Ala'a Eid is a Jordanian national living in Abu Dhabi with over 15 years of experience in business solutions architecture and IT project management. He is proficient in both Arabic and English and holds several technical certifications including PMP, CCDA, CCNA, and MCSE. Currently seeking a new challenging position that utilizes his skills and experience in areas like systems integration, networking, and technical support.

1. PERSONAL INFORMATION Ala’a Eid
AbuDhabi, UAE
+971501110772
Alaa_zetawi@hotmail.com
Gender Male| Dateofbirth7/9/1978| NationalityJordanian
Status Married
Driving license Available
Languages Known Arabic andEnglish
BUSINESS SOLUTIONS ARCHITECT- BUSINESS MANAGER – ELV SYSTEMS
Amulti-skilledsolutionsarchitectwithgoodall-roundabilitytojugglemultipleprojectsandmeetdeadlines
whilstatthesametimecomprehendingcomplexand interdependentbusinessprocesses.Verycapablewith
anabilitytoidentifyandthendealwithaclient’sneedsbytranslatingthemintoappropriatetechnical
solutions. Experienced in providing motivation, guidance and an up to date consultancy service to both
colleaguesandclients.
Now lookingfor anewandchallengingarchitectposition,onewhichwillmake bestuseofmyexistingskills
andexperienceandalsofurthermydevelopment
BUSINESS SOLUTIONS ARCHITECT |Department of economicDevelopment (DED) – Abu DhabiMay2004 onwards
Commercial licensessystem (Accela)
DutiesandResponsibilities:
Responsible for supporting of the Commercial licenses system (Accela) at all levels as part of a helpdesk team.
Ensuringthatallhardwareandsoftwareisconfiguredandinstalledcorrectly.
Linking the Accela system with 44approvingentities(AACD,AAM,ACTVET,ADCCI,ADCD,ADCWM,ADEC,ADFCA,
ADGM,ADM,ADNEC, ADP, NBAD,etc..)
Designing, implementing, managing and configuration User Group/Privilege ( Land, Management, Solution and
Modules)on AccelasystemandActiveDirectory.
Responsible with team of Engineers of Accela Trading system daily operation ,Accela trading system is a Software
havealotofmodels whichmanagingallAccelatradingissuesin AbuDhabiBusinesscenter(ADBC).
Installing , configuration and support ofInspectionCommercial licensesystemonWindows,MACandMobileApp(
IOS/Android ).
Responsiblefor architecture,implementation,management,backup,maintenance,monitoringandsupportofADBC
, ADBC trading center facilities,data,web,networkequipment,electricity,andsurveillancesystemsinalllocationsofAbu
Dhabi,Al Ain andAD WesternRegion.

2. Responsiblefor supportingofIndustrialDevelopmentsystemintegrationwithAccelasystem.
Managementofthedailydatabackupandserversupdates.
Handlingincomingincidentsviathephone/e-mailpromptlyandeffectively.
Diagnosingandresolvingawiderangeoftechnicalissuesoverthephone.
Handlingallrequestsfromgovernmententitiesusingtheapplication.
Patchallproduction serversonmonthlybases.
Testtheapplication afterproductionchanges(Afterhoursandduringtheweekend –Oncall).
ResolveNetworkandVPNissueswithentities.
Visitentitiestoresolveanyapplicationissues.
Business sector Abu Dhabi Business Center (ADBC).
KEYSKILLS AND COMPETENCIES
- ExperienceasaTeamLeaderforprojectsandsystemsmigrations.
- HandlingallCommercialLicenseApplicationrequestsincludingreports
(anaverageof 500 permonth).
- Followingupon allissuesuntilfullyresolved.
- Communicatewithrequesterswithupdatesontheirrequest.
Supplier Registration System (ADERP)
DutiesandResponsibilities:
AdministeringTendersapplicationforFinanceDepartment.
Monitoringtheprogressofthird-partymaintenancecontractsuppliers.
Public tendersandAuctions/SupplierParticipations.
Ensuringthatsupportcallsareloggedandhandledeffectivelyandefficiently.
Member of most of committees which related with ICT project of finance , like RFP‘s, purchasing any IT equipments,
ProcessingoftendersandevaluationandsupervisingonperformingmostofICTprojects.
Excellentknowledgeofprojectmanagementprocesslikeplanning,design,implementingandevaluation
Business sector Financial Sector
Human Resource System ( TAMS)
DutiesandResponsibilities:
AnalysisandDevelopment
o Reports (Asp.Net, SQL Server Stored Procedure, SQL Reporting Services)
o Email Services (Dot Net Window Service)
o SMS Wrapper (Dot Net Web Service) to connect with Integration Layer Web service
o Modification of existingReports(Crystal Report, SQL Serve Stored Procedure)
AssistingtheHRTAMSAdmin Teamstoperformthedailyoperations
RestorationofdatabasebackuponTestDatabasetotroubleshoottheissue

