message Synchronization for Google
Gmail
11
UVM Synchronization
•Release 6.0 enables the MiVoice Office
voice mail to synchronize with Google’s
Gmail email solution
•Gmail UVM synchronization joins
Microsoft Office 365 as supported hosted
email providers
12. STAR:
Scheduled Time Based Application Routing
• Gives ability to offer flexible routing of inbound calls
based upon
• Time of day
• Specific date(s)
• Day of week
• Can have multiple STAR applications to accommodate different
departmental working hours etc
• Great for Doctors Surgeries, Dentists, anyone who needs more
than the regular day / night mode
• Play bespoke Announcements for Bank Holidays etc
12
13. Mobile workers who don’t have
dedicated desks? Not a problem!
HOTDESKING
Ability to “log in” to another phone
• Field based workers who don’t have a dedicated
desk in the office
Works with digital and IP phones
Requires configuration
• Hot Desk Profile, Hot Desk Base
13
14. DYNAMIC EXTENSION EXPRESS
• No More “Out of Office”
• Rings up to ten devices
simultaneously
• Find me Follow me – Route calls first
to the desk phone, and then to
mobile before going to voice mail
• Mobility Cost Savings
• Choose to answer calls on a mobile
device or forward to voice mail
• Hand off a call from the mobile to the
desk phone
15. IN-OFFICE EXPERIENCE ANYWHERE
15
• Enhance productivity when
on the go with MiVoice
Office mid call features
• Call transfer
• Conference
• Voice Mail
• Auto-Attendant Control
• No more feature codes
• Easy to use voice prompted
menus
• System administrators can
customize voice guided feature
system
Please note Mid Call features will be available in a service pack
release later this year
16. How do I route calls so my customers
aren’t kept waiting?
16
Automatic Call Distribution
Digital call queuing with position in
queue and time to answer (voicemail)
Call Routing Options
•Longest Idle
•Balanced Call Count
•Distributed
•Linear
•All ring
Call Route Programming
•Flexible programming on DDI, CLI with
flexible priority – Can be different per
queue
17. TELEWORKING
•Increase productivity of home based and
remote office employees
• Embedded remote working feature
• Requires no server, no licensing and no
additional cost
•Seamless access to the communication
capabilities of head office
• Uses the same voice mail, conferencing
and corporate features as in-office
colleagues
•Easy to implement with a MiVoice IP
Phone
• Phone automatically establishes a
connection to the MiVoice Office
• Registered as a valid extension of the
office phone system
18. MiVoice Office Meet-Me Conferencing
Option to Upgrade to
audio, web & video collaboration on MiCollab
• Eight parties per conference
• Max 20 parties / single
conference
• Total of 40 parties
• Dialable Conference Assistant and
Conference Access Codes
• Set up on-demand via User
Web Portal or TUI
• “Ad hoc” conferencing is still
available
• Requires one system-wide license
19. SIP Phone Conferencing & Display Updates
19
Mitel 5604Mitel 5603
Mitel 5607
• Confirm the called party at a
glance
• Available on MiVoice 5603, 5604, 5607
• Called party name is displayed
• Initiate a conference call on the
fly with SIP based ad-hoc
conferencing
20. Automatic Call Distribution (ACD)
Option to Upgrade to MiContact Center Office
• Balance workload and eliminate overtime
when covering multiple time zones
• Route calls based on longest idle, balanced call
count, and circular and linear distribution
• Enhance customer service with Smart
Prompts
• Let callers know their place in line, approximate
wait times
• Enables Supervisor Management
• Station monitor, Record-a-Call, Barge, and Steal
Call, and Join and Record
No “per agent” or “per queue” cost!
