Joel Sanchez is a highly motivated professional with over 15 years of experience in customer service roles, including as a Cruise Director and Manager. He is currently employed by Norwegian Cruise Line, where he oversees entertainment operations and budgets exceeding $500,000. Previous roles include Assistant Cruise Director, Account Manager, Headwaiter, and freelance work as a Master of Ceremonies and dancer. Sanchez holds a B.A. in Psychology from Montclair State University and is fluent in English and Spanish.
Profile:Multi-lingual Protocol Management & Guest Relations professional with 12+ years of diversified experience at leading hospitality companies in Saudi Arabia, Montenegro, UAE and Egypt .
Expertise: Hospitality, Protocol Management, Guest Relations Executive, Supervisor, Executive Butler
Education: Hospitality High School; Certified in Hospitality Service; Certified Supervisor & Manager
Profile:Multi-lingual Protocol Management & Guest Relations professional with 12+ years of diversified experience at leading hospitality companies in Saudi Arabia, Montenegro, UAE and Egypt .
Expertise: Hospitality, Protocol Management, Guest Relations Executive, Supervisor, Executive Butler
Education: Hospitality High School; Certified in Hospitality Service; Certified Supervisor & Manager
I am a Highly motivated Tunisian F&B Outlets & Operations Manager, Catering Manager, Executive Supervisor, Customer service specialist with more than 20 years of experience in the field, Eager to demonstrate the necessary
attitude to achieve an employer's goals. Cited by past employers for good-natured, cooperative approach, ( Experience in Middle East / Europe / Africa)
willingness to work hard and strengths in contributing to the effectiveness of multi-disciplinary teams
1. Joel Sanchez
Stanhope, NJ 07874
(973) 703-6697
Sanchez.Joel@live.com
Highly motivated, outgoing, energetic, and charismatic professional dedicated to
providing great customer service and satisfaction.
Professional Experience
Norwegian Cruise Line: Miami, FL 2011-present
Cruise Director, 09/2013-present
• Report directly to the Hotel Director and assist with the overall hotel operation
along with the Food & Beverage Director and Assistant Hotel Director.
• Head of the entertainment department onboard consisting of 160 team members.
• Responsible for the conception, refinement, and implementation of entertainment,
recreational, and social activities for vessels consisting of up to 5,000 guests.
• Coordinate with division heads to ensure an efficient operational flow.
• Event management and planning for functions, special events, and holidays.
• Review and edit daily newsletter to ensure proper grammar and accurate
information is being printed.
• Ensure the department is in compliance with Standard Operating Procedures, and
Safety and Environmental Managements Systems.
• Forecasting and controlling of the entertainment and cruise programs budgets that
can exceed $500,000 dollars and include inventory, supplies, equipment,
maintenance, and repairs.
• Effectively perform in the capacity of Master of Ceremonies by making daily
announcements, host theater shows and game shows, and record daily TV shows.
• Recent accomplishments include taking 1st
place ranking in entertainment for the
year of 2014 on the Getaway, and Norwegian being named #1 in entertainment in
the Cruise Line industry. Was also selected to host the party at the largest annual
Cruise Line Sales convention, Cruise3Sixty / Cruise 360.
Assistant Cruise Director, 12/2011-09/2013
• Assist the Cruise Director in facilitating the entertainment program.
• Schedule and supervise a team of Cruise Staff and Recreational Staff ensuring all
duties are fulfilled.
• Run successful Bingo programs to ensure budgets are met and/or exceeded.
Cruise Staff, 10/2011-12/2011
• Run daily events as scheduled including trivia, game shows, dance classes, and
parties.
Aerotek Staffing: Jersey City, NJ 2009-2011
Account Manager, 12/10-09/11
• Identify and develop new accounts in targeted sales territory through high volume
of cold calls, meetings, leads, and referrals.
• Conduct customer analysis in order to provide appropriate staffing solutions to
support business operations.
• Sell Aerotek services and engage in contract and pricing negotiations
• Maintain relationships with clients to ensure repeat business and satisfaction
• Manage and develop team of recruiters to be efficient at fulfilling positions
available with clients
Recruiter, 09/09-12/10
• Identify top level talent through aggressive sourcing methods which include
2. networking, internet research, direct sourcing, employee referrals, and other
sources as needed
Master of Ceremonies (MC) / Dancer 2005-2011
Freelanced with various companies:
Creative Entertainment Associates Finesse Music and Dance
Powerhouse Entertainment Elite Rhythms Entertainment
Cosmic Entertainment D’Amico Entertainment
• Entertainment for Weddings, Bar/Bat Mitzvahs, Sweet 16’s, Holiday and
Corporate Parties at various venues and banquets halls throughout New York,
New Jersey, and Connecticut.
• Maintain flow of event by coordinating with venue and entertainment staff.
• Interact with guests to ensure a fun and positive experience.
• Lead groups of all ages, from kids to adults, in simple line dances, to more
complex and current dance steps.
• Conducted various party games to increase participation from all guests.
• Private dance lessons to guest of honor.
• Familiar with dance styles such as hip-hop, house, merengue, salsa, swing, and
disco to name a few.
• Capable of mingling and interacting with all age groups and diverse backgrounds
Nauna’s Bella Casa Restaurant: Montclair, NJ 2001-2009
Manager, 2004-2009
• Organized off-site and on-site catering events for guests ranging up to 250 people
• Customized catering packages to satisfy customer needs and produce maximum
profit
• Managed daily logistic activities and overall restaurant operations to ensure
maximum efficiency.
• Responsible for recruiting and training of complete restaurant team of 10 delivery
personnel, 9 wait-staff members, and 16 chefs/cooks.
• Produced weekly work schedules for 19 employees consisting of the delivery and
wait staff.
• In 2005, implemented new wait-staff training procedure that increased overall
table sales by 12% and improved gratuity percentages to an average of 22-25%
from an original 15-20%.
Headwaiter, 2002-2004
Waiter, 2001-2002
Education_______________________________________________________________
Montclair State University: Montclair, NJ August 2008
B.A. in Psychology: G.P.A. 3.17
Affiliations: Pi Kappa Alpha Fraternity
Skills___________________________________________________________________
Bi-Lingual: Fluent in English and Spanish
Proficient in MS Word, Excel, Outlook, MXP, Fidelio, Property Management System,
Micros, and POS