1. Katherine A Hepburn
70 Roehampton Avenue
St. Catharines, ON L2M 7S3
905-869-8815 (C) 905-646-6336 (H)
kathhepburn2@gmail.com
OBJECTIVE
To obtain a full-time position as a guest service agent
CERTIFICATIONS &QUALIFICATIONS
Possess Smart Serve
Work Smart Safety Certification
Food and Safety Handlers Certification
Niagara Tourism Partnership
Valid G class driver’s license
Knowledge of various Property
Management Systems
Experience in different fields of customer
service industry.
Team work and customer excellence
orientation.
Strong interpersonal and communication
skills.
Ability to adapt to various work environments
and work well under pressure
EDUCATION
Niagara College Canada Niagara-on-the-Lake, ON
Diploma Program: Hospitality & Tourism Program (Co-op) Sept. 2013- Apr. 2015
Course curriculum included: Hospitality; Culinary; Sanitation Quality Management;
Accounting & Finance; Business Communications; Dining Room Service; Hospitality
Supervision; Cost Control; Physical Plant Management; Accommodation Operation
Management
Worked as a Hostess/Server at Niagara-on-the-Lake College restaurant Benchmark
Gained important kitchen safety and food preparation knowledge from Culinary course
Gaining system knowledge of OPERA PMS in Accommodations course for hotel management.
2. Katherine Hepburn • 905-869-8815 • katie-a-hepburn@hotmail.com Page 2
EMPLOYMENTEXPERIENCE
Guest Service Agent Co-op (April. 14 – Oct. 14) Sheraton on the Falls (Niagara
Falls ON)
Responsibilities included:
Checking guests in and out of the hotel in a professional and efficient manner
Following up on all guest related issues as well as finding resolutions to problems
Balancing of all cash, credit, debit transactions and exchanges
Communicating and co-ordination with various departments within the resort
Executing exceptional guest satisfaction despite wide range of guest diversity
Server/Hostess (Aug. 12 – Aug. 13) Boston Pizza (Goderich ON)
Responsibilities included:
Full food and beverage service to guests in a fast paced tourist-focused restaurant.
Demonstrated ongoing warmth and professionalismwith a “can do” attitude.
Managed full financial transactions with customers and managers.
Hostess including answering telephones, taking reservations, preparing
customer’s bills, waiting lists, etc.
Worked bar shifts (included serving beers, wines and spirits
Cashier (Aug. 11 – Aug. 12) Tim Hortons (Kincardine ON)
Responsibilities included:
Managing high volume customer demands in a fast paced environment.
Serving customers with warmth and efficiency
Working as a team player
Managing large amounts of cash with proficiency
Working Deli, Drive-thru, and Cashier shifts
Stocking and cleaning premises to uploadhighBrand standards.
3. Katherine Hepburn • 905-869-8815 • katie-a-hepburn@hotmail.com Page 3
Receptionist (May. 09 – Jan. 10) Royale Le Page (Kincardine ON)
Responsibilities included:
Greeting walk in clients and assigning real estate agent to assist with their needs
in an efficient and friendly manner to enhance customer satisfaction
Answering phones and scheduling appointments for house showings, open
houses, etc.
Creating marketing posters for new homes on the market through Royale Le Page
Maintaining cleanliness throughout the building
Assisting staff with various activities (i.e. photocopying, bookkeeping, lunch runs)
Maintaining upkeep and organization for retail book records
Cashier (Feb. 08 – May. 09) McDonalds (Kincardine ON)
Responsibilities included:
Greeting as well as taking customer orders with accuracy and efficiently
Working in a fast paced environment where team work and coordination
paramount.
Handling and reconciling large amounts of cash in a specific period of time
Stocking and cleaning the restaurant while being aware of customer arrivals
INTERESTS
Fitness and sports including running, bicycling and skiing; exotic travel; out of
doors activities; animal welfare and conservation.
REFERENCES
Referencesare available uponrequest.
