Tarek Mahdy Abd El Azeem is seeking a growth-oriented position in an organization where personal and professional growth are priorities. He has over 10 years of experience in customer service, quality control, maintenance management, and human resources for El-Motaheda co. His experience includes handling customer complaints, implementing performance reviews, and managing maintenance teams. He is pursuing a Post-Graduate Diploma in Human Resource Management from the American University in Cairo to further develop his professional skills.

1. Address: 72 Tomanby St, Saray El Kopa, Cairo, Egypt
Phone: +2-02-24537065, Mobile: +2-01116610900
E-mail: Tarek.mahdy@yahoo.com
Tarek Mahdy Abd El Azeem
Objective
A growth oriented position in an organization, where growth and progress are core objectives. Not only of the
business, but also of it’s personal. To aim for a position that demands challenge at resourcefulness intern enabling
to derive maximum job satisfaction. Where my professional skills would be utilized and further developed.
Work Experience
Sep2011 – current El-Motaheda co.
(G-Tide Mobile Maintenance department)
HR Assistant
Screening and filtering resumes.
Following up with chosen candidates till they are hired.
coordination with accounting department
Creating a new Database including all the data about every employee in the company
Implementing and analyzing performance appraisal system as developed by
company’s Human Resources Directorate to ensure effectiveness and equity.
Maintaining Recruitment Filing System
Responsible for the attendance sheets and leaves of all locations to help prepare the
balance for the Payroll.
Maintain accurate employee records, such as sick leaves, annual leaves.
Analyze and report the staff demands against the internal availability.
Manage the termination process effectively & Conduct Exit interviews to identify
areas of weakness & Suggest improvement plans.
June2010 – Aug2011 El-Motaheda co.
(G-Tide Mobile Maintenance department)
Area Maintenance Manger (managerial) (Cairo – Alex-El Qana):
Coordinate emergency and regular repairs and coordinate repairs.
Responsible for Quality Control program implementation
Using performance management techniques to monitor and demonstrate achievement
of agreed service levels and to lead on improvement.
checking that agreed work by staff has been completed satisfactorily and following
up on any deficiencies
Keeping a record of all the day-to-day maintenance and service activities undertaken
in a facility
Complying with all corporate policies with the national Telecom Regulatory
Authority (NTRA).
Communicates directly with the operations department to coordinate maintenance
and repair work in process areas.
Ensures that all maintenance technicians are trained on the most updated version of
the operating procedures.
Planning for future development in line with strategic business objectives.
Assists with hiring of maintenance personnel.

2. April 2009 – May 2010 El-Motaheda co.
(G-Tide Mobile Maintenance department)
Complaint Manger
Responsible for monitoring, understanding and trying to reduce the amount of customer
complaints a company receives. Sometimes referred to as customer relations managers and
customer relationship managers, often oversee a team of customer service representatives
and are usually found working alongside the operations managers, according Call Center
Helper.
Dealing with the National Telecommunications Regulatory Authority (NTRA)
Going through the list of complaints from customers
solving the problems coming from the customer
Understanding the reasons and factors behind complaints and work towards solving
customers’ problems
Monitoring complaints and working towards reducing their numbers
Meeting with customers and handling their complaints directly
Feb 2007 – March2009 El-Motaheda co.
(G-Tide Mobile Maintenance department)
Quality Control Team Leader
Send / receive mobiles to / from dealers.
Follow up cases by call with dealers.
Follow up complain related to dealers.
Perform final test to all mobiles.
Handling team.
Control and decrease the return back rat and improve the level.
EDUCATION:
Bachelor of Social Service 2007-2008 Degree: pass
EXTRA COURSES:
Human Resource Management Post-Graduate Diploma (American University in Cairo)
I am now studying (From 01/07/2010 till now)
 Introduction
The Strategic Role of Human Resource Management
Strategic Human Resource Management and HR Scorecard
1- Recruitment and Placement
Job Analysis
Personnel Planning and Recruiting
Employee Testing and Selection
Interviewing Candidates
2- Training and Development
Training and Developing Employees
Performance Management and Appraisal
Managing Careers
3- Compensation
Establishing Strategic Pay Plan
Pay for Performance and Financial Incentives
Benefits and Services

3. 4- Employee Relations
Employee Safety and Health
Managing Global Human Resources
Labor Law
5- Human Resource Information Systems
Human Resource Information Systems
Employee Records
Essential Business Skills: March 2010 (American University in Cairo).
1. Essential Writing Skills
2. Developing Commercial Writing Skills
3. Improving Your Reports & Proposals
4. Essential Presentation Skills
5. Presentation Skills - Dealing with Difficult People - Developing Confidence
6. Hidden Communications & Body Language
7. Dealing with a Difficult People & Situations
8. Time Management & Prioritizing Tasks & Activities
9. Administrative Skills Development
10. Making a Good First Impression
Conversation Group: Third Level July 2008 (American University in Cairo).
English Lower Intermediate: Ninth Level Sep 2007 (American University in Cairo).
Skills
Operating Systems
Windows 98 / ME / XP / 2000 / 7 Professional
Productivity Suites
Microsoft Office2000 / XP / 2003 / 2007 Professional
Excellent working Knowledge of the Internet.
Languages
Arabic Native Language
English very good Read/Write/Speak
Soft Skills
Creative, ambitious, self motivated and reliable.
Excellent troubleshooting abilities
creative in finding solutions for customer complaints
Previous experience in team working situations as I have been a member in the
volunteering team of faculty and student services.
Highly Communications and negotiation Skills.
Advanced Research Abilities.
The ability to perform different tasks at the same time and have the ability to work
under pressure.
Personal Data
Nationality : Egyptian. Military Status : Postponed
Date of Birth : July,20,1985 Marital Status : Single
Place of Birth : Cairo – Egypt. Driving license : 3121775 – Cairo