1. MOHAMMED HISHAM
Sharjah, UAE | M: +971-50-3631740 | aqrabawi_4ever@hotmail.com
Career Objective
Seeking to be part of reputed organization that has the need for my education/experience & offers
opportunities for advancement.
Goal Oriented
Seeking a challenging position in a good working environment, to enhance my experience and develop my
skills and abilities.
Work Experience
Customer Service Representative
RTA (SALIK) - (2 Years Exp.)
 Providing Support for the customer that uses SALIK System
 Providing advice, information and assistance to callers.
 Attempting to resolve all enquires on first contact with the caller.
 Making sure that all telephone calls are answered promptly.
 Dealing with a customer’s queries, requests, orders or complaints.
 Involved in processing orders, forms and applications.
 Accurately recording details of calls and issues on logging software.
 Having a professional and courteous manner at all times.
 Identifying and escalating priority issues or customer complaints.
 Sending emails to clients answering their enquiries
Puplic Relations Officer
ALMAMARY ALUM ANDSKYLIGHT FACTORY LLC - (2 Years Exp.)
 Provide documents to Typing center
 Record Management – update visa administration information
 Submit documents for Visa administration and Work permits
 Submit documents for Commercial and Trade Licenses business requirements
 Advise Management of best alternative work permit activities for staff in the processing of Visas
 Provide continuous advice in regards to the new rules in the governmental departments.
 Provide continuous update in regards to the developing the visa process and facilitating with the
governmental departments
 Providing Visa Case Study on every visa type individually
 Providing PRO Daily Report to the HR executive to update the recruitment report.
 Submit documents to the Post Office Or Labour office – Visa submission
 Record keeping & Monitoring of all application IN Numbers for the visa
 Follow up obtaining the Labour Office Approval

2.  Paying Labour Office Fees./ Change Of status Fees / Transfer Visa Fees / Relative Labour Card Fees/
Paying Bank Guarantees
 Advising Medical Tests to the HRA executive to schedule
 Typing and processing Labour Card & Labour Contract applications
 2 years’ experience in Dubai Police Department Of Protective Systems (event security
officer & supervisor, freelance event coordinator (PART TIME JOB)
Skills
 Excellent telephone skills and good ability to use Remote Access.
 Good analytical and troubleshooting abilities.
 Strong knowledge of viruses application glitches and hardware issues.
 Patient and able to walk customers through troubleshooting and repair process.
 High Potential to work under pressure.
 Excellent organizational, interpersonal and communication skills
 Excellent communication abilities.
 Good customer-service skills.
 Keeps abreast of changes in technology.
 Good organizational abilities.
 Good understanding of installations and updates.
 Active team participate.
 Self-Motivated and Fast Learner.
 Client-focused
 Microsoft Office Package
o Word / Excel / PowerPoint
 Excellent in MS Excel in handling databases and functions
 Using windows and Microsoft applications perfectly
 Good in computer operating systems Microsoft Windows
 Excellent Team Work Skills
Education
Al Dar University College – Business Administration
 Graduation Date: 2010
Languages
 Arabic (Native Language)
 English (Very good)