22. 5330
Mainstream
Business Phone
5340
Premium
Business Phone
5324
Mainstream Key
System Phone
MiVoice Desktop Portfolio
5312
Entry Key
System
Phone
5360
Executive Set
5320
Entry
Enterprise
Phone
Digital Phones 8528 & 85685610 IP DECT
GigE
Stand
Line
Interface
Module
Cordless
Handset /
Headset
PKM 12 and 48 –
5324 / 5330 / 5340
Accessories
MiVoice DECT
5610
MiVoiceDigital Phones 8528
& 8568
UC360
audio unit
5304
Basic
Display
Phone
MiVoice SIP Phones 5603,
5604 & 5607
23. SIP Phone Conferencing & Display Updates
23
Mitel 5604Mitel 5603
Mitel 5607
• Confirm the called party at a
glance
• Available on MiVoice 5603, 5604, 5607
• Called party name is displayed
• Initiate a conference call on the
fly with SIP based ad-hoc
conferencing
24. Audio Conferencing – Superior Audio
Performance
• MiVoice Office support for the
MiVoice Conference Unit
• Built-in four-party audio bridge
• 22 KHz HD audio support
• 16 mic beam-forming array
• Dedicated Digital Signal
Processor (DSP)
• Corporate directory access
25. 25
ADMINISTRATIVE FLEXIBILITY &
CENTRALIZED SERVICE
DELIVERY
•Reduce time to install
•Simplified user provisioning
•Minimal system maintenance
•In-depth system monitoring and
reporting
26. Easy to Get Started
User Configuration Assistant (Web and TUI)
• User Authentication for both Web portal
and TUI (voice prompts)
• Set Preferences for
• DND, Forwarding, Dynamic Extension
Express settings
• Station and Voice Mail Messages, Call
History
• Meet-Me Conferences
• Account information (e.g., mobile
number, passwords, email synch
settings)
• Programmed keys
• No license required
27. DHCP For MiVoice Office Endpoints
27
• Reduces complexity and chance of misconfiguration
• Embedded DHCP server which automatically provides the appropriate DHCP
options
• Configured to respond to MiVoice 52xx/53xx IP series endpoints
• DHCP Server can be configured to assign static DHCP IP addresses to specific IP
hosts
28. CUSTOMER CONFIGURATOR
28
New level of capability for
non-administrators
•Customer Configurator:
•Typically assigned to the office manager
or Super User
•Ability to make user adds, moves,
changes, supply forgotten passwords
•Administrator:
•Full access rights to DB programming,
System Administration & Diagnostics
29. ALARMS / ALERTS VIA EMAIL
29
This image display a dialogue box with a
variety of alarms showing
Alarms / Alerts
•Ability to receive alarms via:
•Email
•Email generated text messages
•Easy to set up:
•Alarm notification enabled through new
System Alarms Notification Window
•Enabled individually or in an Alarm Group
30. CONFIGURATION WIZARD
30
New level of capability for non-
administrators
•Simplifies MiVoice Office deployment:
•Automatically launches when
configuring a default database
•Guides you through the common steps
of getting the system up and running
•Streamlines user provisioning:
•Launches User Creation Wizard upon
system configuration completion
31. Web Based Administration
31
• Intuitive, easy to use web based management console for office
manager
• Provides Common Configurator with access to a set of basic admin
tools to perform moves, add, and changes
33. Business Reporting Remote working
MiCollab
One product
One server
One management view
One point of control
One user deployment
screen
One place to access all
communication tools
MiCollabMiCollab
AN IN-OFFICE EXPERIENCE FROM ANYWHERE
34. MiCollab Client
• Presence
• Instant Messaging
• Dynamic Status
• Corporate Directory
• Click – To - Call
• Collaboration
• Call History
• Softphone
• Visual Voice mail
34
Single Access Point For All Business Communications
35. Feature of MiCollab - Audio, Web and Video
Conferencing
35
• User Interface
• Merged Participant list for audio and web
Identification of audio only participants
• Bi-direction audio through the Feature of MiCollab –
Audio, Web and Video Conferencing native client
• One-way (listen only) audio through the browser view
interface into conferences
• SIP Video support
• MiVoice Conference Unit and 3rd
party endpoints
• Management, Security and Infrastructure
• Audio conference lock and new conference join
announcement
• Automatic deletion option of server stored conference
recordings
• Support for G.729 compression when deployed
36. MiContact Center Office – Full-featured informal
Contact Center
• Serve customers in the medium of choice
• Intelligent Routing and Multi-Media blending – voice
calls, email, FAX, and SMS
• outbound dialing for increased upsell
• Enhance agent productivity
• Real-time monitoring, comprehensive real-time and
historical reports with data capture support tools
• Instantly access customer history
• Screen-pop and CRM / PIM integration – ACT! By
Sage, Maximizer®
, Goldmine®
, Microsoft®
Outlook,
Microsoft Access
• Supports integration with MiVoice Business,
MiVoice Office, Dynamic Extension [Express]
• Ring multiple destinations at same time
• Hand-off to push and pull calls to active destinations
37. THANK YOU
VISIT WWW.MITEL.COM FOR MORE INFO
The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel® and is intended solely for Mitel employees and members
of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel authorized PARTNER, you are not the intended recipient of this information and are not invited to the conference, and
cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and
failure to comply with the foregoing may result in legal action against you or your company.
