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031 Front Line Leadership
The document discusses FrontLine Leadership, a program that trains supervisors and frontline managers. The program covers core skills like giving feedback, managing individual and team performance, problem-solving, and managing change. It aims to improve outcomes like employee retention, productivity, and financial performance. The program teaches both managers and supervisors, with managers learning to support transferred skills and recognize employees.
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031 Front Line Leadership
- 1. FrontLine Leadership Skills thatkeep frontline managers and supervisors at the top of their game
- 2. Effective frontline leaders are critical toyour organization’s success. When their performance suffers so do bottom-line results.
- 3. Supervisors and frontlineleaders learn how to … • Manage and improve leadership ability • Practice techniques for enhanced team performance • Build strong relationships and expand influence • Manage change and encourage innovation • Solve problems with individuals and teams
- 4. • Employee andcustomer retention • Productivity • Time-to-market • The rate of product and service innovation • Strategy implementation • Financial performance Since 1986, FrontLine Leadership has helped leading organizations worldwide deliver per- formance improvements
- 5. FrontLine Leadership core program Core InterpersonalSkills • Your Role and the Basic Principles • Giving Constructive Feedback • Getting Good Information from Others • Getting Your Ideas Across • Dealing with Emotional Behavior • Recognizing Positive Results
- 6. FrontLine Leadership core program Managing IndividualPerformance • Establishing Performance Expectations • Developing Job Skills • Coaching for Optimal Performance • Taking Corrective Action
- 7. Developing Team Performance •Clarifying Team Roles and Responsibilities • Conducting Information Exchange Meetings • Resolving Team Conflicts FrontLine Leadership core program
- 8. Making Organizational Impact •Building a Constructive Relationship with Your Manager • Building a Collaborative Relationship with Your Peers • Confronting Issues with Your Manager and Peers • Winning Support from Others FrontLine Leadership core program
- 9. Managing Change andInnovation • Managing Change • Fostering Improvement Through InnovationFrontLine Leadership core program
- 10. Problem Solving for Individualsand Teams • Solving Problems: The Basic Process • Solving Problems: Tools and Techniques • Participating in Problem-Solving Sessions • Leading Problem-Solving Sessions FrontLine Leadership core program
- 11. Your Role andthe Basic Principles • expanding role of supervisors and managers • why skill development is neces- sary for success • “The Basic Principles” Giving Constructive Feedback • delivering objective, honest, meaningful feedback Getting Good Information from Others • compiling good information for making better decisions • gathering data efficiently Core Interpersonal Skills
- 12. Getting Your IdeasAcross • explaining tough decisions and complicated or unpopular policies/changes Dealing with Emotional Behavior • defusing non-constructive behavior • focusing on positive solutions Recognizing Positive Results • going beyond basic feedback • motivating through personal appreciation Core Interpersonal Skills
- 13. Establishing Performance Expectations • focusingemployees on right targets • keeping goals in view • making better decisions Developing Job Skills • training others in technical, mechanical and/or interpersonal skills Managing Individual Performance
- 14. Coaching for OptimalPerformance • conducting performance appraisals • helping employees examine their own performance • helping employees commit to improved results Taking Corrective Action • taking prompt action to correct unproductive behavior • replacing disciplinary action with a plan to get back on track Managing Individual Performance
- 15. Clarifying Team Rolesand Responsibilities • tapping into the experience of all team members • improving team outputs Conducting Information Exchange Meetings • moving meetings along • fostering group understanding • delivering post-meeting results Resolving Team Conflicts • handling conflict among individuals in group situations • building relationships among team members Developing Team Performance
- 16. Building a Constructive Relationshipwith Your Manager • building relationships between supervisors and their managers • achieving goals by working together effectively Building a Collaborative Relationship with Your Peers • coordinating personal and organizational goals with others Making Organizational Impact
- 17. Confronting Issues withYour Manager and Peers • using a “win-win” approach to conflict resolution • clearing the air before problems affect progress and results Winning Support from Others • extending personal influence • creating supportive relationships Making Organizational Impact
- 18. Managing Change • turningpotential threats into opportunities for personal contribution Fostering Improvement Through Innovation • drawing out ideas from those closest to the work • developing creative approaches to goal achievement Managing Change and Innovation
- 19. Solving Problems: The BasicProcess • moving from symptoms to causes • developing solutions and action plans Solving Problems: Tools and Techniques • simplifying data analysis • stimulating creative solutions Problem Solving for Individuals and Teams
- 20. Participating in Problem-Solving Sessions •contributing ideas effectively • encouraging others to contribute ideas effectively Leading Problem-Solving Sessions • focusing on the process and content of problem-solving sessions • encouraging balanced participation • building creative solutions Problem Solving for Individuals and Teams
- 21. Developing FrontLine Leaders: TheManagement Support Role • Increasing the Payoffs of Training • The Basic Principles • Coaching for Optimal Performance • Recognizing Positive Results Frontline Leadership management support component
- 22. Increasing the Payoffsof Training • exploring the need for supervisory training • management’s role in transferring skills to the workplace The Basic Principles • modeling effective leadership behaviors • enhancing daily performance Coaching for Optimal Performance • coaching that supports and develops supervisors Recognizing Positive Results • motivating employees through recognition Developing Frontline Leaders: The Management Support Role