Matrix Presents, ETERNITY NE – The Next Generation IP-PBX built to mature today’s nascent businesses into flourished enterprises, breaking the confines of conventional telephony systems. Right from its perception, each and every attribute of ETERNITY NE revolves around the needs of the small businesses. ETERNITY NE brings complete synergy of the wired, wireless and packet based communication into the SMB premise. The multi-functional persona of NE wipes out the need of investing in multiple devices. With the superior features that it delivers, it puts any small business at par to compete actively with the constantly evolving and challenging surrounding.

1. Warm Welcome

2. ETERNITY NE
The Next Generation IP-PBX for Small Businesses

3. ETERNITY NE
At-a-glance
• Analog, GSM/3G and IP Converged Platform
• IP Trunks and Extensions
• GSM/3G Trunks and Extensions
• VoIP Calling over UMTS (3G)
• Enterprise-grade Call Management
• Off-Site Mobility with Mobile and IP Extensions
• Integrated Auto-Attendant and Voice Mail
• Web-based Remote Management
• Compact Footprint

4. ETERNITY NE
Product Variants
ETERNITY NE6
ETERNITY NE4
ETERNITY NE416
> 4 CO (TWT) Lines
> 16 Single Line Telephones
> Up to 16 IP Extensions
ETERNITY NE312
> 3 CO (TWT) Lines
> 12 Single Line Telephones
> Up to 16 IP Extensions
ETERNITY NE3
> 3 CO (TWT) Lines
> 2 Digital Phones
> 6 Single Line Telephones
> Up to 16 IP Extensions
> 4 CO (TWT) Lines
> 2 Digital Phones
> 10 Single Line Telephones
> Up to 16 IP Extensions
> 6 CO (TWT) Lines
> 2 Digital Phones
> 14 Single Line Telephones
> Up to 16 IP Extensions

5. ETERNITY NE
Trunk-side Connectivity
SIP Proxy
GSM
UMTS (3G)
CO (TWT)
ETERNITY NE
VoIP
SIP Proxy
Confidential

6. ETERNITY NE
Extension-side Connectivity
SLT 1
Analog Phones
Mobile
Extensions
GSM/UMTS
(3G)
SLT 14
DKP 1
Digital Key Phones
DKP 2
IP
IP Extensions
Mobile
SIP Client
Remote IP Extensions
IP Phone
Softphone
WLAN
Router

7. ETERNITY NE
Overall Connectivity
SLT 1
Analog Phones
SIP Proxy
GSM/UMTS
(3G)
Mobile
Extensions
SLT 14
DKP 1
Digital Key Phones
CO (TWT)
DKP 2
IP Extensions
IP
Door
Phone
SIP Proxy
Door
Lock
Mobile
SIP Client
IP Phone
Softphone
Wi-Fi
Router
Remote IP Extensions
Confidential

8. ETERNITY NE
Hardware Capacity
ETERNITY NE
NE3
NE312
NE416
NE4
NE6
CO Ports
2
3
4
4
6
Single Line Telephones
4
12
16
10
14
Digital Key Phones
2
-
-
2
2
VoIP Trunks*
8
8
8
8
8
IP Extensions*
16
16
16
16
16
GSM/UMTS(3G) Trunks*
2
2
2
2
2
Simultaneous VoIP Calls
8
8
8
8
8
Door Phone with Relay*
1
1
1
1
1
4 Channels
37 Mail Boxes
4 Channels
37 Mail Boxes
4 Channels
37 Mail Boxes
4 Channels
37 Mail Boxes
4 Channels
37 Mail Boxes
Voice Mail System*
Voice Messages
Ethernet Port
Power Supply
* Optional and Field Pluggable Module
16 Messages of 16 Seconds Each
For Auto-Attendant, Voice Prompts, Voice Help
1
1
1
1
External Adaptor - 24DC, 1.5A
1

9. ETERNITY NE
Phone Options
Analog Phones
Digital Key Phones
IP Phones
Android/iPhones
Mobility Clients
PC
Soft phones
IP-DECT
Confidential