Editor's Notes
The 5000's DEE supports both simultaneous ringing AND cascaded ringing. Both options are available and can be used in combination. For example, a typical configuration is to first ring the desk phone, and then to ring the desk phone and the mobile phone simultaneously.
Additional User Destinations (total of 10)
Desk 2
Mobile 2
Softphone 2
Home IP 2
Home 2
MWI for all User Destinations
MWI for Mobile Phones
Additional Handoff Push / Pull Destinations
How many teleworkers can be supported on the 5000 (max end). Typically in a system with <50 users, can all be teleworkers before needing to add a PEC-1 card. Once the PEC-1 has been added, we can go 100+. The 5000 CP has a built-in adaptive jitter buffer to adapt to network impairments.
Introducing Meet-Me Conferencing
Max 8-parties per conference, 20 total parties (e.g. two 8s and one 4)
Uses different underlying technology—consumes “IP Resources”
Dialable Conference Assistant and Conference Access Codes
Automatic Conference Access Codes for each User
Others set up on demand through Configuration Assistant or User Web Portal
Requires one system-wide license
Other Conferencing Changes
Former method now called “ad hoc” still available
Can use new or old conferencing technology
With the addition of MiVoice 5603, 5604, and 5607 SIP Phone support, the MiVoice Office’s SIP features and capabilities have been enhanced in two very prominent ways:
They include:
Phone Display Updates – Adding support for updating the display for outbound calls, forwards, transfers and conferencing.
Ad-Hoc Conferencing – Allows a SIP phone to create an ad-hoc conference or add a party to an existing conference. This is a 5603 / 5604 / 5607 SIP Phones only feature.
SIP PHONE DISPLAY UPDATES
In earlier software releases, a SIP phone would not display the name of the called party on an outbound call. The only thing the user saw was the dialed digits. Also, if the call was transferred or forwarded to another destination, the display never changed to reflect the new party. A SIP phone can now receive and accurately display information in a variety of call scenarios including Inter and External Calls phone numbers and names, Forwarded calls, Reverse Transfers, DEE Handoffs, as well as Ad Hoc and Meet Me Conferences.
SIP AD-HOC CONFERENCING
A SIP phone that supports SIP blind transfer message can now create an ad-hoc conference or add a party to an existing conference. This functionality is optimized and validated for a MiVoice 5603 / 5604 / 5607 SIP Phone. This functionality on other SIP devices is not recommended.
Creating an ad-hoc conference is simple:
For the 5603 / 5604 / 5607 the end-user needs to place two calls on hold and then perform a transfer to the conference feature code.
On the Mitel 5610 DECT Handset and Stand to create an ad-hoc conference simply place the first call or conference call on hold, and then call the next party. Once they have answered, transfer them to the conference feature code.
