Syntel’s brings you a vast array of Voice solutions for the Hospitality industry with HMS integration, Display signage, Projectors, Video Conferencing solutions for Board Rooms, Walkie-talkies for large premises/hotel cars and much more covering all aspects of communications a hospitality company requires today.
Our solutions help in enhancing the staff efficiency through features such as:
• Real-time guest information can be fetched by telephone attendants helping them deliver personalized services.
• All faxes, e-mails and voice messages in one in-box accessible from anywhere
• Instant access to services and guest information through PMS
Syntel’s biggest strength lies with having built in applications like Auto Attendant, Call budgeting and billings, Check-in/Check-out, Customized Dial tone message, music on hold, alarms, temporary check-out facility and many more. Plus interoperability with other popular business applications and third-party hospitality application vendors in: guest room phones, property management, catering, environmental controls, premise-security systems, data security, on-property Wi-Fi, mobility applications and more.
Benefit from IP communications, easier network management, and enhanced employee productivity with our end-to-end IP communication solution from the leader in business Voice over IP and SIP trunking services.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
Uniphore's mission is to enable enterprise mobility by connecting businesses to customers, employees, and partners through voice biometrics, multi-‐lingual speech
recognition and comprehensive mobile technologies.
C-Zentrix is one among the leading companies providing Contact Centre Software and Enterprise Solutions with a difference.
Our Products and Services are extensively used for Predictive Dialing, Inbound / Outbound telephone calls, Interactive Voice Response (IVR), Voice Logging, IP-PBX, Voice Commerce and Customer Relationship Management (CRM) applications.
Benefit from IP communications, easier network management, and enhanced employee productivity with our end-to-end IP communication solution from the leader in business Voice over IP and SIP trunking services.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
Uniphore's mission is to enable enterprise mobility by connecting businesses to customers, employees, and partners through voice biometrics, multi-‐lingual speech
recognition and comprehensive mobile technologies.
C-Zentrix is one among the leading companies providing Contact Centre Software and Enterprise Solutions with a difference.
Our Products and Services are extensively used for Predictive Dialing, Inbound / Outbound telephone calls, Interactive Voice Response (IVR), Voice Logging, IP-PBX, Voice Commerce and Customer Relationship Management (CRM) applications.
Butler I.T. Office in the Cloud - Hosted PBX FeaturesKen Butler
The Butler I.T. Office in the Cloud includes many cloud features including Hosted PBX. The Hosted PBX system saves businesses about 50% from regular telephone company charges. It can be bundled with Exchange Email, MS Office 365, File Sharing, Security and much more.
Thinking out of the box to improve your business communications?
We just did that for you!
Dialstreet brings you a unique, powerful, cloud-based business telephony system with unmatched performance.
Now manage all your calls easily, generate business leads like never before and establish
bonds with your customers that’ll last for a lifetime.
VoIP Solution | VoIP Service Provider | SoftswitchIkconInfotech
Delivering the most Reliable and Affordable VoIP services as Softswitch, SIP Server, Mobile Dialers, IP PBX System, Call Centric Solution and many more VoIP Products
Alcatel Lucent 8 Series IP Touch Phonesbest4systems
Alcatel Lucent 8 Series IP Touch Phones all available at http://www.best4systems.co.uk/alcatel and providing the best in convergent business comunications
Green Pearl is Tadiran’s pure IP communications solution for the small and
medium business. Optimally configured to meet the needs of your business,
Green Pearl is a powerful, yet affordable off-the-shelf standalone system.
All-inclusive by design, it boasts a multitude of telephony features and is
designed for ease-of-use. You simply plug in your favorite phone and start
communicating. In a class of its own, Green Pearl has much to offer.
Swosti institute of management and social studies Events and fuctionsSwosti Education
Lecture Theatre
lecture
Conventional class room lectures form the bedrock of case studies, assignments, group projects, seminars, debates, role playing and psycho-analysis that help in further development of the student. Field work and guest lectures are applied to give critical practical orientation. The idea behind the whole academic exercise is not to make students exam oriented but business inclined for the industry.
Training Restaurant with Bar
training
A training restaurant and bar, equipped to cater to national and international cuisines, provide latest techniques of service at par with the industry. Training for buffets, banquets, etc. is also provided in these labs. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Basic Training Kitchen
basic-kitchen
Basic kitchen is fully equipped with most ultra modern catering equipments & appliances. Basic Training Kitchen is used primarily to introduce the art of cookery to the students. It is the launching pad for newcomers. Familiarity with the art and science of cooking is indeed an essential part of the modern hospitality operation.
