This document provides a summary of Zarina Abdul Rashid's experience and qualifications. She has over 19 years of experience in human resources, focusing on transaction processing, customer queries, and process improvement. Currently seeking a responsible position utilizing her skills in areas such as relocation, immigration, learning and development, and transaction processing to contribute to organizational success.

1. Zarina Abdul Rashid
No.88, Lorong Mahsuri 7, Bayan Baru, 11950, Penang, Malaysia
Mobile: 019-4724598(Mobile) Email:zabdul_rashid@yahoo.com
Linkedin URL: https://my.linkedin.com/in/zarina-abdul-rashid-905a1574
SUMMARY
With 19 years of experience in Human Resource Business Analyst, focusing on daily issue by transaction specialist,
customers queries and tools. Improved process for Global Workforce Mobility, Relocations and Immigration tasks.
With my secretarial background and work experience as a Business Analyst possess strong background of
Administrative and transaction analyst on complex issues and process improvement. With strong interpersonal
skills and able to understand and deliver to those expectations.
As Learning and Development Business Analyst, leading a team of 6 contingents workforce staff, ensuring
operation execution with TPT.
To build my existing corporate skill set in both analytics and transaction execution, leading to increase responsible
positions in current tasks.
To continue my career with an organization that will utilize my Management, Transaction, Supervision &
Administrative skills to benefit mutual growth and success.
Secure a responsible position in relocation, Immigration and Leaning & Development and serve as a transaction
representative sharing my breadth of experience and abilities effecting mutual employees and employer growth
and success.
Result-oriented, high discipline, professional, with a combination of Public Affairs and Human Resources
experiences, 13.5 years of global experience in Human Resource from transaction to analyst job, focusing on
daily issue by transaction specialist, customer’s queries and tools. Learning and Development, Business Analyst,
leading a team of 6 contingents workforce staff, ensuring operation execution with TPT.
Superband dynamics individual, who excels with teams in enforcing a high level of quality in support and
services.
 Very good interpersonal and communication skills.
 Able to work closely and establish strong rapport with manager, peers, subordinates, stakeholder.
 Has very good leadership skills and has initiative
 Able to deliver outcomes independently.
 A fast learner, and possesses effective people-skills that cut across various areas, globally, working
with teams around the globe.
 Highly adaptable to situations and environments.
Career aspiration: To contribute extensive knowledge and experience in a Human Resource. To be a significant
contributor in empowering and engaging an organization that is able to inspire its people.
EMPLOYMENT HISTORY
Professional Experiences
Intel Technology Sdn. Bhd. HR Business Analyst September 2011 to June 2016
Intel Technology Sdn. Bhd. HR Analyst April 2010 to August 2011
Intel Technology Sdn. Bhd. Transaction Specialist September 2005 to March 2010
Intel Technology Sdn. Bhd. HR Administrative Assistant June 2002 to August 2005
Intel Technology Sdn. Bhd. Public Affairs Admin Jan 1997 to September 2005