(1) Balance workload and eliminate overtime when covering multiple time zones : hunt group members can login to any node on the network, Route calls based on longest idle, balanced call count, and circular and linear distribution, Ability to use agent IDs (1,000) for up to 75 hunt groups
Enhance customer service with Smart Prompts
Let callers know their place in line, approximate wait times
Includes supervisor features:
station monitor, Record-a-Call, Barge, and Steal Call, and Join and Record
The number of Agent IDs in a system is 3000, but not all of these would typically be "logged in" at the same time. The number actively logged in to a single ACD group at any time is more a question of Engineering Guidelines based on traffic, network topology, etc.
For ACD record-a-call, there are third party products available from OAISYS and Verint among others.
In release 5.1
A SIP-enabled phone can be the main extension of a user.
The SIP device will be enabled with many features generally expected of a Mitel IP Phone.
With the addition of MiVoice 5603, 5604, and 5607 SIP Phone support, the MiVoice Office’s SIP features and capabilities have been enhanced in two very prominent ways:
They include:
Phone Display Updates – Adding support for updating the display for outbound calls, forwards, transfers and conferencing.
Ad-Hoc Conferencing – Allows a SIP phone to create an ad-hoc conference or add a party to an existing conference. This is a 5603 / 5604 / 5607 SIP Phones only feature.
SIP PHONE DISPLAY UPDATES
In earlier software releases, a SIP phone would not display the name of the called party on an outbound call. The only thing the user saw was the dialed digits. Also, if the call was transferred or forwarded to another destination, the display never changed to reflect the new party. A SIP phone can now receive and accurately display information in a variety of call scenarios including Inter and External Calls phone numbers and names, Forwarded calls, Reverse Transfers, DEE Handoffs, as well as Ad Hoc and Meet Me Conferences.
SIP AD-HOC CONFERENCING
A SIP phone that supports SIP blind transfer message can now create an ad-hoc conference or add a party to an existing conference. This functionality is optimized and validated for a MiVoice 5603 / 5604 / 5607 SIP Phone. This functionality on other SIP devices is not recommended.
Creating an ad-hoc conference is simple:
For the 5603 / 5604 / 5607 the end-user needs to place two calls on hold and then perform a transfer to the conference feature code.
On the Mitel 5610 DECT Handset and Stand to create an ad-hoc conference simply place the first call or conference call on hold, and then call the next party. Once they have answered, transfer them to the conference feature code.
Built-in 4-party audio bridge
22KHz HD audio support
16 mic beam-forming array
Dedicated Digital Signal Processor (DSP)
Adds to the superior audio quality
Easy access to the corporate directory access with a quick search interface
From an end user perspective, the 5000 makes it easy to get started. The 5000 Configuration Assistant provides a voice-guided Telephone User Interface (TUI) for performing common end-user set-up activities which they do irrespective of whether they are inside or outside the facility. The Configuration Assistant allows the user to configure:
Forwarding
Do-Not-Disturb On/Off
Dynamic Extension Express:
On/Off
Mobile phone number
Night mode (if an administrator)
Prior to Version 6 software, MiVoice Office phones needed to acquire their IP address from the site’s DHCP server. This required the technician setting up the MiVoice Office to be aware of the DHCP server connectivity options and align the MiVoice Office’s setup in order to receive the necessary IP addresses for its endpoints. This process introduced complexity, increased the chance of human error at setup, as well as increased product setup time. However, the MiVoice Office with Release 6.0 embedded DHCP server, can automatically provide the proper DHCP options to reduce the chance of a mis-configuration and potentially speeding up installation times.
With Release 6.0, the Customer Configurator role brings a new level of capability that these non-Administrators may use to make simple personnel database adds, moves, or changes. The Customer Configurator will typically be assigned to the “super user”, office manager, or a person that has affinity toward technology. The Customer Configurator may be given the ability to make simple User adds, moves and changes without having to call for external help from a System Tech or Administrator. A good example of the types of changes that might be made by this Customer Configurator include applying new or different names, changing phone numbers, adding new users to a system or supplying forgotten passwords.