Quantity Food Training Kitchen
adnance-kitchen-training
The kitchen is primarily used to impart training to students on Indian and Continental Cuisine and for preparing food in bulk for banquets & parties. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Advance Training Kitchen
quantity-food-training-kitchen
After mastering the basics, the next move of the students is a specialization in the art of cooking. This kitchen boasts of the best of the state-of-the-art equipment and hotel kitchen simulation. Elaborate dishes are prepared here. The cuisines under consideration are Indian, Chinese, Continental, South Indian, Odishi, etc. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Bakery & Confectionery
bakery-confectionery
The Bakery & Confectionery Lab will be used for all the baking and confectionary requirements as per the syllabus. Students will produce some of the most exquisite breads, cakes, chocolates, pastries & desserts here. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Butler I.T. Office in the Cloud - Hosted PBX FeaturesKen Butler
The Butler I.T. Office in the Cloud includes many cloud features including Hosted PBX. The Hosted PBX system saves businesses about 50% from regular telephone company charges. It can be bundled with Exchange Email, MS Office 365, File Sharing, Security and much more.
Thinking out of the box to improve your business communications?
We just did that for you!
Dialstreet brings you a unique, powerful, cloud-based business telephony system with unmatched performance.
Now manage all your calls easily, generate business leads like never before and establish
bonds with your customers that’ll last for a lifetime.
VoIP Solution | VoIP Service Provider | SoftswitchIkconInfotech
Delivering the most Reliable and Affordable VoIP services as Softswitch, SIP Server, Mobile Dialers, IP PBX System, Call Centric Solution and many more VoIP Products
Alcatel Lucent 8 Series IP Touch Phonesbest4systems
Alcatel Lucent 8 Series IP Touch Phones all available at http://www.best4systems.co.uk/alcatel and providing the best in convergent business comunications
Green Pearl is Tadiran’s pure IP communications solution for the small and
medium business. Optimally configured to meet the needs of your business,
Green Pearl is a powerful, yet affordable off-the-shelf standalone system.
All-inclusive by design, it boasts a multitude of telephony features and is
designed for ease-of-use. You simply plug in your favorite phone and start
communicating. In a class of its own, Green Pearl has much to offer.
Swosti institute of management and social studies Events and fuctionsSwosti Education
Lecture Theatre
lecture
Conventional class room lectures form the bedrock of case studies, assignments, group projects, seminars, debates, role playing and psycho-analysis that help in further development of the student. Field work and guest lectures are applied to give critical practical orientation. The idea behind the whole academic exercise is not to make students exam oriented but business inclined for the industry.
Training Restaurant with Bar
training
A training restaurant and bar, equipped to cater to national and international cuisines, provide latest techniques of service at par with the industry. Training for buffets, banquets, etc. is also provided in these labs. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Basic Training Kitchen
basic-kitchen
Basic kitchen is fully equipped with most ultra modern catering equipments & appliances. Basic Training Kitchen is used primarily to introduce the art of cookery to the students. It is the launching pad for newcomers. Familiarity with the art and science of cooking is indeed an essential part of the modern hospitality operation.
Quantity Food Training Kitchen
adnance-kitchen-training
The kitchen is primarily used to impart training to students on Indian and Continental Cuisine and for preparing food in bulk for banquets & parties. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Advance Training Kitchen
quantity-food-training-kitchen
After mastering the basics, the next move of the students is a specialization in the art of cooking. This kitchen boasts of the best of the state-of-the-art equipment and hotel kitchen simulation. Elaborate dishes are prepared here. The cuisines under consideration are Indian, Chinese, Continental, South Indian, Odishi, etc. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Bakery & Confectionery
bakery-confectionery
The Bakery & Confectionery Lab will be used for all the baking and confectionary requirements as per the syllabus. Students will produce some of the most exquisite breads, cakes, chocolates, pastries & desserts here. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
In the Food Industry small actions like scratching your face require immediate handwashing before resuming tasks with food or items coming in contact with food. This presentation speaks on the small habits and behaviors tolerated and ignored by management for over 18 months. As a Safety Trainer it pains me to show these pictures.
Swosti Education Hotel Management in BhubaneswarSwosti Education
Conventional class room lectures form the bedrock of case studies, assignments, group projects, seminars, debates, role playing and psycho-analysis that help in further development of the student. Field work and guest lectures are applied to give critical practical orientation. The idea behind the whole academic exercise is not to make students exam oriented but business inclined for the industry.
