Mrinmoy Chakraborty has over 10 years of experience in facilities management, administration, people management, and project management. He has a background in business management, retail, logistics, and facility administration. Currently he is the Manager of Administration at Elagoon Business Solutions where he coordinates projects and handles sourcing governance.

1. MRINMOY CHAKRABORTY
E-mail: mrinmoy.chakraborty@gmail.com, Mobile: 09830329990 ~ Landline: +91-033-24113448
Executive Summary
A talented professional with more than 10 years of experience in facilities management,
administration, people and project management. I strive to always attain customer satisfaction
for the attainment of organizational goals.
Professional Synopsis
• Senior Professional with over 10 years’ experience in managing captive center BPO, Client
Servicing, Project and Transition Management, Vendor Development, Project Coordination,
Procurement & Sourcing Governance, financial management and administration with bottom
line responsibilities.
• A competent professional with around 6 of years of rich experience in Business Management
and organizational change with domain experience in Retail and Commercial, Logistics and
Facility & Administration with Procurement Management and BPO Operation.
• Stakeholder Management: Managed a site facility of 3400 strength of different operational
process servicing UK, US and UAE customers. Received Customer Service Award.
• Experience in Vendor Development and Supply Chain Management: Managing Effective
Resource Planning and outsourced vendor management with compliance and risk
management as First Line Control.
• Experience in Program Management and Coordination: Merged two sites strength to one site
maintaining Business Continuity and Critical Management as per company policy.
• Experience in Procurement and Sourcing Governance: SLA negotiation with the operation
partners and outsourced vendors as per requirement. Vendor Performance Management
leading to better negotiation.
• Experience in Captive Center Operation and Administration: Managing the site facility
administration with vendor risk management. In communication with Government Officials
related to Expatriate Management.
• Lead Corporate Social Responsibility Activities and Diversity Team of the organization.
Key Attributes
 Effective planning & execution.
 Reliable & Dependable
 Strong team player with remarkable interpersonal and relationship management skills
 An ability to getting things done
 Ability to work in cosmopolitan multicultural environment
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2. Career highlights from present role
Company: Elagoon Business Solutions Pvt. Ltd
Designation: Manager Administration
Date: February 2014 till Present
 Coordinator and controller of the Projects & Planning function during the annual planning
sessions
 Project Development and Delivery Strategy
 Liaising with other representatives during the annual planning cycle
 Sourcing Governance: Responsible for making decisions, in respect of recruitment of Project
Managers and staff, without reference
 Project cost reporting and tracking
 Procurement and contract administration
 Environmental Health and safety
 Quality Control and Inspection
Company: Maven Infotech Pvt. Ltd.
Designation: Senior Administrator
Date: March 2013 till February 2014
 Authorized to represent Projects & Planning function during the annual planning sessions
and work along with other representatives during the annual planning cycle.
 Sourcing Governance: Responsible for making decisions, in respect of recruitment of Project
Managers and staff, without reference subject to being, in line with the Operating Plan
 Vendor management
 Project Management
 Budgeting and preparing Cost Sheet
 Revenue Management
 Responsible for ensuring all migration of work, into the assigned Service Centre, is
successfully achieved and handed over to Operations team in the stabilized state.
 Business Continuity : To continually re-assess the operational risks inherent in the business,
taking account of changing economic or market conditions, legal and regulatory
requirements, operating procedures, management restructures, and the impact of new
technology in conjunction with the Group companies.
Company: Concept Cuisines Pvt Ltd
Designation: Manager - Operations
Date: From June 2012 till February 2013
 Sourcing Governance
 Vendor management
 Training and Team Building
 Relationship Management
 Project Management
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3.  Budgeting and preparing Cost Sheet
 Revenue Management
Company: Zen Hospitality Services Pvt. Ltd.
Designation: Manager – Business Support
Duration: March 2012 till June 2012
 Event Management
 Travel and Room Booking System
 Vendor Management
 Annual Budget planning & Control
Company: HSBC electronic Data Processing India Pvt. Ltd.
Designation: Assistant Manager – Business Support
Duration: August 2005 till February 2012
 Administration
 Physical security
 Transport Security & Fleet Management
 Supply Chain Security
 HR operation and Migration tracking
 Project Management on Site Inception
 HR relocation Management
 Expatriate management
 Vendor management
 Event management
 Managed a high-volume workload within a deadline-driven environment. Resolved an
average of 550 inquiries in any given week and consistently met performance benchmarks in
all areas (speed, accuracy, volume).
 Became the lead "go-to" person for new reps and particularly challenging calls as one of the
company’s primary mentors/trainers of both new and established employees.
 Helped company attain the highest customer service ratings (as determined by external
auditors) -- earned 100% marks in all categories including communication skills, listening
skills, problem resolution and politeness.
 Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer
focus and dependability in performance evaluations.
 Completed voluntary customer service training to learn ways to enhance customer
satisfaction and improve productivity
Company: Wipro, Delhi
Designation: Associate in DELL portables (Voice)
Duration: June 2004 till August 2005
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4. Worked as a technician, providing telephonic resolution to US callers. The boundary of support
was troubleshooting the laptops/notebooks. Customer understanding and meeting their
requirements is the main objective.
Company: Rungta Group
Designation: Site Engineer
Duration: October 2003 till May 2004
Managing landscaping, construction & Structural aspects. In charge of placing orders with the
suppliers and procuring supplies. Managing vendors & suppliers for quotations and approving
them. Inventory maintenance of the stocks and bills processing and auditing
Personal Dossier
Date of Birth – 4 December 1977
Nationality - Indian
Marital Status – Married
Linguistic Proficiency – English, Hindi, Bengali
Academia
 Undergoing Bachelors in Business Administration from Annamali University.
 Diploma in Civil Engineering from West Bengal State Council of Technical Education,
Jadavpur
 Higher Secondary in Science from West Bengal Higher Secondary Board
IT Forte
 MS Office - WinWord, PowerPoint. Basic excel
 Lotus Notes
Hobbies
 Travelling
 Networking
 Driving
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