10. Phone Options
IP Phones
• 3 SIP Accounts
• Multiple-Programmable Keys
• 6 Line, 2 Line Display
• Auto Configuration
SPARSH
VP248P
• Multiple Call Handling
• Peer-to-Peer Calling
• Power over Ethernet (PoE)
• Phone Book
• Voice Mail Key
SPARSH
VP248S
Confidential

11. Phone Options
Digital Key Phones
• 6 Line, 2 Line Display
• Programmable Feature Keys
• Touch-Sense Feature Keys
• Full Duplex Speaker Phone
EON310
• Headset Connectivity
• Flexible Desktop Mounting
EON48

12. Phone Options
PC based Digital Key Phones
EONSOFT
EONSOFT with DSS

13. Phone Options
Single Line Telephones
• Phonebook Entries: 80
• 76 Caller ID Memory
• Message Wait Indication
• Battery Free Operation of CLIP
• Speaker Phone
• Handset Volume Control: 4 Levels
• One-Touch Speed Dial
• Cellular Phone RFI Noise Immunity
• Data Port with RJ11 Jack
• Colors: White and Black
NEO10

14. Optional Connectivity

15. Modular Architecture
VoIP Server Module
• VoIP Server Card with Built-in SIP Registrar and Proxy Server
• 8 VoIP Channels
• 8 VoIP (SIP) trunks
• 8 IP Extensions Built-in, Expandable up to 16 with IP8 License
• Audio Codec: G.711A/µ, G.729A/B, G.723, GSM-FR, iLBC

16. Modular Architecture
GSM Module
• GSM Port for Voice Calls
• Maximum 2 Modules at a time
• Quad-Band Operation
Frequency Band (MHz): GSM850, EGSM900, DCS1800, PCS1900
Confidential

17. Modular Architecture
UMTS (3G) Module
• Make Calls with Superior Voice Quality over UMTS (3G) Network
• Make VoIP Calls with Registering Proxy Servers over UMTS (3G) Network
• Frequency Band Support
- Tri-band 850/1900/2100 MHz
- Tri-band 900/1900/2100 MHz
Confidential

18. Modular Architecture
Door Phone Module
• Module to Connect a 4-Wire Door Phone
• A Relay Contact to connect Relay Activated Device (I.e. Door Lock/Release device)
• Physical Connector Type: RJ45
Confidential

19. Modular Architecture
Voice Mail System
• Mail Boxes for Individual Users
• Greets Four Callers Simultaneously
• Conversation Recording, Call Screening and Email Notification
• Onboard USB Port to enable Voice Mail System
• 4 GB USB Flash Drive supplied as default with VMS License
• Expandable Up to 32 GB (576 Hours)

20. Solution Overview

21. Solution Overview
Application Scenario
GSM/UMTS(3G)
Network
Mobile Workers
Teleworkers: Australia
Mobile IP Extensions
Office Employees: SLT & DKP
IP
IP Phone
India Office
DKP
Employees working
from Home
CO (TWT)
SLT
Mobile Workers
ETERNITY NE
Softphone
CEO’s Desk IP Softphone
GSM/3G Mobile Extensions
GSM/UMTS(3G)
Network

22. Office Communication Solution
Solution Overview
• Enterprise-Grade Features Reduces Administration Time and Increases Overall Productivity
• Variety of User Terminal Options to suit Flexible Working Environment
Analog Telephones, Digital Key Phones, IP Key Phones, SIP Phones, IP Softphones
• Variety of Trunk Options to make Calls via Cost-effective Networks Reduces Telephony Cost
CO Trunk Lines, GSM, UMTS (3G) and VoIP (SIP) Trunks
• Multi-Party Conference Enhances Collaboration and Speeds up
Decision Making
• Forward Calls on Mobile Phone ensures No Lost Opportunities
• Forward Voice Mail on Email in Non-availability in Office

23. Teleworking
Solution Overview
• Extended Office for Employees Working From Home or Remote Site
• Make and Receive Office Calls from Convenient Working Location
• Transparent Functioning as if working from Office
• Access to IP-PBX features from User Location
• Anywhere Access to Voice Mail via Email Notification
• Boon for Overseas Employees or Remote Site Workers

24. Mobile Worker
Solution Overview
• Office Communication on the Go
• Ideal Solution for Employees who keep Travelling across the Geography
• Use GSM or UMTS (3G) Mobile Phones as Office Extensions
• Use Mobile Phones with SIP Client as Office Extensions
• Use all IP-PBX features – Make and Receive Calls, Access Voice Mail and Directory, Conference etc.