This new feature in SysAd adds the ability to program user notification for alarms via email/email generated text messages. Prior to Release 6.0, alarm notification was accomplished via a lit lamp on the MiVoice Office bezel, or by viewing a phone or SysAd display. With Release 6.0, Alarms may also be delivered wherever administrators can receive email / texts. Alarm / Alerts configuration and notification alternatives (email, text message, etc.) are managed in Database Programming. SysAd on the other hand provides for the enabling and disabling of notifications on a per user, individual alarm, and / or alarm group basis.
Alarm notification can be enabled through the new System Alarms Notification windows. This menu, on either the System Alarms content control or System Alarms window, is accessible from two SysAd locations: including a setup button on the main window or the tools button on the System Alarms content control.
Alarm types are presented and enabled individualy or in an Alarm Group. Each type is confirmed through a dialogue box that displays the alarms ID, severity and description. Figure 4 displays such a dialogue Box, with a variety of Alarms types. Additionally, selected alarm notification may be enabled or disabled by selecting a button in SysAd. This has the advantage of temporarly overding the flag set up in Database Programming while maintaining the user alarm notification preferences. Figure 5 illustrates this toggle capability.
The Configuration Wizard within the Database Programming Utility has been updated to allow for simpler MiVoice Office setup and faster deployment. The Configuration Wizard is automatically launched when configuring a default database, and it can also be manually initiated through a menu selection. The Configuration Wizard guides the administrator through the common steps of getting a system up and running.
The Configuration Wizard concludes its interview by allowing the user to launch the User Creation Wizard (discussed earlier) so the initial user configurations can be made at system setup. An example of the initial setup guidance follows.
The Configuration Wizard Welcome Screen
The Full system setup will display all of the configuration wizard pages in sequential order. Also, the user may opt to display the Configuration Wizard at each database programming startup or only once at initial configuration as displayed below in figure 6.
Mitel continues to extend the 5000 CP’s web based administration with Release 6.0 to allow the Customer Configurator to perform the more common 5000 CP Database transactions that require simple User, adds, moves, and changes that will no longer require the Database Programming Client. The 5000 CP will now feature an Administrative Web Portal (AWP) that will allow a person with the correct level of system privileges to make database User additions, and Changes.
As described earlier, Release 6.0 account types will be updated to provide different levels of capability. These capabilities are applied during the login process based on usernames and flags set for that user. For example, Figure 9 shows what the Administrative Web Portal (AWP) would look like for a person defined as User while Figure 10 displays how the AWP would be presented to a person who has been defined as a Customer Configurator or as an Advanced Administrator
For businesses that require more premium UCC solutions Mitel offers the Mitel Applications Suite which combines the most popular applications into a single product with a single interface, running on a single server.
Since it is a single product it can reside on a single server, in a virtual environment or hosted environment.
Also being one product provides IT with a single management view, a single user provisioning, and point to control the network.
Users have one place, the UCA to go to access all of their communication and collaboration functions.
MiCollab client is a single access point for all your business communications and collaboration needs. It enables real-time access to collaboration capabilities by everyone in your organisation, regardless of their location of device.
Features include
Presence: Know whether people that you want to connect with are on the phone, away from their desk or available for a telephone or video call.
Instant Messaging provides secure chat when a quick question or comment is good enough
Dynamic Status: Change your status to give colleague notice of your whereabouts or availability
Corporate Directories: Access everyone in your corporate telephone directory, and click to call from this directory
Collaboration: Escalate a voice call to include rich web and video collaboration
Softphone: Workers enjoy the same intuitive communications management they would experience in the office from a PC or laptop with a softphone.
Visual Voice Mail: provide your users with visual notification of voicemail, including time, date and caller ID
Continuing with audio, web and video conferencing significant enhancement have been made in a number of areas.
These enhancements focus on two areas; simplifying and enhancing the capabilities of the leader of the conference and simplifying the access to conferences for participants.
Often conference members can only join a conference via audio. These audio only participants can now be identified with the option to join a conference using a participant identification number. This gives the conference owner, the option to identify every joining conference member and to have a single view of the combined group of audio and web participants.
Bi-directional audio is also now supported through the conference windows native client and conference members who join a conference via the browser view interface can now make use of one-way listen only audio. Both of these new enhancements remove the need for the conference to have additional audio capabilities for listening to conferences and meetings.
