The document outlines an online training program focusing on essential management skills for administrative professionals, scheduled from November 13 to December 4, 2012. It addresses common challenges faced by admins, such as establishing authority without power, managing workloads, and enhancing communication skills. Participants will learn strategies and tools to boost their effectiveness, assertiveness, and organization in both personal and office settings.

1. Essential management skills for administrative excellence
At Home or in Your Office: Tuesdays, Nov. 13 - Dec. 4, 2012 1-4pm ET
More info: www.speakstrong.com/admins
©Meryl Runion Rose, Meryl@TheSynergyCenter.com 719-684-2633

2. Yes
Are you bigger than
people can see? No
Sometimes people miss the
importance of what you do and
your role on the team. That can
make you feel small, but
sometimes it’s because you’re
bigger than many people can
see.
Discover (or remember) how
big you really are.
Learn how to signal and
communicate how big you
actually are.
The Executive Administrative Professional Online Training Camp

3. Yes
Is your vision invisible? No
It’s hard to hit a target you
can’t see. Your reviews give you
targets that may only reflect
outer and limited measures of
true administrative excellence.
That’s why you need to know
what excellence looks like for
you.
Regain your inspiration and
focus by defining a magnetic
vision that will draw you
forward toward career success.
Get others on board to help
you achieve your vision.

4. Are you constantly
putting out fires instead Yes
of focusing on bigger
priorities? No
Firefighters do more than fight
fires, and so should you.
Discover how actual
firefighters
prioritize, strategize and adapt
to achieve what matters most.
Learn how you can adapt their
best practices to your office
both to hold the line and
proactively keep ahead of the
flames.
Did I mention fire prevention?
We’ll be all over that at the
Executive Admin Online Boot
Camp.

5. Yes
Do your days
seem mechanical? No
You’re not an interchangeable
part in some machine. Sure,
there are some job standards
that anyone in your position
would be expected to meet.
And there are tasks that leave
little room for creativity.
That doesn’t mean your job
needs to be mechanical. We’ll
talk about three things you can
do to bring your job and
yourself to life so you go home
at the end of the day feeling
like YOU showed up, not some
robotron.

6. Does Execuphobia
Yes
undermine your
effectiveness? No
Whether it’s you or it’s team
members who hold back from
communicating
authentically, Execuphobia can
threaten success.
Learn how executives
think, what they want and what
they fear. Get on their team by
fearing for them instead of
being afraid of them. That lets
you support them in ways that
help them succeed. It also
guides your interactions with
team members who haven’t
yet found the way to share
their best selves with your
executive.

7. Yes
Do the tasks no one
else wants fall to you? No
Get the clarity you need about
your true priorities, and what is
and isn’t your job.
Learn to set clear boundaries
while still sounding like “a team
player”. Establish your place on
the team by your own design,
not default.
While we’re exploring all that,
we’ll explore how to talk about
your profession and
professionalism in ways that
win respect.

8. Do you have
Yes
responsibility without
authority? No
People may not look you in the
eye and say “try to make me”
when you ask for things you
need, but sometimes it feels
like they do. Leverage three
hidden sources of power to get
things done, whether you have
authority or not.
We’ll learn 6 PowerPhrases that
are specifically designed for
people with lots of
responsibility and little
authority.

9. Is this ever you?
Yes
No
You are a professional and can
expect to be treated as one. Do
you know what that means?
Are your boundaries clear?
How do you establish
boundaries that optimize your
situation? It’s very different for
different admins.
Lose language that suggests
you’re “just an admin”.
Learn language that doesn’t
just tell people what you’re
not… it tells them what you
ARE.

10. Yes
Does multi-tasking
leave you fragmented? No
Sometimes multi-tasking can
feel very inefficient. That’s why
you need a “Personal Kanban
System” to promote a dynamic
workflow through serial
tasking.
Your Personal Kanban System
may seem counter-
intuitive, but it’s your key to
getting more done.

11. Is there never time to do it Yes
right the first time (but
always time to do it over)? No
Sometimes you need to slow
down to speed up. And other
times, you need to establish
systems that mistake-proof
what happens when you’re in a
hurry.
Get it right the first time, even
when rushed, by mistake-
proofing your office. You’ll
reduce errors and time-
consuming do-overs.

12. Yes
Do you update your
boss on the run? No
If updating your boss means
walking really fast, you need to
know how to get to the point
FAST and summarize complex
ideas in simple (but not
simplistic) ways.
When you really require more
focused attention, you need
phrases that will stop your boss
in his or her tracks and listen.

13. Yes
Does clutter
complicate your day? No
Most of us spend 15 minutes a
day just looking for things we
lost. Use the Lean Office
principles to ‘5S’ your
communication to streamline
and simplify.
Sort, straighten, shine,
standardize and sustain your
Keep it
office – whether you work in a
lean organization or not.
Then there’s visual
communication, pull and flow,
SIMPLE
and a plethora of other Lean
Office tools that will help you
effectively move through your
day with grace and ease.

14. Did you answer: Yes! FREE
to any of the questions? PREVIEW
WEBINAR
Wed, Oct
Then join us for the preview 17th, 2012 at
webinar and/or the online 11:15 am MDT
training.
 Preview webinar – register at
www.speakstrong.com/admins
 Online training – go to the
above address or learn more
and register here.

15. Join us!
Take your skills and your We’d love to have you.
joy up a notch More info: www.speakstrong.com/admins
It’s all coming together in a four-part
online intensive :
At Home or in Your Office: Say what you mean
Tuesdays, Nov. 13 - Dec. 4, 2012
1-4pm ET
I’m the author of ten books on
effective communication skill. That
includes Perfect Phrases for Office
Professionals.
I’ve presented at over 1000 events.
I practice Conversational Leadership
to draw the best out of everyone
who attends. Without
being mean
I look forward to sharing these skills Mean what
with you. when you say it
you say
©Meryl Runion Rose, Meryl@TheSynergyCenter.com 719-684-2633