Syntel provides communication solutions for the hospitality industry, including IP voice communication servers and soft switches. It has over 300 channel partners across India and over 100 professionals to support customers. Syntel's solutions for hotels include features like guest check-in/checkout, room call budgeting, private lines, room-to-room calling, and wake-up alarms. The NEOS IP PBX offers these hotel features as well as applications like auto attendant and least cost routing.

1. Catering to Hospitality

2. About Syntel
• Syntel is the telecom division of Arvind Limited, a flagship company of the INR 50 billion Lalbhai Group
• Its telecom operations commenced in the year 1989 as a CDOT licensee and in the nascent years the company
made a major mark in establishing itself as one of the largest manufacturers of Digital RAXs for Department of
Telecommunication
• Existing portfolio includes Business Communication Solutions including IP Voice Communication Servers & Soft
Switches for Enterprises plus a complete range of ISDN / Digital & Analog based EPABX Solutions for Corporates &
SMEs.
• Syntel can be accessed through a base of over 300 direct and indirect channel partners spread all across India
• Backing up Syntel's pan India market presence is a team of +100 professionals fully experienced and technically
equipped to offer cutting edge solutions to give your business a sharper edge.
• With an installed base of nearly 3.25 million users, Syntel has carved out a leadership position in the enterprise
communication space with a 24% market share
• Syntel is the preferred vendor with all leading Telcos for their full portfolio of Voice & Data Solutions

3. Syntel Reach
A widespread network across the country with…
• HO at Pune
• Pan India branch Offices @ +12 Metros & Mini-Metros
including….
• Mumbai
• Delhi
• Kolkata
• Bangalore
• +100 distributors
• +250 dealers/resellers
• +50 Direct Sales Resources & +10 Key Account
Managers
• +10 Technical Resources to support the frontline &
partners
• Hyderabad
• Chennai
• Jaipur
• Kochi….etc

4. Why choose Syntel?
Syntel promises to strike the best balance between CAPEX, OPEX, flexibility, longevity of investment, robust
ROIs and industry best uptime SLAs
Syntel has +20 years of Enterprise Communication experience to its credit. While offering the entire spectrum of
Wireline & Wireless backbone & tools that the hospitality industry will need, you can take comfort in Syntel’s track
record of having installed more than 3 million telephone lines
Syntel offers to its customers best in industry intelligent call routing, automated reception and customized
greetings for a world class reception
Syntel offers communication backbone with the expandability, scalability & a high obsolescence resistance
index with state-of-the art internal communication solutions that are paced with evolving Guest expectations
1
2
3
4
Syntel offers communication solutions that make a significant difference to its customer’s business, the emphasis
being on designing products & services with a superior return on investment!”4

5. About NEOS
• The NEOS is a new age IP ready EPABX
that makes technology work for you in
more ways than you can imagine.
• The core strength of the product lies in
even a layman getting enabled by the
system to exploit all the benefits that are
unique to NEOS alone!
• This is enhanced further with a true digital
experience inbuilt into the basic system at
no extra cost, something no other PBX in
the market can truly claim to deliver today!
Auto
Attendant
Voice
Guidance
Auto Fax
Detection
CLI
PRI
VoIP / SIPGSM
Billing &
Budgeting
10,000 SMDR
Least Cost
Routing
Hotel Features

6. Enhancing the Guest Experience
• Guest Check in
• Room Call Budgeting
• Private Line for Special Guest
• Room to Room Calling
• Room to Room Call Barring
• Single Digit Access
• Temporary Checkout
• Dial Tone Message
• Music on Hold
• Wake-up Alarms
• Executive Ring for VIPs
• Differential Call Charges
• Room Bill Entry
• Hotel Name Imprinting
• Guest Checkout
Hospitality Apps

7. Allocating the guest name to the
designated extension
Budget Allocation for calling
rights to room extension
Group Assignment in event of
multiple guests checks in
4 Defining Class of Service for the
room extension
3
1
2
Guest Check-in
The front desk office is enabled to check in a guest into the hotel via the EPABX extension / operator console.
Based on the same, the following applications get enabled for the room extension:

8. Room phone calling is a revenue source for hotels but
at time of group checkins or corporate tie ups, call
budgeting may be required to restrict the guests
calling to ensure budget compliance.
Budget may vary for different guests
based on room type or any other
criterion specified by the hotel
Call budgets can be set as per hotel
norms or as desired by the guest
Budget can be allocated during
check in & can be enhanced by the
operator as & when required
3
2
Room Call Budgeting
1

9. Private Line for Special Guests
Option of reserving a private line for the special guests, who need
their independent connectivity; bypassing the reception.
An ideal option for guests housed for long business stays or for those
hosting important business events and needing privacy.

10. Facilitates room to room calling amongst
all rooms while enjoying the hotel
features including single digit access
codes
Global
Facilitates the guests in a group
occupying multiple rooms to
communicate on their own without
operators assistance
Group
Room to Room Calling….