Training Restaurant with Bar
training
A training restaurant and bar, equipped to cater to national and international cuisines, provide latest techniques of service at par with the industry. Training for buffets, banquets, etc. is also provided in these labs. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Basic Training Kitchen
basic-kitchen
Basic kitchen is fully equipped with most ultra modern catering equipments & appliances. Basic Training Kitchen is used primarily to introduce the art of cookery to the students. It is the launching pad for newcomers. Familiarity with the art and science of co
oking is indeed an essential part of the modern hospitality operation.
The kitchen is primarily used to impart training to students on Indian and Continental Cuisine and for preparing food in bulk for banquets & parties. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Advance Training Kitchen
quantity-food-training-kitchen
After mastering the basics, the next move of the students is a specialization in the art of cooking. This kitchen boasts of the best of the state-of-the-art equipment and hotel kitchen simulation. Elaborate dishes are prepared here. The cuisines under consideration are Indian, Chinese, Continental, South Indian, Odishi, etc. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Bakery & Confectionery
bakery-confectionery
The Bakery & Confectionery Lab will be used for all the baking and confectionary requirements as per the syllabus. Students will produce some of the most exquisite breads, cakes, chocolates, pastries & desserts here. Additionally, Swosti Premium Hotel at a walking distance, will be benefitting students to acquire first hand quality professional experience.
Front Office Lab
front-office
The front office lab, which is considered the first point of contact with guests, will include a reception desk, EPABX, well decorated lobby, bell desk, lobby manager desk and a lounge area. In this lab, the students are trained for receiving information, billing, guest registration and guest relation. In addition, emphasis is on manners, courtesy,
Managing the change in Aged Care from a catering mindset to a hospitality exp...Change Factory
Learn how to create strategic opportunity in aged care through food services. Identify operational opportunities to create lasting impressions on your customers and engage your staff to implement change. This presentation also explains how to use Moments of Truth mapping to help set operational standards.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
UK business telecoms and ICT technology solutions integrator, incovo explore the basics of a hosted business telephony solution. If you are considering a hosted telecom system then check out this introductory guide to hosted telephony.
astTECS Voice Logger – Complete Call Recording Solution for Your Business
*astTECS voice logger is an ideal call recording solution for any business which ensures to improve better customer services. *astTECS voice logger system supports ISDN PRI, IP, Analog line and mobile to record all the incoming and outgoing calls for quality monitoring, training, disputes resolution and regulatory compliances. With its advanced features, flexibility and easy to use, it helps the organization to increase the productivity and customer satisfaction with higher quality management.
Matrix Telecom Solutions: Hotel IP-PBX SystemMatrix Comsec
Matrix Present a range of Hospitality IP-PBX that not just plays a role of a communication system, but also actively contributes in the routine functioning of the Hotel thereby increase the productivity of its staff. With features that facilitate to serve guests more efficiently without any human error, Matrix Hospitality Solution truly is a boon to hoteliers.
SpeechStorm understands their customers needs. Throughout these slides we cover the 5 fears businesses have been facing when introducing a new IVR system.
The key questions are:
1.) What is the customer reaction to IVR?
2.) Will I be able to use it in my organisation?
3.) Is it proven?
4.) Are there cost savings?
5.) How flexible is the system?
A virtual phone number has no physical location. A virtual number is like a cloud number that works over the Internet. Usually, these numbers are programmed to route incoming calls to one of the pre-decided telephone numbers chosen by the client. These numbers are largely used by businesses to connect with their customers to establish a local presence for sales or support.
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
Digital Money Maker Club – von Gunnar Kessler digital.focsh890
Title One is a comprehensive examination of the impact of digital technologies on
modern society. In a world where technology continues to advance rapidly, this article delves into the nuances and complexities of the digital age, exploring Its implications across various sectors and aspects of life.
Digital marketing is the art and science of promoting products or services using digital channels to reach and engage with potential customers. It encompasses a wide range of online tactics and strategies aimed at increasing brand visibility, driving website traffic, generating leads, and ultimately, converting those leads into customers.
https://nidmindia.com/
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
2. About Syntel
•
Syntel is the telecom division of Arvind Limited, a flagship company of the INR 50 billion Lalbhai Group
•
Its telecom operations commenced in the year 1989 as a CDOT licensee and in the nascent years the company
made a major mark in establishing itself as one of the largest manufacturers of Digital RAXs for Department of
Telecommunication
•
Existing portfolio includes Business Communication Solutions including IP Voice Communication Servers & Soft
Switches for Enterprises plus a complete range of ISDN / Digital & Analog based EPABX Solutions for Corporates &
SMEs.