25. Key Features

26. IP Telephony
Call Forking
• Same credentials such as User name and Authentication Password can be entered in three different IP terminals
• All three devices now works as a single extension to make/receive calls
• In event of an incoming call, all three devices rings
Laptop with
Softphone
• User can attend call from convenient device
PSTN/GSM
/UMTS(3G)
/VoIP
Employee
not at Desk
ETERNITY NE
The same desk call is
Attempted on two IP devices
with same credentials
Mobile with
SIP Client

27. IP Telephony
Presence and IM
• Identify the Presence and Mode of Communication just before you Make a Call
• Status of Availability - Online, Offline
• User’s Willingness to Participate - Busy, Available on Mobile, Our of office etc.
• Preferred Mode of Communication - Call, Text Messaging
• Reduce the Number of Failed Call Attempts
• Integrated Presence Server of NE maintains and distributes the Status of all IP users
Confidential

28. IP Telephony
VoIP Call over UMTS (3G)
• Make VoIP calls via over UMTS (3G) SIM inserted in ETERNITY NE
• VoIP calls can be Made in Absence of Wired Internet Connectivity
• Remote Workers can User DISA to use this Facility
ITSP Proxy
GSM/UMTS
(3G)
ETERNITY NE

29. IP Telephony
Peer-to-Peer Calls
• Place VoIP calls without Involving a Proxy Sever
• End User devices can be SLT, DKP or IP extensions located at anywhere in the world
• IP Addresses of Various SIP Devices Can be Programmed in a Peer-to-Peer Table
• 900 Such Entries Can be Programmed
• Shorter Extension Codes Can be Defined in Place of Long Number Strings/Addresses
SLT
DKP
ETERNITY NE
IP Phone
IP
WAN
Router
Router
WAN
IP Phone
302

30. Mobility Features
• Field Users can access Telephony Features from their Mobile Phones
• Access to PBX features such as Making and Receiving Calls, Transfer, Forward, Conference Calls, Access to
Voice Mail, etc. while Roaming
DKP
SLT
230
GSM/UMTS(3G)
Network Coverage
ETERNITY NE
201
202
228
IP Phone
231
232
Field Mobile Workforce
229
IP Softphone
Office

31. Mobility Features
Dual Ring
• Both Desk phone and Mobile Rings Simultaneously
• User can Pick up the Call from any of the Two Terminals
• Helps Users to Stay Connected from Anywhere
Desk Phone
Caller
CO/GSM
/UMTS(3G)
VoIP
Mobile Phone

32. Mobility Features
Call back on Mobile
• When a Caller places a Missed on Any of the Trunk (CO, GSM/3G or VoIP), NE Automatically Gives a Call back
• On Receiving the Call, User is provided with Options viz. DID, Follow Auto-Attendant or Call Routed to the Operator
• Caller’s Numbers should be Programmed in Trusted Caller’s List
PSTN/GSM
/UMTS(3G)
/VoIP
Caller Leaves Missed Call on Any
of the NE Trunks Port and
System Initiates Auto Call back
Auto-Attendant
Sales Person
Operator
ETERNITY NE
DID
Confidential

33. Mobility Features
SIM Balance Inquiry and Recharge
• No Need to Remove SIM from GSM/UMTS(3G) Module for Balance Inquiry or Recharge
• Recharge / Inquire the SIM Balance from Web-based Management
*141*
Current balance is
32.5350. RC26, V2V
Local-30p/min, 30days.
Dial *44*26# Ckt scrore at
just Rs3/Day. To act, dial
*123*04#
Balance Inquiry
Number
*140*12
345678
901234
56#
Reply from Service
Provider
Recharge Coupon
Number

34. Intelligent Functions
Auto-Attendant
• Eliminate the Need of an Operator to Route Calls, Auto-Attendant does it all
• Customers can Reach to Desired Extension without the help of an Operator
• Keep your Organization Running 24x7 by Greeting Callers round-the-clock
• Greetings as per Time of the Day – Morning, Evening and Off Hours