11. • Internal calls between guest rooms can be blocked
• Emergency calls remain active even with call barring
• Internal Calling Facility for Guest Groups remains unaffected
Room to Room Call Barring

12. Enables room phones to access important service numbers such
as reception, room service, house keeping, etc by dialling just a single
digit (0 to 9)
Single Digit Access
Reception House
Keeping
Restaurant Travel Desk
2 4 6 8

13. Temporary Checkout
Room dialling facility gets locked temporarily
Bill is not generated during this event
Temporary check out can be activated by the operator in
the event of guests going out
Dialling facilities can be reactivated once guests comes
back
4
3
2
1
This feature enables the temporary disabling of the room phone when the guest goes out; extremely useful in
avoiding misuse by either hotel staff / any other person/s.

14. Room phones can have pre recorded message/s, Jingles, Advertisement, etc
playing in place of the Dial Tone. An ideal tool to be utilized for internal
upselling & promotional campaigns for residing guests.
Advertisements
Dial Tone Message
“Welcome to The ABC Hotels,
Please Dial the desired
Number”
Messages
Jingles

15. Music on Hold
for Internal & External Callers
• Hotels can choose to play music of their own
choice by programming the same in the system
• Hotel’s advertisement jingles too can be recorded
in the system, thus ensuring that the company
branding happens while the callers are put on hold

16. Wake-up Alarms
• Good Morning’ or ‘Wake-up Alarms’ with
pre-set messages greeting &
announcing the time
• Option to set alarm from Guest Room and
Front desk
• Alarm Snooze function supported

17. • Option of unique ring tone (cadence) for VIP
guest room phones
• Unique ring helps operators identify between
VIP & Non VIP call even without looking at the
CLI call source
Executive Ring for VIPs

18. Apart from the room tariffs, even the call charges can be different
based on the type of room allocated. E.g. Call charges for an
Executive Suite can be Rs.5/minute while that for a deluxe Room
can be Rs.1/min
Differential Call Charges

19. Guests may use chargeable services like
food, laundry, spa, etc. Charges of all these
services along with room tariff, tax & telephone bill
can be included in a single consolidated bill
outputted via the NEOS.
Room Bill Entry

20. Name of the hotel gets printed on final
bill to be presented to the customer
The hotel’s impression gets
enhanced as its name on the final bill
gives a professional touch and
eliminated the need of a separate billing
system.
The hotel name can be of max. 40
characters
1
2
Hotel Name Imprinting
3

21. • When guest is checked out, system deactivates the class
of services assigned to the room extension
• This automatically cancels calling budget, alarms, etc
• The bill gets generated with call details and other charges
• The call records of customers remains undeleted in
the system call buffer for reprinting (for security reasons)
even after check out
Guest Checkout
X

22. The NEOS is integratable with IDS HMS/PMS Software for enhanced hospitality administration. That
apart, it supports its own cost effective HMS option that can enable smaller setups with the ‘must have’s’
of the application.
3rd Party AppProprietary HMS
HMS/PMS Integration

23. • Auto Attendant
• Mini-CRM
• Room Number Extension Mapping
• Least Cost Routing
• Calling Activity Reports
….and so much more!!!
Operational Enablers
The NEOS equips a Hotel with more apps to enable & equip productive backend operations
and superior call management with…

24. Automates the caller reception by playing professional
customized greeting messages
Option to record 8 different messages to be allocated
to different phone lines for a multi specialty hotel.
Simultaneously 8 calls can be received before being
transferred to the operator
1
2
Auto Attendant
3
Different greeting messages possible for different time
zone to add a professional feel and further enhance
the hotel image
4

25. Automatic computer screen popups, with contact details, on an
incoming call…
1
2
3
4
5
6
Customer details including name, number, address, etc
Incoming Call Alerts with a list of the conversation remarks for last 5
calls
Facility to insert remarks against each incoming & outgoing call
logged
Call logging with date & time stamps of all incoming and outgoing
calls
Print Reports & Much More…
Customer Relationship Management
Syntel Responz

26. Room Phone Extension Mapping
• Flexible numbering up to 4 digits for the hotel to
define the extensions as per Room & Floor
Numbers
• Simultaneously, 2/3 digit extension numbering
options for the back end staff
• Single digit access for critical services as specified
earlier
Ext 242

27. Uses the best route to
make a call based on the
calling rates of service
providers or trunk lines
interfaced, to ensure minimum
cost of operation
Least Cost Routing
Landline to Landline
Landline to Mobile
Mobile to Mobile
CUG, etc

28. • Call reports can be generated room wise & with Guest Names
• Separate reports can be generated for backend operational staff
• The Call reports provide details of:
• All Outgoing calls with date & time
• Missed & Received Calls
• Total units of calls with cost
• Other events as per customer specification
Calling Activity Reports

29. …& the ‘much more’ list

30. Customized for
Hospitality