•
Syntel can be accessed through a base of over 300 direct and indirect channel partners spread all across India
•
Backing up Syntel's pan India market presence is a team of +100 professionals fully experienced and technically
equipped to offer cutting edge solutions to give your business a sharper edge.
•
With an installed base of nearly 3.25 million users, Syntel has carved out a leadership position in the enterprise
communication space with a 24% market share
•
Syntel is the preferred vendor with all leading Telcos for their full portfolio of Voice & Data Solutions
3. Syntel Reach
A widespread network across the country with…
•
HO at Pune
•
Pan India branch Offices @ +12 Metros & Mini-Metros
including….
•
Mumbai
•
Hyderabad
•
Delhi
•
Chennai
•
Kolkata
•
Jaipur
•
Bangalore
•
Kochi….etc
•
+100 distributors
•
+250 dealers/resellers
•
+50 Direct Sales Resources & +10 Key Account
Managers
•
+10 Technical Resources to support the frontline &
partners
4. Why choose Syntel?
1
Syntel has +20 years of Enterprise Communication experience to its credit. While offering the entire spectrum of
Wireline & Wireless backbone & tools that the hospitality industry will need, you can take comfort in Syntel’s track
record of having installed more than 3 million telephone lines
2
Syntel offers communication backbone with the expandability, scalability & a high obsolescence resistance
index with state-of-the art internal communication solutions that are paced with evolving Guest expectations
3
Syntel promises to strike the best balance between CAPEX, OPEX, flexibility, longevity of investment, robust
ROIs and industry best uptime SLAs
4
Syntel offers to its customers best in industry intelligent call routing, automated reception and customized
greetings for a world class reception
4
Syntel offers communication solutions that make a significant difference to its customer’s business, the emphasis
being on designing products & services with a superior return on investment!”
5. About NEOS
•
Auto
Attendant
The NEOS is a new age IP ready EPABX
Hotel Features
that makes technology work for you in
Voice
Guidance
more ways than you can imagine.
•
The core strength of the product lies in
even a layman getting enabled by the
Least Cost
Routing
Auto Fax
Detection
system to exploit all the benefits that are
unique to NEOS alone!
•
This is enhanced further with a true digital
10,000 SMDR
CLI
experience inbuilt into the basic system at
no extra cost, something no other PBX in
the market can truly claim to deliver today!
Billing &
Budgeting
PRI
GSM
VoIP / SIP
6. Hospitality Apps
Enhancing the Guest Experience
•
Guest Check in
•
Dial Tone Message
•
Room Call Budgeting
•
Music on Hold
•
Private Line for Special Guest
•
Wake-up Alarms
•
Room to Room Calling
•
Executive Ring for VIPs
•
Room to Room Call Barring
•
Differential Call Charges
•
Single Digit Access
•
Room Bill Entry
•
Temporary Checkout
•
Hotel Name Imprinting
•
Guest Checkout
7. Guest Check-in
The front desk office is enabled to check in a guest into the hotel via the EPABX extension / operator console.
Based on the same, the following applications get enabled for the room extension:
1
Allocating the guest name to the
designated extension
2
3
Group Assignment in event of
multiple guests checks in
Budget Allocation for calling
rights to room extension
4
Defining Class of Service for the
room extension
8. Room Call Budgeting
1
2
3
Room phone calling is a revenue source for hotels but
at time of group checkins or corporate tie ups, call
budgeting may be required to restrict the guests
calling to ensure budget compliance.
Budget may vary for different guests
based on room type or any other
criterion specified by the hotel
Call budgets can be set as per hotel
norms or as desired by the guest
can be allocated during
check in & can be enhanced by the
operator as & when required
Budget
9. Private Line for Special Guests
Option of reserving a private line for the special guests, who need
their independent connectivity; bypassing the reception.
An ideal option for guests housed for long business stays or for those
hosting important business events and needing privacy.
10. Room to Room Calling….
Group
Global
Facilitates the guests in a group
Facilitates room to room calling amongst
occupying
to
all rooms while enjoying the hotel
communicate on their own without
features including single digit access
operators assistance
codes
multiple
rooms
11. Room to Room Call Barring
•
Internal calls between guest rooms can be blocked
•
Emergency calls remain active even with call barring
•
Internal Calling Facility for Guest Groups remains unaffected
12. Single Digit Access
Enables room phones to access important service numbers such
as reception, room service, house keeping, etc by dialling just a single
digit (0 to 9)
2
Reception
4
House
Keeping
6
Restaurant
8
Travel Desk
13. Temporary Checkout
This feature enables the temporary disabling of the room phone when the guest goes out; extremely useful in
avoiding misuse by either hotel staff / any other person/s.