35. Intelligent Functions
Auto-Attendant
1 Calling Joseph
PSTN
GSM/UMTS
/VoIP
Caller
Welcome to ABX Inc. !
Please Dial Extension Number
7-Dial by Name
8-Leave a Message
5-Listen Promotional Scheme
9-Go to Operator
0
Call
Disconnect
#
The Person you wish to talk is
not available. Please dial…
1 to retry
9 to go to operator
0 to go to initial node
# to disconnect
2
1
Calling Activity:
Dialed Extension Number: 501
Dial by Name: Joseph, Dial 567
Operator
3
4
Call Established
8 Presenting Other Options
7
9
Welcome
Greetings
5
6
Joseph
501
Smith
502
No Answer
User Busy
Sara
503

36. Intelligent Functions
Automatic Number Translation
• No Need to Remember Additional digits to be Added or
Removed while Placing a Call
• Modify the Dialed Number by adding Specific Area Code or
Country Code Automatically
• Simply Dial Large Numbers by Entering String of Short
Numbers

37. Intelligent Functions
Caller-ID based Routing
Incoming Call First Lands On the
NE Checks Incoming CLI with the
Operator’s Extension and then
Numbers Stored in Programmed
Transferred Directly Transfers
CLI Table and to the Appropriate it
Extension
to the Respective Extension
Caller gets Directly Connected to
Desired Extension
Ideal Route
PSTN
MD’s Residence
ETERNITY NE
MD’s Extension
Operator
Scenario 1 Normal Routing
Scenario 2 CLI based Routing
Actual Route
No Need of Operator to
Route Calls

38. Intelligent Functions
Least Cost Routing
• Automatically Selects the Most Economical Route for Each Outgoing Trunk Call
• Comprehensive LCR
• 3 Types of LCR:
 Time based
 Number based
 Combination of Time and Number based
• Call made Outside the Organization are always at Least Possible Cost
7
+15
689
+15768999876 09998396496 2630555
09 9
ETERNITY NE
9
6
987
VoIP
263055
5
PSTN
98 3
9 64
9
6
GSM/3G

39. Intelligent Functions
Logical Partitioning
• Allow or Deny Calls in-between CO, Mobile or VoIP networks
• Comply Country Specific Telecom Regulations

40. Intelligent Functions
Return Call to Original Caller (RCOC)
• Boon for the Big Organization where Group of Trunks shared by Number of Users
• If the Called Person does not Pick up the Call in event of Missed Call or Busy
• Called party can Directly Reach to the Concern person without any Delay
• Bypass Operator and Auto-Attendant
• Saves time of the Caller and Reduces Hassel for Operator to ask who has Called
• Supported on GSM/UMTS(3G) and VoIP(SIP) Trunks
GSM
/UMTS(3G)
/VoIP
301
System Stores Calling Party’s no. with its
Extension Port
When the User Calls Back, Call Gets
Routed to the Same Extension

41. Intelligent Functions
Scheduled Call Forward
• Forward Desk calls to Different Number as per Day or Night Time
• Destination Numbers can be Other Extension, External Number or Voice Mail
• For example: Desk calls can be Forwarded to User’s mobile during Day time, Residence number at Night Time

42. Voice Mail System
Voice Mail to Email
• Incoming Voice Mail is forwarded to User’s Email account
• Notification can be made With or Without Attachment

43. Voice Mail System
Conversation Recording
• The User can Record his Conversation in his Personal Mail Box
• The User can Listen Recorded Conversations Stored in the Mail Box along with other Messages
• Extremely Useful Feature for Organizations that works on Verbal Commitments

44. Simplified Management
SMDR with Call Cost Calculation
• Call Detail Record of Outgoing, Incoming and Internal Calls
• 6000 Outgoing, 5000 Incoming and 1000 Internal Calls
• Filters like Call Duration, Calling Number, Trunk, Extension etc. helps in Call Analysis
• Structured Call Charges – based on the Outgoing Trunk used for Dialing
• Options of Fixed, Unit wise and Percentage wise Service Charge
• Charges on Special days can be Defined
• Call Rates can also be Defined based on the Time-Zone
• Print SMDR Reports can be Printed in Online and Offline Mode

