Uploaded byPenny Baker
IT Future Services Capability review
The document outlines the IT Skills Capability Framework aimed at addressing evolving roles, skills, and organizational needs in information services. It emphasizes the importance of aligning staff skills with organizational capabilities to respond to changing trends like security demands and service expectations. The framework includes various skill categories, levels of responsibility, and tools for professional development and relationship management within the IT sector.
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IT Future Services Capability review
- 1. IT SKILLS CAPABILITY FRAMEWORK PennyBaker Project Manager (Special Operations) Information Services
- 2. WHAT is thechallenge? = New roles, skills and changing capability Increased security needs Increased service and application demands A change in services to meet future trends A move from break/fix to solutions Client engagement Information Services Strategic changes & Future trends Consumerisation Mobility BYOD Cloud services
- 3. What is ourgoal? 1. To align our staff and their skills and our organisational capability 2. To consider opportunities that will ensure that INS has the profile, skill sets and organisational capability to deliver IT services in a changing environment. INS IT Services Future Capability Review (12/12/2012) the right people…with the right skills… in the right place…at the right time Why? WIIFM? Information Services
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- 5. How we seeour work-selves Information Services
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- 7. Our skills IT Professionalskills: SFIA Other Professional skills: e.g. Business skills, Education skills, Communication & Leadership skills Technical skills, products & systems, services, methods, procedures & internal systems & processes Experience & application of skills & knowledge, Degrees, certifications, L&D Behavioural attributes: e.g. communication
- 8. We are asum of our parts! Information Services
- 9. IT Skills Capability InformationServices
- 10. Information Services IT SKILLSCAPABILITY FRAMEWORK
- 11. Tools to supportthe IT skills framework
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- 14. Learning Delivery (ETDL) Category Businesschange Sub category Skills management Skill description The transfer of business and/or technical skills and knowledge and the promotion of professional attitudes in order to facilitate learning and development. Uses a range of techniques, resources and media (which might include eLearning, virtual classrooms, self-assessment, peer-assisted learning, simulation, and other current methods). Levels of responsibility Level 3 - Apply Level 4 - Enable Level 5 - Ensure, advise ETDL-4 Prepares or customises and delivers learning activities to a variety of audiences.
- 15. Stakeholder relationship management (RLMT) Category Businesschange Sub category Relationship managemnt Skill description During the design, management and implementation of business change and throughout the service lifecycle, the analysis and coordination of relationships with and between stakeholders, taking account of the services they use. Levels of responsibility Level 4 - Enable Level 5 - Ensure, advise Level 6 - Initiate, influence Level 7 - Set strategy, Inspire, mobilise RLMT-5 Develops and maintains one or more defined communication channels and/or stakeholder groups, acting as a single point of contact. Gathers information from the customer to understand their needs (demand management) and detailed requirements. Facilitates open communication and discussion between stakeholders, using feedback to assess and promote understanding of need for future changes in services, products and systems. Agrees changes to be made and the planning and implementation of change. Maintains contact with the customer and stakeholders throughout to ensure satisfaction. Captures and disseminates technical and business information.
- 16. Client Services Management (CSMG) Category Clientinterface Sub category Client support Skill description The management and control of one or more client service functions, including strategy, support for business development, quality of service and operations. Levels of responsibility Level 3 - Apply Level 4 - Enable Level 5 - Ensure, advise Level 6 - Initiate, influence CSMG-5 Acts as the routine contact point. Assists with the development of and applies client services standards to resolve or escalate clients service problems.
- 17. Testing (TEST) Category Solution developmentand implementation Sub category Systems development Skill description Testing embraces the planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations. The purpose of testing is to ensure that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified, and that the risks associated with deployment are adequately understood and documented. Testing includes the process of engineering, using and maintaining testware (test cases, test scripts, test reports, test plans, etc) to measure and improve the quality of the software being tested. Levels of responsibility Level 1 - Follow Level 2 - Assist Level 3 - Apply Level 4 - Enable Level 5 - Ensure, advise Level 6 - Initiate, influence TEST-4
- 18. Applications support (ASUP) Category Servicemanagement Sub category Service operation Skill description The provision of application maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements Support often involves close collaboration with the system's developers and/or with colleagues specialising in different areas, such as Database administration or Network support. Levels of responsibility Level 2 - Assist Level 3 - Apply Level 4 - Enable Level 5 - Ensure, advise ASUP-5
- 19. Manage your profile(browse)
- 20. Manage your profile(print, download)
- 21. Manage your profile(summary view)
- 22. Call to Action &What’s Next Information Services
- 23. Call to action– IT Skills Capability Information Services