1
Temporary check out can be activated by the operator in
the event of guests going out
2
Room dialling facility gets locked temporarily
3
Dialling facilities can be reactivated once guests comes
back
4
Bill is not generated during this event
14. Dial Tone Message
“Welcome to The ABC Hotels,
Jingles
Messages
Please Dial the desired
Number
”
Room phones can have pre recorded message/s, Jingles, Advertisement, etc
playing in place of the Dial Tone. An ideal tool to be utilized for internal
upselling & promotional campaigns for residing guests.
Advertisements
15. Music on Hold
for Internal & External Callers
•
Hotels can choose to play music of their own
choice by programming the same in the system
•
Hotel’s advertisement jingles too can be recorded
in the system, thus ensuring that the company
branding happens while the callers are put on hold
16. Wake-up Alarms
•
Good Morning’ or ‘Wake-up Alarms’ with
pre-set
messages
greeting
&
announcing the time
•
Option to set alarm from Guest Room and
Front desk
•
Alarm Snooze function supported
17. Executive Ring for VIPs
• Option of unique ring tone (cadence) for VIP
guest room phones
• Unique ring helps operators identify between
VIP & Non VIP call even without looking at the
CLI call source
18. Differential Call Charges
Apart from the room tariffs, even the call charges can be different
based on the type of room allocated. E.g. Call charges for an
Executive Suite can be Rs.5/minute while that for a deluxe Room
can be Rs.1/min
19. Room Bill Entry
Guests may use chargeable services like
food, laundry, spa, etc. Charges of all these
services along with room tariff, tax & telephone bill
can be included in a single consolidated bill
outputted via the NEOS.
20. Hotel Name Imprinting
1
Name of the hotel gets printed on final
bill to be presented to the customer
2
The hotel name can be of max. 40
characters
3
The
hotel’s
impression
gets
enhanced as its name on the final bill
gives
a
professional
touch
and
eliminated the need of a separate billing
system.
21. Guest Checkout
X
•
When guest is checked out, system deactivates the class
of services assigned to the room extension
•
This automatically cancels calling budget, alarms, etc
•
The bill gets generated with call details and other charges
•
The call records of customers remains undeleted in
the system call buffer for reprinting (for security reasons)
even after check out
22. HMS/PMS Integration
The NEOS is integratable with IDS HMS/PMS Software for enhanced hospitality administration. That
apart, it supports its own cost effective HMS option that can enable smaller setups with the ‘must have’s’
of the application.
Proprietary HMS
3rd Party App
23. Operational Enablers
The NEOS equips a Hotel with more apps to enable & equip productive backend operations
and superior call management with…
•
Auto Attendant
•
Mini-CRM
•
Room Number Extension Mapping
•
Least Cost Routing
•
Calling Activity Reports
….and so much more!!!
24. Auto Attendant
1
Automates the caller reception by playing professional
customized greeting messages
2
3
Simultaneously 8 calls can be received before being
transferred to the operator
Option to record 8 different messages to be allocated
to different phone lines for a multi specialty hotel.
4
Different greeting messages possible for different time
zone to add a professional feel and further enhance
the hotel image
25. Customer Relationship Management
1
Automatic computer screen popups, with contact details, on an
incoming call…
2
Customer details including name, number, address, etc
3
Incoming Call Alerts with a list of the conversation remarks for last 5
calls
4
Facility to insert remarks against each incoming & outgoing call
logged
5
Call logging with date & time stamps of all incoming and outgoing
calls
6
Print Reports & Much More…
Syntel Responz
26. Room Phone Extension Mapping
•
Flexible numbering up to 4 digits for the hotel to
define the extensions as per Room & Floor
Numbers
Ext 242
•
Simultaneously, 2/3 digit extension numbering
options for the back end staff
•
Single digit access for critical services as specified
earlier
27. Least Cost Routing
Landline to Landline
Landline to Mobile
Mobile to Mobile
Uses the best route to
make a call based on the
CUG, etc
calling
providers
rates
or
of
trunk
service
lines
interfaced, to ensure minimum
cost of operation
28. Calling Activity Reports
•
Call reports can be generated room wise & with Guest Names
•
Separate reports can be generated for backend operational staff
•
The Call reports provide details of:
•
All Outgoing calls with date & time
•
Missed & Received Calls
•
Total units of calls with cost
•
Other events as per customer specification