45. Simplified Management
Global User Groups
• Multiple Extensions can be Grouped under a User Group
• Incoming Call the Extensions Ring as per the Assigned Priorities
• On receiving a Call, the Extensions Rings according to the assigned Priorities
• Group Members can Spread across Different Geographic Locations

46. Simplified Management
Remote Management
• Built-in Web-server Functionality for Remote Programming,
• Saves Time and Cost of Technical Support
• Two Programming Access Modes
 System Administrator (SA)
 System Engineer (SE)
• Supported Languages
 English, French, German, Portuguese, Spanish, Italian

47. Productivity Boosting Features
Alarms and Reminders with Snooze
• Set Once/Repeat Alarm for All Users
• Alarm Snooze Ensures that no Alarms get Missed
• Alarms Types: Automated or Operator Served
• Generate Report of Non Served Alarms
• Alarm Notification Type:
 Voice Mail
 Auto Generated Voice Message
 Music on Hold
 Operator

48. Productivity Boosting Features
Conference – Up to 6 Participants
Logistics & Transportation
00
Office Employees
GSM
UMTS/3G
Reception
Local LAN
Factory Workers
Internet
ETERNITY NE
PSTN
Field Sales Person
(Mobile SIP Client)
Technical Support Team

49. Productivity Boosting Features
Conference – Dial-in
• Callers can join in a conference by dialing a conference dial-in code at a pre-defined time
Logistics & Transportation
GSM/UMTS
3G
Up to 6 People can be
included in single Dialin Conference
Reception
Local LAN
Factory Workers
Internet
Sr. Manager-Production
ETERNITY NE
CO
Field Sales Person
(Mobile SIP Client)
Technical Support Team
Sr. Manager-Sales

50. Cost Control Features
Call Budget on Trunks and Extensions
• Control the Use of Trunk Resources and Extensions
• Set Monthly Call Budget for Individual Extension
• Exceeding the Budgeted Value, Extension is Barred from Calling Facility
• Budgeted Value can be Cleared Manually or Automatically Every Month

51. Cost Control Features
CUG over GSM/UMTS(3G)
• Communicate with Field Employees at Zero Call Cost
Incoming Number:
+91 9999900005
• Insert as many as Two CUG SIMs in Two GSM/UMTS(3G) Modules
+91 9999900001
• Any Call made to Field Employee is routed via CUG SIMs of Module
+91 9999900005
GSM/UMTS
(3G)
GSM/UMTS
(3G) Card
+91 9999900002

52. Cost Control Features
Toll Control
• Assign Call Privileges/Permissions to Individual Users
• Allow or Deny Certain Numbers to be Dialed
• Allow or Deny Calls during Day and Night Hours
Confidential

53. Summary
Ordering Information
PRODUCT
DESCRIPTION
ETERNITY NE3
PBX with 3 CO, 2 Digital and 6 Single Line Telephone Ports
ETERNITY NE312
PBX with 3 CO and12 Single Line Telephone Ports
ETERNITY NE416
PBX with 4 CO and 16 Single Line Telephone Ports
ETERNITY NE4
PBX with 4 CO, 2 Digital and 10 Single Line Telephone Ports
ETERNITY NE6
PBX with 6 CO, 2 Digital and 14 Single Line Telephone Ports
OPTIONAL MODULE
DESCRIPTION
ETERNITY NE VoIP SERVER
8 VoIP Channels to connect 4 SIP Trunks and 8 VoIP Users
ETERNITY NE IP8
License to Enable 8 IP Users
ETERNITY NE GSM
GSM Port for Voice Calls
ETERNITY NE UMTSA
UMTS (3G) Port for Voice Calls for USA and Compatible Networks
ETERNITY NE UMTSE
UMTS (3G) Port for Voice Calls for Europe and Compatible Networks
ETERNITY NE VMS
Voice Mail System to Attend 4 Simultaneous Calls with Mailboxes for Individual Users
ETERNITY NE 4WDP
4-Wire Door Phone Port with a Relay Contact

54. • Type of Presentation: Product Presentation
• Number of Slides: 54
• Revised on: 31st May 2013
• Version-Release Number: V1.R4
For Further Information Please Contact:
Email ID: Info.Telecom@MatrixComSec.com
Visit us at www.MatrixComSec.com