This release extends our video support and adds SIP support to allow the MiVoice Conference Unit and other 3rd party endpoints to join a multi party audio, web and video conference with Video
There are often cases where a conference leader may wish to prevent people from joining a conference, a typical example of this might be when a conference has already started. The new option of Audio conference lock provides an option to prevent additional participants from joining this type of conference.
Also for the leader of the conference we have the new capability for a conference join announcement which can be used when the leader has requested that all joiners, join the conference muted.
As an added management option, new for this release is the option to automatically delete server stored conferences
The MiVoice conference unit can now also be an endpoint conference participant and we will look at this device separately in this webinar
Mitel Customer Service Manager is an entry level contact center solution and is available exclusively on the MAS. CSM enables basic contact centers or workgroups to efficiently monitor, manage and route calls. It provides real-time business intelligence, including call performance and agent activity reporting, as well as agent productivity tools, including screen pop and PIM integration. Customer Service Manager (CSM) provides:hunt/ring group-based routing and longest idle routing of calls, CSM Clients which improve agent and supervisor productivity with call management, screen pops with PIM integration and call control. There is also a set of Reporting Tools which deliver both historical and real time management reporting, as well as call recording capability. There are Optional modules are available to address more advanced requirements such as Intelligent Router— provides more advanced options, such as routing by skills set, or look-ahead routing, which changes the route a call takes based on real-time performance indicators. Media Blending — gives you a more flexible approach to contact and availability by allowing you to route media such as email, fax, and SMS text (using appropriate gateways) as email to agents in the same manner as voice calls. Customer Service Manager reporting tools provide historical and real-time reporting on over 200 filterable statistics, with over 500 real-time graphical displays and over 100 historical reports. Customer Service Manager also offers integrated call recording to augment the Reporter modules with high quality call monitoring.
MCD IP Console Basic Support
Release 5.1 now allows one or more Mitel 5550 / 5540 IP Consoles to reside in a single MCD controller configuration being monitored by Business Dashboard / CSM. As MiTAI does not support monitoring of these devices, changes to Business Dashboard / CSM have been implemented to ignore the console(s) in the configuration, and No reporting or Call Control will be provided.
Calls entering the system via the console will be ignored until they are transferred by the operator to the next point (extension, hunt group etc.). Monitoring by CSM will start from that point.
5000 CP Dynamic Extension Express Support
Dynamic Extension Express on the 5000 CP is a feature where incoming calls to users are routed to multiple destinations, for example, the user’s desk phone, mobile phone, or both at the same time. The 5000 CP uses a Personal Router Device (PRD) to route Dynamic Extension Express calls.
CSM models a PRD as a hunt group which is shown in the hunt group list for:
CSM Data Manager
The Filter Manager in Intelligent Router
Reporter Real-Time
Mitel RealViewer
Reporter
Dynamic Extension Express Client Control
The CSM client allows users to enable or disable the Dynamic Extension Express feature on a user. The end user may associate the Enable Dynamic Extension Express or Disable Dynamic Extension Express actions to User Buttons, and click on the buttons to enable or disable Dynamic Extension Express on a user.
The clients also support the Dynamic Extension Express Handoff feature where users can “push” a call from their main extension to associated destinations, and “pull” a call that was routed to a mobile or home phone back to the main extension. When a Dynamic Extension Express call is answered by the client’s handset, the user may click on the Dynamic Extension Express Handoff button to “push” the Dynamic Extension Express call to all active destinations. If a Dynamic Extension Express call is answered by an outside party, for example a mobile phone, the user may click on the Dynamic Extension Express Handoff button to “pull” the call back to the client’s handset
5000 CP Dynamic Extension Express
Ring multiple destinations at same time
Hand-off to push and pull calls to active destinations
Mitel 5550 / 5540 IP Consoles
Basic console support now available for MCD
Data capture support tools to assist with trouble shooting
Supports:
5000 CP Release 4.0
Microsoft Windows® 7 Interoperability
Client and Reporting