Tenisha Daughtry is seeking opportunities in customer service and management. She has over 10 years of experience in various roles including catering associate, housekeeper, front desk clerk, customer service manager, and assistant manager. Her experience spans industries such as healthcare, hospitality, and retail. She has a bachelor's degree in culinary arts and skills in Microsoft Office, customer service, and management.

1. Tenisha Daughtry
Seeking Opportunity In Customer Service, Management
Chesapeake, VA 23323
tdaughtry25@gmail.com - 7575826605
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Catering Associate
Sentara Healthcare - Virginia Beach, VA - December 2015 to Present
Works under the supervision of the Lead Catering Associate and is responsible to promote personalized care
to patients. The CA also acts as a liaison between Nutritional Services, Nursing and the patient. Performs
other duties as assigned
Housekeeper/Food Service Worker
MWR - Norfolk, VA - January 2013 to October 2015
Washing and drying each individual classroom laundry storing them. Make sure meal is prepped and ready
for service
Pantry Chef
Pantry Cook
California Pizza Kitchen - Norfolk, VA - August 2014 to August 2015
Responsibilities Prepare Customers Appetizer and Dessert for Each Individual Meal Ordered Prep Line When
Needed For the Next Business Day
Front Office Manager
Springhill Suites - Norfolk, VA - March 2012 to September 2013
Make sure hotel guests and whether they return to the establishment. She oversees phone reservations and
room assignments, greets and registers guests and fulfills requests for special services, such as meetings
or transportation. She deals with any customer problems, and may offer discounts, adjustments to bills or
complimentary rooms to compensate for inconvenience. Also meets with other department managers, such
as marketing and revenue, to find ways of improving the guest experience
Front Desk Clerk
Front Desk Associate
Marriott - Chesapeake, VA - February 2010 to March 2012
Chesapeake, VA
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room
keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts,
making and confirming reservations, and presenting statements to and collecting payments from departing
guests. Transmit and receive messages, using telephones or telephone switchboards Advise housekeeping
staff when rooms have been vacated and are ready for cleaning. Answer inquiries pertaining to hotel
services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or
entertainment. Prepare for basic food service, such as setting up continental breakfast or coffee and tea

2. supplies. Deposit guests' valuables in hotel safes or safe-deposit boxes. Plan, schedule or supervise the work
of other employees.
Customer Service Manager
IMA - Virginia Beach, VA - November 2008 to December 2009
Virginia Beach, VA - November 2008 to December 2009
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training,
assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations;
planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation
actions; enforcing policies and procedures. Achieves customer service objectives by contributing customer
service information and recommendations to strategic plans and reviews; preparing and completing action
plans; implementing production, productivity, quality, and customer-service standards; resolving problems;
completing audits; identifying customer service trends; determining system improvements; implementing
change.
Assistant Manager
711 - Chesapeake, VA - November 2006 to October 2008
Responsible for the cash drawer, customer care, and merchandising, keep the shelves stocked and make sure
that the service area in good condition making sure that it is clean and well supplied with food items make sure
that they keep their cash drawer in balance. Train Staff
Assistant Store Manager
711 - Chesapeake, VA - November 2007 to November 2008
Responsible for the cash drawer, customer care, and merchandising, keep the shelves stocked and make sure
that the service area in good condition making sure that it is clean and well supplied with food items make sure
that they keep their cash drawer in balance. Train Staff
Warehouse Worker
NYK Logistics - Chesapeake, VA - October 2006 to November 2007
lift cartons and unpackaged goods between dock & trailer Climb overfloor freight when loading and unloading
trailers
Use various mechanical aids such as barrel trucks,hand trucks, pallet jacks, etc. Secure cargo by blocking,
bracing, using load bars, hammers, nails, wood blocks,
EDUCATION
Bachelor's in Culinary Arts
Tidewater Community College - Norfolk, VA
2013 to 2017
High School Diploma
Deep Creek High School - Chesapeake, VA
2002 to 2006
SKILLS
Management (3 years), Administrative Assistant (4 years)

3. AWARDS
Employee Of The Month
August 2010
ADDITIONAL INFORMATION
SKILLS
Microsoft Word And Excel, Microsoft PowerPoint Microsoft Office Microsoft Outlook (4 years)