Jenny Garfinkle is a customer service professional with over 15 years of experience in property management, retail sales management, marketing, and hospitality. She has a proven track record of exceeding sales goals and providing exceptional customer service across various industries. Her skills include Microsoft Office, Mac proficiency, presentation development, time management, and problem solving. She holds a Liberal Arts degree in Communications from Arizona State University.

1. Jenny Garfinkle
8128 Camelback Place Pleasant Hill, Ca 94523
(925) 255-6124
garfinklejenny@gmail.com
PROFESSIONAL PROFILE
Dedicated and focused to provide the ultimate customer service, who excels at prioritizing and completing multiple tasks
simultaneously and following through to achieve project goals.
SUMMARY OF SKILLS
Microsoft Office proficiency * MAC proficiency * Presentation development * Meticulous attention to detail
Time management * Strong interpersonal skills * Dedicated and resourceful * Efficient problem solver
Thrive to provide remarkable customer service
PROFESSIONAL EXPERIENCE
VACATION RENTAL PROPERTY MANAGER
T Fala Properties – Virtual Access August 2015-July 2016
 Conduct property viewings for potential tenants and answered any questions.
 Satellite management for 2 vacation rentals in La Quinta, Ca & Kihei, Maui, HI
 Monitor and document all income, including delinquencies.
 Handle customer complaints personally to verify they are properly solved & in a timely manner
 Schedule housekeeping service for guest reservations
 Maintain accurate and updated websites and printed materials.
 Fully abstract all contracts and enter all pertinent information into the online management system.
 Work with the owners to identify, develop and achieve community goals and objectives.
SALES LEAD–SHIFT MANAGER
Chico’s, FAS – Lafayette, Ca August 2015-July 2016
www.chicos.com
 Exceeded targeted sales goals by 112%.
 Opened and closed the store, including counting cash, opening and closing cash registers and creating staff
assignments.
 Resolved customer complaints to execute ultimate customer service to Maintain friendly and professional
customer interactions.
 Facilitated monthly and quarterly physical inventory counts.
 Replenished floor stock and processed shipments to ensure product availability for customers.
 Delivered excellent customer service assistingeach guest to grow customer book and relations.
 Addressed customer inquiries and resolved complaints.

2. DIRECTOR OF CLIENT RELATIONS
GiveSurance – 500 Start Ups – San Francisco, Ca July 2014-June 2015
Start-up company-moved headquarters to Woodland Hills, Ca)
www.givesurance.com
 Targeted both offline/online consumers by designing a multi-pronged and comprehensive marketing strategy.
 Created effective messaging using language, graphics and marketing collateral.
 Evaluated market trends and recommended marketing budget allocations to top management.
 Examined marketing material with consumer perspective in mind to increase sales and expand key client base.
 Researched clients' business issues and goals to offer appropriate solution.
EDUCATIONAL DIRECTOR
Miami Ad School - San Francisco, Ca January 2013 -August 2014
www.miamiadschool.com
 Supported 20 classroom teachers in implementing a developmentally-appropriate curriculum for over 100
students.
 Communicated new coursework and student t transfers with 40 schools internationally.
 Designed new on-brand visual elements to effectively convey concepts and messaging.
 Formatted text and graphics for blog posts, newsletters and other materials.
 Researched current and emerging art and graphic design technologies.
 Screened applicantresumes and coordinated both phone and in-person interviews.
 Greeted numerous visitors, including VIPs, vendors and interview candidates.
 Assisted with event planning, including associated travel and logistical arrangements.
FLIGHT ATTENDANT
Virgin America Airlines - SFO April 2008-Jan 2010
www.virginamerica.com
 Managed all systems and situations affecting the flight while preserving passenger comfort, safety and well-
being.
 Administered first aid to passengers in distress.
 Briefed passengers according to company and FAA requirements.
 Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies
were aboard.
 Ensured the passengers needs and expectations were met throughout the flight.
 Ensured that all crewmembers were fully qualified, properly rested, prepared for flight, had all required licenses
and certificates in their possession and were briefed on all specific requirements of the trip.
 Remained current and qualified in assigned aircraft.
FOH MANAGER
Forbes Mill Steakhouse – Danville, Ca July 2007 – April 2008
www.forbesmillsteakhouse.com
 Created fun team building activities to engage staff in up-selling to meet revenue targets.
 Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
 Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
 Promoted a positive atmosphere above and beyond to guarantee each customer received exceptional food and
service.

3.  Carefully interviewed, selected, trained and supervised staff.
 Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
 Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
EDUCATION
Arizona State University 1993-1997
Tempe, Arizona
*Liberal Arts- Communications at Walter Cronkite School
Acalanes High School 1989-1993
Lafayette, California
*College Prep Courses