- 24. Information Services IT SKILLSCAPABILITY FRAMEWORK
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- 30. Information Services IT SKILLSCAPABILITY FRAMEWORK
- 31. Further discussion -Optional Information Services
- 32. IT skills framework: 1.My IT skills profile IT Skills: SFIA skills self assessment and SFIA skills mapping to INS IT career streams, workforce IT skills capability reports
- 33. IT skills framework: 2.Career streams IT Skills: SFIA skills self assessment and SFIA skills mapping to INS IT career streams, workforce IT skills capability reports
- 34. IT skills framework: 3.Role mapping Role Project Manager Snr Project Manager Program Manager Project Officer Roles (Positions): Role mapping to career streams and SFIA skills, definition of entry level and more senior roles in careers
- 35. DRAFT Example A project managerrole Information Services Project manager description A project manager is responsible for ensuring the project is completed on time, on budget, within scope, to the business requirements and meeting quality standards. .. SFIA skills •Consultancy (CNSL) Level 5 – Ensure, advise •Methods and tools (METL) Level 5 – Ensure, advise •Project management (PRMG) Level 5 – Ensure, advise •Business analysis (BUAN) Level 4 – Enable •Stakeholder relationship management (RLMT) Level 5 – Ensure, advise •Change implementation planning and management (CIPM) Level 5 – Ensure, advise
- 36. IT skills framework: 4.L&D and career planning •Technical skills •Processes & Systems •Specialisations •Methods & Standards •Communication •Leadership Qual & Certs •Experience Other Prof skills Knowledge Behavioural Att Exp & Qual • Related careers • Related positions • Career paths • Learning & Development (Learning on the job, Learning from others, Training 7 links to eLearning, Cert & Qual) • Career path Other End to End definition of capability: Broader skills & capability context. Career planning and Learning & development
Editor's Notes
- #2 07/22/13 IT Skills Framework - ICTS-SMT
- #3 INS IT SERVICES FUTURE CAPABILITY REVIEW: WHAT IS THE CHALLENGE? New Priorities Strategic changes Technology trends WHAT WE NEED TO DO? A. Snapshot the current state – our capability B. Clarify the future state required C. Work out a strategy from transitioning from here to there 07/22/13 IT Skills Framework - ICTS-SMT
- #4 07/22/13 IT Skills Framework - ICTS-SMT
- #5 07/22/13 IT Skills Framework - ICTS-SMT
- #6 07/22/13 IT Skills Framework - ICTS-SMT
- #7 How do we see ourselves? 07/22/13 IT Skills Framework - ICTS-SMT
- #8 Professional skills. Business process improvement and Database design are just two examples of almost 100 fundamental professional IT skills defined by SFIA. Behavioural skills . Most organisations recognise a set of behavioural skills. These vary considerably from one organisation to another. Knowledge. Technologies, products, internal systems, services, processes, methods and even legislation are all examples of areas where IT professionals are required to have knowledge. Experience and qualifications. These validate the individual’s capability. Qualifications certify elements of skill or knowledge; experience gives practical demonstration of capability. The right sort of experience also acts as a powerful force for learning, thereby enhancing capability. 07/22/13 IT Skills Framework - ICTS-SMT
- #9 We are a sum of our parts. And INS will not work without diversity – a healthy mix of skills and capability. i.e. can a bike work without a frame? Wheels? Brakes? 07/22/13 IT Skills Framework - ICTS-SMT
- #10 IT SKILLS FRAMEWORK HOW would you use an IT Skills framework? When building something for the future it is much more manageable if we can deal with standard components Grouping skills, roles & people into broad categories based on capability gives us a clearer picture of ICTS capability This could help us IDENTIFY strengths, gaps and skillsets to develop Give us a common dialogue & common definitions of skills & roles across ICTS & elsewhere 07/22/13 IT Skills Framework - ICTS-SMT
- #12 07/22/13 IT Skills Framework - ICTS-SMT
- #13 What is SFIA? A common reference model for IT professional skills Originated in the UK Open source. Free to use Owned by a consortium inc. e-skills UK, British Computer Society, itSMF Contributors include include Oracle & Microsoft Used by Federal & Qld Gov, AFP, ANU, QUT (PMO), ACS 07/22/13 IT Skills Framework - ICTS-SMT
- #14 6 categories Strategy & Architecture / Business change / Solution dev & Imp Service management / Procurement & Man support / Client interface 19 Subcategories 96 Skills 7 levels of responsibility 1 – Follow / 2 – Assist / 3 - Apply / 4 – Enable 5 – Ensure, Advise / 6 – Initiate, Influence / 7 – Set strategy, Inspire, Mobilise 07/22/13 IT Skills Framework - ICTS-SMT
- #20 07/22/13 IT Skills Framework - ICTS-SMT
- #21 07/22/13 IT Skills Framework - ICTS-SMT
- #22 07/22/13 IT Skills Framework - ICTS-SMT
- #23 CALL TO ACTION & WHATS NEXT 07/22/13 IT Skills Framework - ICTS-SMT
- #24 WHATS NEXT Here is what you can expect! This is how you can contribute. Encourage your teams to acknowledge their strength and see the opportunities. 07/22/13 IT Skills Framework - ICTS-SMT
- #26 07/22/13 IT Skills Framework - ICTS-SMT
- #28 07/22/13 IT Skills Framework - ICTS-SMT
- #29 Q&A Feedback & Volunteers 07/22/13 IT Skills Framework - ICTS-SMT
- #30 Nulla Minimalist bike http://www.tuvie.com/nulla-minimalist-and-stylish-bike-concept/ http://www.neatorama.com/2010/06/01/the-coolest-bikes-on-two-or-more-wheels/ 07/22/13 IT Skills Framework - ICTS-SMT
- #32 Proposed development of the IT Skills framework SFIA IT professional skills profile Careers streams Role profiles L&D and career planning 07/22/13 IT Skills Framework - ICTS-SMT
- #33 07/22/13 IT Skills Framework - ICTS-SMT
- #34 07/22/13 IT Skills Framework - ICTS-SMT
- #35 07/22/13 IT Skills Framework - ICTS-SMT
- #36 07/22/13 IT Skills Framework - ICTS-SMT
- #37 07/22/13 IT Skills Framework - ICTS-SMT