3. VerifyingtheDOFdata(Employee,Leaves,Lookups)issyncingintoTAMSondailybasis
LiaisewithVendortofixthebugs
LiaisewithDOFtofixthebugs/changes
Troubleshooting
ConfigurationofnewReaders(AttendanceCollectionDevices)in Branches
Relocationof Readersin Branches
MonitoringtheReaders
o Reader areup and runningon daily basis
o Reader time is sync with domain controller on daily basis
RFPPreparation
o TrainingTAMS (Permissions,Leaves, Reports, Supervisor Delegation, User Management)
o Readers (AssistingHRhow to broadcastthe employee card data & finger templates and
reader’s supervisor)
TechnicallyassistingtoIntegrateTAMSwithOtherSystems(BI,KMNET,etc.,)
IT HelpDeskSupport
Business sector HR Sector
IT Engineer supervise
DutiesandResponsibilities:
Firstlevelsupportforinternalemployeeofthecompany andforexternalcustomer
Responsiblefor networking,design,installationandmaintenanceservices.
Supporting users and network administrators over the telephone and by email. Maintain the companies network
infrastructure.
Networkingandprovidingsupport forWindows, MacintoshandLinuxissues.
Configurationandtestingofanynewhardwareandsoftware.
Travellingto12 branchestohelpwithinstalls,deployment,andtroubleshooting.
Management of the daily data backup and retrieval scheme. Installing and operating Windows desktop and server
operatingsystems.
TCP/IP networkingandhardwaremaintenanceandrepair.
Trainingnewemployees.
Assistancewithtrainingofstaffandcompilingproceduraldocumentation.
Assistingthenetworkmanagerwithsupportrequests.
Ensurecomputerhardwareissafe&complieswithhealthandsafetylegislation.
Applyingpatchesin accordancewithcompanyprocedures
Business sector Information Technology Sector
PROJECTS MANAGER :

4. o CCTV projects (DED BaniYasTower and 12 branches)
o CCTV projects (DED MusicalityBranch)
o Networkinfrastructurecablingandswitchesandcontrolpanel
o Queuesystem(DED main buildingand12branches)
o Timeattendingdevices(DED main buildingand12branches)
o Barcode Auditor
o Conference RoomProject (projector, Audio andVideo system)
o ID Cardsdesignconnectedwithemployeenumberandtimeattending
o Printerssharing
BUSINESS MANAGER– ELVSYSTEMS --REGIONALSALES ENGINEER |AteisInternational–AbuDhabi,UAE Jun 2004 – May 2009
The company is a manufacturer of a public address and voice evacuation system as well as a distributer of AV
equipment. The products under the position’s responsibility include…
Structured Cabling System | Audio Visual system (Video & Audio conference, Projection system & display system,
Discussion/Voting/Translating system, Digital & Analogue AV switching/Distribution/Interfacing integrated control
system) |Close Circuit TelevisionSystem (CCTV)/IPSurveillance System |TimeAttendance & Access Control System |
Car park management system | PA & Paging System | Digital Signage & IP TV | Home Automation & Room
Management System | Hospitality solution
Job Profile
 Support businesspartnersinthe Abu Dhabi,Kuwait,Qatar,Jordan&Lebanon
 Train the technical & the sales teams of channel partners
 Liaise and target relevant consultant to specify company product
 Target leads and promote company product features, benefits, and advantages to achieve a sale
 Leadand executebidding processfrom evaluationofRFPtoproductionofthe final documentsfor submission
 Collaborate withclient indeveloping upcomingprojectswithcost effective solutionsofferedby thecompany
 Assist the pre-salesteamingenerating bids,delivering product presentationsandsupport themtechnically
 Secure prequalification with prospects and build relationships to leverage and convert opportunities
 Develop and execute sales plan and strategy to attain sales quota/target
 Follow up all the stages of system sales projects, visit customers, and ensure delivery of after sales service
 Coordinate between customers and design engineers to develop a system to meet customer requirements
 Structure and negotiate deals and finalise contracts with favorable commercial terms
 Manage the support and the Logistics teams during project processing
 Report to company GM every two weeks for different projects won and opportunities pipeline
EDUCATION, CERTIFICATES AND TRAINING COURSES
B.Sc.of IT Engineering, BaghdadUniversity 2002
o PMP (ProjectManagementProfessional )
o CCDA(Cisco CertifiedDesignAssociate)
o CCNA (CiscoCertifiedNetworkAssociate)
o MCSE( MicrosoftCertifiedSolutionsAssociate )
o ICDL(InternationalComputerDrivingLicense)
o MAC IOSoperatingsystem
COMMUNICATION SKILLS
Friendly personality who enjoys the challenge of working under pressure either independentlyorasamemberofapro-
activeteam

5. Possessing excellent communicationandinterpersonalskillsandtheprovenabilitytoachievetargetsand results,gained
throughmyexperienceasnetworkengineerdealwithvendors,otheremployees
Flexible within the working environment and able to adapt quickly and positively to challenging situations whilst
remainingcalm,focusedandpositive
Leadership(responsiblefortrainingourtraineesin DED sections.
Good commandofproject management(involvein mostofICTdepartmentprojects).