This document provides an overview of the Allworx phone system. Some key points:
- Allworx was founded in 1998 and is now owned by Windstream. They focus on phone systems for small to medium businesses.
- Their systems include the Allworx 6x, 6x12, and 48x servers which support up to 12, 60, and 250 users respectively. Phones include the 9224, 9212L, 9204, and 9202E models.
- Features include SIP trunking, unified messaging, conferencing, mobility applications, call routing, presence settings and more. Advanced features include multi-site functionality across 99 servers, automatic call distribution, and conference center options.
Benefit from IP communications, easier network management, and enhanced employee productivity with our end-to-end IP communication solution from the leader in business Voice over IP and SIP trunking services.
Benefit from IP communications, easier network management, and enhanced employee productivity with our end-to-end IP communication solution from the leader in business Voice over IP and SIP trunking services.
Butler I.T. Office in the Cloud - Hosted PBX FeaturesKen Butler
The Butler I.T. Office in the Cloud includes many cloud features including Hosted PBX. The Hosted PBX system saves businesses about 50% from regular telephone company charges. It can be bundled with Exchange Email, MS Office 365, File Sharing, Security and much more.
Panasonic KX-NS700 Telephone System Infobest4systems
All about the Panasonic KX-NS700 Telephone System which is available at http://www.best4systems.co.uk/panasonic-kx-ns700-smart-hybrid-telephone-system.html
Ccnp collaboration plus module 1 chapter 5 cisco unified communication expressFaisal Khan
Learn how to configure Cisco Unified CM Express (CME). Configure Cisco Router as a PBX and provide all features. Learn to configure Feature of Cisco CUCME and how to configure end points
C-Zentrix is one among the leading companies providing Contact Centre Software and Enterprise Solutions with a difference.
Our Products and Services are extensively used for Predictive Dialing, Inbound / Outbound telephone calls, Interactive Voice Response (IVR), Voice Logging, IP-PBX, Voice Commerce and Customer Relationship Management (CRM) applications.
Alcatel Lucent 8 Series IP Touch Phonesbest4systems
Alcatel Lucent 8 Series IP Touch Phones all available at http://www.best4systems.co.uk/alcatel and providing the best in convergent business comunications
Butler I.T. Office in the Cloud - Hosted PBX FeaturesKen Butler
The Butler I.T. Office in the Cloud includes many cloud features including Hosted PBX. The Hosted PBX system saves businesses about 50% from regular telephone company charges. It can be bundled with Exchange Email, MS Office 365, File Sharing, Security and much more.
Panasonic KX-NS700 Telephone System Infobest4systems
All about the Panasonic KX-NS700 Telephone System which is available at http://www.best4systems.co.uk/panasonic-kx-ns700-smart-hybrid-telephone-system.html
Ccnp collaboration plus module 1 chapter 5 cisco unified communication expressFaisal Khan
Learn how to configure Cisco Unified CM Express (CME). Configure Cisco Router as a PBX and provide all features. Learn to configure Feature of Cisco CUCME and how to configure end points
C-Zentrix is one among the leading companies providing Contact Centre Software and Enterprise Solutions with a difference.
Our Products and Services are extensively used for Predictive Dialing, Inbound / Outbound telephone calls, Interactive Voice Response (IVR), Voice Logging, IP-PBX, Voice Commerce and Customer Relationship Management (CRM) applications.
Alcatel Lucent 8 Series IP Touch Phonesbest4systems
Alcatel Lucent 8 Series IP Touch Phones all available at http://www.best4systems.co.uk/alcatel and providing the best in convergent business comunications
Matrix Telecom Solutions: ETERNITY NE - IP-PBXMatrix Comsec
Matrix Presents, ETERNITY NE – The Next Generation IP-PBX built to mature today’s nascent businesses into flourished enterprises, breaking the confines of conventional telephony systems. Right from its perception, each and every attribute of ETERNITY NE revolves around the needs of the small businesses. ETERNITY NE brings complete synergy of the wired, wireless and packet based communication into the SMB premise. The multi-functional persona of NE wipes out the need of investing in multiple devices. With the superior features that it delivers, it puts any small business at par to compete actively with the constantly evolving and challenging surrounding.
Green Pearl is Tadiran’s pure IP communications solution for the small and
medium business. Optimally configured to meet the needs of your business,
Green Pearl is a powerful, yet affordable off-the-shelf standalone system.