2. KEY RESPONSIBILITIES
 Supporting Relocation Moves on daily request, issues or ad hoc request that CW’s received, either related
to Relocation Tool issues, exception process received from the Relocation GWM (Global Workforce
Mobility), Global Immigration and Learning and Development.
 Work closely with Business Partners and Global Immigration Suppliers on the current business support
provided and also attend to the changes of the Tool or process if there is some implementation been done
to replace the current tool.
 Received additional request from Business Partner related to new task required CW's to perform related
to Relocation matters either on the business process and etc.
 Preparing and updating the DTP (Desktop Procedure) from time to time based on requirements
 Overseen the improvements from time to time by using Direct Observation and Time Study in daily
activities if required or if there is some changes needed for certain processes.
 Providing some feedback to GWM for the RME (Relocation Model Evolution) improvements for Relocation
Tool and Learning and Development Tool that CW’s using, and with this feedback it will help to reduce the
no. of hours spending by CW’s to do manual work and also to avoid too many human intervention in their
daily activities, and also to avoid too many errors happens.
 Respond to Intel customer request on transaction request within the SLA.
 Dealing with and resolving problem and issues arises.
 Analyst the POS (Point of Surveys) surveys received on quarterly basis from the employees on
assignments, and published to the stake holder. An Excel been used to process the raw data upon roll-up
the results before the final data been updated in the final presentation package (PowerPoint).
 Supporting more than 20,000 requests on monthly basis from initiating to modification and etc. for Global
Immigration, Relocation Transaction request and Learning and Development.
 Monitored and audit the Relocation Payment process that been done by CW on monthly basis before send
to Payroll for processing.
 Work closely with Payroll team from time to time on the Relocation Payment matters for a smooth
transaction with no major issues.
 Fully involved in the Workday to RC2 (Relocation Tool) testing for SIT1 and SIT3. Executed 157 test cases
with many underlying steps in a totally new system.
 Fully involved in the Saba Cloud stabilization phase for Learning and Development. The collaboration
between the Saba stabilization and support team was a critical factor the ability to overcome the issues
and enabled the customers a relatively smooth transition to the new system.
 Managing more than 6,000 employee profiles (P-File) transition from India site to Malaysia site to
centralized the location to manage the employee profiles within Greater Asia Region.
 Lead team of 3 contingents workforces staff to handle the filling system and also create a process flow on
how to managed the employees without having an issue to track back the employees data
 Uploaded the soft copy of the employee profiles in the system for back-up plan in case if the file lost
un-accidentally due nature issue and etc.
 Create business alignment process with the business partners on the agreement to have specific
documents for archiving based on each country legal requirements.
KEY ACHIEVEMENTS
 Influenced business partner to automated the daily and weekly reports for Learning and Development
tasks and other Relocation Tasks
 Transferring one of the Learning and Development task from email request to Service Now Ticket
 Review the DTPs process steps and ensure process is clearly documented with no hick -ups and CWs
understands and able to performs the tasks
 All issues are raised promptly and resolved within time line
 Identify the Issue and gray areas that are time consuming for Relocation, Immigration and Learning and
Development tasks.
Working History
 N.M. Backer Holdings M) Sdn. Bhd. Secretary March 1996 to January 1997
 Koperasi Tunas Muda Sdn. Bhd. Personal Assistant February 1995 to March 1996
 ASE Electronics M) Sdn. Bhd. Contract Administrator October 1994 - February 1995
 Komag USA (Malaysia) Sdn. Bhd. Receptionist Cum General Clerk September 1992 - May 1994
 O-E Design Sdn. Bhd. Sales Personnel March 1991 to August 1992

3. EDUCATIONS
Secretarial studies, CYMA College (Stamford College Group), Malaysia
PROFESSIONAL DEVELOPMENT & TRAINING
 Aldus Pagemaker Version 4.0
 Electronic Spreadsheet (Lotus 1-2-3)
 Effective Telephone Communication Skills
 Workshop On Secretarial Development Programme
 Pride In Professionalism-Effective Reading Skills
 The Bullet Proof Office Professional
 Corporate Etiquette Expose
 Professional Excellence For Secretaries
 Administration 2000-High Performance High Potential
 Core Skills For Personal & Organisational Effective
 Clerical Development Programme
 EQ For Innovative Leadership
 Macromedia Dreamweaver Mx
 Macromedia Flash Mx
 Macromedia Flash Mx Action Script (Customized)
 Crucial Conversation
 Change Your Mindset Effectively
 Effective Interpersonal Communication Skills
 Leading Positive Performance With Fun Possibility Thinking - Yes I Can!!!
 Dare To Be Great
CORE SKILLS
 Secretarial
 Administrative
 Analysis
 Microsoft Office
 Microsoft Excel
 Visio
 Lean
 Desktop procedure
Languages (Converse, Read and Write)
 English
 Bahasa Malaysia
AWARDS
HR Division Recognition Award
In recognition for your successful deployment and execution of HRES' first Follow the Sun Model.
HRES Achievement Award In recognition of outstanding demonstration of teamwork in managing an urgent
relocation of 400 employees and their families over a 7-week period
Department or Organizational Award
This certificate is awarded in recognition of your valuable contributions.
Q4'15 HRES Achievement Award