All-inclusive by design, it boasts a multitude of telephony features and is
designed for ease-of-use. You simply plug in your favorite phone and start
communicating. In a class of its own, Green Pearl has much to offer.
TelePacific Communications Hosted Telephone System (PBX) presentation shows why this offering is different from the rest. With over 40,000 business customers, this 600M CLEC supports it's business customers with 97% satisfaction rating.
Audio codes solution for genesys sip contact centerLong Nguyen
CHUYÊN CUNG CẤP THIỆT BỊ VÀ GIẢI PHÁP VOIP
TIME TRUE LIFE TECHNOLOGY JOINT STOCK COMPANY
Mr Long
Mobi: 0986883886 - 0905710588
Email: long.npb@ttlcorp.vn
Website: ttlcorp.vn
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
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A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
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Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
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We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
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After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
2. FromVisionary Beginnings…
• Founded in 1998
• Kodak, Xerox, Sr. design engineers
• Creating Film Kiosks Demonstrate Inventive skills
• Specialty - Translating Complex Functions to
Simple UI
• Cutting Edge Design a core competence
• Introduced First Allworx in 2003
• Acquired by PAETEC November 2007
• Windstream Acquired PAETEC in Dec 2011
• More servers than McDonalds, Burger
King and Wendy’s combined has
restaurants
• 23,000+ customers, 350,000+ handsets, 1. 5m
users
• Market leaderin SME IPPBX
11. Voicemail
Exceeding
Current & Future Needs
Plus Lowest
Total Cost
of Ownership
Business
Process
Productivity
Global
Multi-site
Integration
Routing
Management
Diverse
Voice
Services Customized
Features
Mobility
Connectivity
Presence
Management
12. Top Reasons to Choose
Allworx
1. Built forTheFuture
• SIP Based – not gateway
based
• Less complex, lower cost
• Supports any SIP 2.0 Trunk, Any SIP
Handset
• Migrate to SIP easily from Analog,
T1/PRI
1. FocusedonSME
• Legacy Features for Today
• IP Benefits for Tomorrow
1. Everythingis built-in
• Premise based offers greater
control
• System licenses – easier to
manage
• Simple, easy-to-understand
13. …More Top Reasons
4. Trulythe Lowest Total Cost of Ownership
5. Inventive and Useful Enhancements add value
6. Easy to install – Easierto maintain
7. Solves Current problems
…and then some
15. Allworx 6x12 Server
• 3-10 users
• Max 12 users and12 system extensions, 2 generic SIP
handsets
• Six copper trunks, two analog extensions
• SIP Trunks without additional cost
• One Eight Party conference Bridge *
• Solid state memory = long-term reliability
• Inexpensive Optional 5-Year warranty
* Licensed option
16. Allworx 6x Server
• 30 users included – single license expansion to 60
• SIP Trunks without additional cost
• Six copper trunks, two analog extensions
• One Eight Party conference Bridge *
• Solid state memory = long-term reliability
• Inexpensive Optional 5-Year warranty
* Licensed option
17. 6x and 6x12 Hardware Configuration
DoorRelay/Serial Interface
USBInterface
LAN Port
WAN Port
6 FXO Ports
2 FXS Ports
Analog Fail Over Port
Audio Port
Paging/MoH
Grounding
Power
18. Allworx 48x Server
• 48 users included – 50 userexpansions to maximum of
250
• Includes SIPwithout additional cost
• 2 TI/PRI Circuits built-in* *
• 60 party Conference Bridge DSP* *
• Solid State Drive design = increased reliability
• Optional low cost 5 yearwarranty option
• Low powerconsumption
** Licensed options
19. 6x12 6X 48X Px
Users Up to 12
Up to 60
30…60
Up to 250
48…100…150…200…
250
0
Auto
Attendants
9 9 9 0
Central Office
Lines SIP
6 FXO
1 PFT
99 SIP channels
6 FXO, exp. to 24*
1 PFT
99 SIP channels
3 FXO, exp. to 21*
1 PFT
99 SIP channels
6 FXO ports
1 PFT
3 Port Expanders
per
Analog Phones 2 FXS ports
expandable to 8*
2 FXS ports
expandable to 8*
5 FXS Ports
expandable to 11*
2 FXS Ports
6 Additional w/ 3 Px
Voicemail 8 Ports
2 hours per user
8 Ports
2 hours per user
16 ports
No less than125 hours
Server Based
Conference
Center* *
One 8 seat bridge One 8 seat bridge Four bridges
max 30 seats/bridge
60 seats across all
bridges
None
Hard Drive 2 GB Compact Flash 2 GB Compact
Flash
8GB solid state drive 2 Gig Compact
flash
T1/PRI N/A N/A 2 Built-in ** N/A
Obligatory Specification Chart
* with optional Port Expander ** optional
license
22. Traditional Console with 96 PFK’s
Simple plug-and-play configuration with automatic
detection
Grow to 48, 72, or 96 programmable function keys
Powered from the 9224 phone - No Additional power
required
27. SIPConnectivity is Included
• SIP is Here and Here to Stay
• Dynamic IP offers Voice and Data on shared circuit
• Sharing one circuit for Voice and Data lowers cost
• The most cost effective way to route a phone call
• Implement today or tomorrow - as your needs evolve
28. Firewall
Remote Phones - anywherein the world
Local Users
Main Office
• Eve ry Feature exce pt Receiving Page
• Direct Station Selection
• Busy Lamp Field
• CO Line Appearance
• Call Appearance
• SIP Trunk Appearance
• ACD Agent
• NAT Access
• Multiple Remote Users behind same
firewall
• No VPN Required
• No static IP address required for remote
phones
Firewall
29. Users/Handsets/Extensions
1. Individuals are Users
(given a voice mail box)
2. All others are Extensions
i.e., kitchen, breakroom
3. Phones are Endpoints
4. Endpoints are Unlimited
Allworx phones
Generic SIP
Soft-phones
6x Capacities:
– 120 extensions
… of which 60 are users
48x Capacities
– 500 extensions
… of which 250 are users
30. Call Routes
Call routes are simply ways that any call or transferred call
to a user or extension is handled
Call Routes are infinite ly definable per
User
User may modify, if allowed
Call Routes add Po we r and Fle xibility
31. Call Routes
Add unlimited destination (s)
Add unlimited additional
connections
Select your final destination
Define options when busy on a
call
32. Call Routes based on Caller ID
Route to specific phones…
…and/or directly to any outside
line
Call Routes based on extension
33. Presence• 7 unique presence
settings
• Change them at will
• Phone, web message
center, iPhone, Android
• Each has its own greeting
34. Unified Messaging - Standard
Voicemail/Email in One Box
• Review, retrieve and respond to all your messages from
Inbox
• Voicemail SMS text message alerts & escalation
38. New Feature Evolution
• 7.1
o Advanced Multi-site
o Automatic Call Distribution
o 911 Alert
o Announce Only Mailboxes
o iAllworx
• 7.3
o Hot Desking
o Visual Message Center
o Multisite Park and Page
o Flexible Auto Attendant
Scheduling
o Extension Mode Dialing
• 7.4
o Simplified Transfer
o Handset Network Login Profiles
o Downloadable MOH
o 911 Direct dial
o SNMP & Other Diagnostic tools
Customer Driven Feature Planning
40. Advanced Multi-site
• Up to 99 Servers
• Up to 1000 users
– Global Directory
– Global Voicemail
– Global Call Routes
– Global Busy Lamp Fields
– Global Auto Attendants
41. • Global Directory, Global voicemail
• Global Numbering
• Visibility of handsets at branch locations
• Transfer Site to Branch
• Access remote site trunks
• Shared Automated Attendants
• Primary Site has visibility of users of all
branches
• Multiple Primary Sites
– can serve for Disaster Recovery
• Distributed is better for SMB
Advanced Multi-Site
…across town - oracross the Country
Dallas
(972) 897-2800New York
(212) 863-4000
Rochester,
(585) 321-6000
43. Call Assistant – PC Based Call Control
Call Processing/Power Dialing/Call Logging/Call Recording/Call
History
In conjunction with Allworx 9224/9212L/9204/9204G/9202E
44. 44
Call Recording
When selective permanent call recording preservation is
a must
when recording shows status,
pause and resume
Appears in folder where
you want - Records directly to
folder - not using voicemail port
47. Perfect for the Majority of Small Call
Centers
Upto10CallQueues
Up to 16 Callers in
Queue
48. Distribution Algorithms
1. Priority – Strict ordered list of Agents
First agent available on list gets next call.
1. Round Robin – “Sales Person” Mode
Evenly distribute same number of calls to each
agent.
1. Longest Idle – “Support Team” Mode
Evenly distribute by time to each logged in agent.
1. Ring All – Legacy Call Queuing Mode
49. Call Queue Statistics provide real-time detailed
information
Queue Statistics
Each Queue Type Provides Different Statistic Metrics
51. SupervisorQueue Alarms
• Alarm PFK’s
– Yellow, then
Red queue
thresholds
Wait Times
Too many
callers
• All Agents
Logged Out
(with Calls in
Queue)
• Service
observe w/
Barge-in
• Unlimited
Supervisors
Administer
via Web
View and
Reset Queue
stats
View and
Reset Agent
stats
View logged
in Agents
Force logouts
Monitor for
Queue
Alarms
52. Conference Center
• Secure conferencing option –
ID and Password protection
– Easy-to-use graphic user
interface
• Full administrative view of users
and conferences
– Centralized scheduling and
moderation of calls
• 6x: one 8-party conference bridge
• 48x:
– 4 Managed, Secure Bridges
– 60 Total Bridge Participants
– 30 party maximum per bridge
57. Retail/Auto Distribution
• Automated Attendant by Department
Based on time of day/day of week,
holiday
• Park and Page
• ACD
– Service
– Parts
• Cell Phone Management
• Multi-site
Global Employee Reach
Roving Management
Global Park/Page/Transfer
Employee Directory by Location
58. Legal
• Call Coverage
• Billing management Audit codes
Two -23 digits, verified or unverified
Works with almost any Call Accounting
package
• Call recording
Deposition
Court summary
• Conference Center
• Inbound CID routing
Desired and undesired callers route directly
to appropriate person
59. Consulting/Professional Services
• Call Coverage
DID
Personal Call Handling
• Automatic Call Distribution
Billing
Scheduling Inbound and Outbound
• Message Center
• Unified Communications
• CRM Integration
• Voicemail forward
Automated or selective
This is what the back of the Allworx 6x and 6x12 look like. If you have any familiarity with other phone systems you will notice that it is extremely compact with few connections . The key part to this picture is that there is a single connection from the server to the Local Area Network. If you compare this to an older telephone system that has many connections to all the different cards and phones you can see that our system is very easy to install. We won’t review in detail all the connectors, but you will see the connections for the 6 FXO ports to connect the telephone lines and the 2 FXS ports for devices like fax machines and cordless phones - and Paging and music on hold.
Lastly there is a reference guide to all the features and how to use them so training new employees is easy.
Allworx Advanced Features save you time and effort with group calendaring, Call Assistant Software, Call Queuing and much more. We’ve streamlined tasks like information sharing and group planning, essentially adding hours to your work week. Group Calendaring : Scheduling meetings has never been easier – with a few clicks, view everyone’s schedule. Then create and track meeting requests via email. Call Assistant : Live answering position that works in conjunction with any Allworx phone. All key calling functions available via software – answer, release, hold, transfer, park, etc. Call Queuing: View continuously updated queue status on your PC (number in queue, longest wait time, average wait time, etc.). Call details report is available and can be exported to MS Excel for further analysis. All phones ring when a caller is in queue, first one to answer gets the call. Phones can answer multiple queues. VPN: Use the VPN software to access Allworx remotely and get full functionality (email, calendaring, shared files, etc.) VPN is PPTP- based. There is a one time license fee for up to 16 simultaneous users.. VoIP via WAN: Is a software key that enables multi-site connectivity and remote phone capability via VoIP phones using SIP protocol. With VoIP via WAN multi-site calling does not require ITSP service. It is needed to connect the Allworx system to an ITSP.
Allworx Call Assistant is a PC-based answering position which brings the power of enterprise attendant consoles direct to small businesses. It allows operators or receptionists to monitor the stat of every line in the system and to effectively dispatch calls by answering, transferring, parking or sending to voicemail. Key benefits: Centralized call management Easy-to-Use graphical interface Drag & drop capability for transferring calls Easy access to standard call functions Seamless integration with any Allworx phone Quick and easy installation Support for both VoIP and traditional CO phone lines My Calls: Every incoming or outgoing call associated with the operator’s extension appears here. It shows the status of the call, caller ID, Phone number and elapsed time. Outside Lines: All incoming lines which have been designated for this operator appear here. Switchboard: The Switchboard is a multifunctional interactive area designed to display Directory and other system information. Clicking on the tabs will lead to screens dedicated to Auto Attendants, Call Queues, Parked calls, Call monitors, active call and favorites. Directory: The directory displays all users currently configured in the Allworx system with extension number and color indicating current status. Task Bar: All key calling functions are conveniently placed at the top of the screen and can be accessed through either mouse or